Headquarter Nissan of Columbus Reviews

Great customer service and very upfront with all aspects of financing..Thanks Connie

Good service on this visit. Went for oil change and recall on anti lock brakes. The part is on backorder and I m supposed to receive a call when it comes in. Let s see if it happens.

The good: salesman was a great guy with charisma
The bad: bought a used sienna van and asked about getting a DVD player installed which they said they could do for $1000. The DVD player that was installed was a low end model ($150 on Amazon) and wasn't even hooked into the factory wiring allowing the lights to come on when doors are opened. Was treated like a criminal the entire time from test driving the vehicle (had to be chueffered by salesman) even right down to going to Navy Federal to pick up the check to pay for the van. I was driven by the salesman in his personal vehicle. I could not even drive the vehicle I was purchasing because of "some cars have been stolen" speech they gave. Not to mention while I was waiting for the DVD player to be installed my family of 6 was given a 5 passenger vehicle to accomate us.

Ms.Bessie was extremely nice and helpful with helping me pick out my new Kicks. I love the car! They have great customer service and I enjoy all of my experiences when I visit.

Always proficient and professional. Clean and friendly environment. Def would recommend!

I waited 5 hours to get my brake fluid changed, engine filter replaced and a tire rotation. This doesn t take that long and I would ve been fine if I was notified ahead of time. I was not told this until waiting for 3 hours at the dealership. This is unacceptable and the service associate was not apologetic at all. I m really hard to displease in customer service so that says a lot.

I hate my 2011 Nissan maxima. I will never get another Nissan maxima if my life depends on it. I put so much money into this car I'm coming to you Toyota for my next new car. I dont know if the employee need to be re train are something wrong with Nissan maxima

The service I receive is undeniably the best ever! From the minute you touch the doors to the minute you leave. Their customer satisfaction is #1. Thank you again Headquarter Nissan!

Very helpful, friendly staff at Headquarter Nissan. Abel was very pleasant to work with in helping me get my dream car! Would highly recommend checking these guys out.

Although I didn t purchase a vehicle, I really appreciate Tiffany Moore top level of customer service and her patience. I was very indecisive the day of my visit and I would ve been frustrated with myself if I was her LOL. She s a true sweetheart and hopefully I can purchase from her one day at Headquarter Nissan.

Spent 5 hours at the dealership. A lot of it was waiting around for the sales agent to to check if each, individual used car was still available (2 that I was interested in). Had to wait for agent to pull the paperwork then again for them to print and organize the paperwork (each taking 20-30 minutes). Finally got my car after waiting for it to be detailed then waiting for the agent to return from another test drive with my key, only to get my car home to find a huge scratch on the tail end of my car. Contacted the agent and he stated he saw it but failed to mention seeing it before I left the lot. I was disappointed with the entire process. I'm happy to say I have a car! BTW, the scratch wasn't listed on the carfax.

Al Taylor was our sales person and a big help thanks.

I am upgrading yesterday's one-star rating because I am convinced that there will not be a repeat of the fiasco I faced yesterday. I removed the 5th star pending possible improvements to the Service Dept process as discussed with the Service Manager.

Very friendly staff. Abel Diaz and Terry Browning are awesome. I would recommend them to anybody!

my experience was fine. It met my expectations. Nothing to rave about but it was pleasant. I have no complaints

Truck sat on the jack for 3 hours before anyone talked with me.

Steve and I had a great experience at Headquarter Nissan. Kenny Stelting is a real person who went above and beyond to make sure we had the car we needed. He then turned us over to Mac McPhail who is a real trooper and found a way for us to get the financing we needed and get the car. Thanks guys! You're the best!

I have been going to HQ Nissan for all my service needs since moving to the local area. While I have always been greatly satisfied with there overall customer service; I must say working with CARSON was the highlight. Carson went out of his way repeatedly to proactively seek, explain, and overcome all my service needs. Not only was he extremely professional, knowledgable, and helpful but, he made the often dreaded task of vehicle maintenance a pain free and enjoyable experience. Carsons' considerations in all aspects of providing the greatest and stress free service is the reason I will continually return the HQ!

