Has worked well so far, you have to change the code every 90 days, when it's done; 4 days after the code is refused ... we can't have anyone on the phone ... no respect for the customer .... only one goal Gain some ponion .... I think I will be leaving shortly ...
Alain
In fact, I can not tell you if it's a quality bank since they never opened the account after more than a month and a half of stimulus ... So, I went elsewhere. .
Break your leg or arm, but never be an ING Direct customer! Otherwise God keep you ...
Customer for 20 years, I have always been satisfied with their services; I just called them for a blocked account problem and I had a hotline that was well presented as "being in delegation for Ing Direct" but everything went well. I deduce that they have solved the problems reported by customers who complained in Google reviews and this is the main because I do not want to lose a bank so effective and inexpensive.
Client for 7 years and since 1 year the problems are linked since many sites and agencies refuse payment in 4 installments of ING. So I was told that it will work out, no no, it's getting bigger. Since they changed the site of the bugs to repetition, it is no longer possible we went from the best online banking soon to the most zero. Pity. Already started by reviewing your blue cards and put the site as it was !!!! it was very good. So many negative messages should make you move quickly I hope ......
unable to access my account for several days
not reachable by phone
inadmissible
I'm changing bank this week
Finally a real serious bank and cheap, I had many bad experiences with several physical banks, fees still fees always costs .... Advisers not comprehensive .... And schedules that I do not agree. ...
At ING frankly the advisers are super responsive, and reachable later, I made several calls to them to solve problems of payment ceiling or other problematic styles and they always find me a solution even abroad, or late a Sunday around 20h .... So frankly you deserve a good opinion of me, thank you
Finally a bank that does not abuse its customers!
For information I already had bad experiences in several physical banks that I will not mention, after being advised by a close to open at ING I crossed the cloak and I did it, here is now 3 years that I I am at ING, they offered us 80 each at the opening of the account, and we still have not taken more than 4 over 3 years ....
We have benefited from bank charges since the opening of the account! :)
We must deposit our salary every month but frankly on impeccable service, nonexistent fees for credit transfers or other operations all is all free is cool
Thanks to you ING !! :)
I have been a client for over 12 years and my access to my account has been impossible for a few days and despite my repeated calls I am asked to write a written letter to report the problem. It's incredible for a bank that claims to be online and attentive to its customers ....
Great difficulties in obtaining funds following succession. I succeeded after complaint and escalation Comex. Good luck if you are in my case.
To be avoided absolutely !!!! easy to deposit the funds but very complicated to recover them .
impossible to reach a correspondent, customer service to subscribers absent for more than a week! Ineligible
Having requested a change of number for my card, I never received the mail with the validation code. I buy a landline phone to confirm by another means. The change of number made, impossible to book my vacation. Holiday prices are exploding (already more than 400 extra in one day), and my transactions do not lead to any code received on my new number. Not to mention the hotline, 5mins of waiting every 5mins, I've been waiting 20min, nobody ... I change banks
PS: finally, the stay that I wanted to book, is now full, thank you ing for your incompetence!
I really cannot beleive that there is not way to communicate in digital way, only telephone and paper mail are accepted... I feel like ING was front runner 20 years ago and now is very late...
Especially flee this so called bank that respects nothing, no seriousness in their approach, no follow-up, all that sent to you on the roses!
No respect for the customer, a waste of time for nothing, !!!!!
Above all, do not listen to them! Great promises to attract you and after you ended up in the petrain!
Many thanks to ING
Disappointed to see the comments below, I might be soon in the same situation, seeing that my letter for closing my account is still not accepted by ING.
I had a good experience until before leaving France, when it was not possible to change my phone number. It s impossible to contact them by email.
I was always wondering which bank is better ing or Boursorama. When I closed my Boursorama account I had no issue.
10 years or so at ING. Or more, who knows.
Following a real estate loan made in another bank because ING could not offer it to me (Reasons: We do not make this type of loan), I receive an email saying: Your account will be closed. I call. Reason: The other bank closed your account.
