My daughter just started a new job and was assigne...

My daughter just started a new job and was assigned a position in Charlotte. We have no family or friends in the area. She needed a car as soon as she arrived in town. I worked with Jess Johnson. She was able to complete all the details of the purchase with me (in CA) via phone and e-mail, prior to my daughter arriving in NC. Jess even offered to pick my daughter up after her first day of training and bring her to the dealership. If that wasn't enough, my daughter was released from work an hour late. My daughter wasn't able to talk to me or Jess. An hour after her scheduled end time, I called Jess to let her know that it wasn't going to work out that day. Just as Jess answered and I asked if she had heard from my daughter, Jess said my daughter was calling her. I hung up. In a few minutes my daughter called me as I was setting up alternate plans in my head. My daughter told me she was in the car with Jess. I asked, "Jess?" She said yes. Jess had waited at my daughter's work for over an hour!

Jess got my daughter to the dealership. Both Jess and the finance manager worked past closing time to complete the sale.

Jess didn't know me or my daughter. She didn't wait at the dealership for a call from my daughter to pick her up. She went to her work and waited, just to make sure my daughter was taken care of. My wife and I are extremely grateful to Jess. This is not service, it is caring. She cared about my daughter.

I cannot say thank you enough.