Independer Review

Again without any problem insurance taken out through Independer! Right price-quality ratio, fast and reliable. In the meantime I am not used to anything else.

life insurance taken out via Independer, after 2 weeks you will receive an e-mail that you still have to pay 195. These were hidden costs.

More info from the mail:
'' We have performed a number of administrative tasks for the insurance that you have taken out through Independer. We guide the process up to and including the provision of the policy, but are also always ready to answer your questions afterwards. We do not receive reimbursement from the insurer for this insurance. That is why you pay a reimbursement directly to us.

The reimbursement consists of closing costs and these are 195.00 ''

What has become independer bad because of years ago. Applying for insurance is very slow, understand that their intermediary and the insurances have to assess it, but what is there being an independer late and slow response to emails and telephone 25 minutes on hold. Application but canceled and insured elsewhere within 24 hours and the policy already received.

I did not have to change my address and account number and was helped so incredibly friendly ... thanks Lisa !!!!!!!

Worthless organization. Link for taking out the first insurance policies did not work. 2nd was refused. Enormous bureaucracy and no willingness to think along.

Another addition to the reaction below. You have misunderstood the weather. It was not a health insurance policy but a car insurance policy. The link to close did not work, so he ended up. Which means that we cannot take out car insurance anywhere else because the car is uninsured for too long. All due to a bug. Do not go into the sea with these people. The insurance comparator of the consumer association is more reliable.

life insurance taken out via Independer, after 2 weeks you will receive an email:

'' We have performed a number of administrative tasks for the insurance that you have taken out through Independer. We guide the process up to and including the provision of the policy, but are also always ready to answer your questions afterwards. We do not receive reimbursement from the insurer for this insurance. That is why you pay a reimbursement directly to us.

The reimbursement consists of closing costs and these are 195.00 ''

Hidden costs

I have now tried 2x with 2 different cars to take out insurance via independer. The first time the model supposedly did not appear in the system and insurance was not possible. And the 2nd time I was rejected for unclear reasons. And that while my current insurer is never difficult.

Very strange company.

I already had 2 cars privately insured and now I have also insured my business car. I had emailed some questions and got a call back soon.
I am friendly and well helped. Everything arranged quickly.
I cannot say anything about claims handling yet. I hope I don't ever have to write about that :-)
For now I can recommend independer with allianz.

A clear overview of which it is easy to choose. And then unexpected extra coverage and continuous support if you need it. So all in all much better than I expected. 100% sure that someday I will switch more in a different way than via Independer.

Clear and clear website, fast response, very competitive rates. Clear communication. Recommended!!

Dear people, do not be difficult and just walk easily and directly through Independer's choice program and you will be rewarded with the most suitable insurance.
They can no longer make it easier.

A telephone operator has just spoken to you unprofessionally.

Only accessible via chat. Adjusting car insurance through their website is a disaster. After 2 hours I thought I finally found it and then it appears that they do not take VW Golf insurance. At ING it was so easy. Worthless shop Independer, very customer-friendly.
Addendum: asked to save by telephone with Independer but D as not possible according to the lady of the Independer chat.

quick clear comparison, correct handling of the file

Worthless, just an eye for profit! Demanding, lousy service, unclear, biased!

We have very unpleasant experiences with Independer. If you have damage, you can whistle for your money. You are incorrectly counted and agreements are not met. I advise everyone not to take cheap insurance through Independer because it can cost you dearly!

Worthless service, poor judgment of mortgages, awfully slow and unfriendly. ADVICE FOR MORTGAGES.
Fortunately switching just in time costs a little more but it is more than worth it.

Dentist Mol wants the best for your teeth. He does what is necessary, in consultation and with humor! I couldn't wish for a better dentist.
No nonsense and professional! Always a friendly welcome! And a reminder via text message, one day before the appointment. Never had to wait long.

Clear and clear website, fast response, very competitive rates. Clear communication. Recommended!!

