I called and made an appt for a recall on my accor...

I called and made an appt for a recall on my accord and was told it would take about 3 hours. I asked if they had a rental car option and they said no. And they don t shuttle far enough. I ended up talking to the general manager who reassured me it would be one hour. When I arrived I was told they were really busy (not my problem since I made an appt) and that it would take at least 2 hours. I have work to get to so I asked if they had a rental car I could use for the day and of course they don t. They were cold and unaccomidating. I will not be back. My parents had a recall on their ford and the ford dealer made sure they had a rental car (for a month!) and were taken car of very well. I can t believe the difference in dealerships. I don t care about the rental- but a shuttle would have been nice!