HomeServe France Review

Fumisterie !!!! ... a platform that sends unscrupulous companies !!! To flee!!!

Terrible service!! Plombier made leak worse and Homeserve refused to repair his error! I called for weeks asking to send someone out to repair and Homeserve never responded even after promising to send someone!
Beware! They are horrible! I cancelled my contract and would NEVER recommend Homeserve!

Big scam !!! From the jitters, nothing was really done. No concrete action, the guy came in an emergency we finally refer to other providers for the search for leak. Total scam, lost time and exorbitant dues for no assistance. Financial scandal and breach of trust

Thank you to Home Serve for the speed of the intervention of the technician who managed to disgorged the drain pipe of my washing machine.
Thanks to the technician who managed to solve the problem.

Thieves !!!
Double their rates without even warning
And when you have the info it is too late to stay another 1 year

Less than 10 minutes between the call, the arrival of the technician and resolution of the problem. Maximum efficiency.

Four requests to register in my mailbox in a few months when I didn't ask for anything. It borders on harassment especially by posing as an official service. "General of waters". I do not like this way of proceeding at all, unsolicited make-up pub cluttering up our mailboxes.

practice the breach of trust as well as the abuse of weakness attention.

despite the subscription of the water leak insurance, I call after the waiting period to report a leak that I diagnosed / refusal of support because a suspicion of leakage appeared 10 days before, without warning by mail on my client area sweat at the end of the waiting period

call for a water leak, three days later, we are still waiting for a call from a speaker !!!!!! while within 2 hours of our call we should have been contacted by a professional.

Top ! Super customer service, friendly and efficient craftsmen, all for a much cheaper service. I highly recommend ! :)

Good evening, I was able to visit the premises of HomeServe and the people working there very open and welcoming. Cordially.

I do not understand why this company has still not had big fines ... from the scam a subscription that I never sold it, which is of no use to me but of course I withdraw all months impossible to join them to come across a real person be very careful with the direct seller they make you sign anything.

I terminated the contract at the end of the first year and I received the confirmation of the termination BUT the Company continues the deductions for the next year.

Society to flee absolutely. Once they have harpooned you it is very difficult to terminate. They are in bad faith. And do not respect their conditions of sale which they change constantly without warning.
Feel free to compare rates with other much cheaper companies for the same service

Very efficient and responsive, work done quickly and quality.Make sure, it works very well.

Very good insurance used several times without problem

My mom has taken a homeserve contract and has been paying for several years, when we need them for a radiator valve, we tell her that it is not eligible in the contract !! Scam for elderly person to flee !!

One star is already too much.
After taking over the papers from my 78-year-old grandmother who is moving, I realize that she has a few rather bizarre contracts with the company Home serving with monthly debits.

By chatting with her she assures me that I have never signed up to these contracts !!!
By reading the comments here I understand better what kind of society we are dealing with.

I find it shameful to improperly subscribe contracts to people and in particular elderly people by associating themselves in a vicious way with organizations like the water company.

SOCIETY TO LEAK AND HAVE TO CLOSE FOR THE GOOD OF ALL

Domeo customer for decades, always satisfied
I called this insurer who took the name of homeserve, for a leak
water, the plumber service provider called me to tell me that he could not
no move for a week since he lived far from home
I called homserve who assured me to find another plumber, then
replied that he couldn't do it any faster!
What a scam, nothing is going well in this company, I called them back to
tell them my dissatisfaction but for them this delay is reasonable!
It is true that I waited 4 days for the change of a siphon .....
I will of course terminate my contracts !!!!!!
As I can read, most of the customers are very dissatisfied, if they continue with the withdrawals after the termination of the contracts, make opposition with your bank. Simple advice .....

