Jay Wolfe Honda & Hendrick Automotive Group Reviews

Steve was very helpful and the lounge staff was very friendly.

I had a problem with the air conditioning in my 2011 Honda Fit. I brought the car in and was given an estimate of the cost of repair. When the service was completed the actual cost was less than the estimated cost and the air conditioning was functioning as it should. I am a long time customer of Jay Wolfe Honda's service department and have never been dissatisfied with the service they have provided for my cars over the years.

This place makes getting my oil change actually enjoyable! Amazing service, free snacks, and a super clean and comfy waiting area.

Adam S and Josh P took amazing care of me the entire way through from purchase to adding the lux care treatment. Everyone else was also truely friendly and helpful.

I highly recomend Jay Wolfe Honda!

Friendly and efficient. No pressure in the buying process. Found exactly what I was looking for.

My wife and I recently purchased our first brand new vehicle. We went with a 2019 Honda Accord LX. We worked with Kim Mohammadi and truly, he was the most pleasant representatives to work with. If you go to Jay Wolfe Honda, work with Kim! We went to different dealerships prior and it was the typical experience. However, Kim gave us great relief. It was never necessary to haggle on price and I never felt jerked around. He was straightforward and fair and I felt like he truly was invested in our we being. Felt really comfortable and safe. Also, Josh Pop another rep came into work at 8am on his day off to accommodate us and our schedule. Exceptional service. Couldn t recommend Kim Mohammadi from Jay Wolfe Honda more.

I recently purchased a Honda Pilot from Don Smith over at Jay Wolfe and it was easily the best car buying experience I ve ever had. I never once felt like I was being sold and my entire family is thrilled with the new car.

Go to Jay Wolfe and ask for Don

My daughters first new car buying experience was awesome, thanks to Marcel and Amir for making her feel comfortable and a relevant part of the buying experience.

In and out! No problems, not hassled for things I don't need. Melissa was EXCELLENT with phone communication on issues and pricing. I would highly recommend you take your Honda here if any problems or just an oil change and car wash :) Thank you guys!

Amir was wonderful to work with. He found me the car I wanted, kept me informed and took care of everything that I asked for! All my husband and I had to do was sign the papers and drive away. I highly recommend Amir for your next car purchase. T. Hamilton

I needed a new part for the battery so my Civic would just start every time. Planned on shopping for a new car during repairs. The service tech was very rude and too lazy to check if the part I needed was in. Never returning to Jay Wolfe and will make sure others avoid them as well. They just lost $40k in business, not that they care about people.

Roberto Magana is a great asset to your organization. He was courteous, polite and explained everything about what would occur during the service.

The service was done quickly and without problem!

Thanks,

Les Ramsey

I called and made an appt for a recall on my accord and was told it would take about 3 hours. I asked if they had a rental car option and they said no. And they don t shuttle far enough. I ended up talking to the general manager who reassured me it would be one hour. When I arrived I was told they were really busy (not my problem since I made an appt) and that it would take at least 2 hours. I have work to get to so I asked if they had a rental car I could use for the day and of course they don t. They were cold and unaccomidating. I will not be back. My parents had a recall on their ford and the ford dealer made sure they had a rental car (for a month!) and were taken car of very well. I can t believe the difference in dealerships. I don t care about the rental- but a shuttle would have been nice!

September 3, 2015

Jay Wolfe Honda
220 w. 103RD Street
Kansas City, Mo 64114-4739

Invoice #679186
Customer #222614

Dear Mr. Wolfe:

On or about January 6, 2016 my son Aaron went to your shop pick up a windshield washer. During the course of his visit there he was offered a number of repairs which were not part of his purpose for going to the store originally. He respectfully declined. Many of the items suggested had been repaired before he left Oregon for Kansas City, Missouri. This included the transmission and differential fluid changes.

During the inspection which again was not requested, your staff noted that the Engine oil and fluid leaks. The report noted that the drive boots were throwing grease, and that the /valve cover gasket was leaking. We recently took the vehicle in for repair 8/28/15 to address the item pointed out by your employees. Guess what? Upon a very thorough inspection the mechanics found there were no leaks in the gasket cover or the boots. All were in perfect condition. I looked at the inner boots of the vehicle and they were not cracked, ripped, leaking, dry or anything of the sort. The gasket cover was not leaking at all either.

