Generally, the staff are kind and willing to help ...

Generally, the staff are kind and willing to help - many will stop you in the hallways to offer directions if you look lost.
The doctors and their work are great.
Sadly, just about everything else is lacking. Frequently, patients wait in recovery rooms all day and sometimes do not end up getting an actual room. The age of the buildings and lack of efficiency or drive to make the patient experience good is what hurts. If you ever have the option of where to have surgery, you will almost definitely be more comfortable somewhere else.