Gillece Services Reviews

A close friend recently had some work done from them. He had such a great and easy time and felt he had the best quality job and price. Said it all started from the first guy there, Luigi, who was very friendly, supportive, and knowledgeable. And he was easy to get ahold of, work with, and made sure everything went as smooth as possible. If I ever have and plumbing issues, Gillece will be the first call I make

Scott Christian was the plumbing technician who came to service a very clogged shower drain. He was here exactly when they said he'd arrive. He wore a mask, gloves and plastic foot coverings and after assessing the problem, went to work. He was here for about 35 minutes, start to finish. Gillece is more than fair in their pricing for the service performed, but Scott was just fantastic. I highly recommend Gillece for any of your plumbing needs!

I requested Tiffany for some electrical work that needed done. The reason I requested her is because of all the positive reviews she had gotten. I was extremely happy with the service that was provided. She gave me multiple options to fix my issues. She was professional, courteous, and very knowledgeable. I would definitely use Gillece
again for electrical needs and request Tiffany ! Thanks

Our plumber Joe was incredible.
He assessed our problem and sat down to talk to my husband and I.
He was very knowledgeable and professional.
Joe also helped us through the process of getting a loan to finance the work that has to be done.
Overall, Joe was excellent.

Tiffany is great, gave our electrical panel a timely and thorough check and repair in one hour. Will definitely use their service again

Chad arrived on time , he explained what he was going to do after I explained what the problem was. The drain was cleared and Chad told me of some options to consider to prevent this from occurring again. I am very happy with the service call. He was very professional and pleasant.

Steven Thompson went above and beyond .I have full trust in him when it comes to fixing sewer lines.

Tiffany was the best!!! Love her!!! She fixed doorbell button outlet switch and 3way switch. She is an electrical angel !!!! Thank You soo much Tiffany!!!

I have never been this disappointed in my entire life. We went to home depot for a new kitchen sink and we asked if they did the install. They pulled up Gillece and said a Tech would contact us. The next day Gillece called us to schedule an appointment. The day of the appointment customer service called me at 9:30 AM and said our tech was running late and that he would be at my house in the late afternoon. I said that was fine. I took the day off so it didn't really matter. It was 5:00 PM in the evening and still no Tech from Gillece. I called customer service and the lady apologized to me and said my appointment was showing canceled for some reason and again she apologized. I was highly frustrated but was understanding and said that was fine and tomorrow would work.

Customer service called me and said the Tech was 30 minutes to an hour away. 2 and a half hours go by and no Tech yet. I call back and they do a GPS location on him and she told me he was within a few feet. Another 25 minutes go by and the tech shows up. He looked very overwhelmed and like he didn't even want to do the job. He was Very quite and was more worried with writing down the work order (Trust me we'll get to that part shortly). After him looking over the job (Old sink installed, New Faust and Garbage Disposal. ALL of which i bought. I had all the piping, etc.

He takes about 15 minutes and gives us a $1500 work order amount!!! I laughed right at him and said no way your serious. He went to his truck. Called his boss and they lowered the price to $1300. I said absolutely not. No way im paying $1300 for that.He then told us this was a "Full" day of work. What!? My wife almost thought it was a scam or he was taking advantage of us. We said no thank you. So he left.

I'm not a plumber but im having my bother in law help me since the price was absolutely ridiculous.

Please be cautious of Gillece i never in my life felt like i was being taken advantage of and to be charged $1300 was insane. Never again will i be called Gillece and wouldn't recommend them to anyone.

Steven Thompson came to my home today and did an outstanding job. He made a hard job super easy!!! After 3 other major companies said it couldnt be done he did it. Totally saved the day!! I will call and ask for him anytime!!
Thank You!!!

Tiffany and Tevina were friendly, professional, and thorough! 2 of the best!

