Genz-Ryan Reviews

They were on time, knowledgeable, professional, and courteous. We're very pleased with the level of service, and look forward to cleaner air.

Steve was very personable and explained what he was doing. He also shared a bit of knowledge to help me keep our air conditioner running at peak efficiency.

They were so rude to the owners of the house we are buying we had to make multiple phone calls to repair the damage they caused. Totally unprofessional, out of nowhere, we just wanted AC in the house. 100% would never consider them again.

Bill was professional, friendly, quiet and clean. He did wonderful work and I highly recommend him.

Thought tech was suppose to be there before noon but got to house at 7 pm. Dalton was very apologetic and professional. Knowledgeable and informed me of what he was doing. Overall good experience will follow up when they decide to do with my 3 yo AC they put in and has broke down 4-5 times already.

Dan White did a great job and answered all of my questions!!! Great professional- very knowledgeable and attentive .

Explained things well, great customer service, very personable guy (Pete), would definitely recommend!!

Karim was very personable and knowledgeable. Explained everything in layman's terms. So glad I use Genz-Ryan for my heating and cooling needs.

We had Matt Motz fix a leak in our upstairs bathroom. He was absolutely terrific. He came in at the early hours of the morning to fix stop the leak and then a few days later to finish the job.

He was courteous and understanding even though he had worked a really long day. He also understood that we weren't happy that we had a leak--and he did his best to serve us and make sure everything was ok so that things did not get worse. I'd give him 5 stars for his customer service and work.

The only reason I put 4 stars though is the price. We weren't anticipating to pay what we paid for the type of leak we had.

Way over priced...they said I needed everything new...it is like a bait and switch company...will not do business again...

Great work and friendly staff. Worked hard to fix my furnace ASAP and helped to be flexible with my schedule needs.

Mike came out and did a great job with our HVAC checkup, he was respectful of our time and took appropriate precautions for COVID-19, would recommend them!

Matt was so nice and explain things. Fixed pipes and new fixtures in bathroom and beyond. Trusted him and he did an excellent job. Thank you.

Very professional. Dave did a great job troubleshooting the situation and getting our tankless water heater back up and running. Thanks Dave.

Mike Bushner was outstanding! Couldn't have had a better person explain what the problem was in a very personable and professional manner. I would highly recommend him and the company for any air conditioning needs!

Josh came to my home to do a furnace tune-up. He arrive within the designated time period. His feet where covered the whole time he was in my home. He explained what he did and answered all of my questions. He was very professionable and knowledgeable. I would strongly recommend Genz Ryan because of his great service.

Noah was great! He identified that my geothermal system was set up for zones but was not installed. He explained to me how upgrading my system with zones would make things run more efficiently and also gave me a logical explanation how my geothermal system operates. Very helpful! He provided me a detailed quote on the spot and we decided to move forward with the upgrade.

Tyler was phenomenal. Got here quickly and had my A/C back up and running within minutes. Great customer support through and through. My highest of recommendations.

Very courteous upon arrival. I appreciated the heads up before he arrived with the call and email as well. Super service!

Shayne was very professional and courteous. He has a great amount of knowledge and expertise on the equipment he is working on. He was very efficient and thorough and took the time to explain averything to me. I did buy an additional service and I appreciated that there was no pressure to buy. I have always had good luck with any Genz-Ryan employee I have interacted with.

Dalton did an excellent job in addressing my concerns on this service call. He was polite, professional and demonstrated confidence in resolving problems noted.

I purchased an A/C tune-up through Groupon. Jory called me on the morning of the appointment and arrived about 10 minutes early. He wore shoe covers in my house, and was very polite, and professional. He did a thorough examination of the unit and then gave me a full report.

I feel that I can trust the report he gave me. There was no hard-selling, no inexplicable problems found, nor any kind of up-selling.

Overall, I was very happy and will certainly use Genz-Ryan again.

