Headquarter Nissan of Columbus Reviews

I have taken my vehicle to HQ Nissan for regular maintenance and service needs since they first opened and have always received excellent customer service from all the staff from the moment I arrive and continuing until I leave - every visit. They take the time to know their customers by name and vehicle and provide accurate information on the status of the vehicle. I have 70K+ miles on my vehicle and have never had any issues with any services performed and my car continues to perform smoothly. Additionally, their staff have gone out of their way to find the best deals on parts needed plus there are plenty of coupons available online and through their rewards program. I always pay much less for services here than I have ever paid for any vehicle I have owned and at any other business in town. I can breathe easy that my vehicle is well taken care of with technically proficient mechanics and a knowledgeable and extremely helpful service, parts, and cashier staff. I am thankful there is a Nissan place locally again and that they have some of the service staff I enjoyed so well from when the Nissan dealership was on Box Road, as well as, some excellent new people I've met along the way. I really like that so many of their staff have been there since the business first opened as well. That shows commitment not often found at a lot of dealerships and is a reflection of their management and the staff's cohesion that translates to better service to the customer. An added bonus - the waiting area is always clean, comfortable and stocked with fresh coffee and refreshments no matter what time of day I have gone in. I have and will continue to recommend HQ Nissan to my friends and associates as the best I've ever encountered whether in Columbus or any other town I have lived.

I had no pressure from the salesperson I interacted with I understood exactly what I was looking for at what price point I was looking for and from there it was painless. I feel like I got a good deal on the vehicle especially after looking at blue book and everything else and the price that I paid. Even though I did not finance with them I got the price that I would have got with a Nissan in-house financing.

I had an oil change which was done in a very timely matter. I was glad to see that you can come in for a quick oil change that does not take over an hour.

My visit was great and my sell person was excellent on getting me my car

They never answer the phone when you call. You ll wait a solid 45 minutes in line for an early appointment before they even take your info down.

I just bought a 2019 Sentra. I got a great deal on the car that I wanted to
buy, and feel that the dealership did everything it could to make that
happen. I am very satisfied with my car buying experience at this
dealership. The lifetime power train warranty was a nice surprise too as
I had overlooked that on their website. I am the type of person that likes
to get to know people, and I also like to know who I am buying a car from.
I really enjoyed meeting several of our bravest buying cars, and also
working at this dealership; no wonder it is named Headquarter Nissan. It
became evident to me that this dealership supports its local community,
and reaches out to our military service members. I really respect that.
Please Note: I am not a service member (no free oil changes for me),
nor a employee of Headquarter Nissan or Nissan for that matter; I drove
2.5 hours from North Georgia for this - my third Nissan; I truly had a great
car buying experience at Headquarter Nissan; therefore, happy to review.

Chris was my service advisor and he did a wonderful job of keeping me informed of when my vehicle was ready and showing me my options for my vehicle service needs.

My husband took my Murano in for an oil change. He said everything went smoothly

Love bringing my car back here. Service is always fantastic. Oil change was done quickly while I waited.

Jamie was great! He stayed late until the deal was done! I wasn't in the market for a new car, but had an accident and needed a new one! He took care of us the whole time even though the processes wasnt smooth on my end due to the loan and everything. I love headquarter nissan!!

I have been thinking about a new vehicle for a while and when I saw online how the second row of the new Pathfinder folds forward with a car seat, I had to check it out! I sent an online request on a vehicle and had an Internet specialist call right back. I made an appointment for the following day and then life happens and I didn't have a sitter for all of our kids. I didn't make the appointment and they called to check on me and when I explained the situation they offered to bring one to me! Kenny Sterling showed up shortly with a new Pathfinder for me to check out and test drive. This AMAZING service was beyond any expectations I might have had. I decided I loved it and we talked numbers, the next day I went to the dealership and purchased a vehicle. Kenny has answered his phone every single time I have called and went above and beyond to get me a great deal and treat me like family. I loved my experience at Nissan Headquarters, everyone was so nice and helpful. We had an issue and the service department is fixing us right up. I highly recommend this dealership and specifically for sales, Kenny Sterling. You can't go wrong with him and he will do everything in his power to make your experience a good one. I'm excited to be part of his family now and I hope to be hooked on 'Nissan' and be a return and loyal customer of Kenny's and Headquarter Nissan.

