The quality of service has a lot to be desired, I have experienced incorrect VAT amounts, wrong advice given and lengthy unacceptable delays in responding to communications despite repeated chasing, resulting incurring unnecessary additional costs.
Avoid at all costs.
I wanted to use Boox as they were local instead of Crunch but the two reviews were odd it's way less than others and he reviews are easier to get then good ones. When I looked abit further both the reviews are by people that were employed by Boox, seems like blatant self promotion on Google reviews and has really turned me away :(
I am unsure about the more recent as dates don't line up but the first was interim head of marketing so 2 stars about evens that.
So far i have had really good experience with BOOX. They are quick responding on emails and provide great support also over the phone. When ever i have had any issues they have been patient and gone through all the processes with me.
Even when they're good, they're bad. Poor, hopeless, unskilled. Not recommended at all..
Brilliant team, really responsive and very knowledgable, particularly around contractors and property
Not a good experience would not recommend this company lots of errors with my accounts incompetent staff and lack of customer care and service
Great team, super impressive support to all though the UK's recent challenging times
Used to rate them highly - but more recently they miss things, give poor or wrong advice and seem to be overloaded with customer enquiries. I switched to Gorilla Accounting. So much better.
Some of their staff behaves as if they are working for free. Rude and unresponsive to multiple emails. Paying more than the going rate and getting a second rated service. I'll be leaving them soon
The team at Boox go out of their way to make everything, from starting your Limited Company to understanding how to raise an invoice for a client, really easy. Justyna, my client accountant, was so patient when I seemed to find everything complicated. It's a real load of my mind now.
Hopeless. Literally paid to do one job and didn't do it. Got a massive fine from HMRC because they didn't file a tax return I paid them to file. Taking money for things they haven't done. Robbing cowboy outfit.
Supportive and enthusiastic teams despite numrous obstacles and changes in the UK currently
Very grateful to have Team Southwick looking after my account, they are very thorough and professional in their work, thank you to all the team and Boox
Cost-effective alternative to high street accountants. Decent advice.
boox.co.uk