Big scam I never subscribed to a contract at homeserve I called them several times he told me that I would receive a letter as proof that the contract is canceled and pay and instead I receive a mail like what should I ask to continue to subscribe to this contract! Scandal!!!! I will not contact 60 000 consumers and open a dispute !!!!!!!!!

to charge they are very strong to help out a lot less and to pay back not at all

To flee! Read the exclusions, different contracts that are useless (electricity, water, gas) ... just read the reputation of this company on the internet, everything is said on the different sites ...
A word to the wise

Hello, I am a Homeserve customer, I have several contracts with them .. (Interior, exterior). For 3 years ... I have had the same leak that comes back, and that Homeserve providers "hack" (do not fix): So, re-tubing, in 2018 retubing, re-sheathing ...
The leaks continued in 2019 ... Another Craftsman re-hacked ... Then in 2020, in July! And I was counted 2 interventions! if! Always for the same pipe ...
So I have an eternal overbilling, since the Homeserve Company, does not want to repair. The damaged hose is never repaired! The re-casing serves as a temporary "dressing". So I am constantly leaking.
Normally, a professional must break a small part of the concrete blocks, which are around the perimeter of the meter, up to the door of my garage ... And use the existing pipes in my garage, according to the expert, that I consulted.
Because of this situation, this lack of service; I only have worries. I no longer have peace of mind. And I pay for, ultimately; no longer be serene, because of these repeated leaks.
I have just received Eaux de Garonne on October 23, warning me of excessive water consumption, or, I am told of 554 cubic meters instead of 56 cubic meters per year. I called the platform, asking for help, and a plumber; in order to check if leaking or not leaking? I was advised to go and see if the meter was running. I had to bring in a neighbor, because I'm 78 years old ... and my knee hurts.
I called an outside plumber, paid at my own expense, because the telephone platform REFUSED, to bring in a plumber!
Because my sight does not allow to certify and visualize a meter, to see if there was a new leak or not?
The telephone platform is not available to users.
My finances are toasting, and I am "worn out" by these leaks never really repaired ...
The pipe is weakened ... And certainly damaged.
The front of my house will turn into a swimming pool, summer and winter alike.
Homeserve does not respond to the contract subscribed!
Will I have to terminate all my contracts? (So that they take into account all my difficulties that I encounter, with little interruption ..)

Harassment by email.
I have never subscribed to this service, however, I receive 1 mail / week telling me about my renewal of "contract".
Personally, I don't care, but some people can get fooled by these scammers.
Pay attention.

My contract "Insurance and Assistance Contract Leakage Solution and Lost Water Reimbursement" This contract takes care of "the private evacuation pipes of waste water and waste water located inside or outside of the house like those of the toilets, the sink or the bathtub "; that's good I discover a pipe which happens to be my main sewer, it goes through the gaze of the old septic tank, and it is break, "advisor response, it's not covered, it's not bury". No but you are serious !!!! no mention made of burying or not in the contract. In short, insurance which is useless apart from collecting the subscription every month, it remains for me to see with 60 MILLION CONSUMERS what he thinks.

Having a contract for internal pipelines, I asked Homeserve for a leak on November 17, 2016 and to date the leak is stopped but the repair not made, making my bathroom unavailable. Since my last phone call of November 9, no response on the progress of the file while a "responsible" had to call me back in 15 days. Since this date, Homeserve "made the death" hoping that I class the case because my bathroom is unusable.Le amount of the estimate for the repair is 500 euros.A take into account before signing a contract .

Hello in terms of online insurance there are all very bad, bad, good and very good, the company is out of competition it is all simply a level of quality, speed, and above all efficiency that I have rarely seen for insurance of this kind, the interventions are quickly taken care of just as quickly and I am not talking about the compensation service of a formidable speed but what most appreciable is that when it agrees to contact you again and well it is during the day and you do not spend weeks to have them on the phone I am delighted to have subscribed to this insurance and even if you have a problem with one of their mandated plumber there make sure to compensate you and this is a true testimony !!!

Sending incompetent, who make a second quote, curiously refused for a contract detail ... insurers, what.

