Genz-Ryan Reviews

Awful experience. Technician was a salesman not a technician. He literally let out a sigh when I began to ask him questions and said to me, 'I thought I explained this really well?' I told him the sales pitch was great but you didn't tell me anything technical that I needed to know. I caught the tech on camera walking across our freshly cleaned carpets without his booties or tarps on the floor. He went into my garage, took a bucket, and took it with him when he was done. Cameras are a great thing. It took 6 weeks for anyone at this company to get back to me about this awful service and when they did, they told me the stealing of the bucket, walking across my clean floors, using my bathroom have nothing to do with the service performed!! Nice ethics at this company. They couldn't grasp the seriousness of the situation or what else the tech could have put in the bucket that I couldn't see. When they asked me how to make the situation right I said return my money or give me a discount on service performed. They said they can't do that, they could give me a coupon for an AC checkup or try to get my bucket back. Talk about greed and not caring at all about the customer. I will say after 7 weeks they returned my bucket! LOL!!
To the Genz Ryan comment that there was a resolution. There was no resolution. I was told I couldn t get my money back, or even a discount!! Great ethics! Steal from customer and no resolution.

Made an appointment for 3:00-4:00 time frame. Was contacted as I was on the way home (at 3:00) that they may not be able to keep our appointment. Since I made arrangements to leave work early the last minute change did not make me happy. Felt like I was being "bumped" for another job. This appointment was in conjunction with a bathroom re-tiling which now sets my project back. Will not use their service again and sure can't recommend based on my experience.

Outstanding experience! Tyler Unger arrived on time, was extremely professional and courteous, and advised me honestly on what service was needed. I rarely leave reviews but in this case I felt compelled due to the service I received. Highly recommended!

Both Tyler and Josh were very helpful! Not pushy and gave us options.

Jeremey was on call on for my emergency service. When he arrived, he quickly diagnosed the problem and quickly fixed it, additionally he was very professional and was great to work with. He went above and beyond!

Technician Jory was professional and polite. He performed his work promptly, and gave some options of solutions to problems without pushing for me to purchase anything extra at the time.

I am happy with the work, timing and communication from Genz-Ryan. I d recommend them.

Great service. Friendly, efficient, and knowledgeable.

Tom Ronia, service tech, went far beyond his duties. He discovered a water leak after removing my water heater, he contacted a company to come out to my house and repair the leak. He talked to them to explain the situation. He talked with my townhome association and got things rolling before he had to leave. Tom could have left me to figure things out for myself but he didn't, his customer service skills are fantastic!

Zach Benson always performs in an excellent and professional manner.
He is a gem to behold. We believe ALL the stars in the sky would be a much better review rating. Thank you, Bill

Stephen came today to do our plumbing inspection. He was on time, wearing a mask and gloves. He was extremely knowledgeable and quickly solved an issue I have had for months that I could not get my head around.
If you are having issues Stephen is your guy. I will definitely be asking for him again.

Genz-Ryan was easy to book with, and performed the work promptly, professionally, and politely. Ryan, the electrician who did the work, was efficient and pleasant. He was clear as to what he d done, and what remained to be done electrically on the replacement of an old hot tub.

Josh was a knowledgeable tech, informative, patient and took the time to answer all of my detailed questions. He is the HVAC guy you want to come to your home. Outstanding service, just the best!

They came out with 2 electricians to do the job they said would take 4 hrs, One of the workers left one hr into the job, leaving the other worker alone. He was there over 10 he and still not done, came back next day and still didn't finish, missing the right parts. Finely on day 4 got done, hire someone other company.

Thorough and knowledgeable with our home equipment. Courteous and kind.

Once again excellent service by Genz-Ryan. Online scheduling, coordination phone calls, service tech and repair were all done well. Professional and easy to work with overall.

Andrew was the technician that came in to do my work and he did a great job. He was very personable and made sure to thoroughly explain to me all that he did. In the end I was very happy with the result.

