Honda of Pasadena Reviews

They offered lower price in email/phone to trap you in. Then they tell you there are extra fee and raise the price.

Great experience. Second car I purchased in two years. On both occasions I experienced five stars.

There was an issue with a car I purchased as Certified Pre-Owned. After being given the run-around by a couple managers, I contacted the president who promptly fixed the issue.

The shuttle service makes making an appointment really convenient. More importantly, I like how everyone wears a mask to decrease the probability of spreading the coronavirus.

I got a new car here with the help of Mo, Lin and David. They were all amazing and I got a great deal! I would highly recommend and ask for Mo he will take care of you!

I ve been happy with this dealership. The service advisor, Nicholas, has always been so helpful.

I had a very good experience at Honda of Pasadena. Nicholas, my adviser let me know approximately how long it would take and kept me updated on progress of the service being done on my card.

It's been a long week looking for a car for my son, we have been to every dealership from Kia to Toyota and out of all of them we found this dealership provided the best service. My son was interested in the new Accord so I called in and set an appointment, very friendly phone staff. We arrived at the dealership and were greeted by a very professional salesman by the name of Alex, was very informative and not pushy like most salesman are.
We ended up not purchasing the vehicle because we still need to compare it to the Hyundai Elantra, but if we do end up deciding to go for the honda then I wouldn't take my business to any other dealer or salesman.

Honda of Pasadena: A+
Alex, Salesman: A++

Had a great experience. Brought one of my cars here and I always come back for service. Reasonable and promptly indeed!

Hello I m very happy with my beautiful car and a big thanks to Honda team Alex for helping us find a good deal will highly recommend Honda of Pasadena

Michael was great received an oil change and tire rotation and found coupons for me. Great service and friendly.

Service at Honda of Pasadena is excellent. Price is comparable to other shops in the area. I wouldn t take my Honda anywhere else.

Mike was very helpful and gave me a complete rundown of the tuneup. Not only was it thorough, but it was quick as well! No reservation and I got the car before noon. Appreciate the help from the crew as well!!

First time buying a car, found one I liked at this dealer. Walked in. Test drove. Next thing you know I was driving out of the lot with a new car. Very helpful and worked with me to get the deal that I could afford.

Drop off my car on time for oil change. Got my car back as promised time! Edgar took care of it without delays! Happy with their services compared to other dealer. Plus they give us a ride to places nearby, got a chance to go shopping and grab something to eat!
And got a discount too .Thanks Honda if Pasadena!

The car was not negotiated in the end. The salesman asked me to wait there for two hours without giving any news, and then sent another salesman to send us away. If I did n t sell it, I would n t sell it. people

Pleased with a same day appt and fast service, but did not receive your complimentary car wash.

Excellent customer service from the attendants. Friendly and helpful.

My maintenance appointment was handled very well. All Covid-19 guidelines were followed and the vehicle was returned in a timely manner + a free wash was included.

The customer service is pretty great overall, I am just really disappointed in the way things were handled at my last visit. I went in for a car service, I was told it was only going to take 1.5 hrs so I decided to wait it out at the center. The service took about 4 hours! They only changed my oil, air filter, tire rotation, and checked brake fluid and somehow ended up charging me $500+! I am never going back here because not only did they up-charge me for parts but they wasted my time. It should not take 4 hrs to do those things.

Love Karen she has been very amazing takes care of me a d explains it to me well

I purchased a car this past week and I was treated with much respect and courtesy by Fred Kabrite. Knowing how car sales can be Fred was a straight shooter. I just want to commend Fred and Edwin. They are an awesome team!

Good service, just missing some details. Car was supposed to be washed and wasn t. Seat and carpet protectors were still in the car.

The service advisor at Honda of Pasadena, Michael Tran, provided excellent service on my Accord. I did not have an appointment but Michael was able to squeeze me in and had my car completed by the time he promised. He took the time to go over any issues with my car and explained it in a way I understood. I was very happy with the service and will definitely contact Michael for any future service I need on my car.

This deaership is great. I was help by a wonderful man Fred Kabrite. Fred helped me find the right car for me at the right price and financing was a breeze. Thank you Fred and everyone at Pasadena Honda.

