Hyatt Regency Birmingham Reviews

Helpful friendly check in staff. Clean rooms. Good location. Seemed a bit expensive though to me.

Lovely view. Bridge with direct access to symphony hall

We stayed in the Hyatt birmingham a couple of times and are going back next week as this is the best hotel we have stayed in. The staff are amazing and can't do enough for you. We booked a club king and that allows you acsess into the VIP lounge from 5pm to 7pm for free drinks and nibbles and also cold breakfast in the morning. Great views from up in the lounge and treated exceptionally well. We got sent to 2 wrong rooms at check in that wasn't really a problem but the manager insisted on giving us a discount on our room that was gratefully received. Looking forward to our return.

Stayed in room 2401 which was next to the lift and could hear it moving and then an untraceable high pitched noise started during the night disturbing our sleep Will not be staying there again

Was here for a half day event, staff were friendly and helpful and the food provided was good

Stunning views, one of the best hotels in Birmingham right in the center ... The service is impeccable, spacious rooms and staff at the top. See you soon

Very friendly staff, help me out when I was trying to get out of town.

Very helpful staff, excellent food, good room. But not nice to demand 120 pounds in advance for meals. Light indicators in lift very weak, so difficult to see the floors it will stop at.

Lovely bar area and foyer, that's as much as I saw , an enjoyable evening was had x

Had a great time, room was nice and bed was comfortable also the bar and food was good

Went with friend early January. Nice hotel. Relaxed atmosphere. Staff friendly. Food and cocktails were very nice.

Highly recommended, rooms were amazing with views across the city

Paul (concierge) was very professional, helpful, knowledgeable and couldn't do enough to help me.

We were here for afternoon tea. Was lovely, staff were friendly, hotel was immaculate and service was perfect

Great stay .Lots to do .Helpful staff.Friendly city centre .

Great room and views, staff really professional and polite, breakfast was a bit disappointing though

Staff were super helpful, really nice hotel to stay at.

Stayed at the Hyatt Regency Birmingham whilst attending a gig at the Symphony Hall. The hotel is extremely convenient for this with a covered walkway connecting the two buildings. Very modern rooms maintained to a very high standard. Didn't More

Great facilities, right next to the centre and walking distance to train line.

We met up with some sleuths who were freinds of ours. They had found a piano.... Which we gathered around and took it in turns to play.

Absolutely fantastic bar. The staff are excellent and I will certainly be visitng that bar again.

It's a 5 star hotel, of course it's frickin amazing. We were here filming for a client and the staff were very helpfull.

Service attitude is very poor. Very impatient with the guest's questions.

Staff were very friendly. Couldnt do more to make the stay better. Room was fantasic. View was fabulous. Cant wait to stay again.

Excellent hotel. Great location, rooms, service, breakfast, the lot!

Good stay. Clean, foods good, well located and all the gym equipment is new.

Standard room. I says at room 1502 it is standard room less than the expectation that hyatt hotel use to have in any other country.

A great hotel. We stayed in one of the suites on the 20th floor. Floor to ceiling windows with a fantastic view over the canal. The staff on the door, front desk, and in the bar/restaurant were all extremely helpful with any query. By stay More

An excellent hotel to stay at. Although at the upper end of budget, very close to all amenities along braid Street, the canal basin and the ICC. Breakfast excellent

It has been a while since I visited last and they have done a wonderful refurbishment. The place looks fresher and the feel is more modern. Staff are still friendly, rooms are still comfortable and the breakfast is still excellent.

Absolutely brilliant experience and will definitely going back soon the pool and sauna and steamroom and jacuzzi were fantastic and all the staff we're amazing and easily approachable and the room was luxurious well done all

Very impressive hotel but don't follow the parking referrals on the Hyatt website. I went to Q-Park Brindley Place and was greeted by an rude obnoxious man behind his tiny screen. He told us to wait and we waited for 10 minutes at the gate then we buzzed in again and was rudely told "If you don't want to park here, go back to the Hyatt" and other drivers behind were also shocked by this interaction. Three cars backed out of the Gate and we left to head back to the Hyatt.

Me and my family was shocked by our first interaction in Birmingham in a very long time. We did a quick google search around Hyatt area and found Car Park 22, and we decided to give finding a car park one last shot before we left our cars on the street overnight. We arrived at the gate and seen a very friendly face at the entrance. He explained that we book online once we find our parking spot and guided us from start to finish. It was extremely secure parking and the best thing was that it was only one road away from the Hyatt.

My message to Hyatt management, please fix your parking recommendations. This would have been five stars had our first introduction to Birmingham not been with a bad parking recommendation.

Stayed here a few times. Went on saturday during a busy period as the German market was on.
We went into the bar which was extremely over priced and they didn't have any of their pumps working so had to drink bottled beers, there were two staff serving and one couldn't understand and didn't know what he was doing so had to keep stopping to ask the other bar attendant. ( should of prepared in advance knowing how busy it was going to be.)
The room had a great view of broad street but that was it.
I have stayed in the crowne plaza on the opposite side of broad street on more occasions and the room was much better and well under the price that this place charges.
Don't think I will be returning or recommending.

