Andrew

Review of John Andrew Ford

I have had trouble with J.A.Ford since day one wit...

I have had trouble with J.A.Ford since day one with my Ford Mondeo. The story begins with being sold a car with no rego, an old warrant of fitness, damaged tints in the rear window, boot cover missing a hanging string, minor scratches all over and a door that did not lock using the central locking button. I had been recommended J.A Ford by a friend; what a mistake. I took good faith that purchasing a car with their so called "100 point check" that the car would actually be ready for sale and purchase...how wrong I was.

On return I had to wait 2 weeks to get my newly purchased car back. Parts had to come from Australia. My car on pick up still had a section of the dash hanging down - which the sales person roughly popped back into place and sent me on my way.

Now I am writing this after my latest service at Grey Lynn J.A Ford. On pick up my car was not groomed. The tyres were slicked and it had a wash but the interior was only vacuumed on the front mats. This took the Customer Service rep another 20 minutes to get done, 10 mins for the first time she returned with the car still mostly undone, the addition was the back mats...not the boot, or the seats, or the centre console. After driving it to the groom for the 3rd time, it came back with the boot done and seats barely done. The dash was half wiped on the drivers side.

My main issue here is that my car was damaged during the service time - not badly, but scuffed on the left front door (pictured). The customer service I have received after letting them know of this damage has been 100% poor, so bad that yesterday I had to call them, over a week later to follow up any solution to this damage. Last week, I was told that security camera footage would be checked of the car park ... Why? How about fixing the damage? Also, a bulb that was replaced (apparently) has already blown just over a week later.

I do not recommend J.A Ford to anyone. Especially the service department, the people I have dealt with are not really productive in fixing errors that they have made and seem to try their best at covering up any faults on their side with excuses and in the case of the damage on my door - attempting to blame me. Any decent customer service would be no fuss and straight into remedying any issues.

I would suggest that anyone reading this review sincerely avoid John Andrew Ford, Grey Lynn.