PAY ATTENTION; unlike the Independer website, the third-party liability insurance does NOT compensate all claims made to third parties, although you would expect that. Moreover, they have in-house assessors who do not advise but apparently filter and come up with a bullshit story that the counterparty could have been more careful. Independer is not as independent as the name suggests !! I therefore canceled WA and closed somewhere else

Very enjoyable.
- For myself, I easily take out my insurance digitally. Good to find out what the advantages and disadvantages are and which one suits my situation best. Clear site and nowadays a good overview of all my insurance (via Independer) together!
- For my parents, who ended up on a black list at the ABN due to a bad questionnaire. Independer helps my parents with what they can do best now and what they can do best. Very nice how people think along. Clearly knowledgeable people :).

Worthless company !!! I thought via Independer to switch to another energy supplier where an estimated monthly amount of 42.49 was proposed, however when I receive the contract confirmation the monthly amount suddenly appears to be 106. In Independer's mail there is a link to a site to cancel but it doesn't work ... .... Hopeless!

Poorly unclear and a total trick! Never another attempt at independer

Worthless attitude. Expensive pay, but if you need help, do not give it at home. What is your own risk? Was not mentioned. I'm glad I left there by 01_0102019.

All of a sudden I get e-mails from Independer out of the blue and unsolicited. Then immediately unsubscribed but I keep receiving emails; Independer stop spamming !!

You may not work for Independer in a car related industry. If you work in the mobility industry, you will not be insured via Independer.nl

And if you try to explain this neatly then they just hang up in your ear, that's a waste of your time! Have to wait 6 hours for approval and then this.

Simply great, meanwhile the customer service, very friendly and helpful!

Independer has her sales well done. Beautiful website, plenty of choice. However, if you have damage, they are simply an internet broker, who leave the insured in the cold. Automated e-mails with a first name of a non-existent person who does not respond to the claim. A low premium is fine; the fact that no payment is made is particularly disappointing.

The independer site is particularly user-friendly and a support in making the right choice.

I am not at all satisfied with the state of affairs with independer insurance! this is a home insurance policy.
I've been affiliated with independer for a long time and never claimed anything. Time ago our ipad of our daughter's broke down we have contacted independer there we were told that deductible was 150 euros and that was 2x while on our contract is 0euro deductible this is so n fabeltje? Or one bait to lure customers?
So we left it that way because we can't just miss 300 euros, so our daughters still have one broken screen, this is for school and already paid off so insurance through school has ended.
It seems to me that this belongs to your own household goods. After this we received an e-mail stating that we had to pay attention to what we were claiming because of high costs that we have e-mailed back because we do not have the money and the contract states 0 euro deductible. I have other things to me head so we have left it so they can still use the tablet so ok. But now so a few months later our TV goes much older model because we have a large family we cannot buy new TV every 3 years so our is 8 years old but was still good now we have contacted independer again for the TV. We only had to have one quotation made. No sooner said than made costs made 50 euros no problem quote sent. Costs are higher than the TV understandable! I get no response back, they made 69 euros a few days later ,,
So with deduction of our own costs of 50 euros, we get 19 euros for our TV. Object filed after 2.5 weeks nothing back I always pay me things on time and I have my own things in good order, this also from one insurance company! Really I think tn shame 19 euros for our TV why did I take out household insurance that I had better every month that money that I have deposited to you could transfer to a separate account I could have bought a new TV now I am happy of it can borrow 1 knowledge 1 but this is too crazy for words!
1 word about independer insurance. BAD!

I do expect that you want to keep your customers and not treat them that way,

I have been comparing health insurance policies through Independer for a number of years. I have never had any complaints and am always very satisfied with the way things are going. There is only one thing that disappointed me a bit and that was when I switched from health insurance in 2018 that my additional insurance with the previous health insurer was not automatically terminated. Fortunately, that has now been arranged. All in all very satisfied.

Really helpful to compare options and find your best fit. I love the attention to being green and their support team helps really a lot via WhatsApp!

Although the standard process of getting an insurance via Independer runs smoothly and the platform is for free from a customer's perspective, the customer service of this insurance provider is quite like garbage!