I got my van here although I feel that they overpriced the dam thing. Their service is good I'll give them that much. Its not a bad place to get your vehicle serviced but again I believe that they overprice everything here although for some of the things they didn't charge me so that's a plus. over all I didn't really have a bad experience just that for a lot of the things I can't afford it.

Good service, the guy who assisted me was courteous and efficient and answered all my questions. 4 stars because the lounge area good use some sprucing up and dusting.

Communication is excellent in the sales department. Went above and beyond. Highly recommend this dealer.

I hate the car buying/leasing experience. I messaged multiple dealerships asking if they would be willing to simply text me their best price, and most tried to give me the runaround but not Brandon at Pasadena. He was straightforward, really listened to my needs and made me the best deal with minimum pain or time wasted sitting at the dealership. All around best case scenario.

Great Service, friendly staff and quality work. There is no other place I would recommend when it comes to my vehicle needs. Thank you Honda of Pasadena!

This dealer is excellent and Michael Tran is very professional. He explained all details needed to be checked for my car clearly. I am very happy with my first visit at this dealer service today. Will come back and refer to my colleagues.

Prompt attendance, my service advisor, George was very helpful & knowledgeable. Happy to recommend anyone to service their vehicles at Honda Pasadena location.

Great experience. Chris really hooked us up, replacing my Civic s window belt molding free of charge. Professional all-around, especially with covid-related precautions. Provided 4 distinct services for me, and I got out of there at just $60. Highly recommend.

The service was great and the service advisor was warm, friendly, informative and knowledgeable. Great customer service!

Felix from Honda of Pasadena provides great service. He was very helpful thoughtful the whole process. I would recommend Honda of Pasadena to everyone. Thank you!

Karen and Rafi were both amazing! Karen made sure I was taken care of fast and efficient!

Bad experience with the sales people, they didn't seem to know where anything was so we walked all over the parking lot. The salesman left me waiting outside for a long time when it was super hot outside. I ended up going inside to find some water and so I wouldn't get sunburned. It just wasn't a pleasant experience and I won't be back. I had questions about my situation, but the salesman kept interrupting me and talking over me. I felt like he didn't care that I had questions and just wanted to move on to someone else. One of the worst experiences at a car dealership. I'm not mad about not getting approved for a car, I'm irritated about how I was treated throughout the whole process.

Great people here. Karen really made me feel listened to when I brought a kinda beat-up CRV I brought in. The sales team was very nice too. Easy car experience.

My family Bought a car from Brandon Burney he was very knowledgeable about the vehicles he helped us and it was a quick purchase not back and forth like it usually is . The staff at Honda of Pasadena was nice friendly and caring about us makes my family feel at home. If you need a car go see Brandon at Honda of Pasadena as well as Eric and David Tu.

I've been here several times for general maintenance and oil changes on my car. I just came yesterday to deal with refinancing my lease which was stressful for me and everyone involved made it easy and enjoyable. Every time the staff has been wonderful. From the friendly shuttle drivers to the people selling cars without trying to trick you into anything like other dealerships I highly recommend you take your business here.

Quick friendly and awesome service from our neighborhood Honda Service team.

Leased my CR-V here, no drama, just got a deal done.

Nick was terrific as usual . The repair was done in record time. Nick is the only service representative I deal with, since he is so pleasant and reliable. Lisa Davis

I had a great experience at honda of pasadena. Johnny La is a great,nice, patient and polite salesman. He worked with his manager Mike to give me the lowest payment as possible on the car that I want. They work hard to get me approved from the bank, they also provided and explain step by step through the process of purchasing and how I can save some money on my insurance. After couple of days after purchasing the car, I had some question so I texted him Johnny answered all my questions.I would highly recommend all my relatives, friends and co-workers to Johnny

I took my car in for an oil change. The service advisor did great explaining to me what else my car needed. I will definitely go to Honda of Pasadena again. Everything went smoothly.

Got quick, courteous, and expert service here recently on my Honda Odyssey.Very inexpensive for a thorough and successful check out of recent electrical problems. All is good again.

I have a service appointment at 7:30 am, I bring my car over at 7:20,. My car was still in the parking lot at 9:05. unpleasant experience, never go there in the future.