My A/C went out on Thursday, and I reached out to Gillece Friday afternoon. Within a few hours of my call, I had a tech on site inspecting my A/C unit. Unfortunately I had to replace my system, however the two technicians (Rich and Tim) who came out the following morning made the transition as seamless as possible. were great, an they had things back up and running in no time. Definitely a big fan of the service that I received, and I will be calling Gillece for my future heating and cooling needs.

I cannot say enough good things about Scott Christian! He was professional, informative, and kind. When we call Gillece we want Scott to come out to our house.

Tiffany is absolutely fantastic. She is so professional and pleasant and completely knowledgeable about every thing electrical. I hope to ask her to return a little bit later to address some items she saw and explained so well as to why they need attention. Please give her the employee of the year award! Thanks.

Ron h is the best! Repaired everything we needed and made some great suggestions for the future!

Taco was the most personable tech to come out and give our furnace a check!

For Gillece Services: Dear sirs: I want to compliment one of ur employee's for a wonderful job he did on my electricity tonight.. His name is Dillon ? Dillon arrived an listened to my problem and worked diligently on the wiring issue I was having. He worked outside in the rain an cold, having to move more than a few rock an dirt area's to find the buried wires. I am so grateful he was able to get everything done in one day. He even explained to me, all that needed to be done. Dillon is an asset to Gillece! Now, if I have any problems, I will certainly call ur services. Sincerely, Joyce Duffy.

Steven Thompson was a wonderful technician! He was thorough, extremely friendly, paid attention to detail, and involved me in the entire process. Thank you so much for helping our sink drain again!

Eric H. was amazing and next time I need service from Gillece, I will request him if he is available. He was very professional and extremely knowledgable and had a great attitude. I had issue with a clogged pipe that my gutter tied into and he explained everything with great detail and everything was resolved to my satisfaction. I feel like he went above and beyond any other service I have experienced in the past. I highly recommend Gillece and Kudos to Eric H!

John was great in helping us. However, the shower continued to leak. Two months and 5 visits later, the shower is still not fixed. Multiple times they cancelled appointments. Multiple times they showed up 1+ hour late. A tech showed up not knowing what the issue was. Very dissatisfied, would not recommend.

Update - 7 months and 12 visits later, still not fixed. Steer as far away as you can from Gillece.

Thank you Zach Wesolowski for your outstanding service and attention to detail. I highly recommend working with Zach

Best Quality, Warranty, and Service in the business!! Ask for Luigi when booking your drain appointment!!

Stephen Thompson was punctual; knowledgeable about products offered by Gillese. Stephen diagnosed and solve our downspout water issues in 10 minutes flat. I will recommend Gillese.

Hal was very punctual and knowledgeable. He got the job done very quickly and accurately!! Highly recommend!

Just make note that almost all of the positive reviews of this company look very similar.

I wonder why that is?

Now go look at their yelp ratings. It tells you all you need to know.

Never call this place.

Awesome service and customer service!! Technicians super thorough and checked everything!! Would definitely recommend!

The day of service went very well, Hal was very professional in all aspects.
It took 3 attempts to get my appointment complete because no one was available and Gillece did not notify me of this until I called them back. I was set up on Sat, Sun and then on Monday Hal came and everything went very well once he was here.

10 For Steven Thompson.So I was helping my father sell his house but the city saw that I had a shift in his terra cotta sewer line and couldn t sell the home till it was fixed which we weren t prepared for I called 2 plumbing companies and both came out but wouldn t send a estimates amnth later I call Gillece and Steve came out someday gave me a great price and they started the next day everything they do is so professional .Things happen for a reason and now I m so glad it did 4days later work is done and I can move forward now.This Company Great trust me better then the rest

Tiffany was super. She is very knowledgeable about her job and very professional. She deserves a RAISE!

I cannot rave enough about my experience with Gillece Services. Ron H. showed up in the dark on a cold night when it was raining ice when my furnace decided it no longer wanted to work. From start to finish, this was the most professional, down to earth, straight forward, no gimmicks easy company I have EVER worked with-it was incredible. I don't write reviews, but this company, and Ron in particular, deserve a good review.

