Honda of Pasadena Reviews

The service at Honda of Pasadena is great ! I made an appointment to have my Honda Civic serviced. Christopher Hansen was very helpful answering all of my questions clearly and well explained. The customer service was beyond my expectations, plus they have a great team !

Micheal's a great help with service here. He's always helped me out and explained what's going on for my service clearly. It's always great coming here.

I just got my first car today!!! Thank you, Mo!! I was extremely overwhelmed and frustrated at first, but he was very patient and helped work with me.

Courteous friendly service. My time was respected. Job well done .

Very happy with the service and attention to detail. Michael Tran was very helpful and promptly handled my service despite it being a last minute tow in. He was a pleasure to deal with and I would recommend this dealer for your Honda service needs.

Nick, the service advisor who helps me all the time has done it again. Never a problem just coming in and dropping off my car for an oil change. He also gives a complimentary car wash. He gives you the multi point inspection without pressure.

Always fantastic service and very eager to answer any questions about my vehicle. I ve trusted them with my civic for the past year!

I inquired about a vehicle, Brandon replied to my initial request but failed to follow through. They lost a potential customer.
edit: moments after I wrote the above review, Brandon Burney replied to my email to remove me from there customer list for failing to reply to my information inquiry. He replied back with "Here is my response no thanks to your offer remove me as well".
Although it made me laugh, it was ultimately unprofessional. I would have forwarded the messages to the General manager but was unable to get there email. I did forward to Internet sales manager Veronica Gray.

Honda of Pasadena gave me a great deal on another Terrific Honda Accord Hybrid Exl

Great service! And good deal. I bought my new honda with Johnny Lu. He was really nice and explain about car throughly. For financial part ,David made the paper work much easier and get it done in no time. I will definitely come back for my 3rd car with Honda of pasadena.

Jimmy Pang is the one who guided me in buying a car. This was my first car, so he took me through the process of choosing the right one. I am a student, so saving gas is a must for me. Anyways, he allowed me to test drive a few, but eventually I ended up leaving with a 2013 Honda Civic

Nice dealership, friendly and professional staff. Dropped my CRV off to get the AC fixed on warranty. My service advisor Michael T did a great job and had my vehicle back sooner than originally estimated. Will definitely go back and I highly recommend this service department.

My service advisor, Mike Tran is exceptional. He is always thorough, considerate, and explains everything to me in a clear and concise way. I have been coming to Honda Pasadena for 16 1/2 years and I can not say enough good things about my experiences.

I have a 2005 Honda Insight which I have regularly had serviced at Honda of Pasadena ever since I got it (used) at the end of 2005. This car has been great for me. Although the gas mileage has steadily declined -- in the first few years it was always over 55 mpg, and now I feel fortunate if I get 50 mpg for a tank of gas -- it's really been a great car overall.

In December of 2012, the "check engine" light came on along with the "IMA" light. (IMA stands for Integrated Motor Assist.) I knew that couldn't be good.

I went to Honda of Pasadena right away to have it checked out. Connie Chan was my service rep. After having the car looked at by the technicians, she came to tell me the bad news: the IMA battery was degraded and needed to be replaced. The estimated cost of the repair was upwards of $3,000 -- not for the labor, but for the cost of the IMA battery.

The car had around 85K miles on it and I wasn't sure at the time whether it was under warranty. I told Connie that I wanted to go ahead and get the repair done, and that I would find the warranty and call her back. She ordered the part (it takes a few days to get this part, apparently) and I called her back to tell her that the warranty had indeed expired (75K miles / July 2012).

Connie had hinted earlier that the service manager might be able to "help me out" with the repair, but I didn't really pay much attention because I didn't know what she meant by that. Later that day, she called me to let me know what she meant ... that the Honda of Pasadena service department was going to cover the cost of the replacement of the IMA battery. I was sure that I had misunderstood. "Why?" was my question, and she answered "Because I asked." Huh? I still didn't get it, but wasn't going to argue ...

When the part came in, I took the car back in, and they replaced the IMA battery. I thought I would be paying for labor, at least, but in the end my total cost for the repair was $0.00.

