The worst shoe store I've EVER been in! The staff make us feel super uncomfortable and some of them were talking behind customers back and giving eyes. Extremely unpleasant and I would never step in this store again.
Excellent service, and good selection. Prices seemed fair for the quality of the merchandise. The staff was very knowledgeable and helpful. We really appreciated them!
These folks know their stuff ! Service is impeccable at any Browns venues. Kind and polite you will have a great time at the excellent store.
As for finding quality shoes, this store is one of Montreal's top destinations. They don't have everything, but one can usually find a good fit there nontheless. As for the staff, quite pushy indeed!
I order some boots for a gift in store, the store would call me to pick them up in 1-3 days and nobody called. 1 weeks later I call them and they said they will never have the boots again, and that many customers are in my situation.
Why did they make me pay for the boots at the first place, and why nobody called to inform me before? Now I have passed my gift's date, and I'm without ressources.
I am changing my review, years ago the place had nice discounts but now the prices in the sky for cheap shoes that better to buy on Amazon or other websites. Walk in only for to check the size over shoe and buy it another place!
The store manager dared to ask me where my father was to buy me a pair of shoes. I do not recommend this store especially for teenagers and young adults
I wanted to order a pair of white FILA shoes from Browns. The seller clearly did not want to order a new pair. I did not want to have a dirty pair that was worn many times by customers. Obviously, since I strongly insisted on the command, he finally decided to order a pair (with a rather lazy attitude / beast). So I ordered the WHITE FILA 8 1/2. I was told that it would take about 2-3 days for the order to arrive in the store. Six days later, I call them because I have never received a call from Browns. So I ask the lady if my pair of shoes arrived and she said: yes for 4 days! Then I emphasize the fact that I was never called. The lady at the end of the phone answers me very stupidly saying: yes! you have already been called ma'am. Then she hangs up on my face without me even thanking her. The next day, I arrive in store and ... the pair was colorful while I mentioned that I wanted them WHITE. So, I return them and re-order for a second time. The second time I arrive in the store, I am given the white pair but with the wrong size (8). Frustrated, I told them I wanted the 8 1/2. The lady is going to look for a dirty pair in the warehouse. I said that I absolutely wanted to order them because I did not want a pair SALE (seems to me that it is clear no?). What's the point of ordering a pair if you give me a dirty pair? Then, they invent full excuses for me to take the shoes from the warehouse. They start talking on my back and give me stupid glances between them. The cashier FINALLY orders me a new pair, but so roughly ... On leaving, I do not get any excuses (like what they missed my order 2 times). The 3rd time I came back, I was finally given the right pair with the right color and size.
Worst service ever. I am sincerely disappointed, because I often shop there, but this experience really traumatized me. I will not return to shop at Browns. No respect, no worries for his customers. Silly sellers. -5 stars.
Very good choice to buy shoes for women or men. Nice staff and very acceptable prices
A step down from the past but still a showcase for better quality shoes
I ordered Some shoes at this store in Montreal .They told me the item will come in three days , five days later I called and they tell me the shoes came the next day but they mistaken my phone number . they had my email where they kept sending me their promotions message , but nothing about my order . And the lady was so rude in the phone I had to call her back to let her notice that she just hanged the phone on me .
In spite of what people will say about this store , I found the service very petty. They behave as if they just want some kind of people to come in there , very sad for a retailer, I don't see why they should try in a very clumsy way to be snobbish . May be it was also me , a handsome black guy shows up , even if in Montreal we should not talk , because it's '<<' perfect place with happy people >>'' right ??? Very sad !!!
Large selection of mid range to high end shoes, presented nicely in a bright and sunny store. Service staff are always attentive, but sometimes I get a sense of being pushed into a purchase or into being upsold. The prices are higher than many competitors nearby even on sale, so the main reason to shop here is the wider range.
Has a great selection of shoes but the workers tend to ignore you unless you are as flashy as the store is. When someone does help you, they act like you're bothering them when you ask for different sizes of shoes. If it weren't for their selection I'd rather not return.
Very nice store kind of expensive out of my price range 2 to 3 hundred dollars and more to rich for me
Purchase a pair of B2 winter boots online ($ 159.99), less than two months after purchase, the sole comes off at the heel .... some glue is visible + holes in the boot.
It seemed extremely tedious to make the return with a smile in person when I was the only customer in the store. I am told several information contradictory to the site. We refute my questions about quality.
However, the exchange of the same value was successful.
High prices for poor quality.
I do not recommend this branch.
Good assortment of dress shoes, casual shoes, running shoes and boots for men and women
Boxing day and the store was busy but still got great service by employee #49 downtown st catherine thank you
Very nice staff and very welcoming. Staff always come to check on you if you need any help. Very professional!
Great staff. Ordered my items for me and took the time to show me around.
Huge selection. Prices vary wildly but even with 80% 'off' you can pay $175+. I found the service sharp and attentive.
Un magasin de chaussures comme les autres rien de plus
Excellent service and a lot of kind of shoes at good prices
I've been shopping here for over 5 yrs and would highly reccomend it ! The staff is very polite and always willing to help and the selection and quality is excellent
I love it because it sells shoes from prestigious brands
We weren't even greeted! and I'm still waiting to be asked if I need help. 15 minutes of waiting and no salesperson showed up. My congratulations to Browns! You really know how to serve your customers badly.
