Headquarter Nissan of Columbus Reviews

I have not had a good experience with the service department here. Everytime that we have taken a vehicle here for a scheduled appointment it is there all day. Please stop scheduling appointments and just say first come first serve. I traded my Nissan in for a Ford because of unreliable services. I know my service experience is better with Ford.

Service was very slow talking to employees not thing about customers

HQNissan, KENNY,Thank YOU,I never bought a new car.This was a memorable experience,OWESOME ONE.I did not know if I should buy a new car. I looked at 2012s,2013 and compared for economical, comfortability ,great milage and holding its value also great looks.I bought the Altima s.Kenny, thank YOU, I'm so happy!!!I have been telling my customers and friends about your outstanding great service.Thank YOU,Kenny Stelting.Thank you all that help me have a great experience.

They got me the car I wanted, for the price I wanted, and for the service I expected. If you expect anything else from a dealership then there is something wrong with you ;). Love HQN, Thanks Satin.

There were two White women in the Rental Department (didn't get a good look at their name tags) that were making inappropriate remarks about a customers "Urban" name. Basically making fun of how "ghetto" her name was. I'm highly offended.

I want to say a big THANK YOU to Kevin Ingram in the Service Department for working with me in replacing the engine in my Nissan. He was courteous, professional and definitely knew what he was doing. He made a clearly stressful situation 100% better. He is a valuable employee at Headquarters Nissan. I plan on bringing my car to him for routine maintenance in the future. Thank you, Kevin.

Jennifer Gray.

It truly was a wonderful experience. Thank you Headquarters Nissan.

Nissan was my first car choice for my first car purchase. Bessie was my sales expert and she really helped me out. She was very knowledgable, nice to me during my test drive, and helpful when I got my car shipped from another Nissan dealership. im glad I got my 2015 Nissan Altima !!

Good experience with Mr Fair. I'm enjoying my 2020 Nissan Pathfinder.

Outstanding service once I enter the doors. I was looking for a used car in a price range and a set number of miles. Sales Associate Daryl Byrd got right on the job in trying to locate a vehicle to fit my ranges. My wife wanted a SUV. I wanted anything dependable. We got what she wanted. After looking at several vehicles, Daryl said I got what you want. After wife test drove it, he was right. After negotiation on the price, she drove off in her new vehicle.

Great dealership with a great sales staff. This is my second time buying a vehicle here. They make the process easy and Al Taylor is one of the best Sales guys there.

I hope I never need to get my car fixed again. I have been without a car for almost a week now and they never gave me a rental car. I had to wait and get some kind of paper work approved to show that I had an extended warranty, and they wouldn't give me a car while waiting for it to go through. Last time I brought in my car to get the gas gauge fixed and I just told them I have a warranty and they said ok and offered me a rental car that time, but I didn't need it cause they fixed it that day. But I work and are a college student so I can't afford to miss work and I had to because I had no way to get there. Its not right to leave someone without a car for almost a week.

Had an unexpected issue and no appointment but they took care if me anyway. Had the shuttle take me home and finished my vehicle the same day. I picked up my car and got home before 5 o'clock traffic

I was very pleased with the service I received. My sales rep Gloria was awesome. Before I left with my new car she took the time to explain buttons on the steering wheel. Plus she set up my phone with the car. Happy customer.

My daughter loves her car Mr Riley thank you for helping us and being honest.

The staff are super nice and help to make a frustrating time a positive experience. The service side also has prices that are hard to beat.

Headquarter Nissan did an awesome job of making me feel welcomed. There was no pressure to purchase or look at other vehicles. They were able to work numbers to fit my budget! I love my 2020 Nissan Altima!