They installed a new furnace (at 3AM) to code as it SHOULD be done, and did not cut corners as they easily could have done to an unsuspecting new homeowner. They even went above and beyond to fix repairs made by other plumbers without any additional cost (I had just had a hot water heater replaced),and had no idea the guy cut corners installing it, until it was pointed out to me by Ron.

The pricing at Gillece at first appeared to be much more than others-however, I can promise you-you get what you pay for. They don't nickle and dime, its a one cost for the entire job, and the entire job done right the first time.

Thank you Gillece!

What a joke .. if u rent your house ur screwed this company woulnt help u ..

Colin responded promptly and professionally on Thanksgiving Day to fix our furnace. He had it running in 10 minutes, and thoroughly explained what the problem was. He said he'd follow up if it needed further attention. Highly recommend!

Don't know how these scumbags can sleep at night. Called for a 99 dollar drain clean, showed up and told me I had to pay 1600 to pull my toilet to do the snake process. SCUMBAGS
IM SHOCKED TO SEE THAT THEY HAVE ANYONE GIVING THEM A GOOD REVIEW.

As always Ron did an excellent job. He was courteous and pleasant. He was thorough and provided information concerning upgrades I may desire in the future. I'm always pleased when Ron is the tech sent to my homer.

Ron H. Is amazing ! Explains everything in detail. Should be a teacher!! Goes the extra mile!

The service from the initial tech to the guys that completed the job was fine, but the customer service and the warehouse workers lack customer service. The trailer of excess dirt and the excavator sat in my driveway days after they completed the job to the county inspector's regs.

I only had to call several times to get a warehouse worker to retrieve the trailer and excavator. The job was completed on 1/22/18 and the trailer was finally picked up the night of the 25th. I had to help the truck driver find the hitch of his trailer. After telling him to go left, he went right and hit my gate that closes off the driveway. He then barreled down the driveway in reverse, hitting the trailer and knocking it off its blocks. I told him to leave and he refused telling me that he was going to get the trailer and that the gate would be fine. So after he finally got the trailer on after being there for 40 minutes, he blamed the slippery conditions and the small opening..... he clearly had no accountability. We called the company and demanded that the driver they sent would not return. We also asked for a phone call about when they would be back to get the excavator.

After calling several more times to get the excavator out of our driveway, the same driver as before arrived Sunday morning on 1/28/18 without calling. We were out Sunday morning and came home to find that the excavator had driven through our neighbors grass to get around one of our cars in the driveway. Our neighbor told us they looked outside and saw the man driving in their grass. They let it pass, track marks and all, because they knew how frustrated we were at this point with the equipment they had left. By the way, after the guy had the excavator loaded up, the neighbor told me it took the driver an hour to figure out how to chain it to the trailerr.

After I tampered down the track marks and torn up grass in my neighbor's yard, I tried to re adjust the gate back to where I had it before and found out that the gate and brackets are bent. Yay competency.

Very personable and professional. Gave options to resolve issues.

Really fast scheduling, friendly professional employees.

Had an appointment and they called and said they can't make it. The girl that called could care less about the inconvenience. Would rather pay someone 5x the going rate than ever call them again. #WORST CUSTOMER SERVICE IN PITTSBURGH

John was very professional and knowledgeable! We had great experience!

Chris B came out to inspect and give a quote. Very informative and professional. Thanks.

Brandon E Was very professional, did what he could and explained everything as he went. He was not able to fix the problem, but emailed someone else to come. It's not his fault that he was a few hours past the 8-12 window the scheduler gave me. Nor is he responsible for the man he said would come afree 5 this evening, but didn't show up or call. Thank you Brandon for coming and being polite and professional. I liked how you even were considerate about where you placed your extension cord so my son's wheelchair wouldn't be a problem.