Scott arrived on time, he called first. Introduced himself, immediately took off his shoes before entering.He tried to fix the garbage disposal but the barrings (sp) were shot (his words). So he explained all of the different types he could put in and we chose one and he installed it immediately. I was impressed that he brought his own drop cloth and cleaned up everything when he left. I might add that he was a pleasant person and very respectful. I think you are fortunate to have such a person like Scott working out on the field. He represents your good company well! I might add that this work was done for my daughter Andra Hentges but she wasn't home when he arrived.

I appreciated the technician's data driven approach in recommending repairs to my furnace after his comprehensive evaluation. Would do business again.

Matt did an outstanding job for us a d very informative. Highly recommend.

Shawn installed a new water heater and water softener today. Did a great job and took the time to go over the functions with us. Highly recommend Genz-Ryan.

Steve was courteous and provided me much information about my products. He answered all of my questions. I appreciated that he wore a mask.

Richie Rimer did a routine check up on my furnace for the heating season. He did a thorough job and was also instrumental in helping me discover that I was able to install a fresh-air infusion system or an air exchange system which I had previously been told that my townhouse construction set up would not allow me to put one in.

Dalton was great and willing to answer all my questions! Would definitely use again.

Matt, the plumber sent to us from Genz-Ryan, was very courteous and friendly. More importantly, the job was completed professionally and he took the time to make sure the plumbing looked good in the process. Very pleased with the results.

Mike S was very professional and did an outstanding job when he came out to do a service call on our furnace.

Called at 7:30am on a Saturday and they were at my front door by 9am. Found and repaired 2 unrelated with my Lennox furnace. I could not have asked for better more competent service.

Service Technician Tom was knowledgeable, engaging and patient. Asked good and relevant questions to assist me in the decision making process. Helpful and Skilled! Tech Loren assisted with the initial issues, evaluating situation, then called Dakota Electric to assist me on some money saving options I was unaware of! Fantastic! Thanks.

Just had Genz-Ryan out for my furnace inspection. Noah F looked everything over and gave me the good news...everything looks good!

Noah was prompt, courteous, and efficient. It is always great to have that piece of mind after you have your furnace checked out.

I would definitely recommend them if you need plumbing or heating help!

Mike was very respectful and professional. He did a great job installing the new furnace! Thanks Mike!

Tyler was very honest about the evaluation and offered multiple options.

Great job in providing options.. However, the solutions are very pricey. Technicians are professional and kind.

Efficient, take time to listen and to explain. Leave no leaks unplugged!

The actual plumber I dealt with was great. The office staff and pricing information not so great. I could not get a decent quote for the repair I needed and it turned out to feel like a bait and switch at the end. I would not recommend their service for the prices they charge.

Josh was very transparent, honest and upfront about what to expect. My only disappointment was getting the total cost of repair upfront from the customer service reps on the phone prior to the visit. Feel I got the runaround on that piece but in regards to Josh, the service was great.
One other piece of feedback is on the estimated time of Tech arrival. The times quoted were 40 minutes to an hour and in actually, I waited 2+ hours each time so maybe want to rebook at how those times are being estimated and communicated to the customer.

The service I needed was to fix a shut off valve assembly for my sprinkler system. Dan was courteous and gave me several service options. The work was done much quicker than I expected.

I would give Dan and Genz-Ryan a 5 star rating

Dan did a great job! He was on time, super friendly and very knowledgeable about the repair required. We are extremely pleased with the service!!

This company is joke. Ryan A tried to defraud me of $1200 and then I tried to follow up with Natalie to address my concerns but she was always too busy or unavailable to talk. These people are not interested in helping you, only in separating you from your money.

Oh and by the way, I got a second opinion on that $1200 repair and turns out no repairs are needed. At least I now know an honest company to call and it sure is NOT GenzRyan.

