September 3, 2015

September 3, 2015

Jay Wolfe Honda
220 w. 103RD Street
Kansas City, Mo 64114-4739

Invoice #679186
Customer #222614

Dear Mr. Wolfe:

On or about January 6, 2016 my son Aaron went to your shop pick up a windshield washer. During the course of his visit there he was offered a number of repairs which were not part of his purpose for going to the store originally. He respectfully declined. Many of the items suggested had been repaired before he left Oregon for Kansas City, Missouri. This included the transmission and differential fluid changes.

During the inspection which again was not requested, your staff noted that the Engine oil and fluid leaks. The report noted that the drive boots were throwing grease, and that the /valve cover gasket was leaking. We recently took the vehicle in for repair 8/28/15 to address the item pointed out by your employees. Guess what? Upon a very thorough inspection the mechanics found there were no leaks in the gasket cover or the boots. All were in perfect condition. I looked at the inner boots of the vehicle and they were not cracked, ripped, leaking, dry or anything of the sort. The gasket cover was not leaking at all either.

How do you explain that? My thoughts are that since he was 17 years of age that perhaps there was a bit of dishonesty being perpetrated in this case. I apologize for drawing that conclusion but I cannot arrive at any other conclusion since the other mechanics that were prepared to make the repairs were shocked to find nothing wrong with the vehicle.

They did not accuse anyone but it was obvious that something was awry. I ask you would a reputable dealer such as yourself allow such a gross error in their assessment of a vehicle. I do not think you would but I want you to know that I plan to send this information to the Missouri State Attorney. I will request your company be watched and hope that you get the message. It is unconscionable that people like you do this to the unsuspecting consumer. Get yourself together and do what is right.

Sincerely,

A disappointed former customer