The employees in the service department were very helpful and polite, I thank them so much because they made sure all my concerns were answered and solved.

I researched the vehicle online, and made an appointment to test drive the vehicle. Upon arrival, I was met by a friendly staff -- who I must add were all wearing their PPE gear!

The vehicle was clean and was backed into the parking space under the awning...just how I like to park. After a thorough walk around with Mr. Thomas, we took the car for a ride.

I was looking for a vehicle that had the most up-to-date technology, affordable, sporty looking, yet good on gas. After getting on the thruway, I was very pleased with its smooth acceleration and performance. I was sold.

After getting back to the office, I followed up with Mr. Jackson. The paperwork was seamless. I was in and out in no time. My daughter loved playing in the play area, and she wanted to ride home with me, because she liked the way the car smelled!

Pretty sure someone working here stole my debit card number. I havent bought anything in over a week and suddenly the day after visiting and paying for my service, I have a mysterious charge from Smiths Station Alabama. I dont go to Alabama and because it was a local charge, someone had to have gotten my card number. When they charged my card, they took it to the back and I couldnt see what was being done with it.

Beware and pay with cash when you go here.

I traded in my 2016 Rogue for a 2019 Rogue because i LOVE THE ROGUE! I told the sales manager what i wanted, and he had it waiting for me when i arrived. Trovon Johnson, my sales rep went above and beyond answering my questions and showing me the improvements and updates from one model to the other. He bluetoothed my phone for me and set the radio. He even helped with the detailing before i left. Mallike Caesar streamlined the finance process, so overall, it was a great experience. I will go back again!!!

Joel sales manager just told me "stop talking I listened to you now hear me out!" It is his third year as manager, I got a used Toyota one key I was told I could get a second key so I did not fight on the price of the car $90+ key. They never honor of fix problems when new sales people miss speak. I had a great experience I got a great car paid 200 for a 2014 car however ; Joel is not kind or calm. Such a sham.

Al Taylor is the best by being an honest and trustworthy sales person. I have bought three Titans since 2004. AL has not only sold me quality vehicles but solidified a quality relationship.

Very great customer service! I was in and out! Thanks for everything! Appreciate it!! Be back next 3,000 miles!

My service advisor was Jeni Beaver I give her a 5 star

"I had a great experience with Kenneth Cunningham at Headquarter Nissan. I love my 2009 Altima."

My husband and I bought a 2015 Nissan Rogue, and not only do we love the car, we had the best experience ever! Our salesman, Blake Quinney, made the whole process smooth and easy. I would recommend the dealership to anyone, and I would especially recommend Blake to anyone! The whole staff was so friendly, and we were beyond pleased when we left!

My buying experience was great. The service department is lackluster. Communication with consumers needs to be better.

I brought my car in for routine service. Melody was fantastic and kept me updated on the progress throughout the day! It was a great experience! Thanks!

I've always been pleased with the service and the way they treat you .

I came in to headquarter Nissan looking for something to get for me and my family. While looking, I ran into an Employee there named Cristian Gabriel. He was so knowledgeable and very personable. I felt like I was talking to a friend. While I didn t purchase a car, he let me know that they were willing to work with my finances and that when I was ready me and my family were welcome to come back to make a purchase. He really made my day. Thanks a lot Cristian!