Connie explained that it was partly because the Insight was something of a concept car for Honda. It didn't feel right that the IMA battery should expire a mere 5 months after the warranty did. The service manager described this as a one-time good-will gesture on behalf of Honda and the Honda of Pasadena service department. (I think they're telling me not to expect free repairs in the future. But why would I?)

I have always liked having my car serviced at Honda of Pasadena because I can work in the "quiet room" and they have free wi-fi. They've always dealt fair with me. But this particular experience was above and beyond.

Many service departments would have been delighted to take my money for this repair, even if they had some kind of special leeway for a hugely expensive part for a car that Honda isn't making any more. Honda of Pasadena's service department deserves a great deal of credit for doing the right thing.

Went here to get my car serviced. Service was great and pretty on schedule with the estimate time given. Thwlhe service was pretty quick given the circumstances we are in now. The agent was great, kind and professional.

Excellent service and outstanding service advisor in Nick.

Fred K. was awesome and very accommodating and provided great service! He was patient as I looked at my options and answered any questions that I had. He also explained every feature that the cars had and when it came to closing the deal he made sure that I understood everything on the contract. Would definitely recommend him to friends and family!

Had to leave my car overnight because I was unable to pick it up the same day, they picked up my wife from home the following day which helped with our busy schedule. Thanks Honda of Pasadena

I stopped by a few days ago at Honda of Pasadena, fred kabrite the salesman greet me with a big smile . I was looking for a Honda accord for my wife show me all the features of the car knows his products very helpful I was very happy with the presentation, I will bring my wife after the holidays to see fred kabrite at Honda of Pasadena, I highly recommend Honda of Pasadena.

Everyone at the service department was indeed helpful and friendly. The oil change took 90 minutes which is a bit longer than they estimated. The waiting area was on the warm side but it is the middle of summer I guess.

Excellent service and the technician Trung, I think, found my credit card and very kindly left it in the car.

I bought my car here and it is where I also have it serviced. They are pretty reliable and the service and personnel are good.

I was brought in on time for my appointment. Henry was very pleasant and helpful. The price I was quoted came out to less which made me happy, and Henry washed my car too! Did a great job on my car. Definately recommend this place.

Very polite and courteous. Gave me the best deal and experience as a first time buyer. Thank you.

This place is garbage. I've been trying to get a rental approved for the past several months, and we keep getting the run around. The first time I asked for help they turned me away because I didn't have the car with me, yet I had all the information needed (including the VIN, which clearly showed a recall was necessary).

When I made the point that I had a daughter and if I was supposed to risk her safety so they could see the car, which would end up stored at our place eventually anyway, the lady said, "Well, let's hope for the best." Yea, let's hope my family stays safe while I keep being asked to wait.

I finally called main Honda headquarters; when they said they had finally sent the information to this location, nothing was on file when we again visited.

I'm not sure why we had to call headquarters to begin with. The dealership itself should have been authorized to approve a rental (according the main Honda people).

This is ridiculous and those commercials are a joke.

ZERO stars.

I'd had various levels of service over the years but after taking my car to Laurence I stopped shopping around at various mechanics. The service here has always been great, sadly he moved on and I started looking for another mechanic. Today was my first visit back and Michael and the team took great care of my wife's car I will be continuing service here. 5+ years and Cars still running great.

My car would no start which seemed unreal with 6,500 miles on it. My fob would not work either so I called Honda to see if I could call AAA, Honda confirmed I could. AAA got my car started, said I needed to have it on for a minimum of 1/2 hour as there was a battery problem. Got the car to Honda, they replaced the battery under warranty. Called and said I could pick up the car and every thing has been fine since.

Great service, thank you! Thumbs up to Daniel Guzman!

Even though the service and repairs for my car took longer than initially expected, Honda of Pasadena did a wonderful job keeping me updated on the status. I appreciated the friendliness and professionalism of the staff and will happily come here again in the future.

I went in on an emergency repair which I assumed was going to be a headache, expensive and a long wait. Henry was awesome in the service dept. He got me in, fixed and out in an hour and took care of me. He was patient and friendly and right away eased my frustration. Thank you Henry!