Daryl in sales and Mac in finance was great to work with. This was the easiest purchase we have ever done at a dealership. The staff were friendly!! Great place for you to purchase your next vehicle. We love our Titan XD 4X4!!

I came for an oil change and tire rotation. Had problems with my key remote both of them. They fix the problem. And who ever was my tech waited for me after their 6pm. Waited for me like 15 min. Could not be any more happy. Thank you

Great Inventory. No Hassle... Can look without being pressured

Headquarter Nissan is the place to go to purchase a new or pre-owned vehicle. Bessie Williams will work hard to get you in a car , she helped my mother and I get a new car with an affordable payment.

Back for second time to get a car.... we ask for Jamie again.... GREAT help August left feeling good about the car she purchased...... Thank you again.. we will be back...

Service Advisor TJ is very knowledgable and helpful. Explaining the process and kept me informed on the progress of my truck. Have been a customer since 2017 and reccomend them. Overall very satisfied.

I am very disappointed in the service at this location. My mom bought her car from here and has always come here for every service and oil change. Today the undercover splash shield was removed for the oil change but it was not placed back on. When they were notified they made it seem like that part doesn't come on the car and my mom didn't know what she was talking about. Maybe if she wasn't a woman they wouldn't have treated her like she doesn't know about cars. As far as I'm concerned they stole it. That is very unacceptable. I would never recommend this place to anyone I know. Fyi the last oil change they left one of the washers out of the cover so it was hanging and they apologized and fixed it. Now it's missing completely and they stated it was never there

I requested an oil change and tire rotation. They only did the oil change and the excuse was that there must have been a miscommunication between who did the ticket and who did the work. The justification was that my tires were not wearing unevenly, but if I still wanted it done I could bring it back.

Kenny Stelting was an expert, a professional, and worked FOR me, not against me as most Salesmen would. He understood my terms and did his part to make the purchase as painless and quick as possible.

This place is BEYOND HORRIBLE they are slower than molasses dripping in the Arctic, customer service is NON-EXISTENT, Reps were yelling gang terms along with co-worker. I'm honestly surprised this place is even still operating. If I could give this place negative stars I would. From the way this place conducts itself I'd stay away.

They do not honor there advertisemtn. Went there for their billboard advertised $14.95 oil change plaus tire rotation. They told me that the ad was over and I could not get it. They have a lot of billboards all around Columbus, so how are we suppose to know its not valid. They just use the to get you in and rip you off.

DO NOT GO THERE!!!!! YOU WILL BE RIPPED OFF!!!!

I would give them no stars if I could. They are not a friendly group at all. No one spoke or said can I help you?? We were just standing there. And when I told the person I was there to pick up my truck from getting it checked for recalls, I didn't get any information!!!NOTHING!! Just a "here are your keys". That's it!! I will never bring my truck back there or give them any of my business. They need to take classes on how common courtesy goes a long way!!!!

Bought a car 3 years ago and was promised free oil changes for life. Now I have to argue with them every time I come in to perform the work. Unfair - bait and switch advertisements. Wasted 4 hours with them today.

Wonderful experience at Columbus Nissan getting my car serviced. I was in and out in a short time. Excellent customer service!

This is the 2nd vehicle I've purchased here. My salesman was Daryl Byrd both times. He always goes above and beyond. You have a great employee.

Jamie Crowder is a great guy to do business with. Friendly and easy to work with.

The sales person tim treated us good and was very knowledgeable but his manager was rude very disrespectful, never will do business here.