We called Saturday evening and a real person answered the phone (Christina?). We called another big advertising plumber and got a VM. We booked Gillece Saturday and the other firm called Sunday while Steve T was here.
Steve was courteous, knowledgeable, and efficient.
Price was a little salty for a $3 wax ring, but it was better than doing it myself.
Thank you Steve T & Gillece!!
BTW: 4- vie 5-star because no one is perfect; 4 is tops.

Steven Thompson was very professional and courteous. He efficiently found and solved the problem I was having with my plumbing. I would definitely recommend him to my friends and family.

Steven Thompson Sr. Absolutely great. Very conciseness and cares about his work. Would highly recommend him to anyone. Cant say enough about him. Again, he s the best.

Steven Thompson Sr did a great job From beginning to end on repairing our sewer line no help from the City

Steven Thompson Sr was at my house sept 21 2019 and fix my leaking Val that caused water to come into my living room he did it in such a small space behind my Pedestal sink I called another plumbing company before him and that plumber said that he had to rip out my pedestal sink my drywall and floor just to change a valve I looked online and gave the gillece a shot at it and boy I m glad I did Steve didn t have to do any of the things the last plumber said it was a hard job and a tight spot but he got the job doneSteve explain things to me in a manner that I could understand very polite funny nice guy I would definitely call and get him to come back again

Gentleman was very polite and courteous to myself and my small dogs!

Tiffany was great. Friendly, efficient and got to the source of the problem within minutes. Give her a raise and make sure you keep her there. She is an asset to your company and will make me call you all again when the next problem arises. Thank you

The technician was on time and courteous during the whole process. Great to work with and explained every process throughout the whole job. Would highly recommend. Also they provide payment plans!!

Joe , Harvey, Nat and Tim were amazing. They were very responsive, professional and caring. They repaired the pipes, did the concrete work and cleaned up afterwards. Wouldn't call anyone else.

Luigi was awesome! Very personable and put us at ease.

The tech worked with me (Kevin) .Very helpful and very considerate of my feeling .Helped with Duquesne Light to get them to do there job and along with fire Dept .of Pittsburgh.

Hal was a great service provider. The work was done in one day, and it was done well. I had a good experience with your company thanks to Hal s conscientiousness and good will. Thank you!

Called on a Monday and a technician showed up a few hours later. He diagnosed our problem and set up a future appointment to fix it since it is a fairly larger job. Great customer service!! Answered all questions before I even had to ask! Would highly recommend them and especially John beard for his great service!!

My serviceman was Hal and he was wonderful. He was very informative and explained the whole process. I would recommend him and Gillece to anyone! Thank you.

Tiffany did a great job and is very professional. She also helped me with placement and made good suggestions. I would like her back on any subsequent jobs.

Same day service for clogged sink. Techs were polite and professional. Job completely quickly. Price was higher than average but the the overall product was 5 stars.

Gillece came to my home for a furnace issue and resolved the problem immediately. The technician was extremely friendly and courteous and completed the work professionally and quickly. I have been a Gillece customer for over 5 years and I would recommend them to anyone. Thanks Chris and Gillece for all of the great work.

Water was leaking somewhere in my home and I couldn't find the source. So I called Gillece and Gerry H. came out and located the leak in a hose that had burst in my garage, the only place I hadn't checked. I felt so stupid but he didn't even laugh at me. He was very thorough looking all through my home and was only here for about 1/2 hour. I'm very grateful.

I recently had some routine checks done to my HVAC system. Ron H. and Tom were both super helpful and friendly. Ron answered all of my questions, and answered a few questions I didn't even know I had! Would definitely recommend Gillece.

Called Gillece to do some electrical upgrades in my home. Tiffany and Tevina were a great team, professional, friendly and hard working. Tiffany took time to explain everything in detail and answered all my questions. Excellent service. I highly recommend them and will be calling again.