Thanks ING. Since when do you not ask your customers if they want to close their account?
8 months of battle to open a new current account with ING. Results: Refused.
Reason: You have to write a physical letter ... To get the answer for the reason!
Who is the intellectual at ING who has found it smart to offer exchanges by mail ... When it's an online bank?
While the operator on the phone was telling me this good joke, I also made him one. I said to him: Don't move, I take 10 years of savings from you while we are on the phone, and I send them to your competitors. And I did it immediately. 10 years, obviously that's not worth anything for ING. No more than the money you have at home.
It is very serious: When your main bank removes your current account that you have had for 10 years (And I am a good student who works) without asking you, and that same bank cannot open a new current account for you and do not even know why (in any case, the operator did not know), are you going to leave your savings with them? Me no: Impossible to trust. And I don't gamble when it comes to money.
I am responding to the answer given by ING below:
No, I confirm, I never signed anything.
And, I also confirm because you do not answer it: No one was able to open a new account for me.
To clarify: Normal customer, no particular unpaid bills, no "bizarre" situations. A normal customer.
Finally: No, it is not our client's responsibility to contact you by Facebook or Twitter! Where are we? To college ?
There are enough banks. It's still simple: You don't do your job, we go elsewhere. No bitterness, no hatred or anything. It's just normal.
It's up to you to do your job well first, and then to contact customers if you make a mistake. The world turned upside down, not for me.
Service lamentable, so I ask for an account closure in AR, they make the transfer, so account to 0, they still continue to charge me, so the account goes into negative and now they refuse to close the account .... short to run away
It's not good. I made 1 application opening account 15/04. On the 28/04, I was told my file was refused without giving me a motive.
I thought maybe I have 1 pb without me knowing .. suddenly I went to check at the Bank of France. And I have nothing at all. I reminded ING to explain to them maybe there is 1 error, and if I can redo my file. I was told no, not worth redoing as my file was rejected. In addition interlocutor told me: stay with your bank now, . Great as a tip.
Thank you for making me wait 13 days to tell me no later.
As an ING client for years, I am very surprised by the overall rating ... Personally, I am very satisfied with ING, yet I have slammed the door of many banks before.
I have no complaints about the phone service, the staff has always been very courteous to me.
I do not fall under the job offers either. True, they never send me.
For me, it is perfect and in addition, border of Belgium, I was able a few years ago to benefit from half-price places for a Van Gogh exhibition thanks to their professionalism!
I have been a customer for 10 years. The quality of service is no longer there. To flee urgently.
Deplorable for an online bank, the website is full of bugs and extremely slow, it is a waste of time daily to perform any action on the site. Lamentable, I am very disappointed.
Aggregation of external accounts has not been possible for a few months now, both from mobile and tablet. While the ING app can be installed on a tablet, via Play store, for several European or other countries (Australia, Turkey), still nothing for France. I have the latest Android version but not recognized by ING France. Incidents reported to Customer Service.
I have been an ing customer for many years. Until then, everything had always gone well until the day when I was the victim of a credit card fraud and the galleys began. Ing is no longer listening, openly accuses you of being responsible and refuses to compensate you after a dispute about the operation. Obliged to enter my legal protection which confirms my right and orders ing to execute. Regardless, no one responds despite the formal notices. My legal protection seized the mediator of the bank of France which after long delays makes its report and recommends to ing to compensate me. Ing still takes the time to let all amicable processing times pass. Feeling threatened by this n th stimulus and risking legal action with a claim for damages, they finally comply after 8 months and 1 day of mutual agreement procedure. You have a problem do not count on them, online banking to flee ... hopefully, no worries, otherwise you will fight alone without help.
For now corresponds to my expectations.
