Headquarter Nissan of Columbus Reviews

Great service. I will utilize them more. Bernadette kept me informed of my car status throughout the wait.

If you are looking for a beast of a salesman Cristhian Gabriel is the guy for you! Best service in Georgia.

Very friendly and accommodating and on it with social distancing and use of face masks. Also, impressed with follow up after the sale - no other dealership ever did that,usually once the sale was done it was crickets. Would definitely do business there again.

When I called to schedule my appointment the schedule taker indicated that if we get you in on time fine if not, you will just have to wait. It took 25 minutes after they were done servicing my vehicle for them to just let me know. They oil change itself took no time, when I got there they took it right back and we re done in 20 minutes. The personnel were very friendly but the service is just not what it used to be.

Great atmosphere with a friendly staff. I never have to wait long for service with my car.

The salesman Vohra was very friendly, informative, patient and was genuinely interested in selling the vehicle. The manager who came in to negotiate the price of the vehicle was very rude, abrupt and pretty much asked us to leave since we didn't agree to his quoted price. We ended up buying Nissan leaf because of the salesman Vohra who was very professional and helped us close the deal.

Great service and friendly smiles. I would buy a car from them if I could afford to. Best service ever....good guys.

Sent Mr Steve Riley a good friend of mines and he took great care of them. He is the only salesman we will deal with out there.

Had a great experience with the Salesman and process went smoothly with no pressure. Would buy again or recommend to anyone.

Always behind schedule overpriced for a key to be programmed

I had the most amazing experience from the service department and believe it or not it wasn't a man ! It was a sweet sweet lady that knew more about cars then I do lol I told her the problem and before I could finish, she already knew the answer and what was causing the problem! I was blown away!!! I think her name was Cindy Leggett!! Great person to talk to and knows her cars!! I give her 5 STARS KEEP IT UP GIRL!!! I'll be sure to call again if anything happens!!!

Awesome and friendly staff, always a pleasure when getting my car serviced.

I would have to say that I received the best customer service from Marlon Colquitt than I have from any other dealership in Columbus. I can see that he is a valuable asset to the Headquarter family and he sure knows his cars!!!! Thank you Marlon Colquitt for the excellent service!

My experience was very pleasant and easy . Devon, Daryl, and Malikie were awesome . Great place to buy

I would recommend this place to anyone! My husband and I was very pleased with our car and the service we received

Upon arrival I advised them I had traded cars and this was my new one and that my files needed to be updated. I asked them to check my tire pressure because my monitor showed that they were low. They explained that was included in their 21 point checklist. When I checked out they still had the old car listed. I got out of the parking lot and looked at my display, my tire pressure had not been adjusted. Did they check the other 20 items on their checklist? I am not convinced.

Christhian Gabriel was very helpful and patient with what I wanted and assisted us in getting what I wanted

Had such a great experience that I bought another car with a month from Connie and Chase. My bottom line price was the best price in the area compared to 6 other dealerships.

Great customer service experience! I love my new 2016 Nissan Sentra! Marlon did a wonderful job making sure I was taken care of. & Ms Katie was such a sweetheart!! I'm definitely going to recommend this dealer to my friends and family. Thanks a lot Headquarter Nissan!

In my opinion, I would suggest if anyone has the time go out of town to Atlanta or a big city to get a better deal. You want to support local dealerships but I have always left feeling like I got a deal when I purchase out of town. Always read paperwork even when you feel rushed because dealerships do not have your best interest at heart.

They did not even approach for a sale, just kinda stood around talking so we left.....

My Salesperson Abel Diaz is Absolutely AWESOME! Mr. Diaz made me feel comfortable in every way there is to purchasing my New 21 Rogue. Mr. Diaz is an asset to HNC. And it was a pleasure to meet him. Keep up the Positivity Mr.Diaz. In one word my overall experience at HNC was Fabulous:)

Headquarters Nissan was a great experience from start to finish. I absolutely love my new car that I purchased from them! Recommend to anyone looking to be a new car!

I had a wonderful experience at Headquarter Nissan. I came in driving a 2007 Nissan Murano and left with a 2014 Rogue. My sales person was David Walters and he started off asking me what exactly I wanted in terms of the vehicle packages and payment options. He definitely went above & beyond and I am so happy! Everyone else at the dealership is very friendly and helpful too, especially Sean in the service department. My husband is next in line for a new vehicle and I can say without a doubt David at Headquarter Nissan will be our go-to guy!