MR. JOEY TYSON...IT'S BEEN A LONG TIME COMING....YOU ARE AWESOME AND GENEROUS MAN!!!!! I AM NOW THE PROUD OWNER OF A 2011 NISSAN SENTRA...WEEEE DOGGIE!!!! It took me forever to get this thing right, but FINALLY, I am able to access this site! Joey, I want to thank you from the bottom of my heart for making my car purchasing experience a great one! It was kinda rough in the beginning, but with such geniue patience, concern, caring, sincereness, helpfulness and most of all KINDNESS, is what brought you, me and the involvement of such wondeful Nissan staff memebers, through this once challanging, but blitzful car purchasing experience. These wonderful people I must not fail to mention are Mr. James Stallworth, Mrs. Katie Stallworth, Mr. Al Taylor, Mrs. Erica Turner, Mr. Steven in the Service Dept, Mr. Terry Baker, Mr. Carson Fugate, Mr. Chris in the Detailing Division, Ms. Nikkey, The Reptionists at the front desk, and all the Nissan Associates (in whom I don't have all the names) that offered me bottle water and donuts (LOL!!! they were goood!!!)...Thank you all once again, and God Bless!!!!

Friendly and prompt! Went over service needed prior to starting!

I was very happy and pleased with the services we received the day we went. We worked with several people and everyone did a great job working with us to get us the right quote and pricing we were looking for. Jamie and Frankie and one more finance manager from Louisiana. Can't remember his name but he was a pleasure to work with

Today me and my husband came in to buy a new SUV for our growing family. We had himanahu bohra , he was very polite and listened to us on what we wanted in a vehicle. He helped our process move very quick and we bought a new vehicle today and are very pleased. THANK You so much Himanahu.

The process of buying a car was really easy and all the staff were very attentive and helpful. Thank you in particular to Al who showed me my car and helped me with all the paperwork, and Jamie who finalized the sale!

Me & my wife went up there this morning because of a recall on my airbag on the passenger side ok it took forever & when they got done with it I open my glove compartment & it just hangs to one side now they don't care if they mess someone's car up or not my wife was going to go back in there & I said don't even worry about it I was already aggravated cause it took longer then they said but yeah they broke my glove compartment when you open it up it just hangs now & it was perfectly fine when we took it to them. So I can't rate them after what they did. I wouldn't even rated them a 1 * but it wouldn't let me post til I did.

BRETT was our salesman and got us the Truck & pmts we wanted. When we were turned over to finance, Jason tried to sell us $3,000 worth of insurance, 4 different type policies , ADDED TO LOAN !! Do not fall for high pressure finance department. Consumer reports and the better business bureau suggest to avoid this insurance fee, that it is not worth the added cost.
Unfortunately, I discovered a $995 documentation fee that was never discussed when financing truck with Jason.
Management replied to this review and rewrote the finance contract and did not charge me for the warranty fees after I complained. I intend on seeing them again about the documentation fees and feel certain they will honor their word and remove it like they did with the warranty charges.
THANK YOU Mr. Earl Williams for recognizing this situation and resolving it favorably.

Love my new car! Jamie was very helpful and friendly during my time at the dealership. Great experience

Hello, Tina Alier, Frankey Meals and Kyle Collins took great care of my needs today. I was very impressed with their service and their willingness to listen and address all of my concerns. I have a 2014 Nissan Pathfinder and for the last two years I have been taking my pathfineder to Firestone for services. Unfortunately, I was unhappy with the service from Headquarter Nissan Service Dept. After my experience today, I am very satisfied. Kyle Collins and Tina went above and beyond to make sure that all my needs were addressed. Honestly, after speaking with Kyle on 9/19/20, I was very impressed with his willingness to listen to my frustration and I trusted him wholeheartedly. I completed a survey on 91920 expressing my frustration with service. After my experience today, I am a well pleased and will begin using Headquarter Nissan Service Deparment. I am aware that your personnel is fairly new, however i hope that you will do everything you can to tenure Kyle, Tina and Frankey because they have truly exemplified true customer service!

Some of the rudest parts & service department people out there. Don't you dare call knowing what you need. They get offended that you actually know what you're talking about. Last I checked the customer was always right and a company that doesn't respect their customers shouldn't be in business. Can't wait for this place to go under. I recommend you finding another dealer that actually has a service department not full of a bunch of a-holes who think they're better than you.