Best hotel I've stayed in so far. Impeccable service

Lovely hotel, beautifully appointed,very friendly and professional staff

Lovely clean tidy hotel, staff helpful and smart. Prices are very expensive though.

Great service and I had a lovely stay overall but I felt the hotel was let down by it's somewhat dated spa facility, felt more like a public bath house.

Lounge Club Room is the best and view is amazing also

Great hotel... Inside is really well presented and clean.. Staff were spot on

I am not a great fan of the Hyatt. Communications between Managers and staff not good. Bar area poor. Breakfast uninspiring and poor area as it's too small. Rooms are ok but need some rethinking. Centrally located which is good but in building site at moment which isn't it's fault. A refurb needed. Sorry

Excellent lunch at the hyatt, always recieve great service.

Don't get me wrong the building inside was posh and lovely live piano playing but real disappointed with my first afternoon tea with my friends. There was hair in cakes, tea/coffee not got served, waited a hour for food plus sandwiches was dry :( not good even toilet got broken seat.

Luxurious hotel with great venues and facilities, very good service, great food and impressive entrance lobby area with a relaxing atmosphere.

I booked the spa package which was the most expensive. The staff on reception weren't the most polite or friendly. I expected more considering the price I paid. Check in was good we were given our room early. The room itself was underwhelming. It was very basic, the cost doesn't reflect what you get. There's nothing luxury about the rooms at all. The TV was poor kept freezing, there was milk so had to keep calling reception for it. The beds were comfortable. the shower was not enjoyable as they have no adjustable settings you just get jet washed.

The spa was amazing, we really enjoyed it so no complaints there. It was very relaxing and well organised. We had the neck back massage and orli candle massage which were both great.

We also had breakfast which seemed good, the chef made use vegetarian sausages and there was a good variety of food available. The problem was a few hours later I had an upset stomach which can only be from the breakfast.

Overall I would look elsewhere. This is an overpriced hotel. It's a luxury price but not matched with a luxury service or hotel room.

Spent a day on a training course here:. Great, friendly service, outstanding dining, great facilities.

For what I can remember very good potty I had to go at 7am missed the pool

Great hotel, great location. Everyone very helpful, rooms clean and food delicious..will be back

Nice service but the rooms are letting this place down

had a big enough room with a nice view on the chanels, stayed there in winter and the ac didn't work proper, the room felt like a fridge, got a small heater, so i suppose the problem is known, food was good, the bar was nice, too

Stunning, can't fault nothing, staff were brilliant, well worth paying the extra to get the club lounge, that means you get 2 hours of food and drink free

Nice large rooms, quiet at night. Great views from higher floors. Attentive staff. Very good location in city centre with covered bridge to Symphony Hall. Loved it.

Very corporate but nice. Expensive bar. Loos in the communal areas don't flush properly meaning you often find an unexpected present in the bowl!!

Nothing special. Paper thin walls. Weekend spoiled by arguing couple in next room, but it felt like they were in my room. Parking up to register is a nightmare. Overnight parking not convenient neither.

Great hotel. Very central and with spectacular views. Staff were very friendly. Nice big room!

Great hotel excellent facilities and perfect access to ICC

Stayed for a single night on Hyatt points. We arrived late but we're helped by the concierge who managed to squeeze our car in for parking, the front desk staff couldn't have been more helpful. The room was on the 21st floor with fantastic views over the city centre. We also used the club lounge for drinks and the service in their even late at night was great. The room service was also quick, my wife's all the greens salad was wonderful. The downsides are noise some from other hotel guests coming back after a night out (it was Friday after all) but also from outside - it is surprising how much carried up to us from Broad Street. Breakfast in the morning was also very nice and again the staff were very friendly. We would stay here again but perhaps ask for a room at the far end of the corridor to keep the noise down.

They are not truly a pet friendly hotel. You can not leave your dog unattended and your dog is not welcome anywhere in the hotel so you can t enjoy any of the facilities!!! Lucky for us we check prior are our arrival but I would not recommend this hotel to anyone who wishes to travel with Pets!!

International football organization meeting held there on 8 Feb 2018

Great lounge for meetings. Attentive service and can do attitude from staff

Can't comment on the rooms as I did not stay overnight. I visited the hotel for a Birmingham, Solihull & Sandwell Jazz Festival performance and would certainly return. The event was held in the airy and spacious lobby with pleasant decor. We ordered drinks and were served biscuits on the side. Staff were very pleasant and helpful when we arrived early, pointing out the best place to sit for the event. There was no pressure to buy food and drinks which is not always the case in some establishments.

The hotel is very nice
However service at breakfast is very poor
Lack of urgency
The staff at reception and the bar were excellent

Perfect hotel! Super well located!
Great value for money! The Regency club is great!

Stayed for a night as a couple. Room, staff and facilities all fantastic. Best order breakfast to your room or go somewhere else as it is tiny and very busy (also very expensive if not included in your room rate).

Looks great for been in the center and greeting staff are bosting :-)

The staff are lovely from reception, spa and exec lounge.
You are made to feel special

Stayed in Hyatt during a work event nearby. Friendly staff, comfortable beds would recommend

Good service in the restaurant. Good food but not cheap.