Jay Wolfe Honda & Hendrick Automotive Group Reviews

The service is always fantastic here. The service team is friendly, and the lounge has great coffee!

Everyone and every experience that I have had at Jay Wolfe has been remarkably pleasant ,comfortable and quick. I can't recommend them enough to any and all looking to be treated honestly and respectfully. It is a pleasure dealing with them and an even greater pleasure driving a great car.

BEST CUSTOMER SERVICE EVER!!!!! We have been with Jay Wolfe Honda for years! We recently got our daughter her first car ..2019 Honda Fit...she loves it!! Kim Mohammad was amazing!! Amir was the first salesman we worked with when we first came to Jay Wolfe...he is now in the financial dept so we still get to work with him. He also is amazing!! They never pressure you. They treat you like family. They know vehicle s. They don t try to sell you something you don t want. They work with you and your budget!! Kim kept us posted on our daughters car by text which was great! We drive over an hour and 1/2 one way to go to Jay Wolfe Honda that s how much we love going there!! Oh and they have an awesome snack bar!!! Ask for Kim Mohammad when go there!! He goes above and beyond to help you get the right car on the right budget!

Awesome experience! I went in not really expecting to buy a car but checking out prices. I was so impressed with the service I received from Luis and Jim that I decided to buy a car that day from them. I couldn't be happier with my new Civic and knowing that I have a great place to refer my friends to as well as my future car needs.

This was my first experience with Jay Wolfe Honda. I chose to go to their Service dept because it is close to my work location. They were extremely helpful, polite, and professional. The customer lounge is beautiful. They shuttled me to work so that I could leave my vehicle. The whole experience was top-notch. Robert, in Service, was great!

Melissa Davis was a great help with the work being performed on my car, keeping me informed of its status and informing me of some warranty covered work that would need to be done. I am happy to say my next Honda will be coming from Jay Wolfe.

Expensive!!! Amir was amazing, very good ensuring we had a full understanding of the functionality of the car prior to driving off the showroom floor.

So I called them to for fixing couple of issues I was having with my Honda and they said I will hear back from service adviser before I bring it in. No one called me until the day I was supposedly scheduled and when I called them before I started the guy is saying it's just first come first serve. Why would they say that I will hear from the service adviser before I bring in the car if they obviously don't follow any schedule?

Many people are against going to dealerships for routine maintenance. Jay Wolfe is very straight forward with their recommendations. As the saying goes, "You get what you pay for." Highly recommended.

Great place for service, staff is friendly and explain things well

I had been shopping around for pricing to get my timing belt replaced on my 2006 Honda Accord that I recently purchased. The team at Jay Wolfe was great not only with the price (which was really important) but just with their customer service. I didn't feel like they were pressuring me into buying more parts but they gave recommendations for work that would need to be taken care of in the future. Their customer lounge is just awesome, however the chips for their nachos were stale.

Service representative was very friendly and willing to explain answers to all my questions. So far all work done by mechanic seems good. This Honda dealership has a wonderful waiting area.

Have always gone to Carmax before, and Jay Wolfe was my first dealership experience in regards to actually purchasing a car. It was great! Chris made the experience of purchasing a new car very easy and pain-free; he was not pushy whatsoever when I took a couple of days to decide between going with a used vs new vehicle. (When other dealerships were blowing up my phone.) Chris answered all of our questions, and I was confident in his knowledge of the brand. Josh in finance was also a delight to work with. (And the lounge IS pretty cool!)

We enjoyed our experience very much

Diane Thompson was great

She knows the the product very well

I keep coming back because of the quality of service and the best prices for a dealership. my car has over 100,000 miles and is still no major problems. Thank you and keep up the good work.