Terry and James did an amazing job and went above and beyond to help me.

Customer service is great Mr. Frank service manger makes sure I m always taken care of

Always efficient and friendly service I've been going to Nissan for years usually trading vehicles and never have I felt pressured . When needing service, I have been treated fairly, staff has been attentive and efficient. I honestly haven't thought of buying from another dealership

Melvin was great! He has a great personality and made me feel comfortable during the whole process.

Excellent service , nice and easy , I d recommend to ask for Brett Smith if your looking to buy a car from Nissan Headquarter

RaeAnn is the best salesman, hands down! She was not only knowledgeable, but patient with our car buying experience. She made our experience super fun!

Looking for a New or Used vehicle go to Headquarter Nissan and see RC T'eo!!

Nissan has always been great! I am disabled and Recently I was on my way to pick up my prescription when I noticed my indicator for low tire pressure, when I stopped to check I saw a nail in one of my tires, so I went straight to Nissan and I explained the situation, I also had my 2 adult German Shepherds with me in the truck and they saw I had my animals with me and got someone right away to see how fast they could help me, the service department was exceptional they had me in and out within 20 mins! I was so grateful and could not be more pleased again with the Nissan service department, thank you Nissan!

Have bought two vehicles from HQ Nissan, my salesman Al Taylor is the the best, honest, fair and treats his customers with respect. Will refer anyone to Al & HQ Nissan. Keep up the great job you do for the area. Service is awsome too.

We had a great experience buying our 2019 Nissan Altima from Headquarters Nissan. Gloria Stevens did an awesome job talking about and showing us what the new Altima could do. We were already repeat customers with Gloria and we have referred friends and family to see her, when looking to purchase a new car at Headquarters Nissan in Columbus Ga. Thank you Gloria for your help with purchasing our new car!

I love my Tucson Hyunda 2019.I am
enjoying driving my Suv. Every person
was very helpful and informative .
Sending good thoughts love your angel Cynthia.

Trovon is an excellent sailsman. He is so professional and easy to work with. I will recommend him to everyone I know!!

My change oil light came on on my way back home. I looked them up, drove there the next morning. I didn t make an appointment but I explained to the young man that I was heading home to Virginia. We had been in Texas for the holidays and I needed to get it changed before I put it back on the highway. I still had a long way to go. He explained that people who had appointments took precedence over me but he would do everything in his power to get me in and out. He did just that. I was so grateful. Thanks

Great experience, friendly service, definitely will send friends and family there.

Good experience as always. Only had an oil change, but it was quick--and they were very busy.

I would have given then 5 stars but the EXTREMELY long wait for them to get the numbers right stops me from doing so. I g it the vehicle I wanted with everything I wanted in it for a decent price but that wait (about 4 hours) was very aggravating. I had a great sales rep. and the sales team was very friendly, but don't tell someone, "It will be about 15 mins more," over the course of 4 hours...

Service advisor was great . Vehicle was in and out in a timely manner .

As expected, the wait. Could be good to provide the customer with the estimated time of wait depending on service requested. This way, we can decide whether to stay and wait or leave and come back when ready. Nevertheless, customer service was excellent, informative and very helpful towards my needs.

It is exceedingly rare that I write a review for any business, but, after an unbelievably rude experience, I feel very compelled to relate my reception by a salesperson. I was having mechanical work done on my car and while waiting for its completion I toured the showroom. Let me first state that the service center at this dealer supplies five star, top-notch service and I highly reccomend bringing a car to them for a variety of services. But I digress, as I toured the showroom I began looking at a GT-R model car displayed for viewing. As the doors were unlocked and the wimdows down, I sat in the car and appreciated the very welcoming smell from the leather interior. I climbed out of the driver seat and surveyed the rest of the automobile before checkimg the trunk. At this point I was abruptly intercepted by a flustered salesperson (middle aged man, pepper grayed hair, I didn't get his name) who insisted that I in essence not touch this car. I asked why it was on display with the doors locked if it was not to even be breathed on and he replied in a combative tone, "because it's in my showroom." This was issued with an almost violent face and a rediculously confrontational manner. Needless to say, I walked away from this possibly psychotic employee. I now write this review while waiting on my car's maintenance to be completed. Excuse the length of this review but, in short, the mechanic service department is excellent while those looking to purchase a car from this dealership would be much better suited to search elsewhere (a plethora of Nissan dealerships can be found less tham an hour and a half away in Newnan, Ga or Atlanta). UPDATE (Jan. 13): I was contacted by a customer satisfaction representative working at the dealership. She was very appologetic about the employees actions and assured me it wouldn't occur again. So, I can definately say HQ Nissan, as a whole, maintains polite customer service.

