Today I made my 4th complaint with independer .. I...

Today I made my 4th complaint with independer .. If you ask for help by phone, help is also appreciated and not the comment "then you do it nicely through the insurance itself" or receive an email with a so-called link and then without a link .. I do not understand that a company is so well known but so bad ..
And what I find quite remarkable is that a better rating (9.1 out of 10 points) is presented on their own site than here on Google (2.8 out of 5 points).