How do you explain that? My thoughts are that since he was 17 years of age that perhaps there was a bit of dishonesty being perpetrated in this case. I apologize for drawing that conclusion but I cannot arrive at any other conclusion since the other mechanics that were prepared to make the repairs were shocked to find nothing wrong with the vehicle.

They did not accuse anyone but it was obvious that something was awry. I ask you would a reputable dealer such as yourself allow such a gross error in their assessment of a vehicle. I do not think you would but I want you to know that I plan to send this information to the Missouri State Attorney. I will request your company be watched and hope that you get the message. It is unconscionable that people like you do this to the unsuspecting consumer. Get yourself together and do what is right.

Sincerely,

A disappointed former customer

We attempted to purchase a new CR-V. Have purchased a new vehicle elsewhere and will not return to Jay Wolfe.

Salesman was great, offered a price we were willing to pay and got my wife fully invested in purchasing.

THEN when we began the actual purchase they came back with a request $1,800.00 higher than agreed to. Classic bait and switch setup. I would not recommend this dealer.

Courtesy is a major deal at Jay Wolfe Honda. Efficient in their work. Prices are what you can expect from a dealership. No complaints all around a decent experience.

Honda's are a staple in my family and after driving my Dad's old Honda accord to 293,000 miles, it came time to buy my first new car. I expected I would be the one to add some variety to the drive way where 5 Honda's parked, but in the end Sales Rep, Justin Rose, and Jay Wolfe's service team brought me back to Honda willingly and happily. Justin made my first car buying experience very enjoyable. He was honest and reliable from the beginning and not once did I feel pressured to make a decision I wasn't ready for. After the sale, he continued to take care of any questions I had and has always followed up. I love my new Honda and I'm very happy with the excellent service and quality my family has received from Jay Wolfe.

Nice experience... in and out as expected with state inspection and oil change/tire rotation. Enjoyed a cup of coffee and a snack in the comfortable lounge that provides seating options to have enough "personal space" to work without feeling like you're right on top of others. Ample space also allows one to not be bombarded with whatever might be on the TV at the time or cell phone use. Especially pleased to have healthy snack options... tried a different brand of protein bar!

We drove over an hour to look for our Honda Civic and had such a good experience that we bought 2 pre-owned certified Honda's in the last 2 months. The staff were all polite and helpful. Our salesman Peter Merrill was the best, very knowledgeable about Honda products and goes out of his way to answer any questions. His sincerity and honesty made the choice easy for us to purchase our CRV from Jay Wolfe Honda. Most importantly Peter was NOT in any way pushy, he made this the most pleasant car buying experience ever. Amir the finance manager was great also, will go out of his way to get the best rate possible, seems to treat you like family. The customer lounge is very nice, making you comfortable the whole time you're there.

I would recommend anyone to go to Jay Wolfe Honda and make sure you ask for Peter Merrill.

Everyone went out of their way to help and take care of us, and the snack was wonderful.

Byron was wonderful to work with while getting my car serviced. Despite it taking a while for my car to be finished, I'm confident it was quality work; Byron made sure to check in with me more than once to make sure I was updated on everything and gave me all the info I needed to make an informed decision. It was my first time working with him, and I hope it's not the last!

Did everything as expected. Shuttle service was great.

We have bought several cars at this dealership. The service experience is very good.

My Service man wasn't very welcoming but my car is running better than ever.

Very professional. They make you feel so comfortable & not like you're just a potential sale. Luis was phenomenal!

This is a great place to buy a car.The people there made buying a car very comfortable and stress free unlike other places we been .They have a restaurant like lounge area to hang out at with big screen TV's, free soft drinks,food and candy.Also a nice play area for the kids! 'HIGHLY RECOMMENDED"Very pleased with our purchase.

Jeff Gray was extremely helpful and professional throughout! Thank you.

