johan b

Review of Independer

I am not at all satisfied with the state of affair...

I am not at all satisfied with the state of affairs with independer insurance! this is a home insurance policy.
I've been affiliated with independer for a long time and never claimed anything. Time ago our ipad of our daughter's broke down we have contacted independer there we were told that deductible was 150 euros and that was 2x while on our contract is 0euro deductible this is so n fabeltje? Or one bait to lure customers?
So we left it that way because we can't just miss 300 euros, so our daughters still have one broken screen, this is for school and already paid off so insurance through school has ended.
It seems to me that this belongs to your own household goods. After this we received an e-mail stating that we had to pay attention to what we were claiming because of high costs that we have e-mailed back because we do not have the money and the contract states 0 euro deductible. I have other things to me head so we have left it so they can still use the tablet so ok. But now so a few months later our TV goes much older model because we have a large family we cannot buy new TV every 3 years so our is 8 years old but was still good now we have contacted independer again for the TV. We only had to have one quotation made. No sooner said than made costs made 50 euros no problem quote sent. Costs are higher than the TV understandable! I get no response back, they made 69 euros a few days later ,,
So with deduction of our own costs of 50 euros, we get 19 euros for our TV. Object filed after 2.5 weeks nothing back I always pay me things on time and I have my own things in good order, this also from one insurance company! Really I think tn shame 19 euros for our TV why did I take out household insurance that I had better every month that money that I have deposited to you could transfer to a separate account I could have bought a new TV now I am happy of it can borrow 1 knowledge 1 but this is too crazy for words!
1 word about independer insurance. BAD!

I do expect that you want to keep your customers and not treat them that way,