Especially worrisome was that Independer does not inform insurants about certain legal necessities of taking out a Dutch health insurance. For example, the health insurance must run and be paid from the first working day in the NL if you arrived newly in the country. Otherwise you might get a fine! Independer doesn't inform foreigners at all about such things. And when asked, they are even imprudent towards their customers! It happened several times that their information flow was questionable or that their internal systems were not updated. Their is a whole mess around the date you bought an insurance and the starting date of your coverage.

I lived in four different countries and never had such issues with insurances. So judge my experience for yourself...

Not independent! that is now known. Not good advice.

Fried air. Wonder who checks the independer.nl again. Will never consult them again. Cheap is definitely not GOOD, so watch out. This will cost you a lot of money in the longer term.

As a comparison site it works fine, but unfortunately that is also the case. I have been using Independer for a long time to compare eea, then closing it immediately is very easy. But now the monkey comes out nicely, you need them in case of damage settlement than: 1. Are they badly accessible 2. Do they suddenly lose your online form 3 promise to call them back, but they do not. In short, as I have read from others, they do not give home when you need them. The fact that they as a professional company do not respond to the many reviews says enough. So you want to compare, fine but pay attention with closing them immediately!

Independer is nothing wrong with that. But since it is impossible to cancel my insurance with SNS Verzekeringen, even though I have not been living there for years and I just have no hearing, I have to get my egg somewhere. May it be time that this is over because this is just a shame. Consider an insurance policy with the SNS. Do not. You will never get rid of it. They outsource complaints handling. They deal with cancellation. And that VKN party simply never responds. In short, you are in a loop where you can pay infinitely. Unfortunately, you cannot post reviews on insurance on Independer itself, which I think is really hopeless. Therefore choose a different insurer. SNS never do in any case.

Independer wants to be and or will be big, but it misses the mark here in quality, value, professionalism and responsiveness. Contact sought by e-mail and after a week no answer yet while the confirmation e-mail sent towards 24 hours. No more added value for me, trust is gone. I am going to make choices in a different way. With the offer nowadays easy to do.

I took health insurance then changed to a new provider within the cancellation period but I am being chased by the original provider as this was not cancelled correctly by independer. I contacted them to resolve and they have basically told me to deal with it with both insurance providers. They also lied about the amount of coverage I would be provided by the new provider.

Quickly good, but also affordable insurance. And also at a reputable insurer.

I really recommend it. It helps you to compare a bunch of insurances at once.

Today I made my 4th complaint with independer .. If you ask for help by phone, help is also appreciated and not the comment "then you do it nicely through the insurance itself" or receive an email with a so-called link and then without a link .. I do not understand that a company is so well known but so bad ..
And what I find quite remarkable is that a better rating (9.1 out of 10 points) is presented on their own site than here on Google (2.8 out of 5 points).

Home contents insurance is worthless.
I have now been waiting almost 4 weeks for a claim to be settled. If additional information is requested, it will take 3 - 4 days until it is sent to you. It then takes another 24 hours until independer receives your information and another 1-2 days until it is processed. Then you have to wait another 5 - 10 days for a response and it will continue like this. Ridiculous!

what a short-sighted company Independer, through the site accidentally made a wrong request for an ABN car insurance policy that was not possible because I do not have an ABN account. After that I could not insure myself because Independer had put a notification in the computer for refusal insurance (Thank you Independer), at REAAL it was no problem ...

We also save a lot of euros to do it directly and not via Independer. which, by the way, do not turn out to be as independer at all and are happy to manage for another insurance policy that, for example, is not your preference.

In short, a company with no balls that bite down and rules and cannot or may not make decisions themselves ...

I would have preferred to have given a quarter star instead of an entire star.

Biggest scammers ever. I just put them in roy data with -3 years. And to solve it I have been going on for 2 years now. Nobody wants to insure me because I would be a risk case. Stupid people on the phone, and are always sent from box to the wall. CLOSE HERE NIKS, GOOD QUOTE IS DURING THE CURRENCY PURPOSE THEY.

Top comparison site! Easy search, clear and well-arranged.

Independer stands for clear explanation.
The knowledgeable service desk thinks along with you and seeks the best solution together with you so that you find the most cost-effective solution.
The website is very clear and well-arranged and accessible.
Good attention is paid to aftercare through extensive information.
In short, take advantage of it !!