One day my car Honda Civic stalled at Quick Trip.. I knew if was the starter. I called Jay Wolfe and told them my starter went out and wanted to know how much the repair would be before I had my car towed there. The guy that I talked to assured me that Honda starters do not go out and that It had to be something else and that I should just have it towed there so he can look at it. I again asked him for a price, he would not give me one. So I had no choice to have it towed to Jay Wolfe. They look at it and guess what, it was the starter that had gone out. They told me It would be $600.00 to replace it. You can imagine how mad I was. So fast forward three and a half years later. Guess what. My starter is going out AGAIN. So I call them and they inform me that the warranty was only good for 3 years because it was a REFURBISHED starter. I thought they installed a BRAND NEW starter on my car. Nope, they charged me 600 bucks for a 60 dollar part and labor and did not bother to tell me that. So moral of the story is, if you want to be lied to and taken advantage of. Go to Jay Wolfe Honda! I was going to buy another car from them. Not anymore!

Byron Hughes in the device department, the best in the business!

Everybody is very friendly and helpful. The purchase of our new car went smoothly. Having a nice lounge makes the waiting easier, with food and drinks and some good old fashioned television.

Horrible horrible Service experience .
First time around , they said they did a oil change , few miles into Engine light comes on ..practically no oil .put in 2 quarts

Next take it back to the dealer ...Bunch of excuses and upsell services ...

In Spite of appointment took 4 hours for oil change and didn't bother to update/inform when service was complete .

Steve and Shayna at the service desk were very friendly and helpful.

Shawn handled all my car needs as requested. He is a real asset to Jay Wolfe, I would hope that you never lose this valued employee. He is one of the main reasons next to the sales staff that I keep coming back to Jay Wolfe.

Kim was amaizing! As we walked the lot and exchanged info on my interest, he led me straight to the car that I drove off the lot! Know your process range, what you like in a vehicle and ask for Kim at Jay Wolfe 103rd Wornall!

Kris Puszynski is a 5 star professional. My wife and I found his expertise valuable and made our decision to move both cars to Jay Wolfe Honda worth the time and effort in what can be an otherwise harrowing endeavor.

Excellent staff and customer service as soon as I walk through the door! Everyone is extremely courteous. I knew my vehicle was in great hands!

Damon Gard was professional and friendly. My service was great.

Enjoyed a good stay at Jay Wolfe. Steve explained all work that needed to be done and the update of everything after work was completed.

We purchased a Honda Odyssey today! We had such a great experience because of the service that Peter Merrill delivered! He did such a great job explaining all the features and made the purchase process feel so simple! He definitely hustles for his customers and we appreciate his professionalism and kindness!

These guys are THE BEST DEALERSHIP I have ever dealt with. I came in with an issue with my hands free system. They took the time to go through every option, paired another phone, and made sure I had the latest updates. Though the issue persists, they washed my car and didn't charge me for their time.

Terrible customer service. Service personnel do not communicate well with each other. I waited an hour and 40 minutes for a ride to pick up my car today, after being told that someone would contact me in 15 minutes, and after calling back AND leaving voice mail messages and sending a text! Thank you, Adam, for finally sending a driver, but just after he picked me up, I got a call from another driver saying he was waiting for me in the driveway. I only chose Jay Wolfe because it was close; I used it once before and got charged $65 to pay them to diagnose something that was under warranty and malfunctioned. Had it NOT malfunctioned, there would have been no need to diagnose it, so I should not have been charged. I would rather drive to Lees Summit Honda than to ever deal with this "Service"? place again. The management needs to do a WAY better job on customer service/customer retention. They only got a star because google review doesn't post reviews without at least one.

We got our CR-V from Jay Wolfe through Costco Auto program. Tony was absolutely wonderful showing us the car, guiding us with the test drive, and helping us complete the purchasing process. Overall, it was a great experience and we would recommend this dealership to our friends. Thank you for all your help!

My wife and I were treated very well by Sales Consultant Justin Rose and the entire Jay Wolfe staff. Staying late past closing hours to comfortably help us get the deal done (even on his birthday), Justin calmly walked us through the process in a no-stress/or hard-sell manner, putting us at ease. This is my third straight Honda and through the brand's great reputation and staff as awesome as Justin and Jay Wolfe, that is a tradition that is sure to continue. Would definitely recommend them to anyone, as Justin is turning the "used car salesman" stereotype on its head, instead offering a genuine, reassuring customer service attitude that speaks volumes.

It was a B16 service. How hard can that be? And I got out within the time frame provided initially. I did, again, tell the service rep about the problem with the display and was told that Honda is aware of the issue and trying to come up with a software fix, that so far has taken a year. Just want to be on record with this unresolved issue. Also have video of the issue in action.

