Hilton Phuket Arcadia Resort & Spa

Hilton Phuket Arcadia Resort & Spa Reviews

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4.4
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Just finished a 3-night stay here at the end of a ...

Just finished a 3-night stay here at the end of a month long trip through Thailand. We were completely wowed by the staff and service. We were greeted by Era Lee who took wonderful care of us throughout the stay. All staff at restaurants, housekeeping, pool etc were warm welcoming and kind! Last night was my birthday and we went out to eat, came back to the room and they had brought a cake with candles for me(I didn t tell anyone, they just took by birthday from my HHonors profile)! Wish service was like this in Hilton properties in the US!

Good facilities, quite pricey though and no local ...

Good facilities, quite pricey though and no local shops (10 mins walk away) so they charge high prices for drinks and food. Food in Thai restaurant in particular was quite poor. Nice accommodation and staff work hard to be welcoming and friendly. Breakfast okay too.

My wife and I, chose this hotel for our honeymoon ...

My wife and I, chose this hotel for our honeymoon in one of our stops in Thailand. For been a Hilton hotel, they really didn't do much, nice hotel but needs some works, great location. Staff was friendly but only one person went above and beyond for us... And it was a guy at one of the pool bars... The only things they did for us when we arrived was a little heart shape with flowers on the bed... It was also my wife's birthday and they were suppose to have a cake made for her on the night of her celebration and we never saw the cake... Spoke to the general manager on our last full day before we left to another island and he asked how was everything and the only things he did for us was to send a cheap bottle of sparkling wine... Not even champagne... So if you guys are looking for a good experience on any honeymoon or anniversary this is NOT your place to go. Every other hotel and resort we stayed at it was by far better than this Hilton

I am so glad that I stayed at this hotel, I liked ...

I am so glad that I stayed at this hotel, I liked it so much I returned. The reason I returned was because of the overall ambiance, the fantastic staff, and the amazing grounds and pools.

The first time my wife and I arrived we where immediately upgraded to a superior room, I had joined the Hilton Honours Club just before we left for our holiday, I'm so glad we did.

One thing we looked forward to ever morning was walking across the Step-In-Stones to the one of the restaurants for breakfast in the morning, then sitting down to look over the lake while having breakfast. The food was wonderful, I can honestly say we never had a bad meal or service.

In one of the pools you can swim under a Waterfall that opens out into an underwater cave full of water, you can swim across it and then there is a Waterfall that drops down into another pool.

The hotel is situated across the road from Karon Beach, what a lovely beach and never crowded.

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Hotel very big. A little outdated rooms. Breakfast...

Hotel very big. A little outdated rooms. Breakfast is very tasty. Close to the beach. Everything you need on the beach. We went to the city for lunch and dinner. Very close. I recommend all kinds of massages !!! And you have to go to the local market by tuk-tuk.

Nice hotel but is aged and needs an uplift especia...

Nice hotel but is aged and needs an uplift especially the rooms. Room is not cold even with air conditioning at full blast. Bathroom is decor is really old with ceiling that is moldy. Staff are not friendly or helpful. We ask led concierge for directions to Mum Tri restaurant and she was not helpful and rude plus kept telling us it s 400 baht .. not useful. To make it worst it s full of loud Chinese tourist ...

Definitely should have gone for a boutique hotel instead .. disappointing experience so far. definitely not coming back ..

Although the ambience is great, the staff is extre...

Although the ambience is great, the staff is extremely courteous, and the food great, the lack of free WiFi, small size of rooms and lack in options for in room dining stuck out like a sore thumb.

I am glad that there is a bathtub as a Japanese, b...

I am glad that there is a bathtub as a Japanese, but it is a little hard for the shower room to be separate. It seems to be washable with bath gel, but after all it's a shower so it's probably one now.

Also, the effectiveness of the air conditioning may be so difficult to adjust.

The room has a classic style and looks nice. It's clean and large, and it has a balcony, so it's unreasonable to relax alone (Come on a business trip)

I wonder if there are few outlets.

Stains on sheets in both rooms we had(blood?). Bro...