It is a shame to charge a service of 270 euros when it costs only 190 euros when you have a yearly subscription. With 90% bad reviews it might be time to revisit your trade policy.
Addendum: HomeServe apologized and canceled the invoice. Thank you

are useless. last year, I had a problem and in response I was told that it was not covered. so I just canceled my contract. this is one more scam

Hello,
I receive your advertisement, whereas I did not ask for anything and that my mailbox carries the label "no advertising".
I find your intrusive ways.
Thank you for removing my details from your lists.
Yours truly.
J. Gourdon

CAUTION

During a call to VEOLIA to transmit the water meter readings, (for an incoming tenant customer) the person from VEOLIA using aggressive commercial methods and arguments (call duration 30 min.) Sell a contract for 'insurance? assistance? for 3E / month - this contract was signed by phone without respecting the consumer code.

I specify that the tenant must refer to the management for all problems of water leakage. These "forced" contracts are therefore useless ....

I specify that to terminate this contract via VEOLIA we spent 1:30 on the phone to be able to have the name of the company HOMESERVE

I sent an email to HOMESERVE to terminate the contract to date without response .... otherwise I would inform the services of the DDPP

I just called for a termination, they clearly just hung up on me twice ...

How to say ?
Person on the phone incompetent, I ask a responsible but my interlocutor does not agree, raise the tone.
But who does she think she is? I am a client and I am just asking for a cancellation that takes weeks and weeks. When we subscribe, we know terminated that's all.

Lack of professionalism really.

formidable efficiency: call disaster at 17h, call in the wake of the provider for intervention the next day at 9h

Hello
I would give a very unfavorable opinion
paid attention scams of all kinds
do not respond to complaints, do not forget to pick up
do not respond to the recommended letters and manage to ensure that the acknowledgment of receipt is not sent
RECOMMENDED CAUTION
do not deserve a star

No! Pitiful service, overpriced providers. Still not reimbursed after more than a month from the opening of the claim.

home insurance supplement that proved very useful during my water damage. assistance available 24/24 which involved the plumber quickly without I have to pay the least advance, everything was supported thank you

More than satisfactory service at all levels. Quick and efficient troubleshooting bravo.

Critical situation (everything in the sewer mouth) treated quickly without complication

A company where the service is of an incompetent quality, just thieves and be very careful when you subscribe to Veolia because it directly communicates your bank details and subscribes to you when you have not even given permission while at the basic it is just a registration to receive water from Veolia and not to have con insurance especially when we see the service that offers

AGGRESSIVE COMMERCIAL PRACTICE! This company sends, and has these letters distributed by the deliverymen of pub, by usurping the identity and the logo of other companies like the GENERAL of WATER or the SAUR. The pipes are already insured in most contracts multi-risk homes, inquire before you get caught!

Water leak in the slab at my mother's in Bouilly (dawn). It is true that I was a little skeptical about this contract. Despite everything, I called, the operator was warmly welcomed, the plumber, assigned to the insurance, called me to give him explanations of the incident and made an appointment the next day at 2 p.m.
The person arrived on time. He struggled certainly but showed professionalism and patience. Impeccable work RAS.
I confirm that for the Aube I have nothing to say about its fully supported intervention.

The top contracts that are expensive and useless. Not to mention sales techniques that are at the limit of the "forced sale".

Main channel (buried) of the broken house, intervention of homeserve the day after the call, camera pass 3 days later, repaired in less than 2 weeks and everything was taken care of. Irreproachable quality of work. Extremely satisfied with homeserve.

Emergency assistance to housing (plumbing, electricity, gas)

I have subscribed to this leak repair contract via veolia. I can't find my contract how to reach you urgently?