Karen and her staff were very helpful! You can definitely feel the positive energy that Karen carried and it made for a wonderful and pleasant experience. She took the time to answer my questions, address my concerns, and follow up with updates as soon as they became available. She made sure that I knew who to contact when she would be unavailable because of her day off and made me feel welcome and like a very valued customer. Karen is definitely an asset to this company and her interpersonal skills as well as her professionalism give me peace of mind and make me feel like I am in good hands. She even took the time to wipe down the inside parts of my vehicle as a preventative measure for COVID-19 and made me feel like she genuinely cared. Thank you Karen and to the rest of your staff!

Guys go to "Mo" He is amazing and he stayed with me for hours to make the deal work out for me. "Mo" was very helpful and very patient. He even stayed after hours to make sure that everything was going well. He even gave me a private lesson on how everything in the car works. So if any of you guys are thinking of buying a Honda in the pasadena area, you should go directly to Mo.

Fantastic service attitudes. Karen was amazing, friendly and really knows what she is doing,

Just bought out the lease on my car. Everyone at Honda of Pasadena was very helpful and professional throughout the process. Great service and highly recommended for anyone who is looking for a great deal on a Honda.

I would recommend Honda of Pasadena and take my car there again! My battery light went on and they were able to fit my car in the schedule and fix the problem with in a reasonable amount of time. George was great and let me know of the maintenance specials that were going on and help me save some $$$! Thanks George and Honda!

Professional and efficient service (again) completed by time promised. Appreciated respect and adherence with all COVID safety precautions.

Service was prompt, and thorough! I also got a free car wash with my service! Honda of Pasadena really took care of me!

My experience with Pasadena Honda was excellent, I was received at my appointment time and the repairs were doing very quickly. The gentleman that attended me and the car was very professional and explained the repairs in detail. His professionalism should be commended, with employees like him it makes the whole experience pleasant. I look forward to continuing to come to Pasadena Honda for all future services and repairs, and to recommend your dealer to everyone I know.

The letter I received notifying me about airbag recall said that the repair should take about 45 minutes. I know better than that. The service advisor said 2-3 hours. The actual time was 4 hours. I had things to do, walking distance from the dealership, so I made the most of it, but the estimated time should be made clear from the beginning.

I was hesitant to try. New Honda service department as I ve been going to Keyes in Sherman oaks forever, but after they were careless with my car and left a can of parts cleaner in my engine I figured it was time for a
change.

My reservations were quickly put at ease as the service tech Michael Tran was awesome, the receptionist was awesome and even the shuttle service !!! I don t know why I haven t come here sooner. This place left me feeling so good about my experience that I m referring everyone I know about this place !!!!

Karen was incredible! Knew her stuff and got me in and out very smoothly.

Great customer service, was given exact details as to what was going on with my vehicle, accurate duration of time to finish. No complaints at all

Got oil changed, took less than 1 hour, great service

Good deal at the purchase. Now, nine months and two services later, they ve demonstrated great and honest, straightforward service.

Great service, helpful and informative explanation regarding the work to be done.

Henry Mendez is a terrific service consultant. Wouldn t take my car anywhere else.

Tyke! Is cool! Edwin you re a breath of fresh air! Thanks guys

They never have appointments even for emergencies. Pathetic service.

The team did a great job handling my service! Highly recommend!

Always a fast and courteous time when I go get my routine car maintenance checkups

Just purchased an odyssey through Mo Halawa and Brandon Burney. Brandon helped me over the phone with all the questions that I had and he even brought over 2 cars that I was interested from the sister store that he did not have in his dealership. I was interested in 2 different color and he was able to get both colors within couple of hours so I can come in on the same day to make the purchase. When we came in, Mo assisted us with all the process from showing us the car to explaining all the question we had when we saw the car. It took a little over 2 hours for the whole process of test driving to purchasing the car. Mo was very professional in dealing and answering all our concerns. Mo even called us 3 days after the purchase to see how we are doing with the car and he even took more time to answer some questions that we had regarding the car. I definitely recommend this dealership and both of the reps that we were lucky to have met and dealed with.

My family and I have bought about 17 Hondas from Pasadena Honda in the last 5 years. We have a very busy schedule. For us it only takes a simple phone call to "Frank" with what we want to buy. Cruise in and leave with a brand new Honda within an hour.

