Fai F

Review of John Andrew Ford

I brought a company vehicle in for service. I know...

I brought a company vehicle in for service. I know I wouldn t pay for it but I do check the quality of service as if I were paying for it. Couple issues others should look out for:

1. My company vehicle was damaged during service and I was not informed of this when I picked up the vehicle. It wasn t until I got home and I saw the number plate had been severely damaged and the broken frame put on the back seat. No mention of this upon pickup.
2. Ridiculous pricing - $247 for Professional A5 5W30 oil. I m no mechanic but I doubt oil costs this much.
3. Vehicle parking light (one side) did not work on the night of picking up the vehicle after service. Only noticed after dark that it wasn t working. I brought it back 2 days later to try and get them to replace the bulb for free as it s highly unlikely the bulb blew out within 6 hours after service - they denied and charged my employer for the replacement.

Vehicle was a Ford Ranger. All other service was good and car was well washed up.

I received an automated txt message asking if I was not 100% happy with the service to reply No and they would contact me the next day. I replied No hoping to explain the issues with a follow up phone call but this never happened. I trusted John Andrew Ford based on their reputation. Im afraid I will never bring my company vehicle back here again, let alone my own. Please double check your vehicle when you pick it up and don t expect a follow up call if you were not 100% happy with their service.