I bought a car from Jay Wolfe recently. The paperwork at closing had a mistake that I did not catch since a buyer has to sign so many different items. Anyway, they made a mistake - I overpaid - they agreed that they made a mistake and they were going to send me a check for the overpayment. IT'S BEEN TWO MONTHS AND NO CHECK HAS BEEN SENT! Every time I call they tell me that the corporate office is holding up the process. IF YOU BUY A CAR FROM THEM MAKE SURE THE NUMBERS ADD UP otherwise you might end up like me.

They eventually fixed the issue and sent us a check after I posted this review. I hope this was an isolated problem. On the plus side their car repair department is very good!

Jay Wolfe Honda is the best HONDA DEALER i know. I will continue to drive from Webb City Mo to have my service's completed. GREAT SERVICE

Found a vehicle online, made an appointment to purchase it, drove 3 hours from Nebraska, had to wait 2.5 hours to give them a check. Very little apologies and were consistently told "it will just be 10 more minutes ". First and only car we will buy from here.

This company is rude and does not honor veterans. I had a family member visit here recently and was treated extremely poorly. I will never use this dealership. Two bit shady companys that change deals at the end will never get a penny of my hard earned dollar.

As usual, everything was done in a professional way and done so very well. I was in and out of there in no time and everything was explained to me in layman's terms so I was fully informed before I left.

I rank Jay Wolfe 5 stars because of the customer service. I generally have a good experience with car repairs. This time, however, after rotating and balancing my tires, I had a low pressure warning light light up the next morning and had to fill one of the tires. Mostly I've had great experiences there.

Knowledgeable staff that is always extremely friendly and hospitable.

Easiest and most relaxed and fun car buying experience we've ever had! They made us feel like we were their most important customers. We felt like everyone at the dealership considered our comfort and satisfaction their top priority. At absolutely no time did we ever feel pressured or rushed in our decision to purchase a new car. I will recommend Jay Wolfe Honda to EVERYONE!

The absolute best experience!! Brandon Clark is an exceptional individual. He is very professional, likable and honest. He sold us our car but without any of the pressure that we had experienced with other dealerships. We walked away feeling great about our purchase and happy about where we spent our money. Can not recommend Brandon enough!!!

My wife and I were thrilled with Jay Wolfe Honda. They treated us great from the moment we walked through the door until we drove away in our new car. They were always willing to help us get complimentary food and drinks from their lounge, and were always making sure we had everything we needed. It was great working with Chris, James, and Brad. They never made us feel uncomfortable and made sure we understood everything throughout the entire car buying process.

Our overall experience could not have been better. They have it all: great cars, great facilities, great employees, great financing, and great customer satisfaction.

Amazing experience!! I worked with a guy named Blake and he was hands down amazing. He was very genuine and really wanted to get me the best deal I could get. He contacted on a regular to give me updates. I would recommend Jay Wolfe Honda to anybody. Blake was second to none !!!!. If you go to look for a car ask for BLAKE!!! YOU WILL NOT BE DISAPPOINTED!!!!

I have been a customer of Jay Wolfe Honda for years. When I needed an oil change and my AC didn't work it was the first place I thought of. Their staff is courteous and knowledgeable and they have always done an excellent job at a reasonable price,

Routine maintenance service of my 2011 Honda Element. Roberto was my service advisor. He was excellent as he always is when I have dealt with him. Vehicle was quickly written up and taken in. I was ushered to the waiting area where I was offered a great lunch. Car was serviced quickly and washed. On my way quickly. Love Jay Wolfe Honda.

Kris is the best salesperson; very personable and detailed. He and Ryan made our car buying experience enjoyable. We will continue to buy Honda cars from Kris and the Jay Wolfe Honda team.

This is the 2nd vehicle that we have bought from JW. Our salesman Kim was awesome to work with and very hospitable. He seems to truly love his job and taking care of his customer.

Just recently purchased a vehicle from here & as a first time buyer, I could not have asked for a better experience! Peter Merrill and manager, Jessica, provided such amazing service & I will definitely be recommending all friends & family looking for vehicles to this location.

