Blocking of cb without warning for an unauthorized discovery while every month is covered by my pay, unable to log in my account for months, ing is unable to solve my problem so impossible to access for them on my account, today I can not use my cb with a child seriously ill but ing without fout !!!! Do not reply to mail flee this bank!
Too often the application is unavailable and impossible on my savings account to add other beneficiaries in order to transfer money ...
I just called them: answer: send us the RIB by mail ba see? Why is it impossible to send a rib by email or enter it in its customer area as in all banks?
I just terminated right away, tired of waiting and not doing things immediately, for a bank saying online it's really RESTRICTED when you just have a savings book!
Impossible to contact them by email, finally I did not find ....
Top customer service always attentive very short waiting time.
I am very satisfied with the service, a nice gold master card, whereas with a traditional bank or stock exchange bank it would be impossible to have gold.
The only downside was that the transaction did not take place in real time as my customer service told me before I signed up.
Here is my referral code SSDAXJS 80 offered for your first account opening.
To avoid !!! Account closed for no reason and it's been 4 months since I waited for ING to transfer the money that is in this account to my new account. When I call "customer service" they answer me that they have no time to give me. It's just a big scam. And there is no point in making a claim, requests are not processed. I'm still waiting for my money !!!
It's been several months since I did not access my account so I do not use it because following several test 4 or 5 it is blocked and the only solution is to make them a mail ... here I think I subscribed to an online bank this is to make mails ... another solution
I left my network bank for ING to become my main bank, nothing to say !! I live again! no unnecessary costs, always an available contact person, in short, one less worry!
I think that ING has found a very clever way to charge the card several times, a card that is supposed to be free, but it happens very often that the card is hacked and payments made without code, and not only ING does pay, and moreover, you have to renew the card.
So, a free card comes back to 3 or 4 cards in the year, is not it a good idea and as a bonus the financial insecurity for the customer.
I have been an ING client for several years, it was ING that made me leave my traditional bank to switch to a line bank.
The first years have been very satisfactory but unfortunately it is clear that for some time the service is in serious deterioration.
Some basic features for an online bank do not work.
Here are some rather revealing examples:
Download Transaction History Download only 1 month of history
Display graphically the income and expenses Did not work for 6 months, works for 1 week but displays totally astounding values (The graph shows me 50K of monthly income, I would like!)
Categorization of transactions We are still at the stone age, we must categorize everything manually. The IA is not yet arrive at ING
Real Estate Credit ING has recently positioned itself on real estate credit, the rates offered seem interesting, rather a good news will you say! And as incredible as it may seem for an online bank, all the supporting documents are printed and sent by mail! I say that we are talking here about thirty documents to print. Long live the digital at ING!
ING was one of the precursors of online banking but they rested on their laurels.
I'm seriously thinking of moving to another more agile and modern online bank.
My cousin made a transfer of 1000 euros from her securities account to her orange savings account since November 11, 2020
To date, the transfer is still not made although she had requested immediate transfer ........................
Bank to flee, advisers who have no skills and no professionalism, no traceability of the exchanges you must repeat several times the same thing, for a nil result.
I strongly advise against this bank with nearly 90 K of annual revenue he managed to generate me incident of operation because their service of return of check just settled in Montreuil (deadline of cashing of a week)
No transparency or questioning of their dysfunction.
Thank you to Mrs. Alida Godin, Troyes Customer Service Advisor
who thinks to have to do to a thug is no to a disenchanted customer (who on their advice asks his employer to put a check in opposition because he is slow in introducing himself, and who ends up presenting it after 7 days, as per magic of when I become eligible for their incident expenses)
To be very clear I will create a website today to talk about my bad experience ING DIRECT
the blog can be feed your comments
I am currently posting the following domain name, avis-ing-direct.fr
I just saw that many people are disappointed with the service provided by ING DIRECT
I invite you to mobilize to prevent future disappointed
Thanks ING DIRECT
I will not stay there
Hello, for a bank cloth unfortunately there is a lot of paperwork, it's a shame because a bank online worthy of a name can be light in my opinion, even sending a check should be franked at our expense because this bank at the beginning, a check was sent without franking so free. And their website the concern of connection recruit site works very badly always in works I am at this bank since 2018 at the beginning to transfer my old account I to make a has a all by me even the shipments of SEPA etc has all the creditors and at my expense, except it had to be done between two banks and every phone call I asked them to report the information to the management concern, met I wonder if he do the necessary?