Customer service very available. Waiting not exceeding 2 min each time.
run away at full speed ... I opened an ING account in September 2012. I did not have to complain until June 2019 when I had a malfunction on my credit card which blocked at the entrance from some distributors during withdrawals but not in others and accepted in all shops. I established on the dde of ING the list of distributors in which it malfunctioned. No answer ... Each time I restarted ING I was told that the necessary was in progress ... My account has always been funded and there was not the bp. The joke lasted 6 months until during a highway toll, my card was rejected and fell to the ground. Fortunately my daughter present paid with her card (we have a joint account). Water drop that made the vase overflow ... I sent a letter to ING putting them on notice to pay the bp upon receipt otherwise I closed my account ... No response. In December, I therefore asked for the account to be closed and I opened a new account at Boursorama asking ING to close my account on January 31, 2020. Curiously, shortly after, I received a message from ING giving me the procedure for obtaining a new card (sic !!!). Another Surprise (unpleasant that one) on January 13 when opening my account, an ING message told me that the closure would take place on February 17. I immediately telephoned requesting respect for this closure on 31 as planned. I had no formal response, but my account continued to work. In early February he was still active. The 10 still open. I had an LDD that I had to close. I called and I was told that I had to make a written request, which I did immediately. Today, February 26, my account was still open with 10 on the LDD and a balance of 0.10 on the current account. I called again threatening to seize a mediator ... Miracle !!!. My interlocutor told me that she was doing the necessary and bingo !! the 10 of the LDD were transferred in the minute to my current account and I just made the transfer on Boursorama. So, ING to proscribe ... When we call for complaints, the interlocutors are always very friendly and say each time that they do what is necessary but nothing follows. Isn't this proof that ING is making fun of its customers ???
It has been since January 13 that I have been looking to open life insurance through your bank. I have a message telling me that I must not reside in France for tax purposes, which is not the case, so I filled in a certification (I sent by email and also by post), no person ING customer service is only able to respond to my email reminders as well as by phone. Initially I had nothing to complain about, the customer service was perfectly clear and responsive but there I do not understand ...
Scandalous bank that allows fraud and does not pay back, under false pretenses.
4 years that I am at this bank and until now always satisfied. Today a disaster, calls are managed by subcontractors (3 media) and we never have the same version. Online banking is good but the day we need it remains blocked I do not recommend ING
New modified interface, less economic, a lot of technical error, does not take into account the opinions of customers. In short, disappointed
User-side computing dismal. The temporary code by sms does not arrive. By voice message, we ask to type * but that does not happen. No way to connect. We will have to queue on the phone when the service opens.
At one time it was an excellent bank, simple, robust and efficient.
In time their online banking service has deteriorated to the point of becoming dismal.
No more considerations regarding the management of your money, be it current account or savings products, as bugs and errors at many levels.
To avoid right now!
I'm in Denmark currently for a job, I couldn't get my money, the card was swallowed by the cashier, I called customer service, they sent me a new card I paid 80 , but the problem my card was valid from date and I could not get my money out, because I have to activate the card with a new secret number, and I lost my French phone number,
I can not find a solution, that to move to Paris, to close my account ....
I have an ING Spain account, really it's totally different, no bureaucracy. I manage everything by internet ...
The severity does not exist in this bank, as the customer support service. It's a waste of time and if they say they will contact you, they will not!
I used the "strength" of the ING group in other countries but of course here in France it is only the brand.
I am completely disappointed.
ING customer since 3 to 4 years I use current account, savings accounts, life insurance, master card, and mortgage, I am fully satisfied with services, advice, and I find the site rather playful. I will not go back to a network bank. I have already sponsored and will continue to do so if I find referrals.
Everything goes well with this bank when using the application for basic operations ... For the rest it's just hell! My father died 8 months ago, no problem for inheritance except with ING. Impossible for my mother to recover the sums on her accounts even after the intervention of the notary. I am also an ING client, can I just change banks and hire a lawyer?
