Yasuyo Mombetsu

Review of John Andrew Ford

I purchased MAZDA 3 last month. It is very comfort...

I purchased MAZDA 3 last month. It is very comfortable drive and is very stylish looking. However I could not enjoy the purchasing experiences at all that was meant to be exciting and fun.
The reason why I have written this on public that I feel I have exhausted all my options with your team and am very upset with how I have been treated, especially by the service center.
I know I am just one of thousand of customer of MAZDA so I didn't expected to treated as special at all. But It was always slightly difficult to deal with the salesman ever since the test drive and I did not appreciate when they booked a delivery date without asking me. As I am a business owner, I tried to manage to organise a schedule, only to be told that my reply was late and that I could now not get my car for another week if he didn't book. I felt I was getting the blame for something that was not my fault.

Once my car was delivered, on my way home the front car parking sensor started beeping like crazy so I called the service center. They were nice and came quickly. I was advised to take it back to MAZDA service.

After-sales service was despicable, Irude, extremely unkind and unhelpful. My courtesy car was not booked properly and no one was waiting for me. I returned later day to pick my car with my friend. the customer service rep was rude and aggressive even to my friend which upset and embarrassed me the most.
I understand It's an optional sensor done by other company so It's not their work but it's difficult to just get it checked properly by them as they keep saying there is no problem, It's normal, how it works. It costs me $795 and It still doesn't work consistently and I don't feel safe. I have been told that I must turn it on manually when I want to park the car and turn it off at all other times. If this had been explained to me at the time of purchase, I would not have selected this option. I have no idea where to go from here.

There are many more things to say but I tried to cut short.
This has soured the taste of buying my first brand new car. I expected it to be fun and exciting , but because of how I was treated and this $ 795 accessory, when i think about my new car I feel very upset.
I would appreciate if they showed me more respectfully. However there are 2 nice prople who listened and tried to help me out of this situation even though it's not their job to do.