I had my old AC unit looked at by Tyler as it was having issues and was an older unit. After reviewing the options I went with a new AC unit. The technician Adam gave a call ahead of time to let me know he was on his way. He was very knowledgeable, courteous, and took the time to go over the work that was done and answer any questions I had.

I also had plumbing work done by Alex M. He took the time to go over the work, what it would entail, and the cost of it. Great work from everyone. I am pleased with how things have turned out. Thanks.

Very prompt and courteous customer service rep (answered the phone quickly!) - and I was able to get a service appointment the next day, which was better than other providers I tried. Richie, the technician, was great - explained my options very well. Would definitely call Genz-Ryan again!

Our technician was extremely friendly, professional, and was able to answer all of my questions

Tyler was awesome! He was very personable and thorough. He checked my ac out and then went over my options with me. He was very accommodating when setting up our follow-up appointment. I would highly recommend him!

Excellent team, both Christy in the office and Alberto on-site. Prompt, courteous, knowledgeable, and all around nice people!

Chris is an excellent HVAC service rep. He was both professional and personable. He was very open to all our questions and was not pushy at upgrading our service contract or additional equipment. We look forward to having him come out in the Spring to do our AC service.

NOAH did a great job on my mini split. Working like new.

Timely service, friendly and knowledgeable. Definitely our go to company for plumbing. Great communication from office with emails and exact time of tech arriving at the house.

Dan Heinicki. was very professional and had our water heater running in just a short time. He also pointed out some other areas to be watchful for and gave me some advice which was beneficial that I simply had not thought of.

Steven was professional, understanding and helpful with which direction we should go with our plumbing problem. I'd highly recommend him for your plumbing questions.

Wonderful work great price and they answered ALL of our questions!!!

Mike B was very professional in all ways. He wanted to be sure that we were satisfied with his work and the furnace. Great job Mike and thanks.
Monique was wonderful in her professionalism on the phone handling the vast amount of calls during an especially cold time. We appreciated her honesty of our situation, giving us options which helped us understand our situation amidst all the others. With all our calls and issues we felt we got to know her as a family member. Kudos to Monique.

Prompt, friendly, fast, and knowledgeable, doesn t get any better than that!

Steve Schwendler was extremely knowledgeable and helpful. Knowing I was getting my water meter replaced, he made sure that not only was my repair taken care of, but also let me know of other repairs the city would require before proceeding with the water meter work. In addition, he also tackled getting my water softener installed with perfect instructions on how to ensure it worked once the water was turned back on. Highly highly highly recommend this guy and this company. Super customer service Steve, thanks!!

Matt M did a terrific job. Thorough, friendly, very knowledgeable. On time, excellent at explaining things. Thank you!

Matt was very kind, knowledgeable and did a great job!

Matt M. was a super nice guy. Gave me lots of options to replace my water heater and didn't pressure me. Very friendly and personable. Offered information on services and repairs but didn't push me to do them. Let me know what they were doing each step of the way.

Scheduling was a little frustrating but that's not his fault. I was originally given a time between 8 and noon. The voicemail I received the night before said I was the first call of the day at 8:30. When I called at 9:30 to see if there had been a change, they said a tech would be leaving for my house shortly. No one arrived until about 11:30. I would rather they had just stayed with the original block of time and not told to expect someone at 8:30.

Our boiler went out on a Wednesday morning. Someone from Genz-Ryan was here that afternoon to evaluate the problem. They determine that my 40 year old boiler needed to be replaced. Friday morning someone was here with a new boiler and had it installed by the end of the day. Amazing. Thanks to Shawn Mayer and the entire Genz-Ryan team!

Mitch Ryan did a fantastic job. I would recommend him always

Pete Flannigan was terrific. Explained everything. I would highly recommend your company a d your Pete.

The Technician was very respectful and very kind. He let me stay and watch his whole process of checking my furnace while we had a nice conversation. When it came to repair or replacement options he set up a list of options based on my needs and we talked about each one. I never felt pressured to buy or not buy. Overall it was a very good experience, I would recommend Genz-Ryan to anyone looking for Quality service and care.