Stains on sheets in both rooms we had(blood?). Broken door frame allowed mosquitoes into the room. Bar staff tried to charge me for a drink that never came. Staff was surly and unhelpful. Said they would give me a free upgrade when I come back...ill never come back

My family is enjoying a wonderful time at this Hil...

My family is enjoying a wonderful time at this Hilton property. There are many activities available and we have participated in several of them. I think my favorite was the Thai cooking class but the fruit and vegetables carving class was fun too. We've also enjoyed the many pools and the beach which is across the street. A short walk into town and you have lots of restaurants and bars to choose from. We'll be back.

A nice hotel that meets Hilton standards. My son h...

A nice hotel that meets Hilton standards. My son hurt his back while using the water slides, his skin was torn. When I tried to warn the receptionist, she wanted to buy me off with a free dinner for me and my family. Sorry but nothing can pay for my children's pain.

Good

Best hotel in phuket.. very good environment.. Any...

Best hotel in phuket.. very good environment.. Anyone plan to visit to phuket i recommend to stay this hotel. Excellent service was provide by the hotel staff.. really enjoy the stay over here.. definately will come back to phuket and stay in this hotel..

It makes you want to stay and live in this place! ...

It makes you want to stay and live in this place! Beautiful view, beautiful gardens. It has a lake, bridges, activities for children and adults. There are two or more pools, both with a very good cleaning and one with a slide for the little ones. It has the beach so it is not necessary to walk two blocks if you want to go to the sea. Comfortable rooms, spacious and with good lighting and very large bed. Staff very predisposed and breakfast very complete and exquisite. Without a doubt, I would go back to this hotel.

Beautiful property, good food, 5 swimming pools, a...

Beautiful property, good food, 5 swimming pools, a spa and a beach. The most helpful & friendly staff. Wake up to nature, no matter which side your room faces. Excellent getaway, whether all by yourself or with a group.

We really loved Hilton Arcadia and certainly will ...

We really loved Hilton Arcadia and certainly will be back. What most impressed me was the continual maintenance that occurs, it shows that they really care about the service and facilities.
My only concern is the price of food and beverages, compared to outside of the grounds it is extreme. Especially so when two types of taxes are included.

This had got to be one of the most unpleasant Hilt...

This had got to be one of the most unpleasant Hilton experiences. Our stay was for 2 nights... this place is built as a warehouse, complete focus on quantity rather than quality. It took 1.45 hrs to check in properly and get the King bed we had booked. Breakfast had a crazy line up going up a flight of stairs and then some, that too only at 9am. They re not built for the capacity they take in terms of service.

The hotel and it's infrastructure is beyond repris...

The hotel and it's infrastructure is beyond reprise, so a 4.0 star rating for that. However the catering and organisational management is substandard for this level of hotel and I rate it a maximum 2.0, the other saving grace of this hotel is the super friendly staff that are forced to work under such poorly managed conditions. Example of poor management, we have been here for 5 nights of a 13 night stay and every single time we have been to breakfast we have had to queue and wait for a table and to be served. This is not acceptable and is definitely not what I booked this Hotel and holiday for.

This was a fantastic hotel with great facilities. ...

This was a fantastic hotel with great facilities. The hotel has 5 swimming pools, fitness centre, table tennis, pool table and for additional cost tennis & squash courts. The hotel had two venues for breakfast. The beach was a 5min walk away, which was ideal. The hotel had the option of five restaurants on site if anyone didn't want to leave the hotel. I'm not sure if it was because I was a Hilton Honours Gold Member, but the housekeeping was fantastic, staff cleaned my room really well, folded my clothes and also came to my room throughout each day to ensure everything was ok and to ask if I needed anything. In addition as a Gold member I was invited to Canapes and cocktails with the hotel management representatives which was really nice & welcoming. Great stay at this hotel for 10 nights and I would definitely recommend this hotel for solo, friends and families.

Everything was too old here. When I spend my vacat...

Everything was too old here. When I spend my vacation here, the big chandelier in the lobby fell down on my feet when I was walking. Two bones were broken. I was lucky that it didn't fell down on my head! And until now (more than one year passed by), they didn't give me any compensation. It was too disgusting!