DO NOT USE THEIR SERVICES. My daughter s 2017 Altima was less than 300 miles over the 36k mile warranty when the auto brake feature malfunctioned by braking when nothing was present. That was about a week and a half ago. My daughter was off at college 200 miles away so she brought it home for us to handle. We were informed it malfunctioned because it was damaged. Convenient excuse when the car has no body damage to it at Allan the camera is protected by the bumper and grill. The likelihood that something bounced up and caused the damage is slim. Then, to top it off, the part only costs around $625, but with their outrageous markup, they tried to charge $1000 for the part alone. Nothing but crooks.

I had the best car buying experience in my life @ Headquarter Nissan thanks to Debbie Jowers! She is extremely helpful and patient. She helped me find a car that fit my budget and that had the most options for the money! Just an overall wonderful buying experinece. I will definitely recommend Debbie Jowers and Headquarter Nissan to my family and friends!

Absolutely horrible service. We had a terrible experience! Both the men that we dealt with were definitely racist towards us. If I ever need to get my car serviced by Nissan again I will be sure to drive the nearest one out. Never again at this place!!

I was really impressed with my salesman Jamie Crowder. He made buying a car so easy and hassle free. Go see Jamie and he will get you a great car at a great price.

Great experience and I loved it. Terry Browning for the perfect vehicle for me and helped me get out of my old car. Definitely will recommend anyone to get their next vehicle here.

Excellent experience! Fast, friendly, listened to the problem and my car is fixed. I was especially impressed with how careful they were to prevent any possible germ transmission.

Nissian of Columbus is a great place..everyone's very friendly....my sales person Gloria Stephen's is awsome.. only thing we had a issue with was there was only 1 person in the finance dept and it took extra long...please don't let folks on vacation around Christmas ..that's the busiest time of year..ither than that...we are happy

I had to take my car in because my passenger front door wouldn t open from the inside . Melody was my consultant and she was excellent!!! She took care of everything, answered all my questions, very professional but sweet at the same time! So I highly recommend if you take your car to Nissan ask for Melody, you want be disappointed

My most recent visit occurred on Jan 28th for a scheduled oil change. I was promptly checked in right at 7 AM. The oil change occurred quickly as well as a new battery installation. Everything went without a hitch and I was very pleased to be in and out in no time flat.This visit restored my faith in excellent customer service. Thank you HQ Nissan.

Very busy Saturday. Made appt ahead of time but took them over 30 minutes to check me in. Not too customer service oriented that day....some people standing around looking at each other, approached the lady at the desk, who acted like I was a bother. Lady in service explained "there are only 2 of us"...as though it was my fault they don't schedule enough employees to cover busy days. One nice guy from sales tried to help, but it wasn't his Dept so there was nothing he could do. Should have better check- in service especially when you preschedule an OIL CHANGE only, nothing else. We bought the car there, one would think they would have your records, but no, at pickup they wanted to charge me for my free lifetime oil change. Same service lady said " well, no one told me". Also asked me for my certificate, and told me to bring it next time ( didn't have to on previous appts). I guess HQ Nissan sells so many vehicles, what's one customer more or less. Hopefully the next oil change will be handled more smoothly. Better to go to Honda or Toyota ( our other vehicles)- much better experience there.

They work really hard to get you the car you want. This was the first time I have ever been able to buy a new car. Everyone was very nice and helpful

The process of buying a car couldn t have been easier. Mr. Al Taylor took care of us from the second we walked in. Not once did we ever feel pressured to purchase; he respected our time to discuss things privately. He was super friendly and knowledgeable. We left more than satisfied with our purchase!

My experience with Headquarter Nissan was WONDERFUL !!!!! Kenny Stelting is wonderful and very helpful with his knowledge of the car we were purchasing. I have been to many other dealerships, none have compared to the warmth and friendship we feel with Kenny Stelting and Headquarter Nissan. I give this a 20 out of a 1 to 10 !!

Bernadette is excellent and was very helpful when I turned my car in for an oil change.

Friendly knowledgeable staff, the best price for an oil change! So glad I found this place.

