GLS Reviews

I had indicated in advance that the package could be delivered to the neighbors. After inquiring, it was not even offered here, even though they were at home. I have to call paid phone numbers to be snubbed then that I "should have been home" and now I can pick up the package myself ... If you have the option: always choose PostNL or DHL instead of these prutsers.

My package with 3500 tool in it was lost, nobody is even willing to help me.

Very bad experience with GLS! Package was not delivered and GLS reported that it had been delivered to the neighbors and that a not-at-home note had been delivered to the mailbox. Nothing of that was true. The neighbors did not have the package and there was never a not-home note in my mailbox. After calling after it, customer service said I could pick up the package at the depot in Amsterdam. Nice drive from Haarlem to Amsterdam ... Anyway done since it was a Christmas gift. When it arrived at the depot, everything seemed closed and no answer was given at the gate or by telephone. I am still calling GLS where my package has gone. Christmas is already over ...

GLS coach with two shabby drivers comes to me around the corner in a narrow street in Amsterdam, where I already bike. Then scold me for bitch and yell that I have to keep my mouth when I ask why he does not stop. Scandalous!

The worst service! They put the package in the lift randomly and expect other people who use the lift to deliver the package.

they give 4h window and they don't come at all, no picking up the phone, 0 contact. Just horrible company - never use them!!

Third time I do not get my product and is just at their depot! Never a message at home! They just never came!

The level of incompetence from GLS in unbelievable. Go and pick up whatever you want delivered yourself. It'll be easier, faster and cheaper that getting these usless, uncaring idiots to do it.

A truly unpleasant episode today in the center of Florence, in via Santa Reparata, in this area for a few months there has been a new GLS courier for deliveries. Young, big, rude and aggressive. I hope that such people will be removed as soon as possible from a well-known company like yours.

Worst Customer Service ever. Rude and not providing any solutions

very poor service.
poor delivery.
telephone costs 1 per call
costs are okay, if you are actually helped. Unfriendly employee who does not think of a solution on the telephone.
Unfortunately, with online orders you do not have the choice of delivery person, but preferably never more GLS.

Excellent service. Had the bad luck to wait a long time, until someone responded to the bell.

no answer to mail, package delivered from abroad has been on deposit for more than a week. Was home at the moment of 'attempted delivery' !!!

They didn't delivered my shipment. Good luck with GLS

Unreliable. A note in the bus but with the neighbors turned out later that the week was not home. The deliveryman himself signed for receipt and delivered it at a random address a long way further. Without asking for a signature. If a webshop uses GLS, it will never get us as a customer.

what a flut company. horrible. and that woman at the customer service, what a shame. 1 star too much. packages do not arrive and are not reimbursed.

top service delivery was good and delivery drivers are friendly

Poorly accessible (several times a connection is broken after a band of 1 euro per call) does not meet appointments (could be picked up at depot, it appears that the package is still in the route), some amateurish about.

There is obviously some connection between GLS and the circus, they all seems to be clowns. I ordered some car parts from the Czech Republic. The package arrived in France then sat in the GLS depot. I had to drive 160kms to be told it was not there. I then had to drive another 50kms to pick up my package.... they had forgotten to tell me where it was.
All I received was a mumbled phone message afterwards.
I wrote to the CEO of GLS in Amsterdam - not a word in reply.
Whatever you do, don't use GLS.

Very bad . Waited all day at home. Then I received an email that no one was home and that there was a 'not home' note in my mailbox. None of that! This is not the earlier time

TIP! Feel for just 1 euro a azijnpisser get to the line or word simply outrageous to be standing? Call the GLS Customer Service! You just smell the vinegar down the line, feel the employee's oversimplified frustrations and are guaranteed to praise yourself for not being one afterwards. I think going to call again next week, absolutely 5 Reeten.

Package not delivered, has been in the depot for 3 days.

Really hopeless when it comes to delivery. Package hasnt been delivered to me in 2 weeks. How on earth can they not find an address in Netherlands.
I would never recommend GLS to anyone.

My package should arrive at my house between 8:30 and 18:00. It is already 8:12 PM and they have delivered nothing. Worst company there is.

Terrible company. I do not recommend it at all. Please read the negative feedbacks. I am trying to track m to parcel, the system is not giving me exact location of the parcel.

The supplier knows that the package must be delivered between Friday and Monday.
Link to the website of this logistics company with info.
Mon 08:35 On the go - loaded for delivery.
Mon 09:49 Not in delivery - company closed.
How do you manage customer expectations? Do you therefore get so many calls and these online reviews ?? Do I get my package today or not?
Very unclear all and the reviews here are alarming !!