After a very frustrating experience at another Honda dealer it was so awesome to walk into Jay Wolfe . Everything about my purchase was great . Peter Merrill was terrific. I love my new, Royal blue, Honda HRV Sport. I would never go anywhere else.

Shawn Klein was very helpful and friendly! He provided excellent, professional and a quick service, which is always the best!
Thanks, Shawn!

I am a long time customer and as always, customer service was above and beyond expectations. Jay Wolfe has it figured out, they pay attention to detail and my auto is always in tip top shape when returned to me.

Jess Thomas was a great help with getting vehicle for my son. Process went smoothly. I had to change the date to pick up the car and there were no issues with moving the date. Definitely would recommend working with him if you need to get a new or pre-owned vehicle from the Jay Wolfe Honda location.

Russ King helped define every aspect of the car that we chose, as well as was thoroughly professional throughout the entire process. Jay Wolfe Honda quintessentially has the best staff, as well as the most expert of service departments. It's a great feeling that I live so close to this dealership, and they're always willing to assist me with whatever inquiries or services need to be completed. Honestly, I'm a customer for life, and I couldn't be any happier.

Recently, I took my car in to have it's initial oil change, and tire inspection. I was informed that the tire was damaged, and had to be replaced. The following day, I came in, and the problem was remedied without any hassle, whatsoever. I've said it before and I'll say it again: this place rocks!

I am thoroughly impressed with the service department at Jay Wolfe Honda. I've been to one other Honda dealer in the area and that dealership pales in comparison to Jay Wolfe. I traded in a 2011 CR-V for a 2013 CR-V at this dealership and the entire process was very smooth.
The service here exceeds my expectations. The service advisor, Courtney, was exceptional at her job. Courtney took car of my car as if it were her own. I will not take my car to any other dealer for service.
Thank you!

Brandon Clark was our sales guy and we do not have enough good things to say about this man! He was wonderful, broke down everything without asking, was kind and informative, and just everything that you would want to be part of your car buying experience.

very nice waiting lounge free coffee free chips Fruit great place to wait nice seating friendly people!!

2nd visit since moving to KC area. Very good experience both times.
Courtney was very nice this visit and explained the service reminders as well as letting me know what to anticipate for the next service interval.
The person in the parts department was also very helpful. He gave me some very useful information to help with a project I have for my Element.

Shout out to my man Grabriel Ullery for hooking me up with a great car! Really great guy definitely recommend contacting him if you need a car! He was very helpful and kind and I felt he had my best interest out!

Excellent, friendly service. I've bought and leased cars from Tony for years, and I wouldn't go anywhere else. Jay Wolfe always has the car I want.

Definitely get a car at Jay Wolfe Honda. Kim in the used car office was amazing. He went way above and beyond to make sure we got the perfect car for our family. He treated us like family and we will definitely be going back.

Everyone at Jay Wolfe was amazing to work with from the minute we walked in the door! They don t make you feel pressured and encourage you to do your research before purchasing a car. Don Franklin was helpful with all the questions we had and Tony Alsaleh is the most kind hearted person you could ever meet! He truly cares about his customers and will go above and beyond to make sure you have the best experience! I will definitely buy from him again! Their follow up service has been exceptional! They are by far the best dealership in the area!!

Great customer service and attention to detail. Wonderful waiting area, and the staff is so friendly. So glad I drive a Honda!

quick and easy and hospitable. they even make you free food while you wait :)

Entire building was beautifully redone in their remodel a couple years ago-very pretty, nicely laid out, comfortable and up to date. Large TV's, big fish tank, tables, WiFi available...they even have a separate play room for kids that was clean and has a lot of toys to play with! The customer service is always excellent-in the showroom, auto shop, finances, snack counter-every department is great!

BEST Service Department!!! Always a positive experience and that's rare!

Comfortable waiting area, frequent updates, and a full service, including washing the car!