Great service again today from Genz Ryan. Dalton and Karim were extremely professionakl, knowledge and patient. They restored my heat to normal working order. Highly recommend this organization for heat and a/c management.

Tech Steve M has been here a few times for furnace inspections and a new HVAC system price out. He s honest and listens to your needs. Prices are higher than some around, but you get the piece of mind with them. Everyone has been helpful and nice to work with.

Terry was knowledgable, helpful and pleasant. He went beyond in that he explained to us the extra capabilities of the product and showed us how to install and set up the app so that we can get the most out of the appliance. We never would have used that part of the product functions without his help. Thank you Terry!

I called and got same day service! The tech was knowledgeable and professional. He offered several options for repair to choose from depending on my level of effort and cost.
The little bio and photo they send about the tech before they arrive is a great feature! Would call them again!

Andrew was very knowledgeable, incredibly nice and was in and out quick. He didn't mess around, he told me exactly what I needed to know and gave me some tips on top. I really appreciated his honesty and professionalism.

Our Geothermal overheated due to a refrigerant leak in the evaporator coil which led to a Pex tube rupture. Noah correctly diagnosed the problem, replaced the evaporator coil and made upgrades to our system. Good job, well done.

Mike was personable and professional and informed me of everything he was doing. He worked quickly and efficiently and had our furnace working again fairly quickly. I would highly recommend him.

Joel Pearson did a superb job for us. He is very professional and took care of our needs.

Zach was very thorough and was so polite and friendly.

Great workmanship personal experienced and a nice guy would have them back at my home any other time for any other repairs thanks

We worked with Genz Ryan technician Tyler Unger today for a furnace and air conditioning check. A+ to Tyler and his company! Tyler was on time, knowledgeable and friendly a true professional. He discovered a few issues with the furnace, explained them in detail, and went over repair pricing with my husband and me. He was able to make a crucial repair right away. Highly recommend.

Brent is very professional and gave us many options to deal with our Air conditioner. I definitely will go with genz-ryan again.

Genz- Ryan rep, Tyler, was prompt, professional, knowledgeable and no non-sense. A good experience! Thx

Our Tech Richie was OUTSTANDING. He gave a no non-sense approach all while being as professional as could be. He went through our system and explained the problems so a normal person like me could understand. He also explained something which led me to believe that another company who gave me a quote was trying to completely RIP me off. There's a reason why my mother has went with Genz-Ryan for so many years and she's trusted them with all her HVAC needs..and now they've got my trust and will have all my HVAC meeds for years to come.
Thanks Richie for an outstanding job well done...
Adam

Very happy with all the work that Noah F did for us he is very polite and very good at his job

Ritchie explained the differences in the furnaces and air conditions very well. H took his time and answered all my questions. Also he was not pushing me for the sale.

Technician was extremely polite and careful of our home in completing the inspection and subsequent work. Options were given to correct what he found without pressure.

I have had Noah F from Genz Ryan out to my house twice now for semi annual checks. He knows his products well, shares knowledge so I can better care for the equipment, and has been at my house on time each instance. I m on the monthly plan that covers these checks and it is well worth it.

Thanks Noah!

Genz-Ryan is a great company if your furnace or ac need repairs. Josh in particular is an excellent technician!! Highly recommend Genz-Ryan and Josh!!!! Thank you.

I love those guys

Great service!! called Genz Ryan in a panic and not only were they so nice and professional, they were flexible and able to help immediately. another company i called could have helped in 5 days. they asked good questions in an effort to 'save me money' and the customer service agents were as nice as they could be!! thank you!

Dave B. came to the house for a water heater tune up. He explained what he was doing, gave a report on the system, and provided me with solutions to the problems he found. Would recommend to anyone.

We called Genz-Ryan on Monday, May 4th, because we suddenly had no heat or air-conditioning! They were able to schedule a technician for the same afternoon, and Dalton Reynolds arrived around 2:00. What wonderful service!! Dalton found the problem, was able to fix it, and also cleaned the air conditioner (separate issue)! We are so pleased with the service and with Dalton: very polite, pleasant, and good at his job! Thank you, Thank you!!