Worthless delivery service in Amsterdam! My package would be delivered on Thursday, if I then call at the end of the day or my package is coming, I get to hear that the driver has not been able to finish his route. The next day, this driver was unable to complete his route again. I make a new appointment with the customer service after the weekend, and unfortunately no package. As an answer .. he has not been able to finish his route .. If I ask why the next day the route does not start where the driver has finished they are told that they do not know if there is something serious with the driver happens that it is that day is not delivered .. What a weird excuse GLS! Really the last time I have something delivered through you .. and you already have such fantastic reviews!

Why do I only see a delivery time window of 3 hours? We no longer live in prehistoric times, right? Very mediocre!

1 star is already too much for this delivery service for the umpteenth time wrong delivered !!! And the worst thing is that you can solve it yourself ... Not normal how bad this company is, they really should be called the General Loser Service. WORTHLESS

They broke my package , didn't call or text me to let me know, and since it was broken they couldn't deliver it anymore, so I had to go to the warehouse in person and retrieve the pieces. I would give 0 stars if I could.

Weren't able to deliver my package due to 'further address information needed', which simply was not true. Checked the invoice, all the address information was there. Never (literally never!) had any problems with deliveries at my apartment before. And no customer support during weekends to help me work it out... Very disappointed.

What a HORRIBLE company, I advise if you have the choice to please NOT use them. I ordered something on Amazon.de via them.

They first tell me that they stopped by twice, they never left a note in my mail. After that I called on my own, they said it has been delivered at my neighbour's house, never arrived there. Then I call again and ask them to deliver it at a parcelshop, they say ok, 3 days later, again nothing, I call again and now it has been send back to the sender.

Amazon.de is far away from being a good webshop by working together with this company.

Absurd! No words for the lack of respect, the unprofessional employees and poor communication. According to the track and trace number, the package was delivered and signed by me while that was not true. Then they try to contact the driver, after he doesn't answer, they let me know that they can't do anything for me and I have to contact the sender. I ask the lady on the phone what actions they can perform on behalf of the sender that they do not want or are not allowed to do on behalf of the recipient. She says she can't start an investigation on my behalf and she thinks it's a shame that I don't understand their method.

A package is put 10 house numbers further in the mailbox while I am waiting from 3 to 6. It is that we all have honest neighbors
But there's exactly nothing they could learn from heading en

Reina deep ground

The telephone number of this company does not even work, it should already ring a bell.

This company should be called on the carpet. By the consumer association or cash register, etc. The reviews don't lie !! #bellaberd!

What a worthless place this is!
Paid number for the "customer service" and a rude courier who puts a package in your hands that is NOT intended for you and then drives away .....
Can it be worse?

GLS said I signed the package on reception but I never received it. I tried to call them but their number is blocked. I sent a complaint through their website, they said they would send me a confirmation by email but I did not receive it.

How can a company based on lies and fraud still be active? I will file a complaint to the sender and ask them to stop any service they have with you. This is not serious.

Wasn't home when package was delivered, but no note left to say they came. Had to find out 5 days later by looking at my mails that the package has simply been sitting in a warehouse until i request for them to attempt another delivery. So i was trying to be smart and have it delivered to a GLS pakketshop close to my home. Went there today only to find out the shop (a dry cleaner) closed earlier because of holidays. Altogether it's been 2 weeks since i placed my order. GLS, you suck. Big time.

What a terrible company you are. 1 star is too much.
How can it be that your parcel deliverer does not even want to deliver to the door and puts the parcels on the letterbox.
This has already happened 4 times and I have never found 1 package again.
Complaint form completed several times but never received a response.

Very bad non-customer oriented experience.
-Not home message on the bus, but according to the site the package appears to have been delivered 'somewhere'.
-Inquiry from customer service shows that the delivery person has made a mistake, but GLS indicates that, despite knowing that a mistake has been made, it is waiting for the customer to contact customer service himself. One can say, "After all, not every customer is treated personally, they are far too busy for that."
- The contact form gives an error message, so the only contact option is a paid 0900 number (1, - per call), which the customer must then call to correct the GLS error.
-I can file a complaint about this, but according to the employee, this must be done via the ...... contact form (which does not work).
-At one point, the service employee even became rude and agitated that I didn't feel helped.

All in all, a very bad experience in which the customer is absolutely not paramount.

Left the package in front of the door waiting to be stolen and faked the signature.

GLS, the worst logistic company ever, the worst customer service ever. They are arrogant, lazy, ridiculous, false, cannot even do what's their core business. After reading all the horrible reviews they have, I'm not surprised of their behavior anymore. I hope they fail miserably.