Bank of rotten. He never paid me the money for a sponsorship that was justified. To flee ! Conclusion I canceled my account.
Flee this bank it's been two months since my account is blocked due to a technical problem I am unable to pay my rent and no solution put proposing apart from waiting for the claims department to process my file
Catastrophic!
Update, even today, I am told that the computer system to bug and that one can not give me the balance of my account! Bunch of incompetents ... And after that asks to send you messages on facebooks, what jokes! Run away !!!
performing online banking .L'appli is simple and ergonomic (this is the most important do not forget that it is an online bank) free gold card no account management fees ... I was hacked DAB has my card and they were responsive and quickly compensated me ... for those who do not know how to use applications remains the paying banks that receive more than you appointment ... I have selected
Client at Ing for more than 10 years, they refuse to grant me a mortgage because I am paid by my employer in Swiss Francs. I specify that I have a concrete file, 70% of the amount of the loan in savings. I will obviously empty my accounts soon and pass this money on to a bank that considers these customers.
"Technical error
An error has occurred. Please retry later."
Whether on the smartphone application, on a computer under firefox, under chrome, no matter how to connect, this error message appears CONSTANTLY for 1 or 2 years, every connection, every day, every week, of months. Not ONCE ONCE for 2 years I was able to log in the first time without an error message. After a dozen attempts, we finally manage to access his accounts but as soon as we change pages, we have this message that appears each time. I can not stand it anymore, it's banging your head against the walls.
It is simply inadmissible on the part of an online bank. A bug can happen from time to time, but when the bug becomes the norm, it is unacceptable of a so-called quality bank. Despite messages to try to warn about the catastrophic situation for months, nothing changes, updated after update is worse and worse. I have been a customer for ten years, I did a lot of advertising, I was very happy at first. I do not understand such a tumble.
You do not listen to the comments of your customers? You do not want to keep a quality of service a decent minimum? An unreachable online banking site is a useless bank. I think very soon put my threats to work and go to the competition. I will not regret you.
intuitive application and website. everything is done quickly and no need to take appointments, to wait a week to sign an umpteenth rider (traditional bank). no account maintenance fees, hot line reactive.
extremely low fees and ING does not send you a mail billed 8 euros to tell you that are uncovered (which is very significant)
A SHAME !!!!!
It has been almost a year since we expected a refund following the closing of the account.
A different person at each stage of follow up so NO tracking of the documents already submitted for reimbursement.
The latest as of today? "It lacks the proof of residence" while it was sent 4 months ago and we have the confirmation email (but they want to know nothing)
In short, if you are looking for an unfair bank, I recommend this bank.
for me ING Direct is quite simply the best online bank because since I have been with them I have made considerable savings since 2009 it seems to me I can never complain about my life I must say that I am extremely careful and anticipate concerns as widely as possible so precisely never to involve ING in my problems which I say are very very rare I recommend ING Direct and I accept my words happy end of year party to all ING customers and staff Direct
Cyril
I have been using ING services fairly regularly for more than 5 years. No major worries to deplore. I think ING is one of the most serious online banks.
I hope that it will continue to evolve, taking inspiration in particular from the neo-banks model in terms of functionality, and even pricing in terms of payments abroad.
From the information I got the address of Bercy was closed
otherwise very good bank, no fees and contacts always listening to us on tel. I am a client since 2002 very happy
As an ING client for several years now, I am very satisfied with their services.
I loved this bank, as a client with my spouse, it really hurt our hearts to leave since they could not grant us mortgage (we did not have enough contribution for the notary fees. .) Fortunately other banks have trusted us and since we want to change banks it is a real CALVAIRE! I specify my requests were made BEFORE the confinement ... I am debited management fees every month because they closed 1 account on the 2 requested, I pass the telephone setbacks but I who wanted to return home as soon as possible I start to revise my projects.
Update: still nothing and now a formal notice for an overdraft of 15 euros due to their management fees for an account that I asked to close almost 3 months ago, I am furious !!!!!!!