I purchased a vehicle from Devon Henry and he made my car purchase experience simple and hassle free; not pushy and overbearing like you find with most dealerships. When I'm ready to trade in, I'll be sure to head to Headquarters and see Mr. Henry :)

My experience with Headquarter Nissan has been amazing. My experience was well, especially with purchasing my first vehicle. Overall, will recommend this dealership.

The best customer service everytime! There are never any surprise costs or add-ons. Makes me love my car just that much more!

Ms. Bessie was my salesperson and she really did an amazing job on getting me in a vehicle. I went to the dealership thinking I could only afford a used vehicle and Ms Bessie assured me she could get me in a brand new 2019 Rogue with the payments I could afford. Even when I wanted an upgraded model she went above and beyond to find me one that would still be in my price range and I actually ended up getting one with alot more upgrades then expected. My experience was the best I have ever had at any dealership in Columbus and I will be recommending friends and family to HQ Nissan of Columbus to see Ms Bessie.

Able diez was a huge help and very professional and got a good deal. Thanks

I made an appointment for a full synthetic oil change- holiday package. I wrote full synthetic on my intake form. When I paid the paperwork and sticker in the car stated that I received a synthetic oil change. When I called to ask I was told that I received full synthetic, but how can I be sure??
The waiting room is nice with coffee, tea, and WiFi.
The employees are friendly.
I do not feel confident about the service received so I will not be returning.

The people were friendly, the service was great and the time was minimum

PATIENCE IS DEFINED AS JOEY TYSON, I GOT TIRED OF MYSELF LOOKING LOOKING AND LOOKING, ALL THE CHANGE OF MINDS, THE LEAVING AND COMING BACK FOR 3 DAYS STRAIGHT AT HQ NISSAN, JOEY STUCK IN THERE WITH ME UNITL I FOUND SOMETHNG THAT FITTED MY BUDGET, THE EXPERIENCE WAS ALL WORTH IT WITH JOEY, I DROVE OFF HAPPY!!! ONCE AGAIN PATIENCE GREATLY DEFINES JOEY, THEN ON TOP OF THAT, THE SERVICE DEPARTMENT WAS CLOSED BY THE TIME I FINISHED MY BUSINESS, SO JOEY CALLED THE NEXT DAY AND REMINDED ME OF MY APPT (OIL CHANGE) SO ONCE I RECEIVED MY OIL CHANGE, I WENT TO P/U MY CAR, I HAD A NEW SET OF TIRES, YYYAAAYYY ME, EXCITED I WAS!!! THANKS JOEY, CARSON AND THE WHOLE HQ NISSAN FOR MY EXPERIENCE!!!

Yesterday I went in to look at the 2013 Nissan Altima, and I found the one that I wanted but it still need to be inspected since they just received the vehicle from the manufacturer. The sales person that was helping me was Johnnie Crenshaw, and he was not the typical sales person trying to sell me another that I did not wanted. He was pretty straight forward with me and didn't try to BS me. The guy even came in on his day off to help with the sale, thats commitment. The dealership ended up giving me a great rate on the car, and they did not try to force a sale. I would recommend anyone to dealership and deal with Mr. Crenshaw. I have to go now and drive around town in my new car, laters peoples!

Service department is very professional and goes the extra mile for their customers. I m extremely satisfied

Let me tell you Daryl you are amazing I really thank God for what you did for me. When no one else would give me a chance you made things happen for me. I m forever indebted, I would recommend anyone to come see you.

