Lison Casanova

Review of ING Bank France

Hello, after 2.5 years at ING, I absolutely do not...

Hello, after 2.5 years at ING, I absolutely do not recommend this online bank, and do not think that it is international, it is not. For an online bank, it is impossible to send a simple message or email. The only means of contact is by telephone with a minimum of 30 minutes of waiting. To add a beneficiary outside France in Europe, you must call. To add a beneficiary outside Europe, send a MAIL. Yes Yes. To unblock your access to online accounts, again no other option than COURIER! If you have a title account like us, you can't use it as long as you receive the famous code by mail! It's crazy in our time ... On the phone, after waiting, if the identity card has changed then you have to update the photo of the new card and rebelotte please wait 2 hours before calling + 30min waiting on the phone. If my husband and I wish to make a request by phone (no other choice), then we must make 2 separate calls, While it is the same joint account. When we wanted to buy a car abroad, ING blocked our payment !! While we had warned in advance! And of course it took 5 days before the payment was released. Here. Think about it.