It is a very efficient bank, very professional telephone contact, very good advice, secure transactions +++, international transfers in foreign currencies at very competitive rates! What more can you say ... Oh yes, a zero cost Gold MCard card! To recommend +++
Disappointed not because I didn't open the account, but because of the wait times and the phone attention. French tax retiree. With Spanish nationality living in France. I charge more than what they ask for. I have savings so I would also like to meet for savings. At the end. Two weeks waiting to be rejected at Ing and accepted at Hellobank
first unfortunate experience. Ok this is my mistake, I am wrong to write the email in the opening contract. But that's how hard it is to
to repair it. Sending an email with the secure link to send the necessary documentation is very expensive. Talk to the forum about anything you call on the phone, talk about Facebook on the phone. I'm talking on the phone with two people for 30 minutes each, thanks Apple for having my hands free. Summary I spend a week signing sms and I still can't open without being able to send my personal documents. I ONLY NEED SOMEONE TO SEND ME A SECURE LINK TO SEND SENSITIVE DOCUMENTATION. Someone is explaining to me why online banking is anything but online. That they are worth visiting by customer service sites that link you to other sites and do not provide a solution. Total hello banking will be my next option. I think six days for something like that is enough time. Another customer who goes with his main account on another site. And that without even having started.
Hello Maryne,
This account is blocked "illegally"
I am no longer able to transfer
Several calls to your customer service center a mandated company does not exactly answer why
What right to block an account?
I put a star because I can not give less.
No communication between the services, contradictory letters, checks that are lost, officials who must call back (but they must have lost their phones) mail that they have to send, but which do not arrive (the postman has lost them).
A shame in the financial service. A hoax
The Dutch had a reputation for being tough in business.
I think that JOUET CLUB with a Monopoly would do better!
Absolutely not recommendable, go your way if you do not want to be harassed when you want to go somewhere else
I answer here to the person who wishes to contact me (hahaha) to whom I gave my contact information by email, and who remains silent. Just like the person who had to call me back before my published notice and who never did
Your methods of thugs are extremely mean.
I'm on it I can no longer connect and ask for code block
To flee !!!!!!!!!! 2 months for Account opening
Request to open an account since 01/31, 20 calls to find out the status of the opening
Last call today with Ms. da Costa Carvalho to cancel the opening
Very arrogant person
Terrible service .......
By reading the reviews I am happy that I was refused the opening of a current account, without any reason, as you also say.
The people who answer you on the phone know nothing, you ask for what, no answer. I am a master's agent (responsible for clients in car rental, when I refuse a client I also tell them why), I earn 1,900 net / month, I have my visa card first than the bank where I am at the moment. proposed because a good customer, I have a savings account that I wanted to transfer to them and moreover I wanted to be bought back the mortgage that I have in progress.
In any case it is not at all serious !!!
Very practical website, recommended always available. Shame that it does not finance the construction of new houses
For having tested several commercial banks and an online bank, I find that it is a bank where we are free to use our money! Customer service is responsive, I had a card problem and received my new card within 48 hours. Secure application and all this at no cost. TOP!
I have life insurance with ING direct, the dashboard is obsolete, the selection of Euros funds is very limited, the arbitrations take more than 10 days to be confirmed. I also have an account with Boursoxxxx and frankly it doesn't matter. see. I am gradually transferring my assets and will close the account.
Update of 11/22: no arbitration possible by internet for several days. Suggested solution due to unavailability of the service = print the paper form and send it by post for manual processing in the next few days .. the last time I did this I think it was in the 90s .. I dream ..
well, but a downside
I have been with ING Direct, which has become ING, for a long time (8 - 10 years?). I never had to complain about their services until then .. Each time I tried to reach customer service, it went well.
The only time I was disappointed was when we asked to open a joint account: ING does not offer two bank cards (one for Monsieur and the other for Madame) or even a single card with both names, but ONLY ONE card and especially ONLY ONE NAME! LOL as much to say that this is impossible: I ended up with two Mastercards identical to my name (no reference to my husband); A joke! so I immediately closed the account to open one at Bforbank which offers a bank card for each spouse .;
Update, following Marine dING's response: Maybe today, the conditions for opening a joint account have changed, but I confirm that ONLY ONE CARD was offered to us on the account common and especially with MY NAME only. Otherwise we would not have gone elsewhere.
Customer savings and current account for almost 10 years and real estate credit for 2 months, I am very satisfied with this bank. Simple and complete application and yet the costs are almost nonexistent ... Only downside, I would like a little more innovation, it allowed to stand out from the competition more clearly.