Originally scheduled an appointment for later in the week, however I got a phone call a couple hours later that an electrician was in the area and could stop by. Ryan was very knowledgeable, professional, and friendly. All in all, great experience, would definitely use Genz-Ryan in the future.

Matt came out and gave me a quote for a new HVAC system. He was very thorough, explained all of the alternatives and was very professional. I am looking forward to the installation of our new HVAC system. Adam and crew installed our new HVAC, on time thorough, cleaned up when they were done and explained everything.

We consistently have the best service with Genz-Ryan. We call on this company for all of our heating, cooling, plumbing and soon electrical work. Service technicians are professional, friendly, knowledgeable, timely, thorough and honest. The company sends out email, text and phone call verification of your appointment and the bio and picture of the service technician you can expect to see at your door. I appreciate these safeguards.

Matt M. arrived to help us with a water heater issue and quickly diagnosed and fixed the heater. We mentioned a couple other things we needed help with and we sat down to talk about the best plan for us not only issue wise but price wise too. Matt was in no way a pushy salesman. He let us know the future problems these current and seemingly minor issues could create down the road. We are very pleased with the plan going forward. Thanks Matt M.! (And from our young daughter to Matt, Quack! ;) )

Shea worked all day on my water heater. He did a great efficient job and was polite and cheerful. Thank you!

Zap was very good. Gave me a good suggestion about duct cleaning.

Chris was very courteous and responsive throughout the installation process. He stayed back late in the night (10:30 pm) on a Friday to make sure that the job was done completely. He even made sure that all the associated connections and appliances were working properly. I would highly recommend him.

Alex did a fabulous job with the plumbing inspection. He is very knowledgeable and thorough. We would highly recommend him and Genz Ryan!

I ve always had great service technicians. Friendly, efficient, on time and informative. A little speedy, but you get what you pay for. All in all great experience!

Matt M stayed late until our big job was completed in one day.

Current advertising is misleading. "Get a free heating system" actually means a free water heating system.

Mike did a great job! He was on time and when I told him what I was looking for and why, he didn't try to up-sale me on anything. Very honest and straightforward. Provided a quote while he was on-site. If Genz is close to other bids, I will give Mike my business due to the quick turn around time he can provide. I didn't rate Value in this review because I am still waiting for quotes from other vendors.

As always, Genz-Ryan fix my heating or air conditioning problems quickly and leave me as a happy customer.

Our furnace needed to be replaced (we had been told by another company) and so we called Genz-Ryan. Ryan A. told us exactly why the furnace needed to be replaced and gave us options for the work (including a new AC, which we had requested), along with estimates for each option. This was not your ordinary estimator!!! High praise to Genz-Ryan (and Ryan A in particular) for having the smarts to send technicians to do the estimates. Ryan gave us so much information, without pushing us to buy from him. He told us the pluses and minuses of each system and explained everything so that we could understand. He was AWESOME!!!

Mike Busher was easy to work with. Open and honest. Inspection was thorough and explained well. Our furnace is older and options for a replacement were presented and pulled up on his tablet.
He s dog friendly also.
GQ

Zac Benson quickly identified and fixed the issue we where having with respect to our furnace ductwork. He was informative and professional.

I hired Genz Ryan back in January for a rental property I own. They never completed the job that I hired them to do which included mold removal. I paid the bill under the assumption that the work was completed and it was not. They hire third party companies to do some of the restoration work and no one is accountable for the work being done. The walls were unfinished, mold still remained in the property, and contstruction debries was left behind for my tenant. I have called and spoken with many individuals at the company with promises of the completion of the project...now it is June and the condition still remains the same. I would highly recommend using another company for major projects.

Alex was great he fixed all the leaks in our basement in a timely fashion. He even fixed the water flow in our refrigerator! Great job
!

Matt M. and Alex M. completed a very extensive amount of plumbing on our townhome in Burnsville and we were very pleased with their professionalism and workmanship. We will highly recommend them to our friends and neighbors. Thank you for your excellent service!