I purchased a car last Saturday. Amazing place everyone is very helpful and nice. A big thanks to Diego who guided me thru the process and was so helpful. I definitely recommend this dealer. Beyond Happy with Honda of Pasadena, specially with Diego. Thank you Diego!

I was looking for a vehicle to purchase and am super glad I found Pasadena Honda. They offered me a super deal I couldn t resist and drove away with my new used car. I m a first time Honda owner and I m super impressed at how great this car runs. I highly recommend
this dealership, super attentive and great service.

Andrew and Ray were amazing helping me buy my new car...they had me out the door in two hours! Both were super friendly and chill, exactly what I d want a car buying experience to be. Highly recommend!

Great dealership. Mark Butnuh is great. This our second car we have purchased from him. He's wonderful to work with. Service team is also top notch.

9/2 5/2920: I first purchased from Honda of Pasadena in 2014 (I still have that car for my daughter). I have all service work on both cars done at the dealership. I also check around for pricing and have found that they are competitively priced on the routine service and on the one repair I needed last year on the 2014 CRV. Since I purchased the car there I always get coupons for routine service work and the few times I did not have a coupon I ll remind them I m a good repeat customer and they have always given me 10% off.

I always leave feeling that I ve been treated fairly and that they truly appreciate my business.

Was attended very fast and the service was done right on time , not a minute more. Looking forward for my next visit

No haggling, gave me the invoice price and that s what I paid.

Had the pleasure of working with David Beard to find the Accord Hybrid I wanted. David was very upfront and accommodating to my needs. We were able to come to mutually agreeable terms quickly and I was able to go home happy.
Thanks for all the help!

This was , by far, the best car buying experience of our lives. Diego was friendly, knowledgable and no pressure. He gave us several buying options to choose from. We couldn t be happier with our purchase or how we were treated.

I don't usually write reviews but I had such a good experience when buying my Honda CR-V at Pasadena Honda, I feel I need to thank the people who helped me. Brandon went out of his way to find the exact car I wanted, and I had been very specific. He found it at another dealership and made arrangements to have it delivered to Pasadena Honda that same day. He kept in constant contact with me during the search and I appreciated that. Simone handled the financial end and was also very friendly and knowledgeable. She explained everything to me and made suggestions about accessories and insurance that I might be interested in. She wasn't pushy which made me more receptive to her suggestions than I normally would have been, and I did agree to a few of the extras! I have also been to the service department to have the accessories and alarm installed. They were very accommodating in setting up the appointments. Nicholas helped me at the first visit and Karen at the second. They were both ready for me with my paperwork and were both very friendly, professional and knowledgeable. All in all, I have been very happy with my experience here - and I love my CR-V!!

If you ever visit Honda of Pasadena for your car service, I strongly suggest you look for Karen. Awesome Girl!

Consultant was very friendly and service was completed in a timely manner.

They were fast & kept me well informed. Michael Tran helped me. He was exceptional.

Michael Tran takes care of our requests and issues from beginning to end seamlessly. This been the case with him for several years, we keep coming back even though it's more expensive and we have referred many of of friends to your location because of him. Thanks Mike.

I was very happy with our salesman Andrew. He did not pressure us and he was very helpful in explaining all the car s features. I would recommend him to a friend.

Started by visiting website and bought new car from Pasadena Honda the next day. Ask for Diego who is an amazing salesman - treated me with honesty and respect and humor! Great experience. And great deal at Pasadena Honda!

We had an appointment and it went right on time. The service writer went over all the things needed to keep the vehicle in good operating condition and although I thought there were one or two things not completely necessary, I felt the professional s opinion should prevail. We have always received highly professional care at Honda of Pasadena.

Excellent unparalleled service from the service advisor to the shuttle drivers to the mechanics! Simply the best!

There are many scammers, and there are pits everywhere! You ca n t buy a car and you re in trouble. Where can I complain about this kind of commercial fraud?

I felt the need to write this review immediately upon leaving this dealer. After talking to one of their online chat representatives about taking a look and driving a civic si I was told to come in as soon as I'd like. Took about 40 minutes driving there in traffic. When I showed up I was not only denied a test drive because of a required credit check. I always also told there is a $3k markup on the vehicle. This was all before I even got to physically see the car. I strongly urge any one who is thinking about coming to this dealer to look elsewhere.

