ING Bank France Review

Above all, you shouldn't ask ING anything, have no problem ..... and yet there are some: offers not applied, impossible to correct, complaints not processed despite standard robotic emails which guarantee a response within 5 days, no possibilities of having a personalized response, this morning answering machine which wishes you a happy new year but impossible to contact them, recurring breakdowns on the stock exchange site impossibilities of placing orders for several days etc ......... and yet they will still make their mea culpa regret the inconvenience but nothing will change .............

I will not start on a positive point, when I subscribed, the conditions for a Gold was attractive.
Moving on, in May 2020 I am leaving ING and I must admit that closing the account is like the rest of my experiences.
- My first letter left 6 weeks ago.
- After 4 weeks (covid19 requires, let's stay united) I receive a letter asking for a bank details for the last transfer. However, I had generated my closing letter directly on the site and filled in all the necessary information including ... an IBAN number. Anyway, I'm going to see a letter with a full bank details from my new bank.
- Today after 2 weeks of waiting, I call customer service or they explain to me that my file is blocked, I would have liked to be informed ... Reason, ING does not know if this new account is in my name. It is true that for that, I would have had to read the second letter with my nominative RIB ...
I don't know about other clients, but for my part, I have been working with ING since the end of 2017 and all of my efforts have been treated with as little efficiency. Some examples:
- 2 weeks of waiting (so far so good) but 5 calls to replace a defective CB. Repeat 5 times the same things for a single action ... It is only me that it shocks?
- Loss of a transfer of 500 . If yes, I assure you, this bank transferred my money to a bad destination account. I got my money back well after a week but I'm still waiting for an advisor to call me back to explain what happened, it was 24 months ago ...
So if you make a transfer for Christmas think ask if the money has arrived, it's so classy ^^
- I am still waiting for my birthplace to be corrected on my 2017 tax statement, again after 3 reminders I am waiting for someone to call me back.
In short, I let you make your opinion of this (long) feedback.

Complicated to make an internet purchase with the mastercard Ing. The validation code arrives 5 minutes after the request ... when I call to know if there are problems sending sms I am told that it is a pble with the phone operator. Fortunately I have 2 banks and 2 cards and of course no pble to pay my internet purchase with the other card. Customer service that does everything to dissuade you from continuing.
In short disappointed Ing

zero service. customer since the origin in France. I am the only employee in my company where my salary arrives 24 hours late. Poor computing, unbearable phone waiting. Before it's a toll free number now. Before we had envelopes without postage to send a check to cashing. inadvertent withdrawals, erroneous rejections of ING. Stop hiring trainees to flee. it is better to pay 9 euros monthly fee to the BNP and have an acceptable service and a interlocutor. Goats I tell you. I close everything.

Dangerous bank to flee !!!!
I was new client since 1 month and a half, I made a check for 30 which unfortunately was not collected until 15 days later and I was banned from banking! Certainly you had to leave enough to cover it, and unfortunately there was only 23 , you should know that you have a period of 2 months to be entitled to overdraft and provided that your salary is well paid. An intranging bank that prefers to put its new customers in the m **** rather than making an exception to the rule and keeping you ...
I preferred to quickly leave them after regularization.

Several fault not the time to write everything.
In any case I closed my account I sent by mail at my expense the form of cancellation of account with cancellation of booklet A also and they closed me only the booklet A.
Well I take care of my account, if you add costs or anything, you will pay by yourself. I did everything on my side I made the necessary, that you are incompetent it's not my problem.

A shame !! The worst bank !! (having worked with 5) !! Their outsourced customer service is very good but their scope of action is limited. As for ING, flee them !! My personal access is blocked and having changed address as well as telephone number, they are unable to unlock directly. So I make a letter, then two, then three by registered mail. About 8 calls again and this has been going on for more than 6 months without ING bothering to pick up the phone or send me a simple secret code letter. In short, I cannot dispose of my money. Indeed, my money is safe !! This bank is a joke !!

