SPK Family

Review of Georgetown Univ. Medical Cente...

Very inefficient and disorganized pulmonology depa...

Very inefficient and disorganized pulmonology department. To get one sleep test done I had to call 6 times. Then they moved my appointment and 3 different people called me to get the same information.

And for the results, You can t get anyone on the phone. It s all automated. When I tried every option in the prompts I finally got someone and tried to explain how many times I had called to get my results.

And her response: the nurse is never at her desk, she will call you back when she can . I tried to explain that I see patients myself and can t always be on my phone, is there any other way to try to reach someone, so I don t interrupt another patients appointment by taking a call. Her response was well if that s how you want to look at it and then transferred me back to an automated line.