Honda of Pasadena have awesome employees such as Fred who I got to meet. Fred helps you in any way he can to get your new car as he did for me, he also have a great sense of humor and that's a plus thank you again Fred we are highly appreciated. I'm so happy with my new 2015 CRV and see you again in 3 years. One more thing, I love Honda of Pasadena because all the employees are super helpful/have great smiles at all times with customers. I give them all ten stars but I only see five stars over all there awesomeness!!! (HONDA OF PASADENA ROCKS)

Five stars for FRED KABRITE = Sales Consultant

Five stars for ANGELA NUNES = Business Development Coordinator

Five stars for MIKE LOHGREN = Manager Assistant Service

Five stars for CHRISTOPHER SALINAS = Service Advisor

Five star for NICK CUDDIHY = Service Adviser

Thank you once again,
Elsa Vidal

Johnny La, Mike, & Kenny went above and beyond my expectations when I went to get a new car for my original one that was totaled. Definitely would reccomend anyone going to Honda of Pasadena for their first, or 10th car! I will be bringing a friend within the next week or two to get one!

Went looking for an SUV type car and showed up at Honda of Pasadena. Fred was attentive and didn't have any sales pitches like they usually do at dealerships. He was very attentive and followed up with all our questions on the Honda CRV. Fred made sure we were satisfied and communicated well. I can't speak for other sales employees at this location but he did a great job with his customer service skills and wasn't looking to just make a sale. Thanks Fred!

Honda of Pasadena Sold us a lemon. 2015 Honda Civic Brand New From Honda of Pasadena. When we tried taking in our car for multiple issues when it had under 40,000 miles, this dealership turned us away multiple times and tried blaming the problems on us/ previous mechanic, when we have only had the engine oil changed a few times at that point. Some of the problems this car at under 40,000 miles started exhibiting: SRS air bag safety light intermittently on, back of engine/ transmission oil leak, brake calipers have excessive play and make noise when braking, transmission shift console and radio lights intermittently on/off. They could never give us a straight answer, and instead blamed the problems on us for having the car worked on by another mechanic. We would like to know how changing the engine oil could have possibly caused the air bag system to be defective or faulty???? We could sense that they were trying to avoid any repairs, or warranties. Very shady, dishonest, bad attitude. It appears as if the electronics and electrical on this car are made of poor quality/ defective. I love Honda, and think they make a wonderful vehicle, but I would avoid buying one from this place and having to deal with their service department/ managers who makes you feel inferior or even worse stupid for bringing in your brand new car for MULTIPLE SAFETY RELATED CONCERNS. Avoid this place. Buyer beware.

Thank you so much to Michael Vargas and Mo at the Honda of Pasadena! You guys were so patient with me in answering all my questions and helping me find a car that fit my needs as well as budget. Definitely recommend this location if you re shopping for your next car! Thanks again!!

The service department provides excellent customer service and always goes the extra mile to make sure all of my questions are answered and that I leave satisfied. If their sales department is as great as the service department, my next Honda will be from Honda of Pasadena.

(06/2019) Michael Tran of the service department was courteous and helpful when helping me, so I switched. Overall this dealership was more helpful and friendly than the one in Alhambra, CA.

(10/2019) Returning few months later to do an oil change for my Civic. This time Karen Takahashi was helping me. She was courteous and professional despite how busy it was on this Saturday morning. Again, I am very impressed with the consistently great service here.

I went a long way to purchase a car at Honda Pasadena.
Salesman (Kenny La) is pleasant to work with.
This dealer is highly recommended if you feel insecure about other place.

RC was one of the best sales representatives. He gave me great customer service, respect, and took his time to explain my questions regarding my purchase. He did an excellent job and I highly recommend him to my friends and family. He helped me set up everything in my car and its been 3 weeks and I love my car! Thank you RC and keep up the great job!

Had an appt to fix safety issue with seatbelts. They spent an hour removing them, then found out they did not have the replacement part in stock. They told me that they would let me know when the part is in, but weeks later I have heard nothing.