Poor accessibility - long waiting time, high telephone costs; worthless tracktrace information. After you read that your post is with the GLS, you get no further information and you do not know anything at all. Did they deliver it to a depo, what happened to it?

Package will be returned without pardon. This is not indicated on the "not at home message". Make more effort for an episode. Either to the neighbors or a second attempt or to clarify the consequences of not temporarily providing an alternative. Do not order from a webshop with GLS as the sender.

Bad communication, they charge an extra euro for inquiries about where your package is now by telephone, so a bad delivery from GLS costs you extra money too!

Asked several times if it was not possible to deliver before 6pm. guess what?? This way you will gladly miss your package ..

Very friendly help on the phone! Does not happen often in this industry, great!

Have ordered a mattress from Emma through Beter Bed. This had to be delivered from Germany and went via GLS.

I have read a lot of negative reviews, so I already had numerous doom scenarios through my mind.

However, I am pleasantly surprised by the friendliness of the deliverer and the speed with which the mattress is delivered. On day 1 he arrived in Utrecht from Germany. Day 2 from Utrecht to Amsterdam. Day 3 delivered neatly to the door.

The delivery person was also very friendly, despite the fact that he had to get a package of 33 kilos to the 8th floor. Even helped with the lifting of the package over the threshold of my front door.

In short, top service! The only point of improvement is the track & trace information. A day indication when you can expect your package helps enormously, especially with a size package of this size.

I immediately indicated in the first email that I want to pick up my package at a collection point.
That was also immediately confirmed.
Monday delivery collection point in Amsterdam.
Monday evening in the mail - delivery not possible, address not complete
Call: YES: your home address has no number ..
I had indicated that I want to pick up the package, ohhh yes, it will come tomorrow.
Tuesday: the package does not leave:
Calling: oh yes, this collection point no longer exists. We no longer have a contract with this.
???? How is that possible if I get it confirmed yesterday?
Tomorrow it will really come

The claim to have just delivered !!! I do not think so !!

worst experience I had with this type of delivery companies! still waiting for my package

Returned my package to sender for seemingly no reason, no contact and can't reach their customer service.

Completely useless. They lost my suitcase I sent to Spain and would not take responsibility for it. They are rude and take very long to answer emails, wouldn't pick up the phone. Worst custumer service ever, never hire them

Courier not visited at the specified time period. "Address unreachable" message while we were at home.

Do not use this company. Do not order from companies that use them for shipping. We ordered something with next day shipping. That was a week and a half ago and it's still not here. Someone at GLS scratched the postcode off of our shipment, changed it to a postcode in another city with the same street name and number, and then delivered it to someone else. They forged the signature on the proof of receipt claiming that my wife signed it. Luckily the person they delivered it to managed to find us to get in touch, which let us finally get a GLS to do something to fix the problem. They picked it up and are supposedly redelivering it to us, but we have been promised that it will be delivered in the morning 3 times now and still nothing. Shame on you GLS.

what a waste of money, time and nerves to be a client of this terrible organization...

Is waiting inside the announced time slot at home. Just looked at track and trace just before the expiry of the time slot, is it just that the package has been delivered and signed - by myself ...? Also at the neighbors, which I could give up as an alternative delivery address, nothing. On the telephone 'can do nothing, the driver does not pick up the phone'. I tell my story about a child that has to have a balloon on his birthday tomorrow ... He says casually: "I hope it will be all right" .... Not to find any phone number on the website. I had to find out the 0900 number here via google maps.

It is incomprehensible that such a bad company is not closed. They are unable to send a package from A to B. Apparently, quality is a strange word. A logistics company should understand that if you take a package to send that you must have a receipt address that is complete? No do not belong to GLS. There they only understand when they have to deliver it. And it doesn't matter if you point them out to the problem in advance. Those depots are only a few of them.
A phone number cannot be found. It is best to have your package delivered somewhere at a point. Delivery is a big drama.
The worst thing I think is that this is the second time that it goes so wrong. I will then send info on time so that they can correct it, but that does not help. They don't care.

Really, can your customer service become even more miserable?

They claimed to have delivered my package but I was home and there was no parcel slip left. When I called to see if they can attempt a second delivery or leave at a local parcel shop they said 'they don't work on those terms'. I stayed home from work to receive the parcel and am frustrated they weren't able to find a solution to help get the package to me in a timely manner. With this type of service they should give a more accurate delivery time or companies should stop using GLS. I'll be sure I contact the company to let them know how poor of service their shipping partner provides.

Service is awful! They tried got get revenge at me for trying to file a complain! They are evil and dangerous!