Customer for years, I highly recommend. Customer service at the top!
My partner and I chose ING to open a joint account. We chose it because we thought it would be simpler and above all faster.
I started the procedures on the website from mid December, from there it is linked computer problems and it took no less than twenty calls to customer service to unblock my case. It was only from the end of January that I finally had the long awaited confirmation of the opening of my account. My partner and I therefore made the transfers necessary to activate the account. However the account remains blocked (without explanation of course). I had to call so that I was basically told to call back later.
In the meantime, this account which was to be used to pay our rent and our daily expenses, blocks our money without our having the possibility of touching it.
I still want to emphasize that the customer service is very friendly and responds very quickly, too bad the technique does not follow.
Low cost bank. In France for over 20 years and has not changed its products. Not in step with the times.
It's a shame that there are no negative stars, I would have put -100/100.
I was gently ripped off last year with a man who had an account at ING with a RIB all correct at first glance. I made two transfers for an amount of 650 in full. The gentleman did not send me the purchased product and it has disappeared in the wild. I call ING to dispute the transactions and have their help to get a refund and to my surprise I am told that individuals may open bank accounts at ING with a FALSE IDENTITY, I have made a complaint file to the police station and the police had no response from this bank!
Bravo ING frankly you are on top, don't change ;-)
I do not recommend this bank online customer service is easily reachable but no efficiency to solve a problem. I needed a Rib to build a file I needed this Rib quickly I told myself that with an online bank it would be faster ... ERROR! Unable to load the parts on the site I call the customer service I am told to send the parts by mail what I do ... I call to know if the parts are received I'm told it's good that my file will be treated I call 1 week later to know where is my request and I am told that the parts must be absolutely loaded on the site! So we cancel my first request and we do another one this time it's good except that the next day when I call I'm told that there is a missing piece ... So I was told that everything was OK ... Since this is the 3rd call and that each time I do not give the right information I ask that my file be treated in priority I am told that it is not possible and that these normal processing times ... Except that I lost time because of their mistakes so it's not up to me to pay the pots broken so I ask to speak to a manager the advisor tells me he there is nobody (which is impossible because no customer service does not work without responsible) after long minutes of negotiations she finally agrees to ask a manager to resume the call and surprise the manager does not want to take the call ... the satisfaction of the customers does not seem to be at the heart of the concerns of this bank ... Bilan I did not I still do not have my Rib I will have to make the steps to cancel at home and from another bank to finally get a service worthy of the name ... To flee
It is the only bank among 5 banks in which I have accounts which caused me enormous problems following the death of my wife. A dismal succession service that does not respond to clients directly but also posed problems for my notary who had to send them several registered letters to manage to obtain after several months the elements of the file. Even today after 7 months my joint account with my wife is illegally blocked. It is the only bank that has had this practice. The worst part is that you can't have a competent person on the phone to get things done.
I was planning to open an account then after reading the reviews and responses I have changed the plan
The bank seems so rude that they say that they can refuse to open account without telling customers any reason
Then why do you promote your bank
I am an Indian and I have never seen this type of ego in banks
Customers are to welcome not to refuse
Is there monarchy of your bank or what that let you become sooooooooooooooooo egoistic
The 5 stars to hope that you will change your behaviour
Will become more soft towards customers
Very bad experience. I had to move out of France and 2 years later I still fighting to close my account. I cannot even move my money to another bank because they refuse to change my phone number or address so I cannot receive the codes for the transference.
The mails have to be sent with "informed delivery" because otherwise the always claim that they did not receive any document. I already spent 300 euros in "informed delivery" letters.
Now a days all banks offer an on-line platform, so no benefits at all in ING bank.
A free online bank that lets you act without bothering you
12 euros for proof of transfer. Impossibility to issue a proof of transfer by mail after having made it. Send only by mail! We are in 2019. Flee this bank!