Was in today for my 48,000 mile oil change. Friendly and active service via the employees. Accurate car service by the engineers.

RC was my sales consultant at Headquarter Nissan and did an outstanding job to help my cousin out! She got a great deal and i will be returning to see him when I purchase my next car! I love the atmosphere at Headquarter Nissan.

We recommend working with Trovon TJ Johnson. He was very honest, memorable and patient. We weren t rushed through the process and he didn t take forever getting things done for us. Balance matters and this guy has it!

He needed a real good job helping me get me a car he did not pressure me into anything he help me figure things out about the car and I would recommend him to anyone

Had the best car buying experience with Abel! He was very patient, took time explaining everything I asked and was so easy to work with! Thank you headquarter Nissan and Abel for a wonderful car buying experience!

Really had a great experience at Headquarter! The staff went above and beyond to ensure that the vehicle I was interested in was up to par, and that I was comfortable with the new technology before I purchased it. Himanshu Bohra, my Product Specialist, was extremely pleasant, knowledgeable, and considerate, and I would recommend his expertise to anyone interested in going to Headquarter Nissan for their transportation needs. Thank you to all who helped me on my purchase. I am pleased!

The experience at Headquarters Nissan was long but I was treated respectfully and love my Kickx!

I shopped all of the dealers in Columbus when I needed a new car and ended up at Headquarter Nissan. Shawn, my salesman, was extremely attendant and helpful, showing me several models and trims, including good bargains on the previous model year vehicles. This was in January of 2013. I ended up buying a 2013 Altima S and after 3 years, I still love it. The service has been spectacular, I have been well taken care of by who I considered my personal Service Manager, Carson Fugate. Anytime I have any questions or concerns, I feel like I can call and get answers at any time. And if I need to have a service done, I can schedule an appointment as quickly as that day. Although Carson has now been promoted to a supervisory position, I know I will get the same service from whoever I deal with, and I can always talk to Carson if I need to. And as I told Terry Bell, my only complaint is that this car makes me late where ever I go because the seats are so comfortable, I don't want to get out when I get to where I'm going.

I just purchase a new Sentra from headquarter Nissan! When I say I have never been to a dealership and connected with a sales person so well to where I felt like we were family and Gloria Stevens definitely welcome me with open arms I almost didn t wanna leave lol. She is so helpful and respectful and her customer service is awesome. She is very patience and got me exactly what I wanted at the perfect price. I m so happy I was associated by her and if anybody needs a vehicle I am definitely going to recommend them to go see her this was by far the best car buying experience ever thank you so much Gloria I love my Nissan...

This was my first time purchasing a car on my own. Everyone there was super friendly and very helpful my salesman Bohra was fantastic I couldn t have had a better experience!

I went to nissan to look for a pathfinder, in my price range i test drove a white 2017, it was very nice and a pleasure to drive, coming in i decited to trade my 2007 chevy 2500hd, which i got a decent price for the trade, which made my pathfinder seem even better, Chris thomas took care of me all the way, after some bickering forth and back we met an agreement that i am happy with, thank you Chris

I would definitely recommend to anyone looking to purchase a new or used car. Make sure you ask for Cristhian Gabriel. He is an awesome and professional salesman without making you feel pressured and was very helpful and will answer all of your questions and concerns.

My experience at Nissan was excellent, I went in told them the problem I was having with my car , the service technician Mrs. Tena took my information explained everything to me in detail , and since I wasn t able to drive my car home that day she made sure to get me into a rental. I was very pleased and everyone was very nice and courteous.

After months and months of trying to find the right car (it had to be a Nissan Altima or Maxima) to purchase, I finally did it. I went this past weekend and purchased my car and the salesman David was "OUTSTANDING". He made sure I left that dealership satisfied. After looking at a couple of cars that didn't catch my eye (because they weren't a Maxima or Altima) I can honestly say we found the Altima I had been wanting. It was perfect. I really appreciate the time he took out to help me find the car I really wanted and loved!! Thanks David again....you are the BEST!!

