Even one star is too much!!! I never had a bed exp...

Even one star is too much!!! I never had a bed experince like with GLS. My pakket was losted and they delivered to someone else. It was needed to weeks to get an answer from GLS. I was calling every day and they were lying at me every day. After two weeks I got my pakket back, actually not even half of the things that were in it. Originally the things were in a big black sweetcase of a good brand, I got back a cartoon box with some dirty clothes in it. The rest was disappeard with the sweetcase!!! Is it normal?! And the most absurd thing is that no one seems to have an idea how it happened. Is clear that my staff was stolen, but I can t do eneything about it. For sure I ll never use GLS again and I absolutely DON T raccomand it!!!! It s a shame!!!!