Queen' Diamond Review of Honda of Serramonte
Go TO YELP FOR FULL STORY!Buyer's beware! These pr...
Go TO YELP FOR FULL STORY!Buyer's beware! These professional manipulators will lie to your face and hide a lot from you. I went here ready to buy a brand new car. The finance manager Jimmy corhorsed me into getting a used car with only 22k miles on it. It was EVERYTHING I wanted. Leather seats, heated seats, Sun roof, v6 engine. Now the car was listed $16,995. But, Jimmy talked me into financing THE car with a 12.45% interest rate, which means that I would have paid a total of $27,950.00 if I had not paid the car off. I decided to pay the car off 30 days from drive off out the lot, after realizing I was lied too and tricked into a car note!That is crazy right? Because it was night when Purchasedthe car I missed some minor damage and tiny dents by the passengers rear view mirror, until I had signed all my paper and they brought the car out washed up. I noticed the chrome wasn't clean and dull looking, so they took the car back and buffed it out and got it cleaned up. When I noticed the damage my sales guy Kirby brushed it off as it's minor. BUT IT WAS NEVER DISCLOSED TO ME! Needless to say, me and my son had been there for over 4 to 6 hours no dinner and we were hungry and tired so, under duress and lies I fell into this car deal,just ready to go home and feed my son and myself. I even offered Jimmy and Kirby I could COME back tomorrow, they said this car will be gone by then. I just wanted a good car and a great deal. Before I signed the deal I asked them if this was a local owner? My sales guy Kirby said yes. I believed him and TRUSTED them. When we left the dealership it was 8 or 9pm mind you the dealership closes at 6pm.So, we were mentally exhausted no one even offered us any food. WE CAN GET YOU IN THIS CAR TONIGHT WE HAVE YOUR BEST INTEREST, THESE ARE THE LIES THEY TELL YOU. I GAVE them a very hefty cash down payment with a $500.00 trade in on my old 2001 Honda Accord with 150k miles but ran good. We were tired and ready to go home in our new car. It was around 930pm when we finally got home, upon driving down our small hill garage area "WE COULD HEAR THE BRAKES CRYING"! I WAS MODIFIED AND COMPLETELY DISAPPOINTED WITH THE ENDING DEAL. THE VERY NEXT DAY I TEXTED AND CALLED AND EMAILED THE FINANCIAL MANAGER JIMMY AND THE SALESMAN KIRBY. NO ONE EMAILED ME BACK. KIRBY texted me back but it was Christmas holidays & New Year's holiday and we were being wrongfully evicted from our HOME so, I was stressed & swapped as a single disable mother. KIRBY was gone the month of Feb. 2020 so, last Thursday March 12th, 2020 I had an appointment to finally get my brakes fixed. To only find out this Serremonte Honda dealership was going to try to take advantage of me and tell me I am responsible for the brakes. I explained to them the situation on March 12th 20 and Jeric in the service dept.Tried to tell me a long list of things that needed repaired attached to the brake repairs.
I was side swapped & dumbfounded when The repair dept.Tried to tell me the brakes were wear & tear on the vehicle & I was going to responsible for paying for all repairs.
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