Very quick & on time service; Gerry was very professional & helpful. Would use them again on plan on it should any future issues arise.

We were never informed of a $65 "trip fee" when we called to schedule them to come out but after showing up an hour later than promised and not touching anything they tried to get us to pay them. Refused to give us a quote for the actual work because the owner of the home wasn't present (again never mentioned that they needed to be present when scheduling them to come out).

The Google review is even a lie it says 1 one star many more compliments.Just purchased a home that they done work on lady paid 5500 dollars for heat tape job wasn't worth being paid 500 i have to redo a socal progression work

Steven Thompson did a great job here will be doing more work in the future with gillece

I'm sad you have to give the company 1 star, they dont deserve it. Call someone else. I contacted Gillece due to a clogged sewage line. Their representative came to my property used a camera in the line and told my wife and I that a traditional snake would not work and that they had to use a Hyrdojet which would clear the line unless the line was collapsed or broken and in that case we were looking at a major repair in the 10-20 thousand dollar range. The hydrojet was ordered at a price of 1900.00. The hydrojet came and attempted to clear the line to no avail. The next day a representative came back to the house, ran a camera and informed us that the sewer line was broken and we would have to dig and replace the line. This at 2-4 thousand dollars a day. Upon hearing this I called another plumbing company. They came to the house, used a traditional snake and the line was cleared in 1 hour for the cost of $165.00. The company (I am happy to provide the name) guaranteed the work for 2 months, assured us that the sewer line is not broken, it was just clogged. The new company also said that the hydrojet was the wrong application for our type of pipes. Upon doing some research online (home advisor) the cost nationally for hydrojetting is 300.00 with a highend of 600.00. I believe we were mislead throughout this entire process. First we were told that a traditional snake would not work. It did. We were told that the hydrojet would work, it did not. We were then told we needed a new sewer line. We do not. I also feel we were outrageously charged for the hydrojetting and it did not work. Honestly do yourself a favor and call someone else. I started asking other people if they have had a Gillece experience, and most Have! They are a known rip off company.

I had light switches replaced as well as an electrical problem fixed. Jay W was prompt, and friendly. His knowledge was exceptional in diagnosing my open neutral problem. Thanks for a great service.

Luigi's service was impeccable! I highly suggest using their services!

I would like to renew a bad review I posted today I had a problem with the price on a job I had done. I contacted the company and within a hour Lindsey called me back and professionally fixed my problem. I will be using this company again in the future

They were great. They were in and out and did an excellent job. !! The will be recommended and will be used in the future.

Cancelled service. I was told that I would be receiving service on a particular day (Friday). They wanted to come an hour and half earlier, the only person available at that moment was a non deed holder (my adult son). So they said they would send the next available. When I called to see when someone was coming they then informed me that no one was coming. I was informed that they would send someone on Monday according to what "dispatch" had told the gentleman I was speaking to. After plenty of conversation I asked to speak to someone else which he told me he would have me talk to the Director of Operations. When I spoke to them I found out that I was speaking to Dispatch who the previous guy never spoke with. So he lied about talking to dispatch and then lied that I was going to speak to the Director of Operations who left an hour before my call. After not getting service and then lied to twice I cancelled them coming to my home. If they are going to lie like that before getting into my home what lies will they lie about then.

Steven Thompson did a great job. He is very kind, respectful and explained everything he was doing and why. He showed me the camera and explained to me what I was seeing. I would highly recommend him for your plumbing needs. Debbie

Steven Thompson did a great job breaking Down what s wrong with our sewer line our clay terra cotta main has shifted backwards so it s not letting our waste drain out and away to the city sewer we will be replacing line with new pvc And correcting the problem.Thanks for all your hard work.

This is not a review of Scott Christian, the service technician, who
was punctual, professional in his knowledge, and pleasant to talk
to as a fellow human being.