My mechanic and I thought it would be best to take my car to the dealership as it wouldn t start and the issue was not the battery, alternator, or starter. When dropping the car off he was told they would get in touch with me that day. After not hearing anything for two days I thought I should call and was told that some people were out due to sickness and they would call me back that day. I totally understood this and said no problem. The next two days I did not hear anything again and my mechanic decided to call them. It took him a WHILE to get through and he was told I would get a call within a day. The next day I did not get a call again and we finally got through the following day only to find out that the work that needs to be done is over $5000 dollars. Being that it took over a week with little to no communication to get there i decided to have my mechanic pick it back up since it now starts and the person I trust (my mechanic) can look at it further. I called to see if there was a service fee for him to pick it up and was told it s $99. I then shared my frustration of this taking so long and having little to no communication through the process and that I wanted my service fee waved or discounted and once again was told my technician would call back...I ve called three times since then and haven t heard from my technician. I am the type of person that hates to complain and hope that this is not the standard at the location as I ve had pleasant experiences with Nissan in LaGrange in the past.

From what I ve seen Nissan dealers do not like to work on warranty repairs and the Nissan brand does not do anything about it. I have called Nissan Consumer Affairs and get the run around from them as well. I would really re-consider Nissan altogether. Just an fyi, we have 2 Nissan vehicles and an Infiniti. I will never purchase another Nissan brand again.

The young lady that waited on me in the morning was very personal and professional. I told her what I needed to have done to my car and she arranged for transportation back to my home. She called me one time during the day to update me and let me know what was wrong and what the cost would be I told her to go ahead and she told me when the car would be ready. When they arrived to pick up the car she went over the invoice and then escorted us to the car so we can do an inspection everything looke great we were off.

Extremely professional! Treated my wife like a professional that had the means to buy a car. Too many car sales men want to ignore the spouse and assume I'm buying the car for her. Not HQ Nissan! Total professionals that have my respect.

I LOVE my new Altima! Chris "Duke" Johnston really did an excellent job and made my purchase quick and easy! I highly recommend anyone looking for a new car (or even a rental) to go to Headquarter Nissan. Be sure to tell them I sent you!

I brought my car in for an oil and while it was there I was also able to get a strip replaced on my window so that was a plus. They did a great job as they do on all of my husband and my vehicles.

My salesperson, Al Taylor, listened to what I wanted. His knowledge and professionalism is 5 star worthy. It made the buying process flow as smoothly as possible.

They should have a person who speaks English and Spanish in the department where the papers are finished to buy the vehicles.

Excellent Customer Service, my vehicle is in tip top shape, the part that was needed was under my factory warranty. I was authorized a rental while my vehicle was being repaired. It was a great experience on my end.

Always helpful, never a hard sell. Personnel/Associates are always trustworthy, helpful and personable.

The lifetime warranty is just such a plus!! The customer service was outstanding! From the greeters to sales managers everyone was courteous!
Make sure to ask for Austin!!

When you are shopping for a car, it is refreshing to have someone like Stephanie Jinright to assist you. Thank you for all of your help!

After two hours of waiting for an oil change, I walked around and found my car sitting in the parking lot. No one had come to tell me it was done. I paid for the service. Again no one told me where my car was. The only way I knew where it was is because I went looking for it. The plastic was still on the seat and paper on floor. This was by far the worst service I have received since purchasing my rogue.

I just went here for an oil change. The customer service is Awesome. From the time I pulled up everyone was friendly. TJ was very informative about service that were recommended for my car. Also the oil change was super quick.

Amazing sales staff! They went above and beyond to make sure they could help me get my car. I am so happy with my purchase and will definitely buy from nissan again in the future!

Matt Pavey is amazing and very helpful.. I'll highly suggest others to come and see him in regards to shopping for a new car. thank you

I like the service department at Headquarter Nissan. Clean environment in their waiting area and did not have to wait too long to get my car serviced.

Brandon in the service department is top notch! He makes sure I get my car back better than it went in, which is always nice.

They got me in and out with no problem great service to get my oil change done regular customer here

This review is in regard to the dealership, not the actual automobile. Headquarters Nissan is a clean, well run dealership. Never once did I have any pressure to purchase. I also did not run into the stereotypical dealership behaviors. I didn't get bounced around and I felt that what I mentioned was important to the sales person.

We even drove our vehicle to my house to show my wife since she wasn't able to come out to the dealership on the initial test drive.

If you are considering a Nissan or just want to check out what products they offer, pay them a visit. We dealt with Matt Pavey and it was a pleasure. We are a military family and Matt is prior service, so there was an instant connection.

My review is based on my individual experience, and your mileage my vary. But I wouldn't think twice about returning to Headquarters Nissan for future purchases.