Honda of Pasadena Review

The Pasadena Honda service department provided excellent service ! My car service was completed in a timely manner and the customer service representative was very pleasant .

They always take good care of us here and have great customer service.

Always receive swift, polite, courteous service. Thanks!

I received great help, and options as to weather purchase or lease a vehicle. I worked with Veronica, Mercedis, and Richard. I ended up getting a great vehicle thanks to the Honda staff

Got my car here around a year and a half ago and still drop by to get my oil changed. I would recommend buying your car from them. My only problem is that the other services seem a bit pricy.

Michael was super helpful and went above and beyond to explain and inform me of what was going on with my car. His pleasant demeanor was the icing on the cake. I ve always had excellent experiences at Honda of Pasadena. Thank you!

I was shopping for a Honda Passport. I remembered Costco had an auto program and through that program I was sent to Honda of Pasadena. They had what I was looking for and the rest was a simple progress. No pressure to look at anything but what I wanted and they delivered great customer service. Ray was the sales rep and Simone handled all the paperwork smoothly! I havent bought a car in 10 years and this was a great experience! Highly recommend!

Great customer service!! Very satisfied with the work done with my car. Had a early appointment, dropped off my car and it was done 2 hours before the time estimated.

Great experience because of the excellent service I receive from Michael Tran . I bought my 2014 hybrid Civic from Honda of Pasadena in 2015. I continue to have my car serviced at the dealership in no small part due to the professionalism and support of Michael Tran. Always helpful Michael is a great asset to Honda. I would not hesitate to buy another Honda thanks to my experience with Mr Tran at Honda of Pasadena.

I couldn't be any happier with the excellent service provided by Honda of Pasadena, special thanks to Juan Morales from the service podium, ask for him you won't regret it
Thanks Honda

My Pasadena Honda service was on time and to spec. The estimate did not change, and I was able to get a software update (for recall) done simultaneously for free. Nick was a professional, courteous, and spot-on in his time estimate. Even got a lot of work done at the great Honda waiting-room facilities!

I was referred to Honda of Pasadena by a friend and was told to see Mike Tran, I was blown away with his kindness and professionalism. I have taken my vehicle to a different dealer multiple times with no solution, within an hour Mike had diagnosed the issue and had it fixed within the day. I was even contacted after my appointment to make sure my car was still working properly. From now on I will only take my vehicle to this location!

I have been leasing Accords from Honda of Pasadena for years because I love their service. Recently stopped by to see if leasing a new car with a lower payment was possible. Mark Butnuh looked into the options for me and although my payment remained the same, I came away with a new car that met all my high maintenance requirements within 2 1/5 hours. I was incredibly happy with Mark's incredibly professional and easy service. Thanks so much!!!

Go to this location. They are awesome and keep you informed. The guy who helped me told me what I was going to pay for that day. He told me about my two free oil changes that I didn t know came with my car when I bought it and they informed me about what my warranty covers and switched out my battery because they saw it was low. The guy quoted me an hour to and hour and 15 mins and an hour in he came to inform me it would be a little longer. I super appreciated that because the last Honda I went to quoted me an hour and I was there 3 and no one let me know why it was taking so long, I kept having to go look for someone to ask where s my car and then they tried to add some charges while they had my car in service. But this location didn t do any of that. They kept it top notch. Go here if you get your car serviced by Honda.

Slow during early mornings so its perfect to drop-off cars! Shuttle drivers are very amicable!

Got a service appointment the same day I called. Easy check in with the service greeter. Bill was as specified on check in.

Exceptional service
My service advisor name is
Edgar Ramirez
Just to be short
He is PROFESSIONAL

Went in for a scheduled oil change & multi-point 20K inspection. My appointment time was observed promptly and they were finished in less than an hour. Possibly much less, as it took them a while to find me hiding out in their internet lounge, which is very quiet & convenient for telecommuting while waiting.