Thank you again for helping me buy my niece a new car.

Great experience at Honda of Pasadena with Mike Tran! It can be hard to find honest and trustworthy mechanics these days, but I had no worries at Honda. They did an amazing job. Mike was very friendly, respectful, and communicative. Will be requesting for him again when I need my car serviced.

Excellent customer service. Henry was very professional and a pleasant to deal with. Thank you for always doing a great job!

This was a great experience! Honda is the best. They let me bring the car right in, were able to patch the tire and the price was so reasonable! Thank you! I m editing this review to add my most recent visit for COVID; they were awesome! Super safe and so professional. My car battery wouldn t start, and they helped me to get the car in restarted, and replaced it. I have loved Honda for the entire 16 years of my car and I wouldn t go anywhere else.

Mike Tran has been awesome! He's my go-to guy since day 1. Been going to Honda Pasadena since 2016, highly recommended service location!

I had to wait one day for a part that was ordered for the car. And the next day I was driving my car home. Great!!!

Great price on a used honda accord I didn't see anywhere else close to matching. Kenny my salesman provided an easygoing experience where there wasn't much room to haggle since it was priced so well. All in all I was in and out in around 2 and half hours

Karen T., the service manager, was super friendly and helpful. The work was done well under the estimated time that they gave to me.

Excelent work. They made it happen. Juanito, Ray and Ckark. I rate them a 10+

My husband had an appointment at 7 am he waited one hour and 30 min and he went up to the desk to ask if the car was ready, since they said it would take 1 hour when my husband asked the person at the counter They responded oh yes your car it s ready let me get your paperwork . My husband said no one called him to inform him the car was ready who knows when or what time car was ready if he hadn t asked he would probably waited longer .I really wish they would improve service when we visit the service Dept and also on the phone .! It s a bit un organized ...! Sad to say it has not been a great experience

I'm giving it 4 stars because I've only actually been there once, I happened to be in Pasadena today and recently got a new phone a couple days ago but was unable to pair it with my new 2018 Honda Accord touring. I called and the girl on the phone was very courteous and said come on over and you don't have to wait and she was right the sales manager hooked me up with a guy that in literally less than 5 minutes had it connected. In the short time I was there everyone I came in contact with was courteous and although they were busy the customers seemed happy and things appeared to be moving smoothly in the service department. The only reason I didn't buy my car from them is because it was a bit far from where I live. I will definitely be back in the future though.

I just purchased a brand new 2016 Honda accord at Honda of Pasadena my salesman is Johnny La , and he is very helpful and get me a great deal I will recommend my friend and family to Johnny La .

I am writing this review specifically about our positive experience with Diego (a salesman) at this Honda dealer. My husband and I recently went to Honda of Pasadena for the first time for service on our Honda Pilot. The first person we encountered there was Diego. Even though he is not part of the service department, he went out of his way to greet us and make sure that we were taken care of and directed to the right area. He was very helpful and friendly. He made us feel very welcome even though he's a salesman and had nothing to gain by helping us since we were only there for service not to buy a car. Coincidentally we returned a couple weeks later for a different service problem and who was the first person to greet us again? Diego, as helpful and friendly as the first time.

We bought our Honda Pilot from Goudy Honda and have always gone there for service. We have not been unhappy with Goudy. However, we have decided to start getting all our service done at Honda of Pasadena based on great employees like Diego. We have always owned Hondas and when we are ready to buy our next Honda, Diego will be who we intend to buy a Honda from. We are very pleased with Honda of Pasadena in general and Diego specifically.

We bought a used non-brand car. At first we were hesitant with the car due to some mechanical issues. We had to bring the car in for service a few times. I worked with Andrew and Egor who both worked with me on making things right. It wasn't an easy process but they did step up to the plate in which I was thankful for their attention to the problems.

Smooth easy deal, Kenny, John, and Johnny were great, would definitely recommend and do business with again!

I ve been a client of Honda of Pasadena for over 6 years. I ve never had a bad experience. On the contrary, the service department staff has always made me feel that taking care of my car is their top priority. I ve always been treated in a professional and courteous manner. Everyone I ve ever dealt has been friendly and extremely helpful. I m very happy with my Honda and the staff of Honda of Pasadena.