Our technician was very polite and friendly...and he didn t try to up sell me anything. That s a win in my book!

So dissatisfied. Wanted a simple leak fixed, from a company that I thought I could trust. They quoted 8k in work after walking through our whole house and assessing everything, which I did not ask them to do. Priced the initial leak at $800 to fix. We fixed the issue with a $2 gasket. Unbelievable. Called the company several times to discuss this terrible experience. No one will call me back. I just want my $100 back for the joke of a quote they gave me.

I wish I could go lower. They are highly overpriced. The people quoting can t give you a break out on why the price is what it is. Brought them in for furnace. Gave 2 options for replacement. $5500 was the lowest. Which is a bit high. Then they wanted 4500 for water heater and softener. I went to Home Depot and had installed for half that. They came to Install the furnace and missed the humidifier and wanted to requote. I think because they were dealing with my wife they were trying to take advantage. Will never call again! EVER! I really can t believe that they have a high rating from so many others. This may be one of my worst home repair experiences. But to each their own, I guess.

Was going to amend my review, because after complaining it sounded like things would be better. However, they left a mess outside and were called to clean it up, and now found a mess behind my dryer were they left debris after drilling holes for new vents. On top of that, they did get the old humidifier working but didn t change the filter which need to be changed annually, by heating contractor. Guess it won t be them. Instead of adding new gas supply, tried to bend existing pipe around and left it touching the heat ductwork. Not up to code. Expensive and not professional at all.

We can add losing my phone member and not answering when I call the number provided on this post to your list of issues. I left a message, doubt I ll here anymore.

Amended again. After much complaint they came back and corrected the issues. Still can t rank high, because of the hassle but at least they eventually made it right.

Spring time. Air conditioner comes on, but furnace fan does not. Can t say I m surprised. Seriously people, do not call this company.

Fairly sure this should be my last update. Had a real professional come out. Furnace was not set up properly for my AC. 2 ton vs 2.5. We also found I was mostly heating and cooling the utility room because Genz Ryan, when putting in new vents for the furnace, disconnected one of the ducts to the house. This was not reconnected and thus much of my heat and air was blowing right back into the utility room vs other rooms in the house. The vent pipe needed to be rerouted to put the air duct back.

I m out another $500 but at least I feel this time I have quality and found someone I can trust. If you are in the New Brighton area and have issue with your furnace and air, I beg you call someone else. It will avoid this pain.

Tyler was on time. personable, knowledgeable, and left detailed results and recommendations.

Checked out Furnace for the Winter and determined exhaust fan motor failing. Had him replace with new one

they left my home a complete disaster 1. Door going into the basement room will not shut. 2. Screws hoses aluminum chips from the replaced appliance all over the floor. 3.AND POOLS OF WATER EVERYWHERE. WHAT HAPPENED TO TREAT SOMEONES HOME LIKE ITS YOURS? A product that was still under warranty NO PARTS? No problem! The sales rep Steve was great. Hope this DOES NOT HAPPEN TO YOU. THEY SHOULD COME IN HERE CLEAN MY HOME. Enclosing HAVE ABOUT 50 old towels on hand

Noah was helpful and thorough especially when we had him come back, due to our mistake.

Tom did a great job. He was very pleasant and did a neat job

Dave B. showed up and put the situation under control. Pipe burst and flooded the bathroom and down into the basement. We had no water, and it was the day after Christmas. Dave came as soon as he could get here. He was calm and diagnosed the issue, then got straight to addressing the issue. Dave answered all of my questions, and helped me understand the cause and effect of the issue. Thank you, Dave! We really appreciate your help.