From making the appointment to getting me home safely, Honda of Pasadena made everything easy and comfortable. Everyone is courteous and helpful there. I had to have my car serviced for a factory recall order, and they made sure the parts were there, they scheduled me quickly, and I received numerous confirmations and reminders. When I arrived it was clear that they were practicing all the smart public health mandates and made sure a service technician (Nick/Nicholas) was there to walk me through what would happen. When the expected time was going to be longer than I was originally expecting, they offered a courtesy shuttle to bring me home. Nick called when the car was ready, another courtesy shuttle arrived almost immediately, and Nick wxplained what they did (service completed, along with a full inspection added in), and he walked me to my car to make sure I was happy with everything and safely on my way. Everyone there seems receptive to feedback and everyone seems happy to work there. I m happy this is the dealership where I got my two Hondas in my life and I m happy they continue to handle my mandated services. The parking lot can get very crowded so please use caution entering and exiting.

When I called the Homda of Pasadena for a service, the people there quickly got my appointment and service my car right away. They are very flexible.

Service is great, waiting time to drop off my car is short. Karen provides great service.

Nicholas Cuddahy usually is the service guy that often helps me. He's awesome.

Phenomenal. Oil changed. Car was filthy and they gave it a wash (from the outside only) which is still above and beyond what they should do. AND free shuttle back home to work and pick up when car is done. 10/10 would recommend

Brandon Burney was amazing. I've bought several cars from him and the team at Honda of Pasadena. They make it so easy to get a Honda. The selection of cars was great. Brandon showed my family all about the Accord and convinced us it was the perfect family car. I love the backup camera and all the technology. Everyone knows Honda is "numba one". Chris and Brandon made the deal quick and easy. Jeff's employees are all very friendly. Another reason we bought there is that the service dept is quick and helpful. If you need a car for your family save time and just go to Honda of Pasadena on Foothill blvd, ask for Brandon Burney and you'll be treated like family. In a world of Honda dealers, Honda of Pasadena really stands out. Quit reading this and just go there...you'll be happy you did.

LOVED your Service Center very much. Took care of my concern very well. Just be more prompt in giving feedback to your clients more adequately. Will go back again soon

I like this branch. I have bought and or leased every one of my Hondas here.
The service department is very nice. The people are very courteous, attentive and efficient. Karen is new to this branch. She knows cars which is vey important to me. Most importantly she explained in detail before I dropped off the car and at pick up. She is calm and collected and puts you at ease especially if you re a woman. You know what you re dealing with and that s so important and reassuring. She s great.

Great service by Henry in the service department. He helped me with my battery and explained some questions I had in regards to using my vehicle.

Want the best experience?! Go see the internet manager Veronica Gray over at Honda of Pasadena! No matter what your situation is, she will get the job done. She comes highly recommend! And its well worth the distance.

Needed additional keyless fobs. They arrived when promised and the service techs processed the order snd the programming in a shorter period of time than expected. Everyone I dealt with fir this event was courteous and had their act together on a busy afternoon.
Thsnks for being open a Saturday afternoon

Karen was great but the service department kept losing the part I ordered. They would call, confirm my part had arrived, then when I scheduled an appointment they couldn t locate the part. This happened several times. Fortunately, Karen helped get it done (5 stars for her) but otherwise there seems to be a lot of disorganization.

Excellent service by staff, helpful, knowledgeable, friendly and personable. They have a nice facility, quiet room and outlets to charge. Karen was hilarious and took good care of me. TY!

I give up on this place. Took my car to get serviced they took 5 days. They didn't call me at all I had to keep calling them. They don't even answer my patience definitely ran out. They wanna charge me and say it's not covered in the warranty. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE.

Fred was honest and friendly, he earned my trust which made the whole experience great. Will definitely recommend Pasadena Honda.

Review for sakes department: I had a great car buying experience with salesman Brian Lee. He was very helpful from the initial call to setting up car features after the purchase. Most importantly, Brian was fair and very efficient.

The entire process took less than 3 hours. There was no haggling, no back and forth, and no let me talk to my manager. There was no pressure in making the final decision. The internet price was honored and the after-market car alarm was removed without hassle.

