Francois M

Review of ING Bank France

"Technical error

"Technical error
An error has occurred. Please retry later."

Whether on the smartphone application, on a computer under firefox, under chrome, no matter how to connect, this error message appears CONSTANTLY for 1 or 2 years, every connection, every day, every week, of months. Not ONCE ONCE for 2 years I was able to log in the first time without an error message. After a dozen attempts, we finally manage to access his accounts but as soon as we change pages, we have this message that appears each time. I can not stand it anymore, it's banging your head against the walls.

It is simply inadmissible on the part of an online bank. A bug can happen from time to time, but when the bug becomes the norm, it is unacceptable of a so-called quality bank. Despite messages to try to warn about the catastrophic situation for months, nothing changes, updated after update is worse and worse. I have been a customer for ten years, I did a lot of advertising, I was very happy at first. I do not understand such a tumble.

You do not listen to the comments of your customers? You do not want to keep a quality of service a decent minimum? An unreachable online banking site is a useless bank. I think very soon put my threats to work and go to the competition. I will not regret you.