ChrisandBeth Marshall

Review of John Andrew Ford

Rating applies to the service department. Issues ...

Rating applies to the service department. Issues with 2014 Ranger resulting from an auto transmission replacement in 2016 (inside the manufacturer s warranty). Approx. a year later (just out of the 3yr manufacturer's warranty) the flex plate (fly wheel) broke. Fault finding the vibrations involved the removal of the sump and front engine cover before the crack is the flex plate was discovered. A month after the flex plate was replaced, the sump had to be removed and correctly reinstated due to an oil leak. 33 months after the flex plate failure they found an oil leak around the front cover and charged $1000-1200 for the repair. In hindsight the oil leak was possibly minor as no oil ever dripped on to the garage floor and there was no observable loss of oil via the dip stick. They were insistent that their mechanical repairs outside of the manufacturer's warranty are for 12 months/20,000kms and would not accept any culpability in the oil leak from the front cover removal 33 months prior. The vehicle has in total covered 63,000kms and 29,000kms in 33 months since the flex plate replacement. Outside of warranty get your car serviced by a good local mechanic. Recommend with extreme caution, only use them if you have a warranty issue. Consider getting new vehicle serviced by a competent local mechanic. Next purchase of new vehicle will review dealership service department as a priority. Unfortunately, John Andrew (& Ford NZ) appear not to care.