Until now it was more or less, the problems encountered were quickly resolved. But then here I am out of my mind: I asked for a correction of my first name which included an error on my identity card, the Town Hall is currently making it again but it has administrative delays, so I provide Ing direct with an explanatory letter , two originals of birth certificate, an extract from the criminal record itself (mind-blowing!) to prove the correct spelling of my first name, while waiting to be able to send them a copy of the new card and hang on tight: At the beginning ING made the modification , send me corrected CB and checkbook (ah yes the CB did not work at the start in addition), then a few days later, ING puts the wrong first name back on my account, with pretexts crazier than each other! And there they ask me outright a "copy of the judgment authorizing me to be called Jessie" ... A judgment ?? Is that a joke ?? It's just my name damn it !! What the Civil Service does absolutely does not concern my bank, but we are on what planet !!!
I never saw that. If the advisor I got online does not solve this by tomorrow evening last carat, I take my clicks and my clicks as soon as I have my identity card and I break at Boursorama, count on me for do it, because they will open an account and an LDD with the correct first name without any concern, they are ready to receive my request !!!
I am furious ! I am treated like a terrorist for a basic modification of two letters on a first name! Outrageous! The 5 stars you can forget!
When ING finally confessed to you after several MONTHS of waiting, that they lost your file including a copy of the complete tax notice, copy of CNI, copy of passport ... !!!! IT'S JUST UNACCEPTABLE !!!!!!!!!!!!!! Thank you ING for leaving my most important documents in nature !!! And tomorrow we do what if I have a problem because of that ??? !!!!
And I'm not even talking about the other requested documents!
+ 1 pay slip less than 3 months old !!!
+ signed accommodation certificate !!
+ identity document of those who host me !!!
+1 proof of address concerning them !!!!!
It is so shameful that files with documents of this importance are lost in the wild !!!!!!!!!!!
UNACCEPTABLE !!!!
Client with ING for more than 10 years, my credit card has just been blocked for an overdraft of 15 days ... WITHOUT ANY PRIOR INFORMATION
This is outrageous and unacceptable.
Worse and worse with the years ... Check refused without reason, refusal to suppress a proxy, false information, services answering questions to avoid taking responsibility and specificities specific to ING in spades ... A whole program in perspective !
Following a fraud on my bank account they are unable to study my file because I do not bring them the document "certificate of duplication of the sim card". Document which according to my contacts SFR and Free does not exist since it is impossible to duplicate a sim card!
Manager who does no investigation, and looks no further than the tip of their nose. And all this despite all the other documents from my mobile operator and the police station's complaint that I sent them. Over a month of treatment and bad advice, and during this time, I am still waiting for the reimbursement of my 1,500 stolen by a fraudster !!!!
Worst bank ever seen: they decided to close my Livret Epargne and they not even inform me. Where my money is now? Nobody is able to answer.... You can open a complaint, but there is no follow up. So, in short useless Customer Service . Pity that is not possible to provide them Zero Stars in this feedback
I share the message that I wrote this morning to ING France (on their FB page because it is impossible to find other channels)
"Hello, I am writing to you here because it is impossible to write to you by message or by email.
I received a letter informing me that I had to send a self-certification form of tax residence for FATCA and CRS for individuals under penalty of declaration of double tax residence.
So several things:
1 / I made a transfer to Germany (for my rent), so I guess that's what triggered the procedure, but it really wasn't worth it.
2 / We are in 2020, ask me to return an old paper document but I'm laughing so much ...
3 / No messaging, chat or email or contact on your online app. You are really stuck in the 20th century I suspect.
There are two things: either you do what is necessary so that I am not bothered by this kind of mail or I immediately start the steps to delete my ING account and let you die slowly in front of your competitors who have taken they take into account (at least a little) the measures of the digital turn which took place there are now a good twenty years.
I would also like to point out that in a few months of customer experience, I managed to accumulate more grievances against you (transfers that take hours, shared account without sharing recipients, etc.) than in 12 years of experience at the SG.