I was one of the first customers to open a checking account at ING many years ago. I never had to complain about it, quite the contrary. If you avoid having unauthorized overdrafts, and you know how to manage your accounts yourself, everything will go like clockwork! I would especially like to relate a recent experience. My credit card was used fraudulently on the internet. After registering a formal dispute and completing the formalities with the gendarmerie, ING reimbursed me all sums which did not correspond to my own purchases, and also reimbursed the costs of replacing the card. Frankly, this online bank is great. The rare times when I have needed to call them on the phone, their response has always been prompt, courteous and efficient. On the other hand, I would like them to redevelop their promotional offers again when we open a new product at home ... I would like to point out that this testimony is real and spontaneous.
When will the CB be free with free payments and withdrawals abroad?
The quality of customer service after being outsourced has been severely degraded. He is incompetent, not informed of all customer transactions, and becomes a mailbox. Customer service just knows how to write down all of our requests (and sometimes they didn't write them down). We always have to wait for ING's feedback because customer service is unable to respond to us.
Our international transfer was rejected with a reason: the incorrect beneficiary even though this same transfer was made 3 years ago. The international transfer has been requested since July. After 4 months of complaints with calls every week, ING is not unable to move forward on this subject. We always receive the same answer: the name of the beneficiary is incorrect (how can I write down my parents' name wrong ????). ING seeks to say that the concern comes from the foreign bank. I asked for the certificate of his transfer. ING is unable to provide it to me.
ING was a quality bank in the past, but currently I advise you to think carefully before opening an account with ING.
Client ONT I am in the process of closing because this bank does not offer any service. The advisers are certainly very courteous, but nothing beats an account manager. I prefer to pay more but to have a real listening and a real support. I have sponsored several people and we close all our accounts. Bank to FIRE
If you close an account all your records become inaccessible. And if you ask them ... you do not receive anything ... is this legal!
Above all, do not move abroad as this will be the beginning of your problems, including for simple operations such as a change of address or telephone number. A lot of amateurism.
We hit rock bottom quietly. Is the orange bank about to turn red? Cannot make transfers. SMS codes do not arrive. Those by phone are impossible to grasp this bug. After that I am asked for the Android version and the brand of my phone. Computer failure for two weeks. Top remote banking. Beautiful continue !!!
Good bank when you have no problem but as soon as there are worries impossible to have someone who finds you a solution, I have the bad experience and I closed my accounts !!
A star is not deserved advice to avoid this bank at all costs your interlocutors are contemptuous and do not know the most basic rules. They do everything to push you to the limit
The level of advisers is catastrophic. I really don't recommend this bank to you.
I have to call back each time to resolve problems after mistakes made by the bank itself. we don't have the same advisers who seem absolutely uninterested and can't find a solution. Each time we have to explain our problem again, they say to call you back and never do it and the versions differ completely from one advisor to another.
I have been in this bank for more than 10 years and I can tell you that the service has totally deteriorated.
registered since the end of covid-19, this was my biggest mistake!
this bank allows itself to refuse direct debits from my creditors such as edf gdf orange etc and moreover it allows itself to lie by saying that it is not she who refuses but my creditors ... but of course !! I have to check every month that my charges are paid and a direct debit is still missing ... moreover the credit card is on 30 rolling days so I am regularly blocked with this nonsense. I do not advise you to register there.
ING DIRECT Payment Method Plus Insurance: a great SCAM
When we operate insurance following a paper theft abroad ... as if by chance the ING insurer finds a way to reimburse nothing
To flee, no service or scruples in this pseudo bank
Two months to get your money back when the account closes.
It borders on the scam because to date nothing has been done.
Calamitous customer service, dial your code, a 1st advisor, wait, a second, your date of birth, your code ...
Bla Bla Bla ...
Charlots at ING not direct at all.
To flee.
Ing following your answer: I update my opinion from 3 weeks ago. Nothing has changed. So after 3 months of waiting I can confirm that you are incompetent. My assignment is going to happen to you, it will confirm the rest of what I think of you.
For my part I changed from a "standard" bank because even with an agency if the bankers are bad we do not advance. In addition, the advisers change every 2 years !!!