My wife and I bought our first new car from here the customer service is uniquely great it's very nice it's very comfortable if you have to wait for an oil change or work to be done the staff is extremely kind it's a nice place if you're looking for a car God help you if you don't have good credit though!! :-)

Stopped by for the first time today to look a Pathfinder or Rogue but our Sales Associate Frankie S. guided my family and I into a super nice Nissan Altima. Still deciding on which make of car to purchase but HQ Nissan service is friendly and curtious. If you are looking at a Nissan or other model HQ Nissan has a huge selection with many discounts and free oil changes for life at HQ Nissan.

I decided to make the drive from Deatsville AL to purchase a used 2014 Nissan Maxima SV. I found the car via online and had compared it to others with similar features and mileage. This particular one was better priced and with less miles than any within a 100 mile radius. This dealership also gives a lifetime powertrain warranty free of charge on their used vehicles that are not more than 5 years old and I believe with less than 60,000 miles at the time of purchase. Another complimentary service is free paintless dent repair, free roadside rescue, and free key fob replacement for one year.
I arrived to test drive the car and I noticed a slight vibration and a slight roaring noise. I pointed this out and they said their service department was already closed (I knew this because it was 7:30pm) but they'd gladly repair it. I could drive it home because it wasn't impeding on the safety of the car and return when I would like to have it repaired. When I returned to have the repairs performed (rotors turned and tires balanced) I was greeted with friendly service by the service department. I also found it nice that the service department had free snacks and beverages available for their customers. I wish I lived closer to take advantage of the $15.95 oil change they offer to their customers. My experience was nothing but great and I will be returning for my future vehicle purchases.

I have never had a bad experience at Headquarter Nissan of Columbus, Ga.. My sales woman Ms. Bessie is what you can call the founder of true customer service. She will work to accommodate the customer not just to sell a car. She goes above and totally beyond to make sure you are satisfied with your choice. If the car you want is not there, she will find it!!! Mrs. Katie in finance works hard getting your paperwork ready to sign so you can start your adventure in your new car, (she knows her paperwork with her eyes closed.. ol) Thank again for another great experience and another great car!!!!

I brought my new Rogue Sport in for a recall, oil change and tire rotation at this location in Columbus, GA. I was pleasantly impressed from the moment of reception to completion of service. The customer service is to be commended. I highly recommend this location for anyone needing reasonably priced and quick service for their vehicle.

On May 31st 2013......around 3:00 in the afternoon my husband and I were in a very bad mood. We were turned down by other dealers ..either not enough credit or the prices were too high ...but with that ,we already set in our head that we were already going get let down again. Walking into Headquarter Nissan two angels walked up to us and helped us. Told us to give them an hour and we were not going to walk out empty handed. So we waited ....all the while they were very attentive and kept us updated on what was going on. They came out and told us we were good!! My husband and I were speechless.....Dodge Charger 2012...@ a very good price!!!w/low mileage...All I can say is Great Car +Great People - Happy Customers!!

@Devon Henry & Mr.Clayton And the whole staff -THANK YOU(God Bless You)!!!

Great Job !! Always do a wonderful job servicing my car

We went multiple times and our saleslady even came out to take care of us on her day off, and the finance manager answered every question we had in depth.

Ask for bessie if you go there, she was great. I will be using them again in the future!

I recently bought a Nissan Rogue from Headquarter Nissan and they were AMAZING. Such great costumer service skills. Daryl Byrd was a fantastic vehicle salesman! I am beyond pleased with my Nissan Rogue and my experience at Headquarter Nissan of Columbus!

Always a great experience with Darryl Byrd he s great and professional and always treated me with honesty and respect.

They were kind amd considered everything I wanted. They were patient in working with the banks to get me the payment I desired. More importantly they listened to what I wanted in a vehicle and did not try to undersell me or get me to settle for something I didn't want. Ultimately I am extremely satisfied with my experience.