Jeff Finke was my technician to inspect my air conditioning this morning. He arrived promptly did a thorough exam of my system. He was very efficient and very clear in his explanations to answer my questions. In addition he was a very pleasant person to have in my home. I will request him for all my service calls in the future.

Tom R. and Steven G. were just a great team - they arrived when they said they would, listened to my issues and knew what needed to be done. They contacted the resident manager, and explained the problem and how it should be addressed. The manager was in complete agreement. Tom and Steven were very knowledgeable and unfailingly courteous through the whole operation. I will absolutely contact Genz-Ryan again.

Ryan M. was a total professional, resolved the issue with the furnace within minutes of arrival and was a very pleasant person.

David Anderson did a great job inspecting all our plumbing lines. He can return again!!
Josh Norby just inspected our furnace and all was well. He's a very friendly and competent young man. He can return again in the Spring!! Today's date: 12-27-19
Andrew Schreiner did electrical check. I will be getting a new circuit panel in two weeks. He is highly intelligent and knowledgeable! Honest and helpful.
1-17-2020 Andrew Schreiner came one hour ago and got me all set up with a financial package so our home can have a brand new circuit panel. He is an amazing young man who is intelligent, knowledgeable and kind. I highly recommend him to everyone in the future!
6-16-20. Pete came and repaired my dryer vent as part of the warranty. Did not have time to do the air conditioner check up today. He was friendly and helpful.
7-28-20 Andrew Folz was very helpful and thorough as he checked our furnace and air conditioning unit! he's also a very kind person and daddy helped my husband get out onto the deck in his wheelchair.

Terrible service! Requested tech and 2 days later, they "resolved" my issue, which failed 2 hours after they left. Recommended a new furnace for one that is only 3 years old. Charged almost $800 to fix nothing. What a scam. I would never recommend anyone using this company. BAD BAD BAD

Arrived on time. Was courteous, thorough and efficient. Gave a full report of plumbing system as part of maintenance plan, and offered plan for work that we may want to have done. Very satisfied with Genz-Ryan.

Service Tech Richie Rimer came to my house for an Air Conditioning Tune-up. I am rating him a 5 star because he demonstrated his expertise by explaining in layman's terms the condition of my air conditioner and furnace.This was very helpful. I will say the company has scheduling problems because they were scheduled to send someone out to my residence yesterday during a time window but did not do so. I had to call them back and reschedule them for today. So, I rate their scheduling system as a 2 star.

Noah was great! He explained things as he went along. He also provided recommendations for better efficiency. A very thorough and friendly technician.

I had the best Service Technician today. His name was Billy Palm. He did a great job explaining all the issues/problems with our old air conditioner. He gave us several options on purchasing a new unit....If your looking for a great Technician that's going to keep it real with a professional manner. You better call Billy Palm.....Thanks Billy even my husband was impressed!!!

Mike and Zach did a great job explaining options and things that can be done to help efficiency in a very straight forward manner. Great customer serviceHighly recommended.

Pete Flanigan completed the installation of our new AC today.
Very informative and personable technician! Completely and quickly
explained all steps being done, and then checked the system operation
after completion.

Max was very knowledgeable about what needed to be done to correct my issue. He was thorough in explaining the cause of my issue and went to great lengths to ensure everything was in working order. Max is great to work with!

Very professional and knowledgeable. Five stars but for the price, on the higher end but very happy with the work

Stewart was thorough and checked the water system and showed me how to change filters.

Bill installed a new sump drain along with a new backup pump system. He did a great job. Nice guy and very personable.

Service tech (Dalton) was very professional. He took the time to explain all the tests that he was performing while doing my annual furnace tune up. Communication was great. I received a text message the day before to remind me of my appointment. The day of the appointment, I received a call to let me know the technician was on his way. In addition, a picture ID and a brief biography of the tech was provided via text as a safety precaution. Not many companies go to that extreme to keep their clients informed. To be honest this is the first 5 star rating I have ever given.