Big scam. I never signed a contract with them. They take samples without authorization. It is shameful

To flee a scam his contracts I have a water damage at home I brought a plumber who noticed the leak under crawl space which I had no access to they sent me their service provider who does the same observation knowing that the service provider his steps trod his ego which gave him the photos of the leak that I had from the 1st plumber him a priori ah there is work but too motivated to do it menerve not compensate me because he say that the leak is prior knowing that I told them that I had no access to the crawl space from the beginning they found a loophole to not compensate I strongly advise you not to subscribe to them its a nice scam their contract I intends to assert my rights against this company

I received a leak alert on September 1st, I called homeserve directly since I have a repair contract at home.
I tell them that it is urgent that in a week 10m3 of water have already passed.
They find me a repairman for the week after, I explain to them that I can not afford to wait and let the water run, that the main arrival is under a cast iron plate in the street and that he it's hard for me to get up and down every day.
Answer of my interlocutor: we can not do more, we have no one to come faster, you have to leave it open!
I explain to this lady that cars and pedestrians pass and that I can not leave it open, That I know a plumber, he can intervene the same day!
Reply homeserve: if you involve someone of your full sandstone, overconsumption will not be supported by our insurance!
The solution was to stay with my flight and my 10m3 of water in 4 days!
The company that was to intervene on September 6, planted me that morning (the plumber had hurt his hand, it happens .. short ..)
I resume appointment knowing that I was on vacation the week after.
New appointment today! The 19! The secretary calls me at 8am telling me that the machine to detect the leak was damaged with rain yesterday so they can not intervene!
There I got angry, I told him to still send his plumber, that it lasts since September 1, that I have already planted once, that each time I put half day express!
So I'm waiting for someone this morning .. if he comes ..
In all this homeserve can not be said to do anything! They prefer to pay overconsumption or not .. because I do not know how it will happen!

Reading the comments, I tell myself that their conduct must be up to their job.
A homeserve utility gets into the right lane to turn right at the next intersection but not in fact it's to overtake me (on the right) and fall back by forcing without flashing obviously.
AVOID because if on the road it behaves like that, then imagine at home.

VERY DISSATISFIED: rapid intervention by a plumber who repaired the leak, but caused 2 leaks right next to it by shaking everything ... it was February 27, since HomeServe does not want to recognize that the leak is due to the intervention their agent who can be described as anything but professional. And since the confinement, they write an email saying that they will deal ... In the end with 2 leaks caused by their plumber for 1 month and a half!

Fast and efficient, I don't regret my subscription, thank you!

0 pointed for the presta, Veolia choose your subcontractors well from now on

1) They ask you to be available between 9h and 13h, moreover, just to make an observation, and they can very well come at 13h and make you take your whole day. Lack of optimization, I understand that the operational made a detour while it was nearby at the base.

2) On the spot, the plumber shows bad faith and leaves without any explanation, no next appointment, when it is an emergency, well expressed on the phone:
They are asking us to compromise, by cutting off the water, when it comes to rental accommodation. LOL

Very bad experience with customer service! the annual contract specifies 2 interventions / year, following a leak I asked for intervention with confidence since one of the two interventions previously requested in the year was not carried out. my hom serv partner directed me to customer service what i did! then there is the record of "customer disrespect" no possible explanation, only one answer (way to return the file to the trash): "write!, we will transmit ... the interlocutor Home serv has no It's simply a shame!

Lamentable. HomeServe sends plumbers from across the department who do not answer the phone and are particularly incompetent. 2 months to repair a water leak with a breakthrough evacuation pipe. Damage repair and restoration costs 1800 plus a large water bill (despite the supplier's rebate)

Thieves!