As soon as we walked into Headquarter Nissan we were greeted with a smile and a Hello. The young lady quickly directed us David Walters, who was amazing. We weren't sure what we were going to be able to get into, but he assured us, he was there to serve and help us. Before we knew it he had worked his magic and had my husband in a truck that he really likes. We are so impressed with David and his ability to serve and go the extra mile, that we are considering going back this week to trade in my minivan for something else! I speak for my husband as well, we will tell everyone to go to Headquarter Nissan and ask for David. It really was the easiest car buying experience I have ever had. Thank you David!

I went in for oil change. In the pass I am showing in computer as Lifetime free oil change... I had to pay this time! Why? I was charged for 2 filters that I did not approve before they were installed!!!! I never spoke with ANYONE when my car was in service bay. I always wait for my car unless I am told it will take a day for repair. Every time I go in for service I get upset !!!! My blood pressure is always up when I leave!!! Nobody seems to know what is going on...to many turn overs I guess.

Making a purchase at Headquarter Nissan was one of my best car buying experiences ever. Everyone seemed so nice and friendly and ready-to-help. My sales person Shawn Sadruddin was very helpful, knowledgeable, friendly and understood my needs. I have received excellent service during and after my purchase from both Shawn and his staff. I highly recommend Headquarter Nissan to everyone thats looking to buy new or used vehicles. And ask for Shawn Sadruddin, best salesman ever, and you will not be disappointed. I am very happy with my 2011 Nissan Altima. Love it. Love it. Love it.

Just got the 2019 Titan, I had an awesome experience, and the humble staff made it feel like family!!! Thanks Dex for all the help to finally get a truck

My brother and I had the pleasure of working with Chris Thomas. Very polite, patient and professional taking as much time as we needed to locate the right vehicle that suited my brother's needs. If you need that type of salesman...contact Chris.

Matt made the process of my trade-in and purchase of a Versa really easy. Also, a thank you to Zac and Crystal for a painless insurance/finance experience.

I Waited over 3 hours for an oil change I had an appointment for that never happened. I was never told anything or an update from managment. Dont come here. They lost a customer today. Go to Lagrange Nissan.

When you go to get service ask for Carson he is the best

We had a great experience with really professional people which offered us a good costumer service . We love our car

Amazini dealership. THE BEST!! Mr.Al Taylor Senior Sales Consultant had us in an out in record time with a 2018 Vehicle. Very professional pleasent and kind Thank Al.

When I set out to purchase a vehicle I visited many dealerships in the Columbus area. I m new to the area, my husband is military and overseas, and our vehicle just was not cutting it after the long move across the country I just accomplished. The first dealership I walked through treated me like they did not care about my needs, just wanted to make a sale. I set a budget with them when we first shook hands, but they continuously showed me vehicles that were five or more thousand dollars than what my budget had room for. I had no problem walking away from these SALESMEN. When I walked into Headquarters Nissan, the lady who greeted me at the door showed me to David Walters desk. David invested the time to listening to every want I had on a vehicle and told me he would have me in the perfect vehicle that very day. David s determination and persistence with the Headquarters Nissan team, to get me the right deal made me feel like I put my trust in the right person. His prior military experience and real persona convinced me to purchase my first NEW car that was not only affordable but he found a way to include EVERYTHNG. David made buying a car personal and the experience as a whole very relaxed. When my husband returns home and we decided to purchase our second vehicle, I know who I will be going back to, David Walters at Headquarters Nissan of Columbus.

After my truck was done l wait almost. 30 minutes for my paperwork every thing else was good

Assistant Service Manager, Melody Lawson, delivered stellar customer service and was very helpful in explaining the services done to my vehicle. Not only was she professional, but she was also very pleasant and personable!

Highly recommend Darryl Byrd! Great customer service!

Ms. LIBBY was very nice and helpful with the needs that were needed for me and my vehicle. I want to thank her again with helping me.