It is the worst in my life time. Most of crews do...

It is the worst in my life time. Most of crews do not understand what guests are saying, asking and requesting and cannot say even sorry upon their faults and mistakes. Excretion in a pool and at another poolside. We asked them to clean up twice, but none showed up for 10 mins. Room s door-lock was out of battery and we couldn t get inside for 20 mins. The crew didn t say sorry . We talked her we felt very uncomfortable on her attitude, and she said I opened this door for you . What? Foods are not good and restaurants are full of mosquitos. Before coming here, we stayed in Marriott Phuket, which is a lot better than Hilton Karon. Marriot is 5-star and this Hilton should be 1-star. It is pretty awful because I shall stay here for one more night.

It's a well equipped resort, you can enjoy variou...

It's a well equipped resort, you can enjoy various activities such as Yoga, fitness centre. The location is good and visitors go to Karon beach to enjoy sunset of Karon beach at the nearest way. If visitors to swim, it is a good resort for them because there are 3 swimming pool in there. Gardening is also kept tidy and clean, so visitors can walk whenever and wherever they like. Rooms are kept clean and the facilities are well. Staff are very nice and polite. They always smile, and also they are helpful. They are very hardworking and also have a good team spirit. Service manner is excellent. Overall, it can't use 5 stars to rate this resort, as it is valued more and more than 5 stars. I am looking forward to come here again.

Gorgeous location, we had a few issues with the in...

Gorgeous location, we had a few issues with the internet and airconditioning which lasted during our entire stay but other than that it has great facilities and classes you should definitely make us of. Amazing food at the Sails cafe -try the curries- and super friendly staff. It's also easy to get trapped inside the hotel compound but i recommend exploring restaurants just outside the hotel which are cheaper and just as good

Best

good

Simply awesome. Best part is sunset view from beac...

Simply awesome. Best part is sunset view from beach side pool.
Laying on beach, soak on beach side pool and let the sun go down as you sip on their best cocktails.. serviced by always smiling staff.. what else you need on your beach vacation.

The hotel provides convenient access to the beach....

The hotel provides convenient access to the beach. The room is spacious, clean and comfortable. But most of all, the hotel grounds are so beautiful with a variety of birds flying around; we instantly felt calmed and relaxed just walking around the hotel. That by itself made the stay worthwhile. Adding to it the wonderful staffs and their services throughout the stay made it one of our most memorable travel experiences.

The hotel is very big. There are many room buildin...

The hotel is very big. There are many room buildings, if it is a seaview, you can get a room at the front building near the sea, clean rooms with several swimming pools. During this time, people are less resting. But the breakfast is still good. There is a buffet line to scoop yourself. And there is also a menu that you can order as an alacart Smile, attentive staff, good service, want Thai people to stay a lot. Because during this period the room rate is still a special price Plus we can use our right to travel together And during this time the beach in front of the hotel The water is clear, very attractive to play, little people, beautiful beach.

This hotel is amazing! Especially I compliment in ...

This hotel is amazing! Especially I compliment in house cleaning staff who were so attentive. There's also great choice of food, great selection of restaurants and friendly hotel staff. Shuttle train to take you to car parking which is free!

Great

The property is huge and nicely maintained. It ha...

The property is huge and nicely maintained. It has almost every facility to make an experience of the customer worth living there.

The only drawback is the location. It is quite far away from Patong beach areas !

Diamond HHonors member- the service really is abov...

Diamond HHonors member- the service really is above all else. It's an EXTREMELY big resort, 75 acres, and really suited for couples. I'm here alone and finding things that are engaging for just me in property isnt the easiest. They're not super keen on leaving the property so no shuttles to Phuket, but that could be a language barrier when I asked. I feel like I've had better food at different properties. Loved the Italian restaurant, just too beautiful for words, and amazing poolside salads, sandwiches, etc, but the breakfast in the Panoramic lounge (not accessible to everyone) made me pretty sick. ThaiThai was also strangely bad? Could be just me. The resort really does cater to having a high class feel.

Hilton Phuket Arcadia Resort & Spa

Hilton Phuket Arcadia Resort & Spa

4.4