My repair was presented to me as $1600 and Honda is pretty sure that will fix it. I pushed back and called managers. Found out that there was a warranty to fix it but they had to do some extra to make sure that the $1600 fix would work. Seems to me Honda was ready to spend my money when they were not sure but when it is Honda's money, they are more careful. Plus why did I have to make a fuss to get it fixed under warranty. The reason people use Honda instead of other garages is they are the experts, especially on warranty. You should know what is covered under warranty better than your customer. Seems like every time I go to Honda to get something fixed, I come away feeling that my service was not good. You can see my other problems in previous visits.

Real bummer that the car I bought and was assured had been inspected, had the ac fail barely three weeks after purchase as well as gave us weeks of hassle dealing with the title. I understand buying a used car, I've always bought used, but entire transaction was difficult and I'm not buying here again.

.Great people and very informative &helpful. They know their products & and can answer any question regarding
Hondas!

The leader in the metropolitan area for Honda's in both sales and service excellent showroom waiting room concier shuttle service along with parts and supplies

Great service dept, in and out very quick and everybody's great to work with.

Diane Thompson is a "real Jewell". Intelligent, Kind, Helpful and Beautiful, Inside & Out.

The service advisor reviewed me needs and had me in and out of the service department in time for me to make it to work!

Thanks for the quick reliable service!

I have always had a great experience at this dealership whether it is buying or coming in for servicing. Staff is friendly and explain everything ver well. Most recently, I had a great experience with their Service Advisor Tom Turner, as I came in for routine maintenance and needed help with another issue. He made sure that I knew everything that was going to take place. Great job Team Wolfe!!!

The sales team here was great! They gave us a great deal on our new vehicle and our trade-in.

Shaun Hanson went above and beyond to help our daughter with the purchase of her new, safe car! We will definitely come back!

The staff was top notch. They were knowledgeable, weren't pushy and were overall just really pleasant people.

I just acquired my fourth (or fifth?) car with Jay Wolfe, purchases the first several times and leases the past two times. I always return because of the consistently above-average level of service, and this time was no different. It was my first time working with Peter Merrill, who was professional, kind, and responsive. Joshua Pop, who handled financing, was also outstanding. All the decisions that go into transitioning from one vehicle to another can be anxiety-producing, and Peter and Josh alleviated all of that stress. Enthusiastically recommended.

Dude on phone told me that no appointment needed for airbag change. On taking the car there they said "sorry for the bad information..we cannot do it without appointment"

Not an honest dealer or service department, avoid them.
I needed warranty work done and was told told by Honda to just go to a dealership and they will take care of it. I get to Jay Wolfe and am told he has no idea what I am talking about and can't even find out. So I leave and call Honda who tell me that they could typed my VIN in and it would have shown them everything they needed. Lie number one. I go back with a copy of the letter since I can't trust them with the original and am told they will start the approval process and it may take three weeks to hear back. I call Honda to ask how can I get updates on this process. Honda has no idea what process the dealer is referring to and contacted them. Lie number two. Surprise, they call me the next day saying they had approval and i can bring it in they will call me when it is done. I spend the next two weeks ride sharing since I am down one vehicle. I call to check on it and find it has been done two days, they just didn't bother to call me. Lie number three. .

Very nice salespeople. We bought a low mileage used car in great shape.

The staff are always very helpful and treat you with respect. I continue to return for my oil changes. The snack bar is a big plus.

Service department was very professional. They didn't wait until it was an emergency to offer a loaner car, which was nice. The waiting area is amazing, a big plus. The sales person we were dealing with was a bit too "Father knows best" with us, and that put us off, but mostly from that sales person, not the dealership as a whole.

Low pressure. Great service. Great buying experience

I had a great experience leasing my new car with the help of Kim Mohammadi!

Came early, still got in and it was so quick and pricewise excellent.

