BAD experienced with john andrew

BAD experienced with john andrew

Engine light turned on four times after first service, I took the car to Ford every time the light was on and every time The Ford technician told me the problem was fixed But it was never fixed. I had given enough chances to The Ford to repair the problem, but every time made me really disappointed. That means The Ford technician couldn t find out what the problem is to cause the engine light was on. They kept the car for a month on the last repaired . During the month, I asked them for refund and give me an answer. But they came out the solution is to give me two times free services That s really unacceptable. So I had rejected their offered. Finally they came out a solution is they ll take this current car as trade in car and I need to contribute $5000 as price difference to get a new car. They promised me that they had fixed the problem and the car doesn t have any problem anymore. And I don t feel safe to drive this car anymore so I had accepted their deal. They asked me to take back the car until the new car is arrived. But the engine light is turned on again during the waiting period. They had breach of promised and trust, they haven t solved the problem. That s really unfair, I bought this car just one and half years ago , when I found out the engine light problem I was immediately taking it to The Ford service workshop. On that time I just thought it was a small problem but when I took it to fix for the three times and I knew that the problem couldn t been fixed. I just need John Andrew treat me fairly, I already accepted their offered but the promised is the car problem must fixed. That s really not fair...that is John Andrew treated customer.