I would give a higher rating, but they took way too long to complete my service. I was waiting and they promise my car back by a certain time and didnt have it done. It screwed up my day.

Everyone is very pleasant. Even gave me a discount; and that is always welcome. Recommend this dealership.

Excellent Honda dealership! I took my car to get it serviced and I was Very satisfied with the job that was done on my vehicle. The staff in the vehicle service department was very professional and friendly from start to finish. I'll definitely do business with them again.

Great service from Karen!! They always treat me well here. My car is an 06 Accord and they never try to rip me off!! They ask me what I want and that's what they do!
They DON'T call me later and tell me my car need $1000 worth of work when it really DOESN'T , LIKE SOME SHADY MECHANICS
LOVE MY HONDA PASADENA

Friendly quick service at low cost, they even did less than originally quoted when they realized I didn't need a tire rotation. I could not have been more pleased with my first service here.

My service agent (Juan, I believe) was probably the most helpful of all I have worked with in the past. He was knowledgable, friendly, and had a sense of urgency. I appreciated his service very much.

Went in for extended warranty service. Prompt and reponsive. Thank you!

Super love the service. Honda stands true to its ad promo of excellent customer care. Honda of Pasadena is surely a place that you will not regret referring to friends and families. Fred is a superb sales person. Took very good care of me from beginning to end and his excellent service does not stop after you bring your new car home. He calls just to make sure that everything is okay. Never had this level of care before. I am very satisfied.

Special credit to David and Danny too, they had me go back and sign a revised contract agreement because they were able to lower down my monthly lease cost. Where else can you get this level of service but at Honda of Pasadena. Keep it up guys.

Yesterday we purchased not one but two cars from Honda of Pasadena yesterday. I just wanted to send a review to the public that by FAR this is one of the BEST DEALERS we've ever encountered in the history of our lifetime. During the process, we had at least 6 people that assisted us in this purchase, all of them were helping each other out in the process to speed up the time of these transactions, not only were they working together as a team (very important) but they also alert you of the best deals you can get during this season. Thank you to Jeff and your staff for making this a great experience for us. For those of you who wants a good experience in car purchases, try out this dealer. YOU WILL NOT BE DISAPPOINTED. MERRY CHRISTMAS, HAPPY NEW YEAR AND BEST OF THE HOLIDAYS SEASON TO ALL !!

I struck a deal with Michael Angelo for a certified used Honda accord. Compared to other dealers, he was very kind and friendly to us. Enough test drive to gauge the car. He gave me a price that matched the internet price exactly.

The finance guy (Edwin) was also pretty nice; most dealers would try to sell us many optional stuff, but this guy backed off the moment I said no.

Overall, no bait-and-change, quick process (took me about two to three hours or so to get the car), and friendly environment. I encourage anyone who would like a quick and honest buy to consider this place.

This is my third time buying a Honda at Honda of Pasadena. I have worked with each time and he is the best! Can t think of a single criticism. Will be back again if I need to buy another car.

Nicholas of Honda of Pasadena was absolutely amazing, as was Chris, the manager. Both are attentive to your needs, caring, and ethical. It is always a challenge for me to go to a dealership because of my limited automotive knowledge. However, I have come to trust this dealership. More specifically, ask for Nicholas. If you have any questions, rest assured, both Nicolas and Chris work hard to achieve 100% satisfaction. Thank you for a great experience.

Very friendly and on time and honored my extended care contract no questions asked.

Henry assisted me and was very professional. He discovered the issue with my car quickly and was able to get me back on the road promptly.

Great service with very friendly & attentive Service Managers!!

I came into this dealership last week with a preconceived notion that car's salesman are pushy and don't care about the customers experience but I came here and spoke to a gentleman by the name of Daniel Guzman and he completely changed my perception. He was extremely nice, not pushy, and made me feel very comfortable with doing business with him. I would definitely recommend this dealership to family and friends!

