I have been waiting for an order from valencia to ...

I have been waiting for an order from valencia to portugal for 11 days. They do not know the suitcases, in Spain they do not know if they came to portugal, in portugal nobody answers the phone and I'm without suitcases. Besides, if I do not call anyone, it gives me some satisfaction. This is a very good service that this company offers, and it is generally seen, not just in one country.