Account statements have been unavailable for 3 MONTHS. We answer you calmly "we can do nothing but just take the incident". For a dematerialized bank, we think we are dreaming !!!

Refused my online application. The call center clearly tells me that they have the right not to give me the reason. Very disappointing and unprofessional.

I have been a client for 15 years. I cannot connect to my account. When I phone the phone listed on the site, they tell me to send a letter. We cannot contact them by email. The operator on the phone takes it high, is aggressive and rude, can do nothing and in addition makes you understand that it is your fault. Really lamentable this company: below everything.

If you want to be wandering by phone and have simple and precise answers to questions just as simple then you have come to the right place!
They made me waste my time, that of my wife and give hope for something that is ultimately not possible for them.
In short, don't ask them anything. Just give them your money!

Very good benefits. Even if the service is provided by a service provider, the responses are good. Sending an SMS to warn you that an operation presents itself and will be rejected if I do not fund my account, is really great. I thus avoided hundreds of euros per year in intervention commissions and rejection fees that the other banks billed me (especially agricultural credit). I recommend. So I went from more than 500 euros in annual bank charges to less than 10 .

I am sorry to see so many negative opinions. I have been with ING for years and can not but congratulate myself. Before I was at C A, that trouble, agios without stop; an account that has not been closed and that has resulted in fees not possible. My card was hacked and immediately ING warned me and blocked it and refunded me. I hold my accounts myself, so everything is crystal clear. I renew my membership

Super efficient online banking for opening accounts while you're alive ... then keeping them when you're dead.

More than 8 months of waiting for a transfer of titles ... for a death of 2 years ago, and it is still not done.
Take out your funds if you are elderly ... your heirs are unlikely to see the color within 2 years ....
And as for the other opinions posted on Map, we kindly reply that we are sorry, that there is a delay in the treatments and that we apologize by offering our sincere condolences ... but nothing is wrong. advanced.
Even the bank mediator cannot get an answer (in 10 months !!)
In short run away !!!
I was forced to put a star to publish my review, but if I could have put it in negative, it would have been fairer.

Attention, flaw in computer security !!
Blocking accounts with impossibility to recover my funds. Outsourced technical assistance, can not solve the problem. Nobody's answering

disappointed with Ing, a functioning to review unlike other online banking

Another bank that lies about its terms of use. 3 referrals made and 0 bonus earned! Thank you ING for this good fat mito.
PS: my 3 godchildren and I are going to close our accounts, when we want to acquire and retain loyalty we must deserve it. Good continuation :)

A star because 0 is impossible ......
When documents were missing from my file, nobody warned me ... it was only when I called that I was warned.
I warned them that my file was urgent since I had to buy plane tickets, unfortunately because of that, the prices doubled, so I cancel my file

Do not take into account the information sent on their request. 3 CALLS and I am still charged when I am told that it is set and the flow blocked. I remember, I am told that nothing can be done for me ... Frankly disappointed. No more listening than on a bank having a shop finally ...

Worst customer experience of my life!
Customer at ING for almost 7 years already, I was until recently rather satisfied despite IT problems and recurring dysfunctions of their android app (and sometimes of the website)
My nightmare started 3 months ago when I went to work abroad. my salary transfer not arriving. ING certifies me several times that this is automatically rejected because the currency in question is not accepted by ING (although an advisor had confirmed the reverse to me before my departure)
However, my employer and his bank have confirmed to me that the funds in question have never been returned!
In short, after 2 months of waiting (and after almost coming into conflict with my Norwegian employer because I naively believed the ING bank) and after ten calls to customer service and the claims service the funds are finally credited ( 2 months late!)
And when I asked for an explanation of all this ING justifies it by saying that it was a MISTAKE !!!
This space does not allow to detail all my hassle with incompetent customer service and unable to give me the slightest detail about the transfers and their date of receipt. but a sincere advice, if you must one day have international transfers flee from ING! this is really not the bank for you!