I am very disappointed in the service at this loca...

I am very disappointed in the service at this location. My mom bought her car from here and has always come here for every service and oil change. Today the undercover splash shield was removed for the oil change but it was not placed back on. When they were notified they made it seem like that part doesn't come on the car and my mom didn't know what she was talking about. Maybe if she wasn't a woman they wouldn't have treated her like she doesn't know about cars. As far as I'm concerned they stole it. That is very unacceptable. I would never recommend this place to anyone I know. Fyi the last oil change they left one of the washers out of the cover so it was hanging and they apologized and fixed it. Now it's missing completely and they stated it was never there