Byron is a professional and very detail when explaining my bill or what needs to be done on my car. I trust him in telling me what things needs to be done on my car.

Jay Wolfe Honda. . . great selection of vehicles and wonderful people as well. Overall a terrific car-buying experience!

Wasn't able to get the car washed because the appointment took longer than I thought it would -but now that I know to allow more time, I'll be prepared the next time.

Well Peter did not let me down in my new car buying experience. He is on his way to a gold master customer first experience expert. Great experience, and he will be around to further assist me.

No record of previous service visit on 4/5/18. Service was incomplete/unresolved. Honda national sends email to give to Jay Wolfe to have JWH call them to get items fixed.

Next scheduled service: Showed letter to different service advisor. Completed routine oil change & tire rotation 5/29/17. Service advisor is very nice. No time to take care of other items. Advisor rescheduled for Saturday 6/2/18.

Arrived 6/2/18 as scheduled, previous service adviser is off work, new service advisor says they have no time to work on the car (can't even fix front lose liscense plate). Intake bay's are almost empty. Wasted trip. New appointment scheduled for next Monday 6/4/18.

Every person that we worked with was very polite and respectful to us and what our personal needs were for finding the right car for us. I would definitely go back if I was in need of another car!

Friendly people good service department in nice Lounge

From the time we met Peter till the conclusion of our transaction everything was great. He showed us several cars we were interested in. He made us a great deal on a 2020 model, then we switched colors and purchased a 2021 model. We had a competitive offer from another dealer and you could tell Jay Wolfe wanted to sell us a car. Peter was extremely helpful answering any questions and getting back to us in a timely fashion. We would recommend if you are looking to purchase a Honda I would highly recommend Jay Wolfe and Peter Merrell, you will be glad you did.

Very professional, surprisingly quick, but efficient. Thank you guys

Best waiting room ever. Free food and drinks. Comfortable sofas. Free WiFi.

My husband and I have owned numerous Hondas. Russ King, as always, was wonderful to work with when trading in my older Honda. In fact he drove to Columbia to so that I could get the color I wanted! A great experience!

Great experience buying a car here. This is my first new car and Tony Alsaleh, my sales representative, made it very seamless and stress free. He guided me through the process and paperwork requirements. I had outside financing, but that wasn't an issue at all, whereas most other dealerships would push you to apply for their financing. I was out of F&I office in half an hour thanks to Brad Wolfe, finance manager. All in all, great experience. I would recommend going to Jay Wolfe for their car purchase any day.

I thought it was a very good experience. They gave me an anticipated time and they came in under that time which is greatly appreciated rather than the other way around.

They fixed my tire which was under warranty so at no cost to me.

Our Service Writer, Byron Hughes, went above and beyond to make our service visit (almost 3 years of ownership) informative and pleasant. We followed Byron's recommendation to have the brake fluid changed and the tires rotated. We appreciated the alignment, battery, and tire check.

Besides an oil change and a check of the sunroof air deflecter, we had specifically requested dent removal on the driver's door. Our appointment was made two weeks in advance. Byron had no way of knowing the dent tech was off the day of our appointment and he had to request we come back to Jay Wolfe Honda the next day. He was very apologetic. We returned the next day and the dent man did an excellent job. Byron apologized again for having use make a second trip to Jay Wolfe.

As we were talking to Byron before leaving the second appointment he noticed a stickly substance had been picked up and strung down the passenger side of the van after our appointment the day before. Byron whisked the van away and had a tech remove the mess. Byron said it required solvent and buffing the area. Byron commented he had addressed with Jay Wolfe management the issue of the Service Writers not knowing the dent tech was off the day before. This was outstanding service to make the customer happy.

The ladies in the Pit Stop were very pleasant with great service both days. With our appointment lasting longer than anticipated both days the snacks, sandwiches and drinks were very much appreciated. Additionally the minor act of turning the TV volume up during the weather alert (sirens sounding with rain and hail) was appreciated by all of the waiting customers.

I drive from Lee's Summit to get our Hondas serviced at Jay Wolfe despite living far closer to another dealer. Wolfe's quoted service prices are always lower when compared using the online service scheduling tool. Also, the lounge area is great with nice amenities. Totally worth the extra 20 minute drive.