Sales person was good and helping in nature but his sales manager was very rude.I feel disrespected by his behaviour.

Friendly staff!!! They were all willing to help and everyone that I spoke with greeted me with a smile!!!

I called before coming about a possible battery issue, I was told I could have it checked fairly quickly if I brought it in right away since they were slow. So I brought it in less than 15 minutes (around 9:45 am) and when I arrived I was told it would probably take 3 ish hours to have me out the door.. So I walked around and saw them park my truck, they didn't take it in to the shop until after 12:30pm to look at it, after I came to ask about how much long it would be. Finally around 2:15 I was able to leave. Kind of disappointing but the staff was still very nice. Just dampened by the unexpected wait time. Overall I'll still return but will arrange my schedule better for next time. Or arrange for a ride.

I would definitely recommend to anyone looking to purchase a new or used car. Make sure you ask for Greg. He's such an awesome and professional salesman without making you feel pressured. I cannot say enough good things about him.

Headquarter Nissan of Columbus, GA is a decent auto dealership to possibly purchase a fair quality vehicle. Moreover, the customer service representatives are quite professional & the car merchants can be a bit presumptuous, but they continue to maintain a since of proficiency.

If you go here ask for Jamie. He will take care of you and really keeps it real with you. He put me in a low mile preowned Nissan Altima for a dirt cheap price. If anyone in the dealership know how to sell a car I know for a fat fact Jamie sure does.

Service is appointment only, they no longer offer drop-in oil changes. Make sure to call a week in advance! They're schedule fills ridiculously quick. Service is better now that they're appointment-only.

I had them to check tire on Altima and they said it was fine, then next day came outside to get in car and tire was flat. I am very disappointed

Mr.Jackson was very kind and about business.He was straight forward and honest..

I went for an oil change and I was in out with no problems. I love the fast and efficient customer service that is always given to me

I'm just a transporter but they seem like nice people

I dropped my car off at 8:00 AM for an appointment at 9:00. I called at 2PM and my car was not ready. I was told my car would not be ready for another hour. (Meaning they didn't even start on my oil change until I called!) I had to make alternative arrangements to be taken to my car. Upon arriving at Headquarter Nissan, I see that my vehicle is left in the bay with the windows down. Anyone could of easily walked by the car and taken things out of it. The service rep had to "track down" my paper work. I was very displeased with the entire experience.

I spoke with Cristhian Gabriel about getting a car cause the one I had was just not it anymore and he was SO helpful. He really tried to go for my interests and did not try to push me for something I did not need. He was really FANTASTIC and he is your guy! Definitely try to have him help you cause he really knows what he s talking about and he won t try to finesse you either LOL. Thanks man!!

My experience with Headquarter Nissan was great. Kiki and Frankie took good care of me. I live two hours away and they met me half way with no obligation to purchase the car. Would purchase from Kiki and Headquarter Nissan again.

Me & my wife purchased a new Altima Platinum that we are stoked about! Steven, The guy helping us was great to deal with. Very patient & knowledgeable & willing to go out of his way to assist his customers which meant a lot. He even personally delivered our car to us when the very next day. If you re looking for a Nissan then this is the place to go... I highly recommend it!

Our sales man was great .Jamie, did and outstanding job on helping my daughter and i with what she wanted. Price wise the numbers was very close. If you looking for a car go see Jamie!!

I have bought three vehicles from this dealer. From the sales team to the service department, I have had nothing but good experiences. High fives to Mr. AL, Ms. Alejandra and Ms. Marley!

Fast service, very cordial staff and affordable prices, recommend and will visit again!

The coordinator who assisted me was extremely friendly and helpful.

Love this place and everything. Will for sure consider coming back when its time to get my new car.

Left vehicle at dealership because of virus, not sure what precautions were used but they did nothing to vehicle as far as germ transfer. They might have wore masks and some gloves but they did nothing as far as sanitizing car.