Tyler Unger and his co-worker came to my house to look at my a/c today. They were both very professional and knowledgeable and were able to fix my a/c. I definitely would use them both again. They work for Genz Ryan.

Dan was wonderful. He was thorough, informative and did not try to sell me anything I didn t need.

I couldn't be more pleased with the information Matt gave me concerning tankless water heaters. His non-pressured, friendly presentation helped me make my decision. I felt he was looking after my interests and concerns, not trying to sell me something. I rate 5 stars and would recommend him to any one needing a water heater, or other plumbing needs.

Outstanding experience with Genz-Ryan Plumbing & Heating... the technician, Max Yurik, was knowledgeable, respectful of our property, and timely completed quality service.

Mike Bushner was very nice. Excellent customer service and patience.

We had a small flood caused by a leak in the tube to our refrigerator ice maker
Tom R immediatetly gave me a sense of confidence, explained how he would fix it and proceeded to do just that. Very professional and personable. Not cheap, but right.

He answered all my questions and did the appointed service quickly and thoroughly. He also pointed out some things that we will need to have done so that all the equipment will continue to run without incident.

Andrew did a good job of cleaning the HVAC ducts. Showed up on time, very friendly and explained the process up front. He kept me informed on his progress and reviewed his photos with me when he was done.

Responded very quickly. Diagnosed and repaired efficiently.

Zac Benson was very professional and helpful. He showed us the issues we had and explained the costs to repair or to replace.

Matt was great answered all question. Friendly knowledgeable. Pleasure to deal with. Andrew was very understanding of all the issues in play. Very caring, wants to make things right. He is a great ambassador for the company. Alex was very responsive to our concerns. The service people at genz ryan are great. Their customer service leave a lot to work on.

Selling our house and the buyers wanted us to have the furnace and AC professionally cleaned. Genz-Ryan came out and refused to just clean, insisting that he'd have to do a full inspection and tuneup because it would be unethical to just clean them.
Did his thing for two hours and then told my wife that it would cost about $1,000 to fix the AC which was the most needed repair. She refused any repairs and he left and then emailed us the report. Multiple red squares were on the report stating fault this and fault that. Some others were orange boxes. This was on both the AC and the furnace! The faults were also listed out on the invoice which stated that we chose to not do any repairs.
When the main office was called and they looked up the ticket, they stated that all readings were within spec and that NOTHING should have been listed as a fault. They said all furnaces and AC unit would have similar readings.
So how is it unethical to do just the cleaning that the buyers and sellers agreed to, but it's ethical to use red and orange alert boxes and list out faults that aren't?
I knew that having them come out for a $30 per unit cleaning, inspection and tuneup would be risky. They don't make money spending two hours at a job for $60. So of course the tech has been trained to find everything he can to charge and they use company supplied forms with scary red and orange boxes.
Genz-Ryan won't be hearing from me again.

I had a good experience with the sales person for my new AC, and the installers were prompt and courteous. However, they turned off my gas and did not turn it back on. The next morning when I realized that my hot water heater, stove, dryer did not work I called their customer service line. The young man was rude to me - insisting that I was the one who disconnected the gas, the technician would have never turned it off, and it was my problem. He refused to send a technician out until the next Monday and told me that they couldn't be responsible. I had to find someone on my own to reconnect my gas and never received a phone call to see if I resolved the problem or to give an apology for the mistake made by the technician.

I accept the fact that the technician made a mistake and forgot to turn the gas back on - but the way I was treated when I called to report it is really unacceptable. When I just spent almost $6,000.00 I expect better customer service. My feelings about Genz-Ryan were colored and I am not sure I would recommend them to others.

Richie was extremely helpful and informative. He was able to temporarily restore our AC unit until a new one is installed. We are very satisfied with the results.

Genz Ryan came out today for the AC and furnace tune-up. They found a problem with my furnace and gave me a wide array of options to address it. I chose one and they took action on it right away. Richie was prompt, courteous and thorough. It's clear that he loves what he does. I've had Genz Ryan out for three projects so far, will use them for more!