Pleasant experience with nurses and doctor during ...

Pleasant experience with nurses and doctor during my procedure but the administrative process is terrible and confusing. In leaving my surgery, I was told someone would call me the next day to schedule my post op for the following week. I did not receive a call. I finally called a couple days later and was told my doctor wasn't available for a post op until nearly two weeks after my procedure. These leaves me concerned for my healing process since the doctor made it seem like I needed to be seen within a week. The administrative assistant did not respond to my concerns.

Upon leaving my procedure, the nurse gave me post op instructions with a number to call if I ran into issues. I had a minor complication, so I called the number and no one answered. The voicemail box was not set up so I'm not even sure the number went to the hospital. I left a VM and still haven't heard back four days later. I ended going back to the hospital and the admin at the front desk said that wasn't even the right number.

Luckily my procedure was minor and non-life threatening. I would not go here for any major surgeries until they improve their communication system with patients. The hospital needs to streamline the communication process as it seems the message between the doctors, nurses, and admin staff isn't always the same.