Cordially, "
Hello, after 2.5 years at ING, I absolutely do not recommend this online bank, and do not think that it is international, it is not. For an online bank, it is impossible to send a simple message or email. The only means of contact is by telephone with a minimum of 30 minutes of waiting. To add a beneficiary outside France in Europe, you must call. To add a beneficiary outside Europe, send a MAIL. Yes Yes. To unblock your access to online accounts, again no other option than COURIER! If you have a title account like us, you can't use it as long as you receive the famous code by mail! It's crazy in our time ... On the phone, after waiting, if the identity card has changed then you have to update the photo of the new card and rebelotte please wait 2 hours before calling + 30min waiting on the phone. If my husband and I wish to make a request by phone (no other choice), then we must make 2 separate calls, While it is the same joint account. When we wanted to buy a car abroad, ING blocked our payment !! While we had warned in advance! And of course it took 5 days before the payment was released. Here. Think about it.
Disappointing customer service !! After 8 years of domiciliation of our income, we asked for a refusal certificate following the refusal of our loan application, nothing! They refused to give us a simple letter, which would allow us to recover our deposit. It's revolting. We will close all our accounts as a result.
To avoid!!
Customer service subcontracted to an incompetent company, no apple pay, service very often unavailable via the app, and for an international transfer: print a paper form and send it by mail ... an online bank of 2019? !
Client for 8 years, I have nothing to reproach ING for.
I only see advantages in having my accounts with them. No account maintenance fees, free Gold card and customer service that has always given me satisfaction. Small flat, I did not receive chocolate at the start of the year like some other customers. My assets may not be enough. It's a joke of course!
Dear customer ing for a while I got my phone stolen and my blue card the opposition service are super great however the customer service leaves to desire it's been a month soon that I'm blocking with my account I can not do anything i have the money that sleeps on my account and I sleeping on the street without a dime because there is security serte but after giving all the personal information no solution can be set up yet my situation and very urgent I do not recommend you more that you are in the poop better his suits them advise ipocrite and do nothing to that by blablabla last their phone
We can not even join ING DIRECT by email! It is pitiful in case of problem or challenge. He is hiding himself so he does not have to deal with customers - ING is not a bank so direct!
Hello,
Sorry but how can you pay fortunes a communication agency for such a stupid TV ad ??? It's horrifying!
It takes everything first. I never gave my opinion on a service or product, but ING DIRECT customer service gave me the impetus. It is deplorable, we are switched from service to service by people who apparently have no knowledge of the banking profession, no clear knowledge of the processes.
Serenity and quality of service are apparently not included in the GOLD ING offer ... And I imagine that the comment from the Community Manager that follows will be commensurate with the telephone exchanges.
I take my hat off to you, and patiently await the closure of my ING DIRECT account.
This bank has become horrible ...! Flee from good people. I'll save you a lot of trouble. Most awful customer experience. Arms itself with multiple security locks taken to the extreme that all this destroys the pleasure of being in this bank. I knew it at the beginning I do not recognize it any more ..... To flee PLEASE, moreover do not do their job, obliged to call and to call to revive them, after having managed to pass between the stitches of the net with difficulty. Please don't go there or watch out. Finally just a tip for you to see, but honestly the other banks are doing a lot better
Bank of poor quality, do not pay the welcome bonus, advised who hangs up on the nose ... Boursorama is 3 times better!
Very good bank, no fees and can be reached quite easily. Managing our accounts via the application is very simple. I have been a client for 4 years and zero problems. I do not regret having chosen an online bank.
Deplorable customer service, managers who hide behind advisers to hide their incompetence, user fees charged improperly, to flee
To avoid: impossible to close a current account easily. Need to send registered with the info requests, 2 months after it informs you that you must certify your signature when they had a copy of my cnil and a signed mail in the first shipment. During this time, he charges fees for not using the account. Then he asks you again for a RIB which was already in the previous shipment ... next step, what will it be to close an account or is there 20 euros?
In view of all that I'm abandoned my desire to online banking very disappointed by another Macif who the same problems of server and contacts.
Nothing beats a traditional bank with a counselor or its substitute in front of either EC.
A. H. customer of two other tradi- tional banks.
Avoid, I went there in 2012 to manage my online accounts originally and not have to go to office.
Despite 35,000 savings, impossible to buy a train ticket this weekend, never received verification Sms.
When you call customer service, you are told that it is the fault of the train, you say you have done with another card one another bank, you will be answered "oh yes, you have every mobile operator? "But not the guys you are the worry in history, give you a little concerned!
This is not the first concern with this bank, I'm going to change.