The salesman was very nice and the sales manager saved me 26k. Their internet prices this time of the year got me into HQ Nissan to buy a Rogue. However, once we sat down to talk about a purchase, we found out the internet price was actually around 1100 under because of some physical vehicle add-ons that weren't originally listed. I realized that this lower price on the website was the only reason I went to HQ Nissan and the sales manager informed me there was no wiggle room on the add-ons and was not going to allow me to give them the internet price of the vehicle plus some of their random fees amounting to 26k, which is great because it saved me a lot of money.
In all fairness, the vehicle was a good price but it wasn't the advertised price because of tint, nitrogen in the tires, and a roof rack. The advertised price was the reason I went in that day.

We bought 2015 nissan altima s 5months ago , duke ( chirstopher ) was very knowledgeable and helpful . He worked with us on the price range that we can afford even help us with the trade-in of our old vehicle ..all in all I love this place , if I were to get a new vehicle will definitely come back here again ! Oh and we love our car !

Amazing facility with an even more amazing staff. Everyone is professional, courteous and honest. We go out of our way to give you the best possible car buying/servicing experience! Ask for Duke!

I really appreciate Chris for his friendly services. I recommend this place for auto sales and services.

Came in for auto butler, oil change, tire repair. Left car at 930 and were called by 4 and was told my car is ready! When I got there I asked about the nail in tire and was told air was put in my tire. I said, what about the nail? They then took my car to the back again and said they see the nail and the tire can not be repaired ! They always say that ... because they want u to buy a new tire! I told them they should have caught this when they inspected the tire ... if y all inspected it in the first place! Ask them to repair anyway! It took another 2 hours after I arrive for pick up! Customer service and the service department are horrible!

I always have a great experience with MY Nissan dealership in CSG, whether it's from the last 3 vehicles I have purchased, to the comfort of all the service that is completed on my vehicle. That says alot about a dealership when you keep coming back for another new car! I'm an Army Disabled Veteran who is always treated right - and my Titan is King!! Thank you HQ Nissan!

Very helpful, smooth process and delivered the vehicle 2 1/2 hours to us.

I called for an appointment, the answer was prompt, and the appointment date speaks to the volume of Nissan customers served in Columbus,

Christian was AMAZING! Very friendly and listened to everything I said about what I wanted and not wanted. Definitely will be staying in touch when I am ready for my next vehicle

I was able to drop my vehicle off that morning and within a few hours was told of the issues with my tires. There was a great sale going on with buy 3 tires, get one for $1 so I couldn't refuse a new set! I got my oil changed with new rubber and my vehicle is riding smooth as ever! Thanks Nissan!

This is the ONLY place that I will service my vehicle! ASK FOR JOSE!! He will take the best care of you and go to bat for you with his own colleagues! Columbus HQ Nissan always respects my appointment time, work efficiently, and they've displayed above and beyond customer service to make sure my transactions were processed in a way that I was able to redeem the most rewards dollars possible - saving me money.

My appointment was on 11/1 at 7:30 am, NO one came to greet me until 5 minuets to 8:00. I needed to be at work at 8 but didn't arrived until 8:45 by you guys transportation shuttle due to being seen late. I was suppose to have and oil change and a recall replaced..THAT DIDN'T HAPPENED! The recall wasn't replace because the tech advised that it wasn't no need too. I am ok with that.. however, I am not ok with no one calling me to let me know this! I had to call around 2:30 pm to get the news that your car is ready but we didn't need to change the recall. 1. Why didn't no one call to let me know that my car was done so I could have someone to bring me to pick it up? I have been a customer with you guys for a long time but I must say that this experience with you was the worst I've had.

Had an appointment with a salesman. When I got there was told he s off even though he had just emailed me about an hour and a half prior telling me to ask for him when I get there. Must have been an automated email is what I was told. Zero stars.

Bessie Williams is a very good staff member. Always very helpful and very professional. Thank for your time.

O K.. not enough white vans with beige interior. Zero!!!!

