Yet another bad experience. My mondeo stopped on m...

Yet another bad experience. My mondeo stopped on monday afternoon and closest place to get towed to was john andrew ford grey lynn. First mistake. Car arrived at JAF at 2.30. Tell them it's a work vehicle and I'd appreciate it getting sorted today (tuesday) as no car costs me income.
After a phone call at 9.30 this morning with quotes to fix I say go ahead. Even though their pricing is beyond a joke it just needed to be fixed... after no contact all day . I ring to check on progress AT 4PM and get told it's not going to be ready till tomorrow now... and to add insult to injury the lady on the phone was so uncaring. No offer of courtesy car no care at all. Being sales people they did try and upset me to a service too. Ha. Just because you are a big company this should not give you right to treat paying customers with such deregard VERY DISAPPOINTED AND WILL MAKE SURE EVERYONE I KNOW NEVER USES John Andrew Ford Grey Lynn. Now down two days income and expecting an over priced bill. Thanks for nothing.