They have not improved much since 2012 ...
TO FLEE! at first it was good, I was satisfied with ING's services. I took a home loan at home and everything went very well until I sold my property. They made a mistake (or it was done on purpose) by registering the total repayment late in their accounts, so that a last monthly payment was taken from me and they give me back a part (they keep 120,00 !!! it is shameful). I always have different advisers so different speeches and we do not know how to explain to me WHY I do not make the whole of my deadline. No writing, no counting which explains the maintenance of this sum. I even asked a counselor how many people were doing this, he replied with detachment: "MUCH". A big lack of total respect of customers, no empathy!
I had a complaint service person who had reassured me that I would be reimbursed and that they could not keep money that was not theirs. So I asked to write me by mail to expose all that has been said over the phone and I have NEVER received this mail!
TO FLEE
Perfect when you don't need anything. But nothing, huh.
We went through ING for a mortgage. The reason: attractive rate, 100% online therefore a priori simpler, no bank charges on the cards and therefore ultimately an inexpensive operation.
EXCEPT THAT IT IS TO FLEE.
Never the same interlocutor.
If we call twice in the day, we are guaranteed to have two discordant information, or even opposite (typical example: "no, I can't find any trace of your email" / "ah yes, we received it on Friday , and again in the whole afternoon. ".
Indecent delays in processing information. 5 days to read an email, seriously?
And above all, impossible to get in touch with "the analyst". That person has the right to life and death on a record, either.
But I imagine that it would be necessary to hire competent people, making the difference between buyer and seller on a notarized document (yes, even that, it's complicated), knowing how to compile 3 documents (but no, we had to fill in a file excel in its place), capable of reading an ENTIRE file and listing ALL the problematic points ONCE ONCE (there must be sadistic pleasure in refusing the same document 3 times for 3 different reasons).
Result: 7 months to close a simple file (debt rate at 20% on a relatively small amount, just enough to afford a good room in Paris), sellers cheated, artisans disengaged because of delays without keeps being pushed back, and so on.
We should have gone elsewhere, but we were committed to our borrower insurance, and therefore blocked. But don't make our mistake, go somewhere else.
Spoiler: there are online banks with a single contactor and quick responses. It may be a bit more expensive, and again, but to do it again we would go to them.
ING Bank Paris is a bank that does not want customers to get in touch with it !!! No phone number, no information possible, do not even respond to the recommended with acknowledgment of receipt! a ghost bank !!! just a poor customer service on a platform abroad with outside service providers unable to effectively inform you. NEVER SEEN THIS
Here is a bank that was innovative and easy with its customers.
Today is a bank that delays and attempts to prevent the operation of changing accounts, jealous of its prerogatives poor little that no longer responds to queries ...
... after catching customers and be managed, the French customer service is definitely missing ... what a shame ...
Worst client service on earth and no technical support at all
EDIT: February 2020. After, it is true, a lot of energy spent in order to assert my rights to the Chargeback, ING agreed to play the game and proceed to the repatriation of the entire amount to my account. So I bring my rating from 1 to 4, because from what I could see some banks play disinformation, and therefore find it positive that ING ultimately takes into account the approach.
Original Comment:
ING refuses to carry out chargeback (reimbursement) operations in the event of a company bankruptcy (airline in my case). Consumers are entitled to make these refund requests, but I obtain a refusal from ING without any justification. Basically, I understand that ING asks me to sit on more than 1000 of plane tickets by administrative laziness, because it is not from them that I ask for a refund but well to the merchant (They only serve an intermediary). It is perfectly scandalous and deserves to be shared.
It was better before ! The service became deplorable, errors in the speech made me waste time and money!
I started with an Orange savings account with them 15 years ago.
At the time ING Direct (direct has since disappeared) was rather avant-garde.
Everything was done online. I also switch my salary to a checking account.
What I appreciate about ING is the availability and the quality of their customer service, the staff is competent, well trained and knows how to answer sometimes technical questions (I am thinking of questions relating to the share savings book).
On the other hand technical level they took a big delay which I cannot explain to myself, and I can quote:
- an old school smartphone app
- they came to Apple and Google Pay long after everyone else
- the web interface is far below what is done on Boursorama in particular: no visualization of future transactions, no categorization of expenses (eg Service, rent, catering)
- no possibility of having virtual cards for internet purchases
- the confidential code is weird (it asks for 3 random numbers out of the 6) and the double security by SMS is done every x days. My gmail account is more secure than my sic bank!
