John Nolan Review of Gillece Services
I have never been this disappointed in my entire l...
I have never been this disappointed in my entire life. We went to home depot for a new kitchen sink and we asked if they did the install. They pulled up Gillece and said a Tech would contact us. The next day Gillece called us to schedule an appointment. The day of the appointment customer service called me at 9:30 AM and said our tech was running late and that he would be at my house in the late afternoon. I said that was fine. I took the day off so it didn't really matter. It was 5:00 PM in the evening and still no Tech from Gillece. I called customer service and the lady apologized to me and said my appointment was showing canceled for some reason and again she apologized. I was highly frustrated but was understanding and said that was fine and tomorrow would work.
Customer service called me and said the Tech was 30 minutes to an hour away. 2 and a half hours go by and no Tech yet. I call back and they do a GPS location on him and she told me he was within a few feet. Another 25 minutes go by and the tech shows up. He looked very overwhelmed and like he didn't even want to do the job. He was Very quite and was more worried with writing down the work order (Trust me we'll get to that part shortly). After him looking over the job (Old sink installed, New Faust and Garbage Disposal. ALL of which i bought. I had all the piping, etc.
He takes about 15 minutes and gives us a $1500 work order amount!!! I laughed right at him and said no way your serious. He went to his truck. Called his boss and they lowered the price to $1300. I said absolutely not. No way im paying $1300 for that.He then told us this was a "Full" day of work. What!? My wife almost thought it was a scam or he was taking advantage of us. We said no thank you. So he left.
I'm not a plumber but im having my bother in law help me since the price was absolutely ridiculous.
Please be cautious of Gillece i never in my life felt like i was being taken advantage of and to be charged $1300 was insane. Never again will i be called Gillece and wouldn't recommend them to anyone.
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