I had written a less than happy review 4 days ago,...

I had written a less than happy review 4 days ago, however, since then, Global MINI Imports has turned things around. After going back and fourth to get my car fixed I was distrusted of their knowledge and capacity to solve the issues, it was just a lot of time that was being taken of my day to get the car fixed, and a lot of money gone with every visit. After verbalizing my frustration, Global MINI has taken the time to explain in detail the issues with my car, reviewed the quote they had given me before and applied a discount towards it. They were flexible with providing a loner car and coming to pick it up, as time was a big issue for me on this process. They also kept the car an extra day to make sure no other issues would arise and fixed a side light I've been meaning to get changed without me asking nor charging. The only reason they're not getting a 5 star is obviously because of the issues in the beginning. However they do make it up to you and they hear you when you express your frustrations. Throughout this entire process Desmond was very professional and willing to help, always trying to make it up to me even though it wasn't him who dropped the ball. I'll trust him with my car again.