Nice selection of trendy finds and friendly service, that's always a plus!
I bought shoes at Rockland centrum today and see them today on the internet
Paid 30$ more than what they where advertised on the internet
SHAME ! Exactly the same shoes
Large choice of shoes, but you have to look for a seller
Zero teamwork between commission based salespeople. I worked my whole life in sales and it's sad to see when they are competing to the point that they need to take back a sale when a colleague clearly initiated a relationship already. Do it quietly amongst you by speaking to head cash who gets what but its distasteful especially when the person who says hello and asks to help first should really get the sale. It's how it works; my team never fought we all knew who was doing what and never had to resort to desperation. Your store is rocking and rolling. Relax. There's enough for everyone. 5 stars to the new guy who was sincere and kind to back down. Stand your ground though next time; being a rookie doesn't mean you can't be assertive to senior colleagues.
Shoes are shoes, but this Browns shows them off right.
Simply the best shoe store in town with great selections and amazing service and great staff.
The worst service
Employers think they are the owners of the store.
Already we are more or less ignored by my saleswoman when we arrive. There were 3-4 on the floor talking to each other when we arrived in the shop with a friend and I had to "interrupt" them to ask for a size.
Then, at the time of checkout, the salesgirl tells me that she exchanged the model tried for a new, to avoid that I have the shoe in explosion. I thank her for his attention .... except that when I arrive at home, I discover that the soles of the shoes are dirty. In particular one of the two, which even had a stapled price tag underneath (and the sale price plus I paid full price!) ... and so was an exhibition model that was probably much more worn than the one I tried since this road went through sales!
So in the end I am really disappointed by this shop, despite the beautiful shoes it offers!
I got in , found the shoes I liked, asked for a pair , tried them on, loved them, bought them, all in 20 minutes or less
Excellent service and help. Lovely young Associate who really went out of her way to find what I wanted. Bought two pairs of sandals and one pair of sneakers. Summer sale, lots of reductions.
Not enough of the shoes were brown to justify the name of the store. Fake news.
Was passing by and needed try on some winter boots to figure out my size for future reference and for a friend who has the same size as me and was going to buy boots soon. I asked a sales associate to help me out. I had an idea already to what size I must be so it legit took only 5 minutes and I thanked the sales associate and told him I would be buying next time. He got mad at me and told me I wasted his time, making me feel bad and apologizing to him, to which now that I think about it, I really shouldn't have. I also tried to ask him a question and he answered in a way as if I was bothering him and dismissed me. I left the shop feeling guilty and upset. Coming from an older adult man you'd expect a little more maturity :/. I then went to the Brown's at Mirabel Premium Outlets and the sales associate there was so much more helpful and such a sweetheart.
Super huge place with lots to choose from. Staff its friendly and helpful
Great service from the girl who helped us, Kayla!!! 5/5. However, the check out girl was unfortunately really passive and rude. A bit disappointing to start on a high and end with a low. 3.5 starts.
Good selection of shoes but a bit overpriced, the costumer service is really good
More choices than the one at the crossroads, bigger (have less walking on the feet), parcontre hard to find its size in all the pairs and difficult to discern the employees of the customers.
I had to return my pair of shoes after a month of usage they come with a one-year warranty just bring them back to the store and the store was very happy to return them and replace them with no problems.
Very good after sales service after a problem with a pair of Dc Martens. Thank you
Haha the guy kept trying to make sure I didn't leave without buying a pair of shoes
Consistently poor service.. often employees are chatting rather than helping customers.
I always buy shoe in this store "Browns" cause i always found the shoe that i wanted in here. In addition they have a good stuffs and good service and i love it, which is the reasons why i always coming back in Browns. One time i was disappointed, as soon as i paid for the the lady in cashier asked me, she said "why your still standing there?" And i said where is the shoes, cause she didnt give it yet. Instead of giving me the shoes after i buy it she put it in the corner of the table and she gets mad while im still standing there and she gossip something to her coworker while in front of me which is unnecessary cause shes talking something about me and i heard the "F" word and i didnt like that act cause its a form of insulting. Since they have a good stuffs and i got the shoes i let go of it, and i hope they will not going to do it next time. However i still recommend this store if your looking for some trends and affordable shoes.
Nothing beats Brown's for superior quality and selection. Expensive but worth every dollar.
customer service no long wait we look for the shoes alone. Shoes are expensive.
Workers gaslight you for their commission if you mention the shoes don't fit your feet. Sales people here are slimy and don't seem to be terribly knowledgeable about their own products. I have visited this location 4 or 5 times and it's always the same disappointing story.
Gonna use them to find my size and buy online instead...
This store is dear to my , because I have been a customer of this establishment since I was a young girl. Their shoes continue to be stylish quality.
Its my stores neve I never leave there empty handed! My new babies its a busy store but always find someone to help out
The sales assistants seem to have very little patience with customers and trying many models seems to frustrate them. On the other hand, the shop has amazing selection of shoes for everyone.
Small collection of european hunter has exagere price
Great place but we just didn't like Montreal.
The first time in Canada was completely disappointing.
It must be because of the people there.
Sorry
I love it more during sales season ;). Very good services, cool shoes and bags.
brownsshoes.com