So bad company. I was waiting the whole day, from 8 am until 8pm and nobody showed up, I had to go myself with the luggage to the company facilities.

The courier left the package in some random place and for me its gone. GLS doesn't care and won't even respond for emails. Ridiculous company. Uncompetent.

Terrible company. Cannot provide any information about own shipments. If you could give zero stars I would have.

Have had parcels delivered to me by this company for business purposes several times. I don't understand the negative reviews. Did not have any problems myself.

I have been waiting for an order from valencia to portugal for 11 days. They do not know the suitcases, in Spain they do not know if they came to portugal, in portugal nobody answers the phone and I'm without suitcases. Besides, if I do not call anyone, it gives me some satisfaction. This is a very good service that this company offers, and it is generally seen, not just in one country.

New building of GLS Amsterdam. Very beautiful and quality !!

Very bad experience with this company. Really a disaster, it is better to close their doors!

It is worthless business. my package would arrive on Monday and package is still in germany Worst company there is.

I can't believe this company still exists! Horrible service! Avoid at all costs!

The worst postal delivery service you ll ever experience

Very bad company.
If I order now, I first check who makes the delivery.
Is GLS.
Then I order somewhere else

This company is 0.0 flexible. If you are not home the first time you offer a package (which can of course happen) you will receive a message not at home. You can then choose which day they can offer the package again. However, on the chosen day you have to sit at the front door all day because taking a shower or walking to school at 3 p.m. can have consequences. Namely the next not home message and then you can pick up the package in a depot that is 30 km from your address. The check that the package may also be delivered to neighbors is not taken into account, because in my case they were just at home. When I approached the company by telephone to indicate this, I got the most customer-unfriendly employee ever on the line. This lady obviously thought it was very strange that I was not at home, and the neighbors' story immediately called that they should not discuss this with me. So I was quickly done with this.

Pretty good, not great.
In any case a bit better than DHL, which is further down Sloterdijk.

I like the reliability so much so that i just dont order goods if the seller uses the Services of the GLS Group.

Even one star is too much!!! I never had a bed experince like with GLS. My pakket was losted and they delivered to someone else. It was needed to weeks to get an answer from GLS. I was calling every day and they were lying at me every day. After two weeks I got my pakket back, actually not even half of the things that were in it. Originally the things were in a big black sweetcase of a good brand, I got back a cartoon box with some dirty clothes in it. The rest was disappeard with the sweetcase!!! Is it normal?! And the most absurd thing is that no one seems to have an idea how it happened. Is clear that my staff was stolen, but I can t do eneything about it. For sure I ll never use GLS again and I absolutely DON T raccomand it!!!! It s a shame!!!!

Have the package sent to the parcel shop just to be on the safe side, but they can't even do that in time.
Have no idea where my package is now.

Very poor in delivery of parcel service.
Driver delivers packages to people who do not even live in the street.
Shoes from Austria for my daughter's wedding would now be missing in half way. Double neighborhood. Also issued where may Joost know his own barn ...

Would like the driver to know his name for reporting the theft ....
Also, no response from this company to mail sender should get in touch

What a brackish parcel service. Slow, do not respond to questions via contact form and the information via T & T is not accurate. Previous shipment lasted 2 weeks (while package after day 1 was owned by GLS and after day 2 in NL had arrived!). Every day a new report 'the parcel has reached the parcel center'. Bad service!

never use Gls! never order from a shop with Gls delivery if u would like to receive your package! no service! no flexibility! no delivery! although if your life is perfectly happy and you need a small drive - Go ahead!

2 times their delivery left our packages unattended inside the building, but not on our hands. First time because of that someone ripped the package open to see if there was something good to be stolen..
I contacted their customer service to open a complain but no answer in 15 days. Now when I buy something I'll always ask if they use this company's service, if so, I'll cancel the purchase.

What a great service you guys have ...
First I get a message that you had been at the door and although I have been home for a week, according to the delivery person, I was not there.
Then the best man forgets to put a card in the door so that I know something.
Had a telephone contact in which it was promised that I would receive a confirmation email and if it was delivered to the GLS pick-up address I would receive a text message ...
So not, and then the package is also damaged ...
1 star is two too many I think.

set the appointment the next day between 8-11, waited until 13 and nobody arrived... they came, didn't ring and just they left another paper on my letterbox!!!!!

Worst shipping company ever. Don't live up to their promise. Don't pick up the phone. Don't leave notes when they deliver parcels to a different address. And so on...

Those are super bad yoo! Where Is my package then package 1 delivered on Tuesday package 2 not. Today I try to call but the connection ran away around the choice menu but they still grab money per call !!! Unbelievable