In short, it is a pity that this bank, ahead of its time at the time, is gradually letting it go. I have a Revolut account and I am gradually dropping my ING account
When will the Orange bank wake up?
Please click on the blue thumb if you have appry my comment, I have tried to be as helpful as possible.
Thank you.
incompetent customer service, costs all the way, since the new regulations ,.
No more interest in being in this bank which was supposed to be basic free.
Very complicated and paying to increase your card limit when it is indicated free on their website, when you need a release for an exceptional purchase the advisers have nothing to do.
No interest, I'm going to go back to a traditional bank and of course I will give you bad advertising ...
Disastrous!! Customers for 12 years, this bank is getting worse and worse.
Problem with repeat cards capped at 1, unusable abroad, more than 6 months to close a current account and a savings account. On the other hand, no difficulty in charging fees or encouraging us to place more !! Savings books are of no use, other banks offer much better. What about customer service (incompetent) who asks you repeatedly for supporting documents to process the slightest request and who finally tells you to call later to process your request?
Instead of doing so many advertisements, focus on keeping your customers !!
I have nothing to say in the whole
You are fairly autonomous with the site to perform various operations
They are not too greedy and honest about fees
No regrets for several years
Thanks ING
Usernames and passwords always to change because the site always tells me that they are incorrect ...
life insurance managed under mandate for 12 months, result: only loss (for information in less than 2 months I managed to recover the disaster before completely buying my contract) where are your famous experts?
In short, ING is sold well but after 12 months I confirm that it is a disaster.
ING is a bank to be avoided at all lamentable costs
The treatment of new clients is the worst I have ever seen. Staff completely unable to solve problems but very qualified to ask new ones.
to flee. everything is badly done. Apps super badly done, ineffective as possible. I lost a lot of time
Bank that does not respect its commitments and lies unscrupulous to its customers!
I opened a checking account with ING on 04/14 making sure to respect the conditions to obtain the welcome bonus. Not having received my premium, I therefore allowed myself to call ING several times and I am told during my calls that I am well eligible and that I must wait until 06/14 , deadline to collect my premium. Having still not received it, I called ING again and I am now informed that I am no longer eligible. A change of speech that appeals to me and which shows how bad this bank is in bad faith! However, I tried to make a complaint and of course the person in charge of my file is unable to provide me with an explanation.
Besides, this is not the only problem that I have encountered since my subscription. Indeed, I never received my bank card although I had the email informing me of the sending, forcing me therefore to oppose (of course paying) so that he sends me a new .
In the space of three months, I have been able to realize the dishonesty and the lack of professionalism of this bank!
I strongly recommend!
January 2020 notice:
After a new call to customer service, I consider an improvement in the experience: clear and precise information, easy and simple support during the call. Thank you!
----------
Notice November 2019:
Very disappointed with their customer service! I called with a friend (not French) and the counselor almost yelled at us on the phone and then hung up on us. We did ask questions in order to be able to respond well to what we were asked, but the tone of the person was awful. I even asked her to please calm down because we did not appreciate the way she spoke to us.
Client for many years, but here I am going to close my account because it is not the first time their server is always down, impossible to place orders they open accounts galore and are unable to manage traffic
Despite my various reminders for months, the closure of my daughter's booklet A is not effective. This is wrong, you are monopolizing customers' money against their will. In addition, you are very difficult to reach and do not communicate by email, which makes the customer experience more than unpleasant and far from the standards of reactivity required today. Best of all, the online claim form does not work. A real bank from the Middle Ages. Thank you for quickly closing my daughter's A booklet and transferring the capital to the requested account.
I put 3 stars only for the kindness of the advice, they always have bananas and are very well framed visibly congratulations to them.
For the rest ING has been my bank for 15 years but I am changing it this year for several reasons:
- Sending checks is now to be done in a stamped envelope (before they took care of the stamp costs)
- Their life insurance is quite limited in terms of background (compared to the stock market for example)
They only have one or two real estate funds, they have no ETF (whereas it is an essential investment these days).
- you do not have the same amount when you consult your account on the application (iphone) and on a PC ...