I brought my 2004 Element in for a warranty passenger airbag recall fix. I had a great experience. I called, set up an appointment with a very courteous woman for a day and time suitable for me. (7:30 Wed). I arrived with the vehicle Wednesday morning at 7:30. I had been told a service representative would not be available until 8:00, but decided to arrive early in case there was a long line to wait in. I was met early at about 7:45 by Henry. He was very pleasant, efficient, as he checked me in. I told him I would be back around 4:00 in the afternoon. He assured me my car would be ready to pick up. When I returned I spoke with Henry again. He had papers ready to sign. My vehicle was promptly delivered to me. All personnel were friendly, courteous, professional. All around a great experience.

Great service. I had my van towed in and Edgar was great. He even found a coupon which significantly lowered my cost.

I worked with Michael Tran today. He was professional, friendly, and very helpful. I m very happy with Honda of Pasadena and will be returning for future services.

I have been taking my Honda Accord to Honda of Pasadena since I purchased it. I have always received excellent service. I have confidence that they are thorough when checking it, always take time to explain any issue, patient with any questions I have, and everything is explained well.
I go to Edgar Ramirez and he is an outstanding Advisor. He knows me and my Honda well and he's a pleasure to work with.

Did a great job, made sure I got current discounts. Completed service by promised time

On 2/3/13, Richard "RC Charvez, the internet sales manager contacted me after I requested a quote for a 2013 Honda Accord Sport model. RC and I exchanged several text messages and phone calls and set up an appointment on the same day to get the car. RC was very professional, courteous and an excellent sales manager. When we got there, he was ready for us. Got the car and papers ready. He helped me got the car that I wanted and the price that we wanted. He showed me the car features and set up my bluetooth for me. You were great!! Thank you!! RC also did a lot of follow up to see if I needed any help. Thank you RC for your excellent service!!! I had a wonderful time shopping for the car and it was because of your excellent and professional service!!

Tony will treat you very good and will do anything to help you!

This dealership has a real family feel. I started by looking for my car online via Costco and was referred here. There was no high pressure and my salesperson, Johnny La, was super helpful every step of the way. They sincerely worked to find the right vehicle for me and the experience went smoothly from start to finish. If you are thinking about buying a Honda, I recommend Honda of Pasadena.

I took my car here a couple of times and I all I have to say is these people have terrible attitude once you sign their release form! First they refused to give me any price range upfront except a range of ~$400 to $500 for some oil change and simple inspection, then I received a call that my service would cost $650 because more repair had to be done and I gave them permission to go ahead and make necessary repairs. Once I showed up to pick up my car the bill was ~$1,100 and the manager had such attitude that how do you even dare to question the price and totally denied that the initial quote over the phone which was after the technician diagnostic was almost half of the final cost! Of course I did not accept the nonsense and finally lowered it to $950, another simple sign that how much their price was unrealistic at the first place! They did not even tell me what services have been done on the car, did not show me replaced parts, except a 2 minute quick talk and a read-it-yourself technical printed report!! The manager was so inpatient when I asked about the type of services and type of oil and break pads they put in my car that I almost felt I am totally unwelcome in their shop and all they wanted was my money for their over priced service! This dealership needs some major customer service upgrade.

I've bought two cars from this dealership and I just purchased my third one. The experience here is always great and I always get the best price after doing research at other dealerships. I walked in, spoke to salesman Fred Kabrite and told him exactly what I want and he delivered! I got the exact car I want with the right price. Fred and Mark in financing made this experience better than I expected. I know I will return for my fourth Honda in the future.

Wonderful dealership to buy a car. This was my first time ever buying a car and I will tell you I was nervous beyond belief. My car had just broken down on me and I needed a car ASAP to get to work but I couldn't afford high monthly payments.

If you are coming here I recommend asking for Hassan "Mo" Halawa. He made my buying experience smooth and easy. He did his best to work out an affordable monthly payment. Wonderful sales man and not like your stereotypical salesman you think of when going to a dealership, hes here to get you a good deal and make you happy for your purchase, not regret it.