Service rep was excellent, professional and quick. I recommend reinstituting your 10 mile drop off and pick up. I had to pay $20 to Uber to work which is within 10 mile distance

Had the smoothest car purchase experience ever! David and Mo made sure that the car I wanted, I got! No hassle, no games. Simone explained all the paperwork and made it easy instead of a chore. I d definitely purchase a car from Honda of Pasadena again!

David Beard made this one of the easiest transactions I ve done. I would definitely recommend anyone shopping for a new car to come here. Simone also made the financial portion of the deal very easy and fast. Thank you for everything.

Everyone is polite and kind most important they have them most excellent customer service . Karen was so helpful she went out of her way to help me with car .thank you Karen appreciate you so much.

Based on a service visit: guy outside told me I wouldn't be seen without an appointment because they were to busy. Got turned away. Came back to ask for an appointment, was greeted by the service manager who said I could be seen. -.- . service took about an hour. I used there WiFi room. It was dirty. I cleaned it up. Set aside the computer on the floor, wrapped the phone on a separate table, Ethernet cable was stuck under the computer so the cable was pinched. I had to fix that to get a direct line. I hate disorganisation so thank you for that haha. Service rep was good, her name is Monique? I think, but very kind, helped clarify my questions. I would return.

George helped me with my AC service last week. Although the AC part wasn t immediately available, he made the whole process a pleasantly productive one. He was proactive, friendly and result-driven. They provided me with shuttle service on the two days I need to take in my car because the part having to be ordered. I usually shy away from coming to the dealership for my car service but this recent experience definitely changed my view about that. Thank you George and Honda team!! You made my week!

Mike Tran of Pasadena Honda, service department
is the most helpful and kindest person.
I have full confidence in him and in the service
department that my car is in good hands.
Thank you,
Edna

Karen and Henry are so helpful!! They make me want to come back every time. Karen especially helped me with my AC compressor for my Honda Civic, which is (overly priced) but the new monthly payments option is wonderful, and good for building your credit score up too, if your young.

I had a very positive experience with Mr. Ray. He answered my questions and was willing to wait until I was able to buy.

I was not satisfied with the car I initially leased through Honda of Pasadena and inquired about my options through their chat functionality. I was lucky indeed to find myself working with Mo Halawa, Internet Sales Consultant. Mo was patient, careful, consultative, honest and genuinely happy for me when I made my choice of a Civic Hatchback to replace the Honda Fit I'd originally leased.

Service Advisor Henry was outstanding. Work completed in reasonable time at reasonable price. Knocked off a star on the pickup. Picked up after service hours, about 6:30. Thought the place was closed. Showroom dim. Some bean counter foolish idea of saving a few bucks on electricity. Dumb. Made for a creepy setting. Felt like I walked into a Shark nest, all the salespeople approaching me and sizing me up. Lousy amenities for customers waiting. Stale cheap coffee, no snacks. The receptionist who handled my closeout paperwork seemed to be the only 'safe and sane' person in the building. Nice folks generally, but their stress is obvious

Thanks Mike for your very professional and courteous service.

I took my car for service and Henry was the advisor very nice and good customer service.

I am very grateful to Karen and Arnaldo for helping me to the best of their capabilities!

I will be back not because it takes sooo long for a oil change but for the Great Customer service!

Fred Kabrite made our day yesterday! My husband and I went in looking for a used car and left with a brand new car :). Since we arrived everyone was so nice and courteous. Fred Kabrite went above and beyond to help us finding the right car. He was so patience and answer all of our questions. He explained the difference between the cars we were interest in, and we never felt rush while we were making our decision. He give us the best advice and we even tested drive two cars while we were there. We are so happy with our new car! And we thank Fred for all of his patience and help. If anyone ask us where to find a good deal and a nice car, we will definitely send them to Fred Kabrite at the Honda of Pasadena. Thank you Fred!!

Great customer service. Kenny and John were extremely helpful and made my new vehicle process seamless and quick. Thank you!

. Henry is the best service rep at Pasadena Honda. Awesome friendly service always. He takes the time to make sure your car is in tip top driving condition. Thank you to Henry!