I thought of a bug but no there is always a difference of a few euros ...
- They don't have a stock exchange app (pea) worthy of the name, you can consult your portfolio but that's all you need to ask for.
I validate ING for the current account but for life insurance, CTO, PEA, etc. go look elsewhere there is much better and more choice
we are the 01/12/2019 and yesterday I did a full gasoline in a service station and this basket of thieves takes the imprint blue card being the deposit of 70 on your account and even if your credit card is debited a few days after this one remains to make 8 days way of diverting money and working with it. my friend has made a supplement of 18 and we also waiting the amount of 70 is for the bank a liar of 140 to work with for 8 days because even if he tell you it's just a footprint map blue this is deducted from your pending balance
And again, I put 1 star because the 0 star option is not available.
What to say ? This "ING customer service" has become a real doggie. Can we still talk about customer service at this level? I do not believe.
No notion of service, employees who think they are cowboys, a bank that puts you in the wheel when you want to make transfers, you have the impression of being permanently held hostage. Race Result: You have money in your account that you cannot use as you wish. We are in 2020 Herr Ing Direct, it would be a question of growing ... To flee ...
It used to be great (I've been a customer for years). Now they charge for everything and their customer service is very poor and obviously outsourced. On the phone, people find it difficult to respond precisely to my requests I am not satisfied I will close my account
Hello, being an ING customer, my account has been blocked for 3 months. I have been calling customer service for 3 months and sending emails to prove my identity and thus unlock my account. In 3 months with calls every day, my account is still blocked without any action on the part of ING. There is potential fraud on my account and yet it has been 3 months since I can see what is happening on my account. I strongly advise against opening an account with ING
I have been an ING customer for 4 years but I asked for a bank loan 3 times I asked why they told me we can't tell you why the bank he said no I wanted to know because I have everything what it takes but still nothing
I have been a client for 15 years at ing direct and it has been three years since their operation has been catastrophic in their client management. in fact, our two accounts were victims of bad faith, non-processing and penalties due to their incompetence. No follow-up, no contact after complaint, no information or improvement action taken. on the other hand, the costs are well paid. It's a shame. and they announce their quality and customer relationship .... what a pretty facade
No problem ... when there are none. But when you have to contact them, it's the beginning of the end. Only use ING for what they are, ie a free bank. Do not expect any assistance if there is a problem.
ING has just updated its UI, it is just atrocious there is now advertising for each ING product at each login (life insurance, consumer loan, credit, booklet A etc ...), they removed a most useful feature of the UI, categorization. We go from a minimalist clear and efficient UI, to something twisted and very painful to use. I leave them 6 months history to see how things evolve and I change banks in the opposite case.
False sponsorship offer. I referred my friend with my referral code. But we didn't receive any bonuses for this one. The answer: No sponsorship during the covid. What is the connection for an online bank? In addition, we should have been informed either by email or by sms. result: My friend closes her recently opened account and me very soon ..
The online bank which charges 12 euros for proof of transfer and refuses to dematerialize it! What incompetence, in 2020 !! The bank of the past and the advertising lie has just lost a customer.
Online banking, but to credit a life insurance account, you must send a check by mail OR a direct debit money order ... by mail too. And this, when the site is functioning, because it is often unavailable. No comments.
I am very satisfied with the ING services! I have been a client for 8 years and have never had a problem. They are very easily reachable when you need them. I recommend them!
online service regularly unavailable, recurring technical problems .....
Yesterday I understood that the customer service is only used to dialogue and inform customers as a voice answering machine because it can not in any case, solve a problem that you can not solve with your app. So a star for the usability of phone call, ZERO for the solution brought because there was none.
Efficient and transparent bank, client for 10 years, I have not had any problems.The customer service is efficient, the information given is clear. And congratulations for the new option which allows us to withdraw money or pay by credit card abroad free of charge.
Be careful, do not always reimburse credit card fraud, even if the fraud is obvious!
In my case, the so-called merchant does not exist, the website presented by the merchant does not exist, but ING maintains in bad faith that this is a real transaction and not a fraud !
Impossible to speak to them (the customer does not have the right to speak with the fraud department) and to make them listen to reason.
I lost 700 because of ING's bad faith, absolutely to be avoided!