Mo was so patient with me, I was sitting there contemplating the coming 6 years of payments id have to endure, and i couldn't make up my mind.. but soon enough i decided to get the car.

Thanks Mo.

I Had a very good test drive yesterday Ray Wang is very nice and gentle I like my new car very much thanks Ray^-^

Had an overall good experience with customer service there. Though I did have to wait about 1 and a half hour for an oil change, they informed me about it beforehand so it was expected.

We traded in and got a new lease with Ray - first time and last time at this dealer.
Sneaky customer service - they were not upfront about what they were charging us, despite all the questions we asked - persistence in being sneaky. No thank you.

Came in to have my AC fixed, and after the service was done was told it was fixed. After running to AC I noticed it was not blowing AC air. The next day I called the tech advisor I worked with regarding this, but the transferred call went to VM. I left a VM, but, as of today (2 days after leaving VM) the advisor has not called back. Seems the customer care stops after paying the balance on the work order.

Thank you Benito and David for helping my family go home with a 2016 Honda Civic LX, with only 16,000 miles. Process went by smoothly and with little pressure for up sales. I m excited to drive again.

My advisor at Honda of Pasadena, George Juarez, was exceptional! Very knowledgeable. Spent a lot of time answering all my questions. I highly recommend Honda of Pasadena.

I spoke to them for 2 days mentioning what kind of car and color I needed. They email me saying they have the exact car model with the exact color I wanted and called me evening to fix it. But BOOOMM after I came some other representative says Oh am sorry I have sold that car yesterday to someone else!!! .. like how do you expect me to jump over ur emails and blindly get fooled. Bad dealer..

Honda of Pasadena typically does a good job for me. My last visit included a recall repair for an airbag inflator. Unfortunately, the paneling was not properly reset and the console had glue on it. I pointed it out to Nicholas, my advisor that day, and he had Brian (technician) immediately repair it. I was happy with the immediate attention. I agree , it should not have happened but I was happy that Honda accepted the responsibility. Nicholas was right on top of this and stood by until the work was done to my satisfaction. Thank you Nick.

While I have been having issues with my 2017 ridgeline. The service department has been going above and beyond to diagnose and fix the issues. From electrical(windows not working). Wind noise (driver door seal) which they haven t been able to fix but not for lack of trying and most recently my phantom engine check (emissions problem) that comes and goes. While the ridgeline has had its share if issues the service department has been great. I don t believe a non Honda service would be able to find all of the problems that are sometimes endemic in first year models.

Friendly service. Great staff. Took too long for us though

Henry was fantastic to work with especially in these times. Thorough and informative. He s a pleasure and I ll always ask for him while doing service. My car is running great as the issue was solved.

My experience at Honda of Pasadena was excellent. Fred Kabrite was very helpful and he provided excellent customer service. Dealing with people like fred Kabrite makes me want to definitely refer family and friends to Honda of Pasadena. Thank you Fred for all your help.

Thanks Fred for providing me the answers I needed to make my purchase!

Friendly and knowledgeable staff. Quick turnaround time. Comfortable waiting area. Will return for future services.

Karen and the team always take good care of me and the car.

George helped me out with my Honda Accord. He was upfront about the prices and the work being done, and even how much time the job would take. I was very happy with the service. Thank you Honda it was a professional job well done!

The team at the service center is extremely hospitable and from the moment I pulled up everything was done with efficiency. I did not have to wait any longer than the time that was said to me, and they explained the service being done on my vehicle very clearly.

Great customer service! I felt like I got the best deal here because they worked the hardest to get me a great deal. Other dealerships said to take the price this one gave me so I did!

Nick is always courteous and thorough. He explains everything while acknowledging what I know about my vehicle. That is a hard quality to find sometimes!

Honest service representative. Fair prices. Efficient time.

Henry is a great service advisor who went above and beyond.

Honda should've made it clear that the maintenance package for my leased vehicle EXPIRES before the lease is up.

Henry was kind enough to help me out and is the reason why this review is 5/5 stars.