I asked for a coupon to be reflected to the service, although the staff said they would, but it was not.

service was professional in every aspect-from making the appointment to picking up my car; they kept me aware of their progress and the costs at all times.

The service team not only serviced my car in record time, they found a nail in my tire and were able.to fix it for free with my Roadside service. They took excellent care of me.

Great staff, affordable pricing, and my favorite part...no problems! Tony was super knowledgeable and super helpful.

Kyle was great! Every time I go to Jay Wolfe Honda, it is a pleasant experience. I cannot understate how much I appreciate the customer lounge and being able to bring my kids to play in the play room if I have to, or when I set an early appointment there's fresh beverages, coffee, breakfast items for me to enjoy. The facility is very clean, inviting, large and plenty of space for everyone to relax while your car is getting fixed. They always do a great job fixing my vehicle and doing regular maintenance. It's super easy. As long as prices are competitive, I'll always come here.

The service department is always great! They never try to sell me something I don't need and are always willing to explain something I don't understand. We look forward to our oil changes, not despise them thanks to the service department guys! Thank you!

From beginning to end, I had a great experience with Jay Wolfe. This is the third vehicle I've bought from there in the last 12 years and all three times, I've had excellent service. Kris was our Sales Consultant and he was great! Very friendly, very knowledgeable, and very patient. I didn't feel too pressured at all. Him and his manager did everything they could to ensure I received everything we wanted in a family vehicle and stayed in the price range we needed to be. I would definitely recommend Jay Wolfe Honda to anyone I know looking to purchase a new or used vehicle.

Very professional and easy to deal with. Highly recommend.

Very bad service & customer service, i have to take car somewhere else for the same service that i paid. Money is not matter but trust is the big issue with this company .... not trusting them!

Great service and an outstainding waiting room for the service center. Best place I've ever had to wait for an oil change.

Don't communicate with you, have to call them about progress on vehicle. Uncaring service managers, mouthy receptionist, really bad on feedback! Can go on and on!

Steve did a great job explaining the maintenance needed for my 2003 CRV.
The service required some parts to be ordered and work to be done over the weekend. When I showed up Monday to pick my vehicle it was ready and the total bill was less than was quoted. I appreciate the honesty of the service tech telling Steve it took less time to complete than originally estimated.

Byron was super personable & sincere; he walked around his desk to go through the multipoint inspection results and other paperwork with me!

The last visit was for routine service - Oil Change and Tyre rotations. They have taken care of this very well. Was disappointed with the complimentary car wash - I can clearly see the stains on my car. Would be happier if they have not offered this service. But over all experience was good.

I had my battery replace and all went well! Thank you!

We went and leased at Jay Wolfe Honda and had a wonderful experience! Our sales consultant Amir was AMAZING, We really appreciated the time he spent with us and his laid back approach was very welcoming! We would definitely recommend Jay Wolfe Honda!

Friendly staff and great lounge with snacks.
Update: Oct 2019, Now we have two cars from this dealership and will definitely return in the future!

Great people got my CRV from them loved the experience.

I accompanied my friend here to buy a car. Her sales associate was Amir Akbarnia and he definitely made it a great buying experience for her. I was really impressed. He came across as honest and had a very laid-back approach to making the sale. He was easy-going and was able to answer the questions that we asked. I appreciated his patient approach and responses to my friends' inquisitions. I'm not a fan of dealerships or the car buying experience by any means. (quite the opposite actually). However, IF you are buying a new Honda, I would totally recommend buying from this guy. As for Jay Wolfe Honda, in general, the facility was nice and all the staff seemed friendly. It wasn't the typical dealership "predatory" environment. Overall, it was a pretty relaxed process and I know my friend walked away happy with a good deal. I would tell anyone to consider looking here.

Always a great experience! Go see Tony for a new car!

Excellent customer service. I really had a great experience in buying my new car with Jay Wolfe Honda. I worked with Thomas Avenia[Tommy] and James Adams. They were very helpful.