When I see satisfied customers I am amazed! These people should not use the different features! Incidents are recurrent. Since last year I try to enter a recurring transfer for a pension and this records an occasional transfer ... I called ing. We do the same thing by phone and in my account on the app appears occasional transfer! Using a desktop computer is the same ... desperate
Hello,
I have been a customer with you for a while, but unfortunately following several moves, I lost the information relating to my account (username, account number, etc ...)
I sent a simple letter on this subject (copy of my CNI included) more than a month ago, letter remained unanswered ... What should I do?
Do I have to go to an ING Direct store? If so, please give me the address because only that of the terroirs of France appears via the net & I don't know if this is where I should go or if these are your offices ...
Cdlt,
PS: I followed your advice and I'm still waiting for an answer ... since May 22 ... I relaunched a week ago and still nothing.
Should we move up a gear by putting you on notice and asking a lawyer to handle this? This situation is a bit painful ... so what good is your customer service if it isn't even capable of a minimum of courtesy to your customers ??
Ok for simple operations ie management of the blue card. For the rest of the complex operations like a real estate loan I share most of the reviews on this site to flee.
I recently bought my home loan from another bank. ING after acknowledging receipt of the bank check lost it. On the other hand ING continued to draw monthly payments. 3 months after the transaction I still do not have the details of the transaction nor the repayment of the sums due. The only recourse to recover my money seems the court. The counselors are actually very courteous on the phone but seem completely incompetent. In addition there is no follow-up of the file between advisers. TO FLEE.
Hello thanks for trying to reach me. I have also tried to contact you however the email address provided below is not valid. I hope to be easy enough to identify among your client I am the customer for whom you have lost the credit redemption check. I thought I was an isolated case.
I had a very disappointing experience even if the website is well designed and the operations simple to perform. The trouble started as soon as I wanted to reach customer service, I couldn't get an answer to my questions, no line manager. Finally, I finally decided to change banks. But there again, difficulties in knowing how to terminate, bank charges which continued to be charged even though the RAR letter had been received by ING. I'm on the phone, I'm told that the letter has been received but that a signature was missing even though I had gone through an electronic signature service. Lack of agility and flexibility which seriously affects the quality of service. I therefore strongly recommend.
ING Direct refuses certain requests to open current accounts. When you receive the refusal by mail there is no reason. I m trying to find out more on the phone nothing to do. Not correct at all! I warn against this online banking!
ATENTION here is a bank where you are no longer in control of the money you entrust to them.
You deposit a check in your ING account, when there is no longer a "value date" it appears virtually on your account but is not available in real life.
They carry out security checks that last at least 8 days, do they have the right, besides playing the pimps, to indulge in this kind of policy? The banks have control over us and they are not clean, choose other type of more responsible bank type Nef, they only live thanks to us, remind them because they quickly forget and make you believe the opposite, do not do the sidewalk for them.
I have been an ING client for years and I am appalled by the way this "bank" handles its clients. For days, I have been trying to reach customer service, which cannot be reached by phone ... always overwhelmed or a voice server indicates that following a large number of calls ... and asks to be called back later. It is shameful !! I'll settle my accounts and go elsewhere. To flee !!
An online bank with a lot of paperwork! A height. It is not possible to make transfers outside SEPA online. Must send a paper mail! If you are traveling, you are also blocked now. This bank become big anything.
For 2 years at ING, I have been used to online banking. But I have never seen such customer service: They blocked my accounts and credit card without warning me because I did not give them personal information and then I
had a lot of trouble closing my account and getting my money back.
just that the advisers do not have the right info !! attention advertising !!
customer since 2011 with a savings account super simple and fast for the opening, galley with agricultural credit for some time I finally crossed the cap for a current account, simple nickel opening, no fee, we pay what you have to pay with clear information, top customer service and pleasant staff, and listening and fast in the treatment, it changes my life
thank you ING !!!
I moved out of France. I asked them to close my account. They did not close it... They now charge me 5 Euros per month in fees because my balance was zero! Plus they charge interest on the negative balance. As a non resident of France, their website says I am not allowed to have a bank account with them anymore yet they refuse to close my account. While they contact me by email to notify me of these illegal charges, it is impossible to reply to them. They are a bunch of bureaucratic idiots. STAY AWAY!
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