During my visit/experience with Nissan Headquarters, I was not only there for six hours waiting, but they rushed my signing of the paperwork and told me it was okay to sign for my daughter, who was the primary signer when she wasn t in the room. Also, the Sales Associate added extra extended warranties to the vehicle without explaining/telling us and we were told we were signing for the GAP coverage. When I called the following day about this extra adding, I was told I thought it would in your best interest and assumed I wanted it. Now I m upside down $3000
I just bought my truck at Rivertown Ford and I was there for two hours and everything was straight to the point.

I recently purchased a car from Nissan and it was a wonderful experience thanks to Daryl he was very patient and helpful with all the questions I had again thanks and I would definitely recommend Nissan

Customer service was great from time I pulled in to the time I left. Chris in service department extremely helpful. Received great customer service and my car was ready sooner than expected. Thank you Nissan Headquarters Columbus Georgia

Quality means doing it right when no one is looking thats how I describe cristhian Gabriel one of the best salesman and hard worker

Ms Bessie did a great job getting me what I wanted for the best price

Professional but down to earth! Great service, awesome folks!

Just bought my second car from headquarter Nissan. Jamie crowder & Frankie Elliston have always been so helpful and patient with me! Wouldn t want to buy from anyone else!

The service folks are nice, but, they charge too much. They quoted me $269 for a brake job (pad relacment, etc). Larry Rich in LaGrange is $100 cheeper. I'll be going there from now on.

I appreciate the service adviser working me in without an appointment.
Wait time was not too bad considering.
Not sure what has happened in the service area, but in the past it has been a pleasant experience, but this time it was just kind of dead in there.
Also, when the sales team got there, I feel like they are just like a bird of prey hovering over the service customers trying to get them to buy a new car. Kind of a turn off.
Overall, I truly am grateful for the great price on the oil change and being able to accommodate me on short notice.

This is my second Nissan vehicle. I have been a Chevy/GMC person for 20yrs, however when I drove the Titan...I was sold. My recent purchase is the Nisson Kicks and I love this vehicle. My salesman Steve Riley, Devon and the finance man were very understanding of my situation and assisted in tailoring to payment and vehicle that I was comfortable with. I would highly recommend HQ Nissan!

OMG WHERE DO I START THIS WAS THE WORST EXPERIENCE I EVER HAD IN MY LIFE WITH A CAR DEALERSHIP 1ST MY CREDIT GOT 7 HARD HITS WHICH HURT ME BADLY FROM GETTING ANYTHING ELSE I WILL NEVER GO THROUGH THIS EXPERIENCE AGAIN WITH NOBODY 3DAYS AFTER I BOUGHT MY 2013 NISSAN PATHFINDER I NOTICED A SMALL HOLE IN THE WINDSHIELD WHICH I CALL AND TOLD MY SALE PERSON REBECCA ABOUT IT SHE REFER ME TO STEVEN AUTO GLASS I TOOK MY CAR THERE JUST FOR THEM TO TELL ME IT'S ALREADY BEEN REPAIRED AND THE HOLE JUST GOING TO BE THERE REALLY ANOTHER THING I NOTICED THE CARPET FROM THE DRIVER SIDE TO THE PASSENGER SIDE WAS ALL CUT UP YOU WOULD HAVE TO BEND DOWN TO SEE IT EVERYTIME I PUT THE SEAT BELT ON THE CLIP THAT HOLDS IT IN PLACE POPS OFF I TOOK THAT TO SERVICE WHICH I WAS TOLD BY CODY IT WOULD BE ORDER 3WEEKS PAST BY STILL HAVENT HEARD FROM NISSAN LAST BUT NOT LEAST ME AND MY DAUGHTER WAS RIDING IN TRAFFIC AND THE ACCELERATE DROP FROM 45 TO 20 TO 0 FELT LIKE THE CAR CUT OFF I PUSH THE PEDAL TO THE METAL STILL COULDN'T GO I HAD TO SWERVE OUT OF TRAFFIC TO KEEP ME AND MY DAUGHTER FROM GETTING KILLED I CUT THE CAR OFF STARTED BK UP DROVE IT TO NISSAN HEADQUARTERS DROP IT OFF JUST FOR THEM TO CALL ME 4 HOURS LATER TO SAY THEY CAN'T DELICATE THE PROBLEM AND FOR ME TO PICK MY CAR BACK UP REALLY NO RENTAL CAR OR NOTHING WAS OFFER I MISS WORK AND ALL HAD TO BORROW A CAR FROM ANOTHER DEALER SHIP I TOOK THE CAR BK TO NISSAN HEADQUARTERS AND LEFT IT FOR GOOD NOW IT'S CONSIDER A INVOLUNTARY REPO THEY DID NOTHING TO HELP ME AT ALL NISSAN HEADQUARTERS NEED TO BUY THAT LEMON BK THAT I BOUGHT 4/25/2017 I CALL CONSUMER AFFAIRS HOPE THIS WILL HELP I WILL NEVER AS LONG AS I LIVE BUY ANOTHER CAR FROM THIS HORRIBLE PLACE THEY ARE ALL ABOUT MONEY NOT WHAT MAKES THE CUSTOMER HAPPY I WOULDN'T REFER A FLEA TO NISSAN HEADQUARTERS IN COLUMBUS GA I'M A VERY PISS WOMAN