It seems as if the Achmea brands - from the owner of Independer - are given priority in the offer on independer.

HIDDEN COST THROUGH INDEPENDER.

We had to pay 195 for an insurance policy that costs 2.50 per month. These were hidden costs that were not clearly communicated. From these costs we could have paid the insurance 6.5 years. Customer service and compliance is lousy.

Insurance taken out, 5x confirmation email received, then my old one went through and a new one never started. I call customer service, the boy doesn't even look into a system or something like that, but immediately makes an 'assumption' about relocating and registering a citizen service number etc. Instead of trying to help or see where the problem was, he started a discussion with me. For the first time in my life I disconnected from customer service. Sin.

Very correct and clearly helped both by telephone and by email. All employees are quickly informed of your story, so super integration of the various platforms with them. Website and customer portal are transparent. This company offers clear added value by creating order in the chaos of the insurance industry.

Terrible service. Damage to my laminate due to extreme weather conditions and leakage through the roof. Processing is very difficult. Each time they request information that I have already submitted twice and I have to enter something else again. They could also ask at once. Apparently a lot runs past each other. And I really think they make it as difficult as possible and want to pay out as little as possible. A while ago I also received an email that I reported damage more often than average and that I had to be careful with it otherwise they would take measures. This is simply not possible. I reported 2 previous damages that were caused by my son to other people last year. I still have insurance for that. While I didn't have to report anything for many years. Very nice that if you need them you will be treated that way.
I have a very bad feeling about it.

What a poor company Independer has become. My claim report from February has not been handled correctly yet. Do not receive a response to my emails and questions except for the 'automatic' confirmation.
In addition, I receive e-mails with a different name on which insurance has been taken out. This makes me wonder how my privacy & personal data is handled. I am going to place my insurance elsewhere.

Clear, well-arranged, simple, fast. And free dental accident insurance and by far the cheapest in the Netherlands.

Top company that has been helping me choose insurance for years. I am very grateful to them for this!

Con: none. Pure enthusiasm!

Until now they have always helped me quickly, without selling me the motorcycle and with honesty. Something to be grateful for when you want / need to hire services in a language that is not yours.

Super good customer service! Very easily accessible. There were problems with an insurance company (outside independer) that does not have such good customer service. Independer has arranged everything picked up!

short phone call, not satisfied with the knowledge of the staff and the professionalism with which I was referred.

READ THIS BEFORE YOURSELF IS INSURED AT THE ALBEKENDE INDEPENDER.

I had months of trouble with a lady who was clearly told that she could better go to her own insurance (so she did not need to pay any money). But funny and high costs, they only pay the daily value, but if costs are low, they only pay for the costs of the repair. POOR this.

I am at the second time of damage again with independer being knocking for help because I still pay my insurance always pay time. The second time I spent months doing everything and maintaining the quarrels, then the application is refused as the reason that it is a resident person which was also indicated in the application does not fall within this insurance and I have to go again. to the inboel insurance. This is the second time that they send me to or the other party to another insurance company. In addition, if I have filled in everything honestly and neatly on request and it is not mentioned "in case of damage this is not reimbursed" must I be clairvoyant that I can smell it?

No matter by independer my relationship broke, I have problems with the police and a debt to the lady of 1700.

Never be sure at independer and I had not read the reviews, so if you read this and the rest of the reviews (as I have done in advance of this review) you must take this into account.

There is also a picture in which the mail and what is clearly said (if you click on my name and the pictures you see him).

Never again for my friends my acquaintances and for anyone I can warn about this DO NOT TRUST THIS COMPANY WITH YOUR TRUST AND MONEY AS I HAVE ENJOYED IT !!

Insurance taken out there in December. Review herewith. Problem has been resolved after coming and I am satisfied. I contacted Independer after the review. Solution thanks to the posted review but now satisfied. No responses to emails. Now everything was put into operation right away. Still a small frustration it was said that it was sent to my email address in December. I have checked the account online via webmail and there are all copies of sent and received or spam related e-mails but after 5 December no e-mail has been received on this account. Probably a case of forgetting and that is human, hence 5 stars ..