Went for an alignment which was performed professional and flawlessly by tech Waylon. However, after the vehicle was finished, I had to wait almost 25 minutes for my service advisor to appear. Had to ask another one to finish my work order to be able to be leave for my destination 1 hr away.

I had a wonderful experience at Head Quarter Nissan in Columbus, GA! Devon and Joey helped me to be able to get into the hottest car on the lot!! I love my new 2013 Sentra SR! These two guys went above, above, above and way beyond for me!! They took extra time with me, making sure I got exactly what I wanted and they made me an "offer I couldn't refuse"! These guys are great!! Devon is hilarious, kept me laughing the whole time and Joey took care of me as though I was his daughter! These two are a perfect team! Stanley in Finance also made me feel very valued (and was able to get me the best deal)!! Really appreciate the time these men took with me and to make sure I was 100% satisfied when I walked out the door, with keys in hand!! I would and will recommend these guys to everyone I know!!

Fast and extensive check up of my Sentra. Clean and comfortable waiting area. My care manger explained everything and let me know about issuses that would need to be addressed in the future. Was also notified about a part recall but mine was not faulty at least at this time. I am a 4 time Nissian owner since 1993 and 3 of the 4 are still on the road... Love my Nissian

Awesome experience. Not a long wait for my vehicle to be serviced. Very professional.

I used the Auto Butler service and it has preserved the finish on my car. Staff are friendly.

I had a great experience at Headquarter Nissan! I would definitely recommend to anyone looking to purchase a new or used car. Make sure you ask for Cristhian Gabriel He's such an awesome and professional salesman without making you feel pressured and was very helpful and answered all of my questions. He made the experience run smoothly

My appointment was on a Tuesday for an oil change, I was told that they only do oil changes on Friday. I told them that I came in because that is when they set the appointment up. They went ahead and did the oil change. I also did not give me the check off again showing if there was anything else I needed.

Couldn t have gotten a better deal or service any where els. Cristhian Gabriel seemed very passionate doing his job, definitely would refer him to my people

Little to no communication about the status of my service. They ended up keeping my vehicle overnight. I was told the issue was fixed, but received another call the next morning saying it was not and they had a problem. They quoted me one price and when I arrived to pay, the price was greater than what I was quoted. The shuttle driver Ebony was very nice. I will not be returning. I will drive out of city to have my vehicle serviced in the future.

Great experience with Headquarter Nissan, I literally bought my vehicle over the phone and I can't say one thing bad about my experience. Highly recommend buying here.

Thanks for all your help and patience with me on the frontier for the titan deal. You are the best salesman I have ever dealt with at a car lot. I promise if I get ready for another vehicle I will for sure deal with you. Thanks Johnny Williams You Are The Best

My recent experience was unpleasant. The service rep and service supervisor doesn t seem to appreciate customers (well me at least). In short, communication, vehicle status and call back from both service rep and supervisor are way below standard. I most likely will not return to Nissan of Columbus.
Service performed on my vehicle was the best part of my experience there. Good job mechanics!

H. Bora was great. Very patient and understanding. Happy with my new car also Marq T. Was a HUGE HELP! both of them were outstanding!

Racist, racist, racist! Worst experience ever!! One employee by the name of Cody made us feel absolutely horrible, unwelcomed and the issue seemed to be the color of our skin! One very sweet older woman who was a cashier, who's name I wish I knew because she tried to go above and beyond to try to make us feel better after he made us and our vehicle feel like garbage! Get better employees Nissan, this is ridiculous! It's 2017 and having racist employees is just ridiculous.

Nice area for kids to play and snacks for them in the waiting area.

Service Department was outstanding. The manager is very professional

So far so good! The staff was attentive and cordial.

Good so far we will tell more after everything is done

I've bought parts and got service from headquarter Nissan.
I like the customer service and the facility is very top tier.
There is a waiting room with free refreshments as well.
So I give them 5 stars