AC went out on Sunday July 1st. I called Monday. Scheduling with them is tricky. They only give u a 30-60 min notice before arrival, so that makes it hard with work. But anyways, it's Thurs, July 5th. And Brian came out this afternoon .He gave us pricing options and several options for repair to chose from. A few hours later we finally had cool air again! We are only halfway through the repair tho. It still needs a transfer line replaced, but happy to have it cooling again. And Brian was very nice to work with. He was very friendly and even talked to my dogs

Great personality, friendly, talkative but yet gets down to business! Excellent experience!!

No one was equipped to give me give me a ballpark estimate

Our technician Dave B. was excellent. Very friendly and professional, we will definitely recommend Genz-Ryan to friends and family. Very happy with our service A+.

Why isn't 0 stars an option? They will not give a simple ball-park quote over the phone for something as common as a refrigerator water line. When they get their foot in the door they say it s a $1,000.00 or we ll leave and do nothing after wasting 3 hours of your time for $100.00. It s extortion. It was a 1 hour job with $30.00 of materials and easy access, I even drilled the hole through the floor, provided the ladder and my bathroom twice. The plumber was there from 8:30 am until noon. They say the don't bill by the hour, they bill by the job. What a crock. Thieves. Genz Ryan ripoff artists will never darken my door again.

Matt was awesome really knows his HVAC incredibly helpful and personable

Max is a great guy and down to earth, no gimmicks and gives it to you straight, but has your interests at best.

Just had Justin C. from Genz-Ryan here to perform a spring maintenance on my HVAC system. He was very professional, courteous and careful not to track in anything on his feet. I would recommend him.

Purchased a heating and AC tuneup. While they pointed some things out that were wrong, it seemed like more of a scare tactic. They didn't really explain the issues...and my furnace didn't work after they came out. It seems they fiddled or bumped some wires and this caused the problem. When calling the company, they wanted to charge me again to come out and look at the problem. Since I wasn't satisfied I called a different company to diagnose the problem. and correct it. I think they need to pay for all the advertising they do...so maybe they try to scare you and or create problems.

Mike was very professional. He explained the issues with my AC along with how much it would cost to repair. He also provided me with options for replacing the unit.

We ve used Genz Ryan as our plumbing and heating supplier for 15 years and couldn t be happier. I love having several options and the technicians are very thorough with explanations. Highly recommend the yearly service agreements

Richie came to my appointment today; he was most cordial and very well versed in the various options I needed for a estimate of my A/C and furnace. My wife and I will visit about the options presented to make our decision.

Mike was great- he let us know the scope of the problem and what needed to be done. Extremely professional- would definitely recommend.

Andrew was VERY helpful. He was able to answer all our questions help us understand our circuit system a little better.
Every time I call this company, you are always able to deliver great service.
Thanks again Andrew!

Mike B was very professional, gave me options and recommendations and explained everything.

Great! service and provided educational information about what may or may not happen. Thank You! Genz-Ryan and Matt M.

Alberto from Genz Ryan did an excellent job. He was courteous, professional and knowledgeable about my unit. He explain steps I can do to keep my unit running efficiently. I highly recommend him.

He explained what was needed and did the repairs quickly. I would use them again.

This company does not backup their warranty for repairs. They gave us a one year warranty on an expensive repair for our AC which didn't even last 4 weeks. They refused to honor the warranty. I would not trust this company again, nor would I recommend their service to anyone.

Technician Steve Major serviced my AC issue. Professional, knowledgeable & straight forward; very happy with the service.

Always great! Dan was knowledgeable, and a pleasure to work with!

Our shower handle was broken - the shower wouldn't turn off. The technician didn't even look at the handle and told us it would be $600 for a fix that wasn't a guarantee and $1000 to replace the whole fixture. He said it was our water softeners fault and we need a new $10,000 water softener. He also pointed out several thousand dollars worth of other work we should do, like get our air ducts cleaned, when we already did have them cleaned a couple months ago. We sent him away and had someone else come do the repair. It was $300 and had nothing to do with our water softener. Just a broken piece inside the handle. At least they gave us back the $100 trip fee because I told them we were unhappy.