This is a review of his estimate given on 10/23 in hopes that he is
not the one who sets this absurd pricing structure.

A little over $8000...no not $800...$8000 to fix two simple leaks in a kitchen sink, and run new lines from easily accessible existing lines
for a new washer and laundry tub with sink. Then, tie laundry tub
and washer drainage into existing main which is clogged. Obviously unclog or snake the main which is advertised as a $93 special on Gillece website. Also to replace 3' section of plastic pipe on other main that kitchen and bathroom drains into.

Even the guy from Mr Rooter who came an hour later, who's estimate of $1200 for the same work (& admitted his was a little high, but that he has no control over his company's pricing structure) was shocked.

If its any consolation, after discussing for awhile, the price went down to
$2000 if I left a few things out, but I want it done once and correctly.

My advice, stay self employed Scott if Gillece encourages or mandates these price gouging tactics!

Hot water tank Pressure Relief Valve was leaking.
I was unhappy with a Saddle Valve for the Humidifier that had been installed By Gillece w/ Our New Furnace.
Replaced Hot Water Tank Valve.
Removed Saddle & replaced w/ a compression Add-A-Valve.
Service was performed by Scott Christian.
Very professional, Very Friendly, Very Efficient.
Informed me of the work he wanted to perform prior to installation.
Installations were carried out quickly and quality checked.
I would HIGHLY recommend asking for Scott by name when calling to see if it is possible to have him perform what you need addressed.
He single handedly restored my faith in Gillece.

Eric diagnosed a major clog in our main sewer line when had sewage backed up in our basement shower and zero flow from the house.
the power snake could not clear it so a $1500 high pressure power flush was required.
through the entire process, Eric showed me the camera video and explained in clear terms what we were dealing with.
he was very experienced and never made assumptions or promises.
i am a mechanical engineer, and while in no way do i pretend to be an expert on plumbing, i always felt confident what i was being told was the truth.

yes, it was expensive, but our sewer was fixed in less than three hours.
this included having the high pressure power flush truck come (Chad was the technician). the two of them were professional, courteous and made sure to not damage anything while protecting the floors with heavy plastic sheeting. when finished they cleaned up and we had very little work to do other than a light mop of floors and vacuuming.

i don't know if the price i paid was average, higher or lower that normal, but i am very glad to have had Eric facilitate the job. he is very very good at what he does.

My kitchen sink was backed up and completely stopped draining. I called Gillece and they sent someone out right away. Scott C. fixed the clog and gave me recommendations on how to keep it from happening in the future.He was great! I definitely recommend Scott and Gillece to anyone looking for plumbing services.

**BEING SUED BY ATTORNEY GENERAL FOR RIPPING PEOPLE OFF **

Jason came out within 2 hours of my call and had my problem fixed with 15 minutes. I had to have a GFI socket installed in my laundry room. Jason was very helpful, friendly and courteous. - 5 STARS for Electrician. NOW read below.....

HOWEVER..... I made an appointment for Gillece to send a Plumber out at the same time (9am) got a call at 4pm!! to say that they would not be able to send a plumber today as promised it would be the next day. Thanks! At the last minute I was scrambling to find someone to come out the same day thank goodness I was able to find someone. So for Plumbing request my stars would be ZERO!!!

Steven Thompson Sr amazing .had a sewer break no getting around that the work they have to do to fix this is unbelievably hard and expensive but Steve helped me on the price had my sewer back working by next day with a temp line while they fix it so I could use it. Very nasty hard job thanks for everything Gillece

We had a badly clogged kitchen drain and called Gillece first thing on a Monday morning. Thanks to their responsive service, we had the drain cleared by 1:00 pm at a reasonable price. Excellent job!

Luigi was great in assisting us with our drain situation. Ask for him when calling!

This company is HORRIBLE!! Don t ever use them! Their jobs cost thousands of dollars more than the competition! I spent $8,000 and still had to have someone re-do their work! Buyer beware!!