I send an email. they call back a few days later but i can't answer the phone. I call back again, at first they don't know what it is about. then put through to one employee who must first see what's going on. in the background one dog barks, very disturbing. in the end they say my travel and cancellation insurance does not pay corona damage. I had not even asked that question yet, because I was wondering how to act towards cheaptickets and lufthansa moving a flight from 1 to 4 August without being able to refuse and without being admitted to Australia. All those bastards are trying to put the pain on consumers, while they also get state aid. lamented.

We have taken out a mortgage through Independer and are very satisfied. We had opted for the variant where the mortgage was chosen by ourselves, and that worked out fine. We already knew what we wanted, but were still well helped with questions. Wide accessibility times and an excellent online environment. Rate is lower than with many other brokers or mortgage lenders (although I still think it's a lot of money).

Does not display the correct price at the beginning. Nice try.

Clearly. Even if they do not make sales from other brands, they should still be included in the comparison.

Earns more than five stars. Independer has proactively contacted to resolve a problem. Later I solved my mistake and the mistake of the third party and also quickly.

The application process was difficult. I do not know if this was due to Independer or the provider but after a few iterations of requesting additional documents and then needing a whole week to assess it, I decided to arrange it through another provider. As a customer, you become a bit nervous when new documents are constantly being requested or when the assessment of a document takes a long time. The other provider was around within a week. And for this provider I then chose. Nothing wrong, you think but if you still have to pay 495 to Independer then you get an unpleasant aftertaste. Independer, as far as I am concerned, so only if you have patience ..........

According to their own site you only pay at the notary. What they have to add to that you also pay when you receive a quote.

Very professional, immediate response , reaches solutions immediately. Plus without forgetting the good value they offer for their services.

If you apply for a building insurance, you will receive an unsolicited household effects and liability insurance. Then try to cancel, passed four times but the insurance indicates that every time I have not received anything .... No more confidence in independer.

All insurance companies in one place. Super easy to compare all details!

Despite having canceled within the 14-day cooling-off period, we were still (double) insured with the insurer advised by Independer. I still had to make a lot of phone calls to check if everything went as it should. Hopefully it is now well organized. Never again via Independer.nl!

Always and every year the first site I visit. Certainly because of health insurance policies. But with all other insurance policies I am happy that Independer can mean so much to us. Super easy and clear site. Top!

Wanted to take out motor insurance, got a good price ... it was not yet clear if I could go on the road. After calling twice to which I would be called back, I was very cowardly informed by e-mail that the insurer did not agree.
All in all wasted for an hour and a half for something that lasts 5 minutes with a phone call with an "ordinary" insurer. Never again independer for me

Arranged an Independence Only mortgage through Independer. Am very satisfied with all customer contact. Top! Keep it up.

I have many complains for this insurance, the biggest issues i had/ have till this day :
- I had my car insured by them but, i drove it to other country and let it there ( parked ) so i cancelled the insurance for 1 year. Now i can't insure my car, because they told every agency that i don't pay so now everyone sees me as a risk for them.
- Before the situation with the insurance for my car, i recieved an e-mail that i supposedly participated in a car accident?! I called them to say that it is a mistake, and to ask for more information and they didn't told me any information. That is a slander ! I was annoyed with this problem for over year and a half.
- They don't respond when you need them, even if they do you won't get the correct answers
It is defenitely a scam !

Super handy website and especially good prices!
Clear - simply good!

They give a good insurance comparison, and it made choosing a choice so much easier

Mortgage -

We bought a house about 4 weeks ago! I contacted Independer directly to arrange the mortgage. Were immediately helped and very customer friendly. We are assigned an adviser who has kept us informed about the progress day in and day out. His name is Benjamin Clement, highly recommended! Has a lot of knowledge and gives good guidance. We have received a final approval for the mortgage in 2 weeks. Makkie so.

Do you want certainty, speed and excellent service? Independer is definitely recommended.

Fern & Britta

I have not been helped well. Had to wait almost 6 weeks for the damage I reported. Up to twice they lost everything. Sorry is not well arranged here