My Experience was Excellent The Young Gentleman name Devron I hope I'm Spelling his name Correctly,He was smart humble and very mannerable, carry himself with much Respect I Really enjoyed working with him, Nothing But Respect and Much Appreciation for his Service!!!

They have a contest, where they offer an ipad as the prize. When it is really a marketing scheme, I drove almost 2 hours when it came time for the drawing they said we are going to wait 15 minutes, a guy came 6 minutes late they immediately had the drawing and the guy that came late won the ipad. Before hand they ask for your id, copy your address down without your permission. Told my daughter she had to give her real email,take down your phone number, than give you business cards and try to encourage you to hassle your friends with more lies!

Great experience. Quick service and awesome communication before and after my car was serviced. Would highly recommend.

One of my best experiences at nissan. Will be good back for all my car

The young lady that help me very nice and well spoken the service was fast and I am very pleased with quality of service I received from headquarters Nissan thanks you.

Did not know that Saturdays for appointments only. Staff was kind enough to work us in since we were there at 6am

My experience at Headquarter Nissan was so great! Jamie Crowder was so helpful in helping me choose the best vehicle for my budget and my needs! It was such an easy process that went so smoothly, I was in and out in about an hour! Thanks Jamie! I recommend him to anyone shopping for a new vehicle!

You need a better service check in and out. I had to wait 15 minutes just to check in and all the lady did was ask my name and phone number. There needs to be a better system implemented to get customers checked in and out of the service area quicker. I ve been coming to the dealership for 3 years now and it s always the same thing. Nothing has changed.

Jamie was awesome! Answered all my questions through a week of looking and discussing between the Altima and Juke. He is very knowledgeable of the cars and gave great insight for what me and my husband needed. We are proud owners of a new Altima. Thanks Jamie

I was exhausted after my last visit at headquarter Nissan. Apparently, when you come for service, the Sevice techs can t see any previous maintenance done on your vehicle. First they suggested that I add stuff to my Oil during my oil change. I told them I had lifetime oil change so I d rather not come out of pocket. So instead my rewards balance was used. The tech called before using it to make sure I was okay with using my rewards balance and I missed the call. When I called back, I had to leave a message asking them to call me. By the time I was called back, my rewards balance had already been applied and they had added stuff... nice. Then, when I went for pickup, my tires were rotated without my consent and then they tried to sneak it in my bill. I had to inform them I bought my tires there so rotations should be included. The service tech couldn t tell in their system and told me I should have told them that. Why should I have to inform my service tech of every service I ve had done on my car? I did elect to have my engine air filter changed, but because my rewards points had already been used, I had to come out of pocket....lovely.

Overall, my car is running great and mechanics always do a great job. I m just exhausted as a customer having to explain what I have and have not done to my car and then having stuff done to my car without my consent. We don t have this issue with servicing my husbands truck that we purchased at GMC.

Bessie is always great! Care and service is great also

Our salesman was Austin Boyd he was a great salesman that was very patient with us and very helpful to us in deciding the right vehicle.

I called and scheduled an appointment at this dealership for 7/16/16. I showed up for my appointment on time and had to wait outside 20 minutes in the 90 degree weather until someone finally came to get me checked in. On top of being hot and sweaty, I explained that i was here for an oil change and I needed to get a strange sound checked out. It took 3 hours for this oil change to be completed my appointment was at 10am and I left a 1pm. This would be fine if I just was a walk-in but this is truly unacceptable as an individual with an appointment.

On top of the extended wait time, my issue with the sound my car made was brushed off. I was told that the sound my car made was "a normal tire noise for the roads around here". I asked the technician if he was certain and he said he could only go off what his colleague said. I drove in 6 different states in the last month and I knew this was not a normal sound. Needless to say I was given an option to reschedule to have another tech look at the car. Truly unacceptable and put me in harms way. My job requires I drive long distances each day. I took my car to Lynch Nissan in Auburn and turns out I needed a wheel bearing, which is covered under warranty. I had to drive nearly 40 miles to get my car repaired, that is ridiculous and very poor professionalism for Headquarter Nissan. I am thinking of filing a complaint. I have a 3 year warranty and I think that my service was just brushed aside. I could've had my wheel come off or caused an accident without this work being done. I will not be returning to this location and I will be putting this review and photos of the service paperwork online. Others should be warned. I love my Nissan and my old dealership in texas was exceptional. This is just a bad apple. Lynch Nissan took care of me!

