lionel gomez

Review of HomeServe France

I received a leak alert on September 1st, I called...

I received a leak alert on September 1st, I called homeserve directly since I have a repair contract at home.
I tell them that it is urgent that in a week 10m3 of water have already passed.
They find me a repairman for the week after, I explain to them that I can not afford to wait and let the water run, that the main arrival is under a cast iron plate in the street and that he it's hard for me to get up and down every day.
Answer of my interlocutor: we can not do more, we have no one to come faster, you have to leave it open!
I explain to this lady that cars and pedestrians pass and that I can not leave it open, That I know a plumber, he can intervene the same day!
Reply homeserve: if you involve someone of your full sandstone, overconsumption will not be supported by our insurance!
The solution was to stay with my flight and my 10m3 of water in 4 days!
The company that was to intervene on September 6, planted me that morning (the plumber had hurt his hand, it happens .. short ..)
I resume appointment knowing that I was on vacation the week after.
New appointment today! The 19! The secretary calls me at 8am telling me that the machine to detect the leak was damaged with rain yesterday so they can not intervene!
There I got angry, I told him to still send his plumber, that it lasts since September 1, that I have already planted once, that each time I put half day express!
So I'm waiting for someone this morning .. if he comes ..
In all this homeserve can not be said to do anything! They prefer to pay overconsumption or not .. because I do not know how it will happen!