Byron is the reason I always go to Jay Wolfe! He is honest and easy going. He speaks to you with respect but also like a life long friend.

The guys in the garage are always courteous and helpful and the folks who take care of the food inside are always cheerful. It is a very pleasant experience overall. thank you. My one - not complaint - but observation is that the tvs are too loud. Not everyone wants audible stimulation all of the time. Not sure how to address it (I would love to have all Tvs out of public view, but then I would so be in the minority! Oh well) It's a picky point but you asked! We love our Honda and sing its praises to whomever even glances at the car. Someone told me it is also the highest ranking car in Europe!

Had appointment at 7:15 was told would be ready by 3:30. Came back at 4 and was told not ready and they would have to get me a loner 30 min later still waiting. Have owned 4 Honda and always go there but never again. Worst service ever and they don t care.

I was having an issue that another dealership was unable to diagnose. I was frustrated and brought it to Jay Wolfe Honda. They got it taken care of right away.

Our first experience with Peter he was very efficient, knowledgeable and courteous, worked us thru the process of securing our new car with a :).
I would recommend him to a friend. NICELY DONE

Pleasant and efficient service rep. The recall correction was finished within the estimated time. And it was easy to get a convenient appointment. My experience with your sales and service personnel has always been first rate.

Great staff and trustworthy advisors. A pleasure to do business with you as I feel that I am well cared for there. Everything was explained to me and I am impressed with the dealership as a whole. I have purchased 3 Hondas from Jay Wolfe and I will get my next one there if my current one ever needs replacing. Quality people and quality product.

LOVE the salesman Don. He is so willing to help and always makes sure you are 100% with your purchase. I have had a bad experience with another dealership and now i know I will wait for the right vehicle to come to Jay-Wolfe so I can work with Don again! Everyone there is friendly and transparent!

As always, my experience was great during my service visit!

I could not be happier with my latest service experience at Jay Wolfe Honda. I took the car in for warranty work on a recall. My appt was for 8AM, actually got there at 730AM and was out of there by 849AM...what great service.

Shawn is very helpful. Makes my experience smooth every time.

Byron was awesome! Extremely personable and all around a genuinely good person! I will definitely be back!

Went in for a service call and had an outstanding experience. Only place to purchase your next auto. Team at Jay Wolfe is head and shoulders above the rest.

Kim M. was very professional and patient. He has an amazing work ethic and you can tell he is very committed to making sure his customers are happy with their service at Jay Wolfe Honda. He went above and beyond to get us the best deal possible and we left there feeling very pleased with our purchase. I highly recommend Kim to anyone who is looking to purchase a vehicle at Jay Wolfe Honda.

I have always had a good experience at Jay Wolfe dealerships. This last time was no different. Our thanks to John Moos to keep the string alive! Don't change a thing.

Best car buying experience I ve ever had!
Appreciate the time and attention Mr. Mohammadi dedicated to the process. It was easy to navigate and I appreciate the one on one tutorial and follow up video tutorial access...

Service department open Saturdays. Customer waiting area very nice. I don't need to get my Honda serviced often but it was a good experience and I will definitely return.

I got a very good deal for an Accord here. The representative, Benny Cardello, was very helpful throughout the process. The best part is they make every purchase special by clapping and cheering when you roll out your car from the showroom - don't forget to get it on video.

Amazing service department. Byron took care of me today and was a delight to work with!

My service rep, Byron Hughes, was more than pleasant. The waiting room had ample snacks and beverages and was very nice. My issue came with the service. I had an appointment for 10 am and I arrived 5 minutes early. My car was taken back soon after for an oil change and tire rotation. I did not get called back until 1 pm. Furthermore, the sticker showing when my next oil change is was not changed and my "oil life" image on my dashboard was also not reset.

I specifically mentioned that my TPMS light has been on since my last visit months ago and it s still on after yesterday s visit! This is even after calling months ago and receiving no feedback. I was also told at my last visit that I needed specific work done on my brakes. I asked about scheduling these repairs and was told no work needed to be done on my brakes. This was very frustrating!

Pros: Sales person was knowledgeable. The Finance manager was easy to work with.

Cons: Don't get your oil changed here.