Shawn Randhawa Review of Honda of Serramonte
Horrible Experience!! They posted a Mercedes Benz ...
Horrible Experience!! They posted a Mercedes Benz s550 on their site and the next day I contacted ZAHI ABUKHADER about it because it was exactly what I was looking for. He said it was still there so we drove the next day after it was posted which was a 3 hour drive on a Saturday to go and look at it. We spent 2 hours talking about it and looking at everything, test driving etc. There were some things that needed to be done to the car before it was ready to go and we were fine with that because ZAHI ABUKHADER had promised that it was going to be held for us while it was being detailed and repaired. ZAHI ABUKHADER promised us about 10 times over the course of our visit in person that it was going to be fixed throughout the week and he would keep us updated on it daily. We left the dealership with confidence in ZAHI ABUKHADER because he had told us many times he would hold it and that even if somebody else came to look at it we would be the first to know and be able to say we want it so they couldn t sell it to anybody else. Eventually, we finished talking and left the dealership with confidence and planning on coming back the following weekend because that is when ZAHI ABUKHADER told us it would be done. ZAHI ABUKHADER then told me on Tuesday that it was going to be sent out to the specialist the next morning to get everything finalized and wrapped up. Sadly, that was never the case and he sent us a message the next day at night saying it was sold when that morning it was supposed to be sent out to the specialist and that he had no control because another one of his co workers sold it. All the promises he had made and trust he earned was then instantly lost. Not only did he lie about holding it but then we went ahead and contacted the General Manager and he told us ZAHI ABUKHADER was the one who sold it. He lied multiple times in person and over the phone! Never in my life have I experienced such an unprofessional and unclassy salesman! I can t believe I m writing such a horrible review when Saturday all I had to say about this dealership was positive. Purchased from many different dealerships in my life and this one was truly the worst and most disappointing by far! Wish there was a button for a ZERO star because I do not even think ONE star is worthy.
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