Kristina Pajic

Review of ING Bank France

TO FLEE! at first it was good, I was satisfied wit...

TO FLEE! at first it was good, I was satisfied with ING's services. I took a home loan at home and everything went very well until I sold my property. They made a mistake (or it was done on purpose) by registering the total repayment late in their accounts, so that a last monthly payment was taken from me and they give me back a part (they keep 120,00 !!! it is shameful). I always have different advisers so different speeches and we do not know how to explain to me WHY I do not make the whole of my deadline. No writing, no counting which explains the maintenance of this sum. I even asked a counselor how many people were doing this, he replied with detachment: "MUCH". A big lack of total respect of customers, no empathy!
I had a complaint service person who had reassured me that I would be reimbursed and that they could not keep money that was not theirs. So I asked to write me by mail to expose all that has been said over the phone and I have NEVER received this mail!
TO FLEE