So yes I do not see the person at the end of my phone, but I am still understood and I mostly have answers faster than when I went to my old bank.
I would say that ING is physically farther from me, but ultimately much closer to me!
I advise.
I strongly advise against this bank online because if you had to die, it will be the cross and the banner for your family. ING will turn a deaf ear when asked to close your PEA or other securities account. Phone calls, letters in RAR, nothing helps! It's unbearable ! TO RUN THEREFORE !!!!!
You really need to fix you client services. I had to fight to explain what a Shengen zone is, as they insisted on telling me I need a french document like carte de sejour *facepalm* as a secondary identify justification as an excuse for my account not being activated yet. I gave up and started the procedure to close the account only to find it activated the next day. Having trouble trusting ING Direct will be able to solve a real problem if it ever happens.
Unfortunately my father is an ING customer, the customer service is deplorable (subcontracted), never 2 versions the same over the phone, impossible to send documents to the bank by email. It's a joke today in the age of dematerialization and when competitors are offering it. Run away!
Incompetent advisers and not even knowing their profession, increasingly long waiting times, thieves, and above all Liars! I left this bank by putting some deep charges on them! To flee !
Three months to open a bank account, three calls with three different people, which give me three completely different instructions. Three file submissions including one lost.
Ask yourself a question on the phone, you need 5 to 10 minutes to get your answer "can we open two young booklets on a joint account?" they make me register and all the blah for finally telling me no we do not, and offer me an orange booklet, I will not remove my young booklet at 2.75% for a booklet at 0.3% gross.
Efficiency is not the watchword of this bank ....
In short, 3 months to fight to open a bank account, and not even a commercial gesture to apologize for having made me run in the store. I'm really disappointed !
I have been with you since January 2012. Recently I have encountered great difficulties because I have been the victim of fraud by Madame Simone Estevan or Verhoen
In any case, the fraud department of ING does not do its job in my opinion. I was scammed for almost five thousand euros and it is announced that my account will be closed if I don't react. I am urgently harassed by the collection service which bites to pay this amount.
If you were just as my lawyer Sophien Rekibi said, a sum of money is legally spendable as soon as it ends up on the account. I saw fit to spend this money which was mine theoretically.
I met Ms. Simone on Facebook to obtain a personal loan, here is her email simoneestevan@hotmail.com
I have had an account with ING DIRECT for 10 years now and I am very satisfied with this bank. ING DIRECT is a real online bank unlike many others who claim to be. Whenever I had to contact customer service, I always had the answers to my questions.
1. Terrible customer "service". Ready-made answers, without any suitable solution. To wonder if it is not a FALSE customer service. We pass you a so-called manager who is probably not responsible, since she has exactly the same ready-made "non-responses".
No flexibility, no understanding.
No response adapted to the issues that may arise at certain times in life.
2. A BIG communication problem on the actions that the bank takes on YOUR account. I received a letter dated 3/01 and posted on 10 ... Suffice to say that he arrived very late for what to do.
A bank to flee.
too easy to use good hard bank products in paris at opera I recommend
No problem when there is no problem .... At the slightest problem, consultants very pro tone but very incompetent come to assert wrong things, perhaps to end the communication.
As far as I'm concerned, the results of their mistakes have serious consequences. For security reasons, I removed the savings that I had at home (booklet A, Orange, LDD) while waiting to also transfer my current accounts to a more professional bank.
So, in my opinion, it is a bank with amateur behavior, which we must not expect much.
Horrible customer service provided, my file was blocked for 7 months at the same stages they never have the same versions and never do what we ask them, it's yes yes on the phone but you can be sure that it is bother lost.
In short, to avoid wasting your time and energy, start by NOT CREATING AN ACCOUNT WITH THEM
4 days ago
Earn 80 With ING
80 for you Until 31/03
Without income conditions with Essential offer.
Free with the Essential offer.
150 of initial deposit, recoverable immediately.
Online subscription in 10 min
Possibility of accumulating 20 sponsorship bonuses per year
I have only a few places left, so take advantage!
My referral code! (To be inserted in the sponsorship box during the subscription on ing.fr
UYDYFHE
Name: BENOIT
First name: Benjamin
opening an essential ing account, after 3 months the secret code is blocked. the account is blocked despite the sending by letter of a new secret code. balance sheet account definitively lost, soon closed !!!
Clients savings accounts, current account for more than three years, and under real estate credit also at ING, nothing to say about the service and the bank charges billed.
I have often had a lot of disagreements with my previous banks, which very frequently charged for unjustified bank charges, no recourse, and never impossible to have someone on the phone.
At ING the advisers are responsive and qualified, I really recommend that despite being only online and on the phone for the moment we find ourselves largely in quality / price compared to phisyque banks who have to pay all these agencies everywhere almost in every city ....
Thanks ING
With ING direct in Australia for years with impeccable service, where anyone, unemployed or millionaire can without proof can open an account in a few clicks.
I was amazed when I returned to France by wanting to open an account. Already the application to apply was bugged, we could not finalize the application. After 8 days by calling on the phone, "our colleagues who read the emails are more than a week behind in processing the emails" ... It starts well!
After 10 days the cleaver falls by a robot: "application refused". We have a financial situation that 99% of people would envy, recalling to explain I just had a "sir I will do absolutely nothing of what you just told me", and the famous "in France a bank does not to justify his refusal to open an account ". Fabulous !!
So you have to meet strict criteria without being given the criteria to fulfill, well fit in the boxes to have the sacrosanct privilege of accessing ING direct and its many bugs and absent customer service ... In short, we have the service we pay for, and given that at ING the fees are very low ... There you go!
Too bad we can't put 0 stars! Good luck, have fun with ING customer service !!
Hello,
I have had an account for 2 years and I really have nothing to complain about. At the beginning, the promotional payment for opening an account had not been paid to me on time, after my complaint it was settled immediately.
On the other hand, the website is clear and the interlocutors very friendly and always anxious to bring us the solution to our problems.
Phew, I see that I am not alone!
PEA transfer requested in June 2020 by my new bank, in accordance with the procedure.
We are in November, and despite numerous reminders from my bank, ING seems to be pushing hard not to transfer the account ...
I also tried to reach ING, but I couldn't send a message to an advisor and for the quality of the answers on the phone, see the other comments ... !!!
Hoping that my post here makes a difference ...
I am a satisfied customer, good customer service, top credit card management service and more.
Thank you for the box of chocolate received at my home for the start of the year.
Bank of very poor quality, poor customer service, inconsistent service claims. Fraudulent incidents are very, very numerous. Following a swindle debited from my spouse's account, our 3 accounts (my personal account, that of my spouse and our joint account) have been subject to a restriction of use for several weeks. Can not make transfers, including internal transfers, impossible to order a checkbook. Our accounts are very well stocked, and despite many calls, nobody takes my requests into account. Between disinterest, incompetence, or even mockery, this bank is to flee. Especially do not go there !!!!
I regret bitterly having made a free advertisement of this bank for years. As of the month of August I spontaneously undertook to reopen a common account being satisfied so far of the service. Problem # 1: 3 calls for a change of address
The best is yet to come :
dated 05/09 after untying the situation alone. I return a completed form with complete file
2 and a half months later ....
without any news of ING at my initiative I recontact them
their oral answer: Your file is refused for reasons:
litigation on levy that dated from my departure in 2014
I do not know the amount of the deductions refused and would have been delighted to pay my debts if I had been INFORM.
Obviously the INFORMATION service is not at all developed at ING as is the REPONSE service to its customers.
Make my money work well for another 30 days, because after you will not see the color.
Your vision of the customer relationship is shameful,
we are not at your service in principle it is the opposite.
I will use all means of communication with force to spread the lack of respect you have expressed to me.
I am just a customer but I am young in your target customer and you guarantee that in the 50 years of life expectancy I have left I would do everything to denounce the total lack of consideration of your what? Customer or cow Milk what speaks best to you?
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