Very impressive hotel but don't follow the parking...

Very impressive hotel but don't follow the parking referrals on the Hyatt website. I went to Q-Park Brindley Place and was greeted by an rude obnoxious man behind his tiny screen. He told us to wait and we waited for 10 minutes at the gate then we buzzed in again and was rudely told "If you don't want to park here, go back to the Hyatt" and other drivers behind were also shocked by this interaction. Three cars backed out of the Gate and we left to head back to the Hyatt.

Me and my family was shocked by our first interaction in Birmingham in a very long time. We did a quick google search around Hyatt area and found Car Park 22, and we decided to give finding a car park one last shot before we left our cars on the street overnight. We arrived at the gate and seen a very friendly face at the entrance. He explained that we book online once we find our parking spot and guided us from start to finish. It was extremely secure parking and the best thing was that it was only one road away from the Hyatt.

My message to Hyatt management, please fix your parking recommendations. This would have been five stars had our first introduction to Birmingham not been with a bad parking recommendation.