I had a really great experience purchasing my vehicle, thanks to Marlon.

The head person in charge is a cowboy fan like me so I already knew I was going too get great service. I came in to purchase a power steering line but this nice man told me that they needed too check my car to make sure if case I didn t need it. This one particular man worded in my car back and forth. They were amazing. My car is running so better now. My cowgirl got her grove back. Thank you all

When I bought my 2019 Nissan Titan back in October my salesperson, Gloria, went out of her way to make sure my experience was smooth and painless as possible. She answered every question or found the answer if she didn't know. Best truck buying experience I've ever had.

Alisha was amazing the experience was the best I have ever had making such a big purchase. The time spent was just enough I wasn't waiting all day to get my deal complete overall just a wonderful experience.

I was highly disappointed this morning in regards to some miscommunication. Shoutout to Erin for contacting me quickly and providing a resolution. I now feel much better. Thank you!

So long story short I was trying to locate a part on my vehicle and called in to the Nissan headquarters seeking help and was informed by customer service that the employees were to busy to answer my question. After getting off the phone with this rude employee I called a local service station who was very happy to answer my question in three minutes. I was going to schedule a maintenance with Nissan however after my experience today I'll stay with the service station that's not to busy to spend three minutes with a customer.

Chris was awesome! His customer service was superb!

The sales staff was very helpful and knowledgeable about the vehicles. I had specific options and "creature features" I wanted specifically, and my sales person, Jamie, was very helpful. Jamie was very helpful and after test driving several cars and different models, he worked with me until I made a final decision. His patience was outstanding and he was very understanding that this was a big decision for me and my family. He did not push us into anything and let us have the time we needed to make a decision after weighing the pros and cons for our family. We decided to go with a Murano and we are very happy with our purchase. Thanks to the sales people there and Jamie for all his help!

During peak hours please have more service techs. Waited 3 hrs for car to be serviced. Thanks.

Awesome customer service and excellent knowledge on products and services avaliable. Frank was very helpful in helping us find what we wanted at the payments we wanted. Thank you for getting our family in a reliable vehicle that I am sure we will love forever!

Buying a car here was an ok experience, considering how torturous the car buying experience is overall. They will do lifetime oil changes, which is nice. Only downside is that you will more than likely end up spending 2 1/2 to 3 hours waiting since they seem to only have a handful of techs in relation to the Army of helpful reception clerks.

My husband Nissan, every since I met him.Nissan only car he would buy.Good service.

Thank you Dakota Newell for getting Yvonne Tullis and Elias Tullis in 2016 Nissan Versa we really appreciate it!! He was very friendly.