The service from the initial tech to the guys that...

The service from the initial tech to the guys that completed the job was fine, but the customer service and the warehouse workers lack customer service. The trailer of excess dirt and the excavator sat in my driveway days after they completed the job to the county inspector's regs.

I only had to call several times to get a warehouse worker to retrieve the trailer and excavator. The job was completed on 1/22/18 and the trailer was finally picked up the night of the 25th. I had to help the truck driver find the hitch of his trailer. After telling him to go left, he went right and hit my gate that closes off the driveway. He then barreled down the driveway in reverse, hitting the trailer and knocking it off its blocks. I told him to leave and he refused telling me that he was going to get the trailer and that the gate would be fine. So after he finally got the trailer on after being there for 40 minutes, he blamed the slippery conditions and the small opening..... he clearly had no accountability. We called the company and demanded that the driver they sent would not return. We also asked for a phone call about when they would be back to get the excavator.

After calling several more times to get the excavator out of our driveway, the same driver as before arrived Sunday morning on 1/28/18 without calling. We were out Sunday morning and came home to find that the excavator had driven through our neighbors grass to get around one of our cars in the driveway. Our neighbor told us they looked outside and saw the man driving in their grass. They let it pass, track marks and all, because they knew how frustrated we were at this point with the equipment they had left. By the way, after the guy had the excavator loaded up, the neighbor told me it took the driver an hour to figure out how to chain it to the trailerr.

After I tampered down the track marks and torn up grass in my neighbor's yard, I tried to re adjust the gate back to where I had it before and found out that the gate and brackets are bent. Yay competency.