Austin Boyd was outstanding. Very knowledgeable and patient. Gave me every option. Really appreciate him. Thanks again. D. Ward

We had a great experience purchasing a Nissan Versa for my son. A great first car!

Awful customer service. No one will answer the phone

I had an accident over 200 miles from home. I requested that my vehicle be dropped of at Headquarter Nissan Of Columbus for repair and paid the tow truck extra mileage to get it there. I've never had any problems with the local Nissan, so I thought this was a good choice. After 3 weeks, I was told the vehicle was ready, I requested that the brakes be checked and I would pick up the vehicle in a day or two. Upon paying and passed the keys, I could not find my vehicle. I was told it should be in the bay and it was not. Could not find my service representative. He was always busy when you could find him before. Another employee said he would help find it it. We found it, but it would not start. The vehicle was jumped started and I proceeded to drive and noticed a noise. I returned the vehicle and the tech stated something about a loose heatshield. I guess he never turned off the car and gave it back to me. I drove off on my long trip home and stopped for gas about 10 miles away. Guess what, the car would not start again. Battery terminals showed some corrosion and after cleaning them, the car started. This could have been corrected by the Nissan technician. I drove the vehicle home. Next morning, I noticed that the front passenger lug nuts are coming off. One had nearly come completely off, and another was loose. Also, the Nissan logo was missing from the same wheel. Just a hole there. This was a new wheel to replace one from the accident. I thought this car was ready? What if the wheel had come off? What else didn't get done correctly? Called Headquarter Nissan Of Columbus multiple times over twos days and never was able to talk to the anyone on getting the logo replaced. Always, the service representative was with a customer, at lunch, and we will leave a note to have him call you. Message passed up to the next level too, but again no response. Asked once to bring the vehicle back, but I'm nearly 4 hours away.

Issue is still not resolved as far as the wheel logo goes.

of the three items listed for repairs
only one is complete

This place is a piece of work.. They are Very pushy for your business, and they will smooth talk thier way into making you actually believe that you are getting the deal of a lifetime. And best of all, they mark up their cars WAY more than what they are worth.

After our family of 4 literally spent 6 hours here, They actually made us think that we were getting a good deal, rubbing in their discounts and rebates. Come to find out they over charged me for a run of the mill car, that I am stuck with and can't even refinance because what we owe on the car, the car isn't worth and it's only a month old!!!!!
Then they tried to turn it around on me, blaming my trade when I questioned their ethics in selling cars. Yep, it's my fault.

We cant even get out from under it, if we wanted too. Great way to treat a military family headquarter Nissan. Thanks for all you did for our family. We will be paying for this mistake for many years. What a way to do business.
Let me tell you what they are good! Do yourself a favor, stay away from this place.
I would not even recommend this dealership to my worst enemy.

NORMALLY I DO NOT TYPE IN ALL CAPS BUT I'M HOPING THAT IT GETS YOUR ATTENTION! Assistant Service Manager BRETT NEW should get promoted to manger, he build a great rapport with me and made me feel very welcome, the service at this shop is incredible and I will recommend anyone to get their oil change here regardless of vehicle.
Overall it goes back to excellence customer service and Brett was experienced, respectful and educational. Thank you for everything today Brett.
#oil #service

I always have a great experience at Headquarter Nissan. Service department was amazing! Friendly and welcoming environment. I highly recommend HQ Nissan to everyone!

Kenny Stelting is a great man, love him, and love the car! Everything is AUsome! I would recommend others to buy car in this place!

Courteous, timely, comfortable waiting area, lifetime free oil changes

Great service didn't have to wait long
Thanks