Contract terminated by email and recommended in October 2018 and they continue their withdrawals for 2 years from the bank account! I contacted them to inform them of the problem and no solution provided, a manager must contact me within 48 hours no clear answer to the file! TO FLEE
Contract number: A43394146
Reference: C28304290

A lady contacted me to offer me a partial refund in August I'm still waiting for the check! Big scam

I have no choice, if I could I would have put no star. By reading your comments I realize that many of you complain you felt the scam like me. I see that I am among so many others to have been rolled in flour. From experience you make me believe that I was covered for all water damage so far all is well but the slightest tinker that can happen to you we tell you we can do nothing for you. For my part it is the second time that I call on them and I had the right to 2 negative feedback. It we all do to tell me that there is nothing we can do for you. WHY I PAY THEN so systematically they can do nothing?
I had the right to find a leak in 10 minutes flat. Gas comes to tourists without equipment or tools with their hands in their pockets to search for a leak. Just with a simple glance he finds a diagnosis. He is very strong !!! Just with a glance he makes his diagnosis he has sacred infrared eyes! You must not take people for idiots it's not serious he mandates incompetent companies !!! If you treat your customers like that I am not the service pigeon my contract I terminate it I prefer to subscribe with more serious companies more competent and on all which respects their customer.

Telephone reception very well, even without the contract number, my contact to solve my problem.
My problem water leak between the meter and the shut-off valve of my home, the pipe is buried over 15 meters.
A plumber contacted me within the hour to make an appointment, the repair was made the next morning between 8:30 and 10:00,
by 2 very competent young people.
Thanks to Homeserve France for their efficiency.

speed of intervention (disaster reported on a Sunday evening, intervention Monday morning), professionalism and courtesy of the technician. I am very satisfied with your services

Thieves.
I terminated my contract in December and they continue to charge me. I can't reach them, they don't answer me.
A scam!!!
Edit: you ask me for my contact details but don't give me an email address where to do it. Do you want me to put my phone number and name here in public ?? .....

I testify here to the scandalous methods of this company which makes underwrite "phony" contracts to vulnerable and naive elderly people.

We see good insurance when we are faced with a problem. You are not. In addition to losing money with a water leak, I paid for a non-existent service.
Go your way !!

Hello
I called for a leak
the next day a professional was on site at the scheduled time
the work was done in a very serious way it was not easy to find this leak (way 100m long)
I am very happy with it
thank you

Company that sends letters to individuals, the logo of the mail is the General Service of Waters, as if it were an official mail.
They ask you to insure your water pipes. Scam !!
Do not give up!

I just canceled for a few months but they are relaunching me. In tt case if ever continue a single direct debit beyond, I object. A good hearer .... What shocks me, moreover, is that they are supposedly independent of More

The speaker left my 76-year-old grandparents without water! He just turned off the water in the bathroom where there was the leak and the next day we ran out of water in the whole house.

When I announced my intention to terminate my contract following a refusal to involve the plumber a second time (he simply turned off a tap the first time) the gentleman on the phone answered me "very well, goodbye!" . We were loyal customers for years. And that's how they treat us.

Scam, don't take out a contract near Home Serve!

My opinion has been edited, read well until the end
When you want to cut the contract, they turn a deaf ear, they still managed to collect the insurance twice for the same accommodation, once with me who no longer lives there and once with the new tenant.
Edit: After contacting HomeServe, the situation got better, the person who contacted me was very kind and explained everything to me well, thanks to her. So I change the number of stars

Service impeccable, fast, clean. Thank you HomeServe.
I did well to take out a contract because:
1-I know how much it costs me,
2-I have no worries, I am covered.
Thank you HomeServe.
Claude Deshayes

The plumber intervened at the scheduled time. He solved my sink problem. Thanks Homeserve. I recommend with my eyes closed

Extremely embarrassed by your canvassing methods. Already several reminders by mail to subscribe your contract (I did not ask anything !!!!). It being specified that your letters show a logo reminiscent of a public establishment. And the editorial suggests that the subscription is "quasi-mandatory" because, failing that, we would be seriously in financial difficulty in case of problems with our installation of water. I find scandalous this kind of method and think highly of the elderly who, having not realized the "trick", will feel obliged to subscribe. It is important to review your ways of conducting your canvassing campaigns.