I immediately indicated in the first email that I ...

I immediately indicated in the first email that I want to pick up my package at a collection point.
That was also immediately confirmed.
Monday delivery collection point in Amsterdam.
Monday evening in the mail - delivery not possible, address not complete
Call: YES: your home address has no number ..
I had indicated that I want to pick up the package, ohhh yes, it will come tomorrow.
Tuesday: the package does not leave:
Calling: oh yes, this collection point no longer exists. We no longer have a contract with this.